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Ricoh Product Line Segment 2 thru 6

MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX

Trouble Shooting
Maintenance
Replacing Toner Clearing Paper Jams Replacing Staples Loading Paper Cleaning Glass Platen and Lid

Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501

Replacing Toner B/W

1. Open the front cover of the machine. 2. Take the new toner bottle from the box.

Loading the Tandem Paper Tray

Carefully pull out paper tray until it stops to open tray. When closing paper tray, do not slam the drawer,

Square the paper and place in LEFT side of paper tray. Do not exceed the paper mark indicator.

Carefully close paper tray. The copier will move the paper from the LEFT to the RIGHT side of the paper Tray Note:

After machine has ceased all movements, carefully pull out paper tray until it stops.

Reload paper on the LEFT side again and carefully close the paper tray.

When paper loaded in the right side of Tray 1 runs out, paper on the left is automatically shifted to the right. While the paper is moving, a message instructing you to wait appears. Do not pull out the tray at this time. TO AVOID OR MINAMIZE PAPER JAMS WHEN LOADING TRAY1,ONLY LOAD PAPER ON THE LEFT SIDE OF PAPER TRAY.

Loading & Using the By-pass Tray

Place originals in feeder or on glass

Adjust paper guide to fit paper size Paper should be snug not tight Pull open the Bypass tray

Place paper in tray

Cleaning the Automatic Document Feeder [ADF]

If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. To clean the ADF, clean 1 and 2 as shown in this diagram with a soft damp cloth. Do not use wet rags or spray any liquids in the feeder. Keep loose objects away from feeder as these will cause damage and machine failure. Important Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, machine failure will occur. Do not clean parts other than those explicitly specified in the copier manual. Other parts should ONLY be cleaned by your service representative. Always use caution and care when cleaning, handling or using the document feeder.

Originals Not Suitable for the Document Feeder

Stapled, clipped, perforated, or torn originals Curled, folded, or creased originals Pasted or sticky originals, such as translucent paper Coated originals, such as thermal fax paper, foil, art paper, or carbon paper Originals with indexes, tags, perforated lines, or other projecting parts OHP transparencies Thick originals, such as postcards, and flimsy originals of low stiffness

Contact your Service Representative for issues regarding the document feeder if you are unsure what to do to avoid damage or injury.

Cleaning the exposure Glass

Maintaining Your Machine If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. To clean the exposure glass, clean 1 and 2 as shown in this diagram: If lines appear on your copies there is something on the leading glass edged (outlined below) use the cloth provided to clean the edge .

Important Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure will occur. Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative.

Using the Document Feeder

Place Documents in the feeder Using the Document Feeder Do not use the following types of paper:

Adjust Document guide for the size of document in feeder. Make the guide is snug and not tight to avoid jams.

-Bent, folded, or creased paper

-Curled or twisted paper -Wet paper -Paper whose weight is heavier or lighter than the limitation -Perforated paper -Adhesive label paper on which glue or base paper is exposed -Paper with clips or staples Keep loose objects away from document feeder as these will cause damage and equipment failure.

Do not exceed paper limit guide This will cause jamming

3. Hold the bottle horizontally, and then shake it five or six times without removing the outer cap.

4. Remove the outer cap.

But do not remove the inner cap of the toner bottle.

5. Pull the lever out toward you, until it is at 90.

6. Insert the new toner bottle. Push it in until the green lever clicks.

7. Return the lever under the toner bottle to its original position

8. Close the front cover of the machine.

Precautions
Do not expose the toner bottle to light for a long time. If you do, toner becomes damaged and print quality might be reduced. Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those provided by an authorized dealer. The toner bottles allow you to print about 43,000 pages. These numbers were obtained from printing A4 5% charts, but the actual number of pages will vary depending on paper type, size, contents, and print settings.

If the toner bottle does not click into position, pull it slightly back toward you, rotate it 10-20 to the right, and then re-insert it.
Do not insert and remove the toner bottle more than necessary, as toner spills may result.

Changing Toner Color Device

Copier panel will indicate when toner is low and which color needs to be Replaced. Instructions are located on inside of front door, on the toner box And on copier panel. Follow directions carefully and only add toner when indicated on copier panel.

Replacing Toner Cartridges

Note: Copier Panel will indicate when toner requires replacement and which color
needs to be replaced.

Open the front cover of the machine. Pull out the toner cartridge slowly. Remove new toner cartridge from the box.

Replacing Toner
Hold the toner cartridge and shake it five or six times.

Peel off the seal.

Check the orientation of the toner cartridge and insert it carefully. Close the front cover of the machine.

Clearing Paper Jams

8.5 Full-Color W-VGA Touch Screen Control Panel

Designed For Real-World Users

User Interface (UI)

In the event of a paper mis-feed, toner or replacement situation, etc., the animated Guidance provides clear, step-by-step instructions for important operations. It is important that you follow the step by step guides for clearing/removing paper from the copier. Remove the paper in the alphabetical and numerical order shown. Always remove paper in a straight path to avoid paper tearing which will cause further paper jams. The Animated Guidance function, step-by-step feature ensures smooth operation at all times. Additional instructions are also located inside the door of the copier, the finisher and toner replacement bottle.

Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001

Replacing Staples
(You may need to pull out the internal finisher tray to access the stapler)

Pull out the Staple Unit

Open the finisher door
(Gently pull out the stapler cartridge)

Holding both sides of the cartridge, pull up the upper unit (sides with arrows) and remove the empty case

Push the new refill into the cartridge until it clicks.

Replacing Staples
Push the upper unit gently into the cartridge Push the cartridge down until it clicks to close.

Pull out the ribbon.

Return the staple unit to its original position, and then close the finisher front cover

Bypass Tray

Service Calls On Line Registration

Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter Click on Supplies Click on Register

Complete the two page Registration Form

Verify your information is accurate on the Summary Page before submitting Submit when correct

You will receive confirming email showing IKON has received your application
Order supplies on line Place Service Calls on Line Submit Meter reads on line

Meter Reading
Press the [User Tools/Counter] key Touch the [Counter] key to view all

Press the [User Tools/Counter] key to complete the operation

Press the [Start] key to print a list of the counters