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William Lee

Oak Hill, VA 20171 Home: (703) 636-9615 wlee95678@gmail.com

Professional Profile
A skilled and client-focused senior business leader developing solutions for complex customer challenges. Utilizes a unique and robust skill set to analyze customer processes and identify opportunities to add significant value through strategic planning, technology, process optimization, integration, and consolidation. Demonstrates exceptional expertise in key business functions, including IT, supply chain, logistics, materials management, operations, business development, and project management. Leverages innovation, communication, relationship management, resourcefulness, and focuses on stakeholder objectives to lead teams to successfully complete business initiatives. Develops and supports systems critical to the delivery of business services, directly impacting the companys bottom line. Effectively manages significant organizational change during client migrations, integrations, and new initiatives. Works well at all levels of an organization, utilizing strong interpersonal, influencing, and training skills to provide expert advice.

Objective
Currently seeking a new and challenging senior leadership position, one that will most effectively leverage existing skills and experience and provide future career development opportunities.

Career Summary
2010 - 2013 SENIOR PROGRAM MANAGER, Northrop Grumman Provided strategic leadership for key client initiatives for all government customers of Northrop Grumman Coordinated, staffed, and supervised the delivery of professional client services Built and maintained strong relationships with clients, contractors, and subcontractors, driving high quality program results Developed long-term strategies for the deployment of sustainable technology while reducing the overall hardware footprint, increasing the value of information, and creating user driven analysis and reporting capabilities Created a strategic technology roadmap for a non-profit organization managing HIV relief under the Presidents Emergency Plan for AIDS Relief (PEPFAR), in support of enterprise objectives Contributed IT/IS expertise to a 500 global non-profit organization working in developing countries Planned and implemented a targeted e-procurement solution, resulting in reduced cycle times, reduced staff effort, and eliminating 10% of costs Partnered with the Global Supply Chain group to maximize supply chain and technology services within customer contracts 2006 - 2010 PRINCIPAL MANAGER, Aspect Software Led the pre-sales, strategic planning, staffing, and delivery of contact center solutions for federal government customers Provided Technical support to the Business Development and Account Executives Developed strategies for integration of business initiatives and available technologies Analyzed and designed change management strategies for clients, such as a project for a very large federal organization to facilitate transition of organizational processes over 2 years Standardized Statement of Work templates to reduce development time and allow quicker response to client needs 2005 - 2005 PROGRAMS DIRECTOR FEDERAL, Alien Technology Corporation Managed key government accounts for a leading RFID technology company Established an environment of customer-focused teamwork, facilitating technical services through external partners, resellers, and integrators for Department of Defense (DoD) operations Sourced additional business opportunities within government and defense agencies Created a client forum for sharing end user best practices
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2003 2005 TECHNOLOGY LOGISTICS OPERATIONS OFFICER, US Army Planned, coordinated, and executed logistical support for the provider of military communications in Kuwait, Iraq, and Afghanistan Directly supported the Operation Iraqi Freedom mission through on time delivery of critical items at 11 remote sites across 3 continents Managed, coached, and trained from 25 to 100 staff as the Officer in Charge for logistics, administrative, maintenance, legal, and executive support operations Organized and deployed 390 vehicles and 47 cargo containers into Southwest Asia with no losses of equipment, accidents, or injuries Created flexibility in support systems to smoothly execute a transfer of authority at 11 remote locations across Kuwait, Iraq and Afghanistan without interruption of services Created standardized logistics operational procedures that became the standard for all similar signal groups 2000 - 2003 CAMPUS AREA CHAIR, University of Phoenix-Sacramento Valley Campus Developed and delivered engaging curriculum for bachelors and masters degree students in information technology strategy, e-business, applications development, applications quality assurance, project management, systems development, and general management Supervised the development of curriculum and course management for the School of Information Systems and Technology, as well as the Graduate School of Business Management Served as a key member of the curriculum development team for the e-Business Supply Chain Management Operations Certificate program in 2001 Recruited, hired, assessed, and developed faculty Contributed to the academic quality assurance visit program for faculty in order to drive high quality instruction and compliance with faculty requirements Received recognition for excellent teaching and course delivery from the student body, earning the 2002 Outstanding Information Technology Faculty Member Award and the 2003 IT Faculty of the Year 2000 - 2002 DIRECTOR OF STRATEGY, CONSULTING, C-bridge Led key client engagements targeted for iSolution investment, developing strategic requirements for Asset Intensive Industry products Partnered with the Regional Operations Team to integrate knowledge from strategic and diagnostic engagements into the C-bridge knowledge base to actively advance product development Facilitated the packaging of the iSolution Product Kit with multiple internal and external crossfunctional partners, making the resources available to all of C-bridge for use in the field, in training, and for sales and marketing Effectively managed key clients accounts, ensuring high quality servicing as well as needs assessments to identify additional business development opportunities Contributed expertise to consulting engagements on logistics and materials management, supply chain integration, business process modeling, systems integration, information technology infrastructure, e-commerce, and e-business strategy Led a business process improvement team in the review of operational processes for a technology manufacturer, as well as design and implementation of new automated processes, resulting in reduced prototype development time, decreased production costs, and generation of over $70 million in new revenue Designed models for Enterprise Application Integration (EAI) to streamline policies and procedures for the international operations merger of 2 oil companies, saving the company over $2.5 million in annual direct costs Managed projects and modeled processes for a major retailer to enable to migration of applications from New Dynamics to a Web Logic web server platform with no disruption to customer service Increased consulting team effectiveness by 20% through the development and implementation of new internal software development templates and procedures, including the delivery of training and motivation programs to aid in staff adoption Mentored junior staff members and project management staff, as well as developing teamwork and coaching skills in managers

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1999 - 2000 MANAGEMENT CONSULTANT, IBM Global Services Led consulting engagements for small and medium retail and distribution businesses, including guidance on business process improvement, systems integration, information technology infrastructure, e-commerce, logistics and materials management, and supply chain integration Created a point of sale replenishment plan for a major grocer to automate inventory and other procedures, resulted in $230,000 reduced labor and operational costs per month Assessed customer service operations for a wireless companies and integrated 4 different operations into a centralized operation, generating over $27 million annually through increased customer retention, reduced operational costs, and greater business development 1997 1999 MANAGEMENT CONSULTANT, KPMG Peat Marwick LLP Managed consulting projects for US federal government agencies on business optimization including process improvements, financial performance analysis, sales forecasting and analysis, system integration, logistics and material management, and supply chain integration Analyzed the overhead cost allocation structures and procedures for the Air Force, identifying several critical data source and allocation errors Identified key performance drivers and bottlenecks in logistics response time, as well as retail issue and stockage effectiveness performance Created material management transfer processes for the effective relocation of weapons system and programs within the Air Force Led a project team to write a comprehensive IT assessment of current Department of Defense logistics system, including a review of current systems and recommendations for future IT implementations to meet initiatives Developed and implemented a Decision Support Suite for the Air Force Material Command used to provided consolidated parts sales and customer support information by depot Conducted organizational development and design, and data analysis of existing organizational processes to facilitate change management for the Air Force Materiel Command.

Education and Qualifications


MBA Masters of Business Administration with focus on Change Management, California State University, Sacramento (2000) Bachelor of Science in Business Administration with a Concentration in Finance, California State University, Fresno (1992) Graduate, US Army Command and General Staff College (2008) Project Management Professional (2014) Microsoft Certified Information Technology Professional (2009) Leader as Coach (2011) and Public Health Course (2010), Northrup Grumman

B.Sc. Military Certifications Training

Personal Details
IT Proficiency: Memberships: Microsoft Word, Excel, PowerPoint, and Project Member, Project Management Institute (2013 Present) Member, Toastmaster International (2010 present) Aspect Software - Instrumental Team Award (2009) Aspect Software - Team Excellence Award (2006) Senior Trustee, Military Order of the Purple Heart, Virginia District (2009) Selected as University of Phoenix (Sacramento) IT Faculty of the Year (2003)

Honors:

REFERENCES AVAILABLE ON REQUEST

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