John Hider

IT Systems Administrator/Manager
AREAS OF EXPERTISE Software testing, Installation & Training Microsoft Operating Systems Microsoft Office Suite Desktop and Server Support Computer networks and TCP/IP, DNS, DHCP Report Production Active Directory Airline and Airports Industry Documentation & Training PROFESSIONAL Microsoft Certified (MCP) Comptia A+ Comptia Network+ PERSONAL SUMMARY A successful IT Administrator with extensive hardware and software experience running and monitoring a Windows 2003 Domain controlling Stansted Airport's Check-in System. Extensive knowledge of IT operating systems, especially Windows 2003 Server, Windows XP and Windows7. Multi-talented with good allround technical skills and the ability to develop and maintain close working relationships with my team. Customer facing technical expert, used to explaining complex terms in a straightforward way. Having the personal drive required to deliver a service that often exceeds the expectations of customers through a positive, well organised and structured approach and always with a first class work ethic. An IT Professional looking to use my skills working for a reputable company. WORK EXPERIENCE - LAST FIVE YEARS

SITA/ESP Global Services Stansted Airport

IT SYSTEMS ADMINISTRATOR / AIRPORT MANAGER Nov 2007 - Present

Running a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to the Airport and Airline community. Duties: Software Testing, Implementation & configuration of Specialist Airline Systems. Producing and presenting reports to customer senior management. Provide End User training and documentation. Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines across the Airport. Working on Active Directory and controlling IT user accounts. Managing and monitoring of backups in multiple locations. Providing maintenance support and break-fix solutions covering eight contracts. Follow Documented processes i.e. implementing change control procedures. Liaising & meeting with Airport Authority IT Service and Airline Managers. Troubleshooting technical problems and implementing solutions. System upgrades both at workstation and Server level. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-location IT infrastructure for several hundred users. Provide fast and accurate troubleshooting and rectification of reported faults. Asset management and repair logistics. KEY SKILLS AND COMPETENCIES

PERSONAL SKILLS Technical Customer Facing Leadership/Motivation 1st Class Customer Service

COMPANIES SUPPORTED Easyjet Ryanair Stansted Airport Limited SITA Aero Swissport Menzies Aviation

Highly organised with a passion for IT and Excellent Customer Service. A positive team motivator and leader. Knowledge of All MS Operating and specialist bespoke Systems. Take great pride in my work and have high personal & professional standards.

TRAINING SITA Airport Connect Recruiting & Management Training ITIL Fundamentals Leadership and appraisal techniques City & Guilds Visual Basic Level 1, 2 & 3 BTEC Business and Finance Part 1
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PERSONAL DETAILS John Hider Franklins Cottage School Lane Molehill Green CM22 6PJ M: 07985 968 492 E: john@techtonic-systems.com Driving license: Yes Nationality: British

PREVIOUS CAREER HISTORY

Techtonic Systems Ltd

PC SYSTEM & NETWORK ENGINEER / CONSULTANT 2003 - Nov 2007

Running a one man consultancy firm providing serviced to local businesses and Private Individuals who needed advice, fixes and installs. Duties in brief: Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side. Supporting Hardware, Network, Desktop Applications including MS Office. Design and build custom PCs and Networks to customers specific needs and requirements. Provide advice and one to one training on Operating Systems and MS Office, stressing the importance of backups and security. E-mail set-up and advice (particularly using MS Outlook). Advise on viable repair/upgrade options and alternatives.

PERSONAL INTERESTS Home Media DLNA Films Music Digital Photography Photoshop DIY

Nissan Motor (GB) & Renault (UK)

CONTRACT DEVELOPEMENT & SUPPORT ANALYST 1997 - 2003 Based at Nissans' Head Office in Hertfordshire. Providing Systems Analysis, Specification and Programming on their Mainframe Computer Systems. Duties in brief: Systems Analysis, Program Specification, Development (programming) . Planning and conducting Unit, System and User Acceptance Testing. Live Implementation and Regression. End User Training. User support and assistance to Finance, Accounts and Vehicle Distribution departments covering all activities on both PC and mainframe systems and networks Provide full technical documentation of the 3 major systems.

Axis Resources Ltd (Formerly RHM Computing Ltd)

ANALYST PROGRAMMER 1985 - 1997 Based at the Company's Head Office in Harlow. Working as a Development Systems Analyst and Programmer. Duties in brief: Systems Analysis, Program Specification & Development (programming). Planning and conducting Unit, System and User Acceptance Testing. Live Implementation and Regression. End User Training. Responsible for system enhancement and streamlining. Provide estimates, system descriptions, test plans etc., for the many ongoing enhancement activities. User Technical Support. WEB & EMAIL http://www.techtonic-systems.com john@techtonic-systems.com Prior positions include Computer Operator and IT Network Administrator. Details of prior positions are available on request. REFERENCES Available on request.

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