Angela N.

Raines

1808 Birch Heights Court ♦Charlotte, NC 28213 ♦336-254-2599 ♦Email:

abn7700@gmail.com

Objective:
Pursuing opportunities to utilize my combined knowledge and experience in human services
and human resources in order to gain additional experience in human resource development.

Work Experience:
One Love Services, Inc., Salisbury, NC
Human Resources Director: September 07-Present
• Implement all Human Resource functions for 4 operating areas (Charlotte, Gastonia,
Morganton and Salisbury)
• Utilize On Target System tracking system (HRIS) to maintain employee records
• Work directly under and maintain constant communication with CEO and COO
• Spearheaded internal job postings; recruit, screen and conduct interviews and salary
negotiations
• Supervise Data Entry/Office Assistant Personnel
• Responsible for recruitment, applicant screening (background checks), setting
employee hourly wages
• Reorganize and structure the personnel filing system for 150 plus employees
• Enforce and create policies and procedures throughout the entire company
• Organized and implemented new communication system via email
• Organize on-going trainings and facilitate new employee 3 day orientation
• Create and Revise Human Resources forms to ensure company uniformity
• Consistent team player in Executive and Manager meeting’s
• Coordinate with Financial Director to ensure consistency and update information in
systems
• Strategically carry out disciplinary action and internal investigations; provide employee
counseling, and develop Performance Improvement Plans when necessary
• Primary source in providing pertinent information to Area Directors and Managers
• Offer and provide assistance in other areas outside of Human Resources
• Monitor and comply with Employment Security Commission and participated in
hearings when necessary
• Responsible for informing and maintaining information in regards to employee benefits
• Inform Directors and Manager of existing and new labor laws
• Conscious of company budget and cost effectiveness not limited to trainings, materials
etc.
• Ensure 90 day and annual evaluations and surveys are implements for all active
employees

Charlotte Housing Authority, Charlotte, NC (Practicum)

• Evaluated and reviewed a four hour defensive driving training course and strategically
developed and implemented a one hour Defensive Driving Refresher course for the
Charlotte Housing Authority fleet employees
• Developed a training list for 170 plus Charlotte Housing Authority employees for a
mandatory three day OSHA and Safety training
Arc of North Carolina, Charlotte, NC
Support Broker/Case Manager: July 2006- September 07
• Provide case management services for individuals with mental illness and development
disabilities
• Coordinating with psychiatrist, psychologist, occupational therapist and other
professional disciplines to assist, promote and advocate for individuals with
developmental and mental disabilities
• Locate resources necessary for individuals receiving serviced in order to continue to
live independent such as but not limited to : housing, Medicaid, social security,
recreational and leisure services, medical and therapy services
• Daily Medicaid billing, maintaining productivity, documentation and monthly visits
• Responsible for gathering information , implementation, seeking authorization for
person centered plans and cost summaries for Community Alternative Program plans
• Facilitate and develop Person Centered Plans for clients that received Medicaid and
non- Medicaid services

Autism Society of North Carolina, North Carolina (Three positions held)

Dates of Employment: 08/00-07/06
Community Services Coordinator/Supervisor: 02/04-07/06
• Recruited, hired, trained, and supervised instructors; coordinated and delegated
educational experiences to prepare the instructors/staff and provide support and
supervision on a continuing basis and stayed a brisk on employment laws
• Coordinated with the Director of Human Resources (regarding employment,
compensation, payroll, etc.), with the Director of Operations (regarding billing,
reimbursement, etc.), and with the Community Services Administrator (regarding
documentation, training and CAP changes)
• Monitored and billed instructors’ timesheets and progress notes, assuring that the
services delivered were documented properly and meet billing requirements
• Assured that services and policies comply with all regulations and requirements
• Developed and preserved personnel files and participant files
• Facilitated presentations to educate potential employees, parents and the public about
autism and related services.
• Developed, designed and implemented new services and ongoing services offered to
our participants in the community utilizing various resources
• Coordinated services with other staff of ASNC, contracted Mental Health Center staff,
parents of participants.

Program Specialist: 11/01-02/04

• Assisted in recruiting, interviewing, hiring and training the program staff and with the
licensing and certification of the adult day program
• Facilitated supervision and support of program staff when program director was away
• Preserved all necessary forms and documentation for personnel and participant files
• Enforced policies and procedures necessary for the effective management and
operation of the program within the requirements of federal, state and local rules and
regulations
• Coordinated development of participant program, goal objectives schedules systems
and other programmatic materials with staff
• Spearheaded the development of contacts in the community for job training and job
placement, recreation and leisure opportunities and/or other activities
• Ensured staff complied with OHSA regulations
• Designed and presented informational training to local schools and agencies

Certified Therapeutic Recreational Specialist: 08/00-11/01

• Provided therapeutic recreation (TR) services for individuals within the program
site and in the community
 • Organized and implemented in house and community outings and themed events
for our participants, employees and families
• Administered assessments and used results to establish individualized TR plans
with participants, staff, family and professionals
• Implemented TR programs using TEACCH methods in a variety of domains in
variety of settings, 1:1 and group settings
• Documented TR services including intakes, assessment summaries, daily activities,
monthly progress notes, annual assessments and discharge summaries
• Evaluated recreational programs and make change as necessary
• Participated as a member of the treatment/program teams
• Provided written updates to be presented to the Parent Advisory Committee
• Presented and interpreted TR philosophy to various entities
• Participated in continuing TR education in order to maintain credentialing
• Worked closely with the community to build networks to promote independent
living

Education:
August 1993-May 2000
Winston Salem State University, Winston Salem, North Carolina
Bachelor of Science Degree, Major: Therapeutic Recreation

August 2005-May 2007 Masters Degree

North Carolina Agricultural and Technical State University, Greensboro, North Carolina
Major: Master of Science in Adult Education Concentration Human Resource Development

Job-Related Skills
♦ Sign Language ♦ Microsoft Word
♦ OSHA Training ♦ Microsoft Excel
♦ HIPPA Training ♦ Microsoft PowerPoint
♦ Developed web based training modular using Netscape Navigator

References Available Upon Request