SEAN R.

TONER
Frisco, Texas 75034 sean@seanrtoner.com
Resume also available online at http://www.seanrtoner.com

Certified IT professional with over 7 years industry experience seeking a position to provide outstanding support for a
Windows server and client environment of any size. Excels in quickly identifying needs and creating innovative IT solutions.

CERTIFICATION
A+ Certification (CompTIA) 2001

WORK EXPERIENCE
T-Mobile 2007 to Present
Specialist 2, Help Desk Tampa, FL & Frisco, TX
Provided tier 1 support for over 300 applications in a 40,000+ user Active Directory environment including Exchange 2003
& 2007. Also provided extensive support for e-mail synch to mobile devices including Blackberry using BES 4.5. Relocated
with the department to Frisco, TX in November 2008.
Paradigm Learning 2006 to 2007
Web Technologies Specialist Tampa, FL
Website development implementing social media, Flash animation and integration with Salesforce.com CRM.
Gubernatorial Campaign 2006
MIS Manager St. Petersburg, FL
Provided all in house IT support for a 30+ user Windows Small Business Server environment during a very dynamic
political campaign including server implementation, desktop support and web design.
Desktop Advantage 2005 to 2006
Systems Engineer Clearwater, FL
Very broad IT support for 20+ small & medium business clients using Windows Small Business Server. Responsibilities
included regular maintenance, hardware and software support & web development.
Verizon 2003 to 2005
Technical Consultant 2, Help Desk Temple Terrace, FL
Provided both tier 1 and tier 2 support for over 200 applications in a 80,000+ user environment with Windows & Sun OS.
Included extensive support of Lotus Notes 5 – 6, Windows file shares, VPN access, and mainframe apps.
Paradigm Learning 2002 to 2003
MIS Assistant Tampa, FL
Assisted with support of a 45 user NT4, Windows 2000 and Mac OS environment including a migration of Exchange 5.5 to
2000. Accomplishments included successful migration of T1 providers and webcasting a holiday party.

CAREER SUCCESSES
Cross country migration of 50 member call center T-Mobile - 2008
Flew out early to new site in Frisco TX to assist with migration of T-Mobile’s Help Desk by providing basic on-site testing
and support of phones and other IT equipment before remainder of the department relocated.

CAREER SUCCESSES cont’d on next page…

 CAREER SUCCESSES (cont’d)
Implement live camera feeds of statewide bus tour Gubernatorial Campaign - 2006
Suggested marketing pitch to campaign manager, then successfully implemented a fully internet connected bus for a
planned statewide tour for our gubernatorial campaign. This included cameras wired to a laptop with air-card to provide
streaming video and live position information to the media and other visitors to our website. This allowed voters and the
media to watch our progress and see campaign workers in action as we traveled the entire state of Florida.
Deploy complete Windows SBS environment on $3000 budget Gubernatorial Campaign - 2006
By purchasing used equipment still in warranty and utilizing the incredible value packaged with Windows Small Business
Server, I was able to implement a seamless server/desktop support structure for the 30+ user Gubernatorial campaign.
This enabled our core IT infrastructure to function reliably and save the much needed money for other areas.
Recover Exchange 5.0 database after server crash with no backups Desktop Advantage - 2006
As a Systems Engineer consultant with Desktop Advantage, we successfully won a law firm client from a competitor after I
recovered an Exchange 5.0 mail database from a server with a drive failure and no backup tapes. After using several
utilities to patch up and recover a corrupted RAID array, I copied the contents of the array to a new drive, repaired the
Exchange databases, used migration tools to bring it into an Exchange 2003 environment and brought the new server
online within 6-8 hours total. This saved this law firm from a complete email system data loss with minimal downtime.
Design & implementation of internet gaming cafe Desktop Advantage - 2006
As a Systems Engineer consultant with Desktop Advantage I successfully designed, sold, and implemented a complete
server and gaming desktop structure for an internet gaming café. This included 17 gaming desktops, two dedicated
gaming servers, a security camera system with DVR, a Point of Sale system with cash registers, and proprietary software
for our client to easily manage all 17 desktops.

OS & APPLICATION EXPERIENCE

Windows Server technologies 7+ Years Antivirus & Antispyware 10+ Years
Server 2008, Server 2003, 2000 Server, Norton/Symantec Antivirus Professional,
NT4 Server, SBS 2003, SBS 2000 McAfee Virus Scan, ESET NOD32,
Exchange Server 5.0, 5.5, 2000, 2003, 2007 Trend Micro OfficeScan, AVG Antivirus,
IIS 5, 6, 7 including SharePoint Services Hijack This, cCleaner, Spyware Blaster
Windows client OS 10+ Years Graphics & Marketing 10+ Years
Windows 2000, XP, Vista, Windows 7 Adobe Photoshop, Acrobat, MS Publisher
Macintosh client OS 7+ Years Microsoft Office 10+ Years
Mac OS 7, 8, 9, X Office 97, 2000, 2003, 2007
Linux client & server OS 5+ Years Lotus Notes 2+ Years
Fedora Core, Knoppix, Red Hat, Ubuntu Lotus Notes R5, R6 Client
Apache Server Domino Server
Blackberry Enterprise Server 4+ Years SAP 4+ Years
Hands on device support, BES 4.0 up to 4.5 SAP GUI 6.20, 7.10
EDUCATION
Gaither High School – Graduated with Diploma – Tampa, FL 2002

SPECIAL INTERESTS & OTHER EXPERIENCE

Meteorology including storm chasing Political campaigns

Amateur photography General Aviation