Nokia Networks

P.O. Box 300

FIN-00045 NOKIA GROUP, Finland
Phone: +358 (0) 7180 08000
www.nokia.com N
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.
Nokia NetAct
Service Quality Manager
For assured service quality
2
The Nokia NetAct Framework is a process based solution for managing next generation networks and services.
Based on open architecture and industry standards it can handle more elements, larger networks,
greater complexity and the explosive growth in trafc and data expected in 3G networks.
3
Nokia NetAct
Service Quality Manager
For end-to-end monitoring of services
As an operator you benet from
the ability to monitor actual
services, not just network
elements
real-time end-to-end
monitoring of services as
perceived by the end user
viewing all quality of service
information from a single
screen
Your subscriber benets from
a higher availability and
quality in the services you
provide for them.
Nokia NetAct Service Quality
Manager is a service monitoring
solution that can be used in
many areas of service assurance.
It is an effective and exible tool
for calculating and displaying
service quality levels, alerting
users to problems in the services,
prioritising fault investigation and
follow-up Service Level Agreements
(SLAs). Nokia NetAct Service
Quality Manager denes quality
of service (QoS) based on speed,
accuracy and availability of service.
With Nokia NetAct Service
Quality Manager you can:
gain real-time monitoring of
end-to-end services as perceived
by subscribers
constantly monitor and meet
your SLAs
gain support for services in
multi-vendor and multi-technology
networks
Nokia NetAct Service Quality Manager
integrates various data such as fault,
performance and topology data from
different sources (like management
systems for the GSM network,
for GPRS and IP networks).
Nokia NetAct Service Quality Manager
utilises user-dened rules to
determine the level of services and
alert about problems in the services.
This provides the operator with a clear
end-to-end view of the services as
they are perceived by the subscribers.
Nokia NetAct Service Quality Manager
helps you meet your service level
agreements (SLAs), warning you
when an SLA violation has occurred,
or even before, allowing you to take
action before there is a real problem.
Reports of how the SLA has been
met over a period of time are also
available.
The exibility of Nokia NetAct Service
Quality Manager allows you to easily
add new services and rules as you
offer new services to your subscribers.
Nokia NetAct Service Quality Manager
supports multi-vendor and multi-
technology networks: for example
you can start using it today in 2G,
and widen its use later to monitor
GPRS and 3G services.
Nokia NetAct Service Quality
Manager architecture
Nokia NetAct Service Quality
Manager offers generic functionality
applicable to all network types.
The platform comprises an inference
engine, a geographical information
system to visualise the level of
services on logical and geographical
views, a Web interface and data
collectors from various sources.
Nokia NetAct Service Quality
Manager also provides a toolkit that
makes it possible for the operator to
dene and monitor specic services.
The toolkit consists of a service and
rule editor, a view editor and open
and documented interfaces for data
collectors.
Nokia NetAct Service Quality
Manager in use
Nokia NetAct Service Quality Manager
constantly updates and displays
the level of quality of the monitored
services, through the value of
attributes like availability, accuracy
and speed. These service indicators
are determined by associated rules
that operate on information from
various data sources. Any relevant data
source can be used by the operator
via an appropriate data collector.
Should the level of a service drop
below acceptable value, the Nokia
NetAct Service Quality Manager
provides automatic detection and
notication of the service problem,
and gives information for the operator
to start a root cause analysis.
Nokia NetAct Service Quality Manager
also supports navigation to other
network management applications for
further analysis and troubleshooting
of the service problem.
Nokia NetAct Service Quality Manager
can also show what is the level of
service over a period of time, through
service reports. This can be used
among other things to prove that the
quality level offered in an SLA has
been met consistently.
Nokia NetAct Service Quality Manager
provides a Web access that enables
distribution of service level data to
various user groups in the operator
organization, including customer
care, internal product owners and
business management, using industry
standard Web browsers.
Nokia NetAct Service Quality
Manager services
Nokia can offer local support through
its own worldwide organisation or
its partners. This support ranges from
rst line maintenance to full business
consultancy. The delivery of Nokia
NetAct Service Quality Manager can
include, according to the needs,
general training, technical support,
view and rule tailoring, training for rule
creation and specic rule denition.
It is not necessary, however, to develop
all rules from the start. Nokia also
offers network technology and
default rule packages, which help
speed up the implementation of
Nokia NetAct Service Quality Manager.
Nokia currently offers standard
packages for monitoring the following
services: SMS, WAP, GSM voice,
GPRS and 3G.