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n our country !akistan, majority of women abandon their job careers when they have children" owing to a lack of workplace and family support. #y providing a daycare center within the campus, we are helping the women retain their jobs. The availability and access to such an up to the mark daycare facility would lead to the competitive advantage for the #$ Daycare Center. t will have a first movers% advantage as there is no concept of taking care of children of the female faculty at #ahria $niversity. &econdly, the facilities and value added services #$ Daycare Center is going to provide to the infants and children is another edge that sets the daycare center apart from any other daycare center in slamabad.
Sta"e#ol$er!
Pro%e&t 'a(age)e(t O** &e: !'O is located in the premises of #ahria $niversity and its job is to mentor a platform where all the shared resources will be coordinated among the team members across the project. t will also develop project management methodology and monitor project timeline and budget. Pro%e&t 'a(ger: !roject 'anager is the person responsible for ensuring the !roject team completes the project. (e is also responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and in general, making sure the project is delivered in budget, on schedule, and within scope. Pro%e&t S+o(!or: The !roject &ponsor acts as a vocal and visible champion, legitimi)es the project%s goals and objectives, keeps abreast of major project activities, and is a decision*maker for the project. (e looks into the overall progress and status of the project and provides all the necessary actions to be undertaken.
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Pro%e&t Tea) 'e),er!: The !roject Team 'embers are responsible for e+ecuting tasks as outlined in the !roject !lan and directed by the !roject 'anager. E)+lo-ee!: Their interest in the project is that they will be getting employment and in return they will be required to give their services. There will be a teacher, two nannies who will be responsible for taking care of kids and an accountant,manager who will be acting as an overall manager of the daycare center after its establishment. ASP!: They will be responsible for provision of construction services and workforce required for the project and will ensure delivery of a quality product at the end of the project.
C. PROJECT SCOPE:
The project is going to take place in the premises of #ahria $niversity, slamabad Campus. The establishment and provision of a Daycare Center within the university will facilitate the female faculty members, by looking after their children during working hours and as a result, help the $niversity to retain the female faculty members. The Daycare Center is for infants, two year olds, play group and kindergarten.
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The primary customer of the /#$ Daycare Center0 will be #ahria $niversity itself, located in &ector .*1, slamabad, whereas the services are going to be rendered to the children of the female faculty of the $niversity. The #$ Daycare Center will meet the following needs of children2 !hysical needs2 feeding, safety, sleep, hygiene .motional needs2 attention, play, social interaction, schedules and structure ntellectual needs2 training and teaching #ehavior management and discipline Care for sick kids Care for kids with special needs
E2/ +)e(t
The basic equipment that the project would require is mentioned as follows2 Ele&tro( &! 3efrigerator Television -ir conditioner 4ater Dispenser 'icrowave Oven D5D !layer Computers !rinter (eaters F/r( t/re Tables and Chairs for children Office furniture Ot#er E2/ +)e(t .ducational tools #ooks 4hite board &oft*board &wings 'attresses The estimated cost for the project was between 6.1 million to 7.8 million !93 but because of certain additional quality requirements and building design modifications from the customer, the current estimated budget has reached to !93.7,8:;,<66. This
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increase in budget has been accepted by the customer. 4e will try to complete our project within the set budget by adopting cost effective ways. 4e will ensure that the contracted construction service providers are most cost effective and quality product providers. =unds for the project will be provided by #ahria $niversity. The !roject manager will be reporting to the &ales Director about the utili)ation of project budget from time to time. 4e are going to successfully complete the project within a time span of three months once we have been assigned the project as successful bidders. The #$ Daycare Center is going to provide clean and hygienic service to look after the infants of the faculty members of the $niversity. The project team is only going to establish the Daycare Center, install the basic equipment, provide the center with the required tools and working staff and hand*over a furnished Daycare Center in a running position to the #ahria $niversity -dministration. The team is not providing training to the administration to run the center" however we are going to offer a si+ month maintenance service on request from the $niversity if needed.
D. PROJECT 3UALITY PLAN: 3/al t- Pol &The quality policy adopted for the project is as follows2 Our motive is to deliver quality services to the end user. 4e strive to hire educated, well mannered, devoted staff inclined towards children%s needs. 4e encourage timely reporting and regular quality*control reviews to ensure that established goals are met. 4e will attempt to make every effort successful in meeting the client>s quality objectives. 4e intend to provide children with programs that promote healthy development. Our aim is to procure good quality and cost effective commodities. nternal and e+ternal audit will be conducted monthly.
3/al t- A!!/ra(&e
?uality assurance is intended to /design quality into0 the product. ?uality assurance is an ongoing activity that occurs in a planned and systematic way, not as a /post facto0 event
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-fter proper evaluation of all the quotations received, we selected (abib 3afiq Construction Company by taking following under consideration2
'eet (g t#e re2/ re)e(t: Their bid document ensured that it covers everything that was required in tender document. A0a la, l t-: Currently they are not involved in other mega projects and had time to do business with us. Pr &e2 The lowest price offered with the best available quality was by the (abib 3afiq Company. Del 0er-2 They guaranteed turnaround time from order to delivery. They are ready to meet our deadline. A*ter !ale! !er0 &e2 4hatever support and services are required after the contract is signed, they will provide that. A&# e0a, l t-: Checking that the tendered C(abib 3afiq CompanyD fully understands the implications of providing the construction services and will also support this with appropriate plans for risk management and quality.
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Br e* O0er0 e4 o* t#e Agree)e(t The agreement is to provide all the services related to construction of a daycare center for entire phase appro+imately ;6 days time. The company is responsible for all the construction material and the workforce needed. - flat rate of 3s.7766,&q.ft has been agreed upon after a number of meetings and negotiations. The total covered area of the Daycare center is 166 &q.ft and the rate has been set accordingly. The agreement includes full construction of the daycare building with the bathroom fittings and doors,windows and cupboards. Tiling would be three feet high on the walls of each room.
SER.ICES
There are two types of services we shall be providing2
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The centre shall also have an operating telephone facility which would be accessible to staff during the operating hours of the centre for general business operations of the business and especially for calling of emergency services like notifying parents about their children%s illness or accidents. 4e shall be providing any maintenance services needed to #ahria $niversity within A months if asked for.
4e are not providing any training facility rather the nannies will be already e+perienced and trained. Our major focus will be on quality of services delivered to client or the customers. Customer satisfaction will be ensured in the best possible ways.
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The maintenance services we may provide as a reactive approach is to maintain the construction equipments like pipeline fittings in the bathrooms, tiling , water leakage prevention and seepage in the building. The maintenance of construction and electronics will be provided by our -&! (abib 3afiq limited. The repair and maintenance of .lectrical appliances may include the replacement of electric wirings if found some spark*plugs, defect in functioning of microwave ovens etc. 4e won%t have the maintenance e+pense for the electrical appliances as these all are bought with A months warranty and would be compensated by the companies within A months we have bought them from. 'a (te(a(&e o* F/r( t/re a($ t! &o!t: 'aintenance of furniture will be provided every 8 months for A months , which includes polishing , treatment of termites and other maintenance required. The overall si+ month maintenance services includes any repairs and replacements on certain conditions. Cost for polishing of furniture for three months2 =urniture e+pert, Carpenter J one time charges J 3s.8<66 for the material used for polishing and labor cost of the carpenter would be 3s.7666 Three time maintenance in si+ months would include 2 3s.:<66 K 3s.;666
H. PROJECT ORGANI7ATION
!A$E! +"RECTOR
, A$"TMANAGER (A().a)
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The diagrams attached at the end of the repot show the reasons due to which a risk may arise. 4e need to do proper risk management in order to prevent such risks from occurring. Dela-! ( Pro%e&t: There might be delays in the project if we don%t start the project on time. -lso if there is defected raw material and replacement of raw material is done quite often which is very time consuming. The agreed time by the customer is ; months and we want to complete our project within that time limit.
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The following steps have been followed by us in order to reduce this risk2 n order to achieve the target of ; months we did thorough analysis before choosing our -&! for construction. - tender document was issued and after proper evaluation of all the quotations received, we selected (abib 3afiq Construction Company who fit our requirements best and agreed on timely completion of the construction. !roper time management is done in which the data is collected on the activities of each department. - proper process has been followed by us in which the activities are documented on regular basis and given to the project manager. - time plan has been made by us which is efficiently followed. Gist of all the activities is made in a sequence which will be performed in our project. The durations have also been estimated for each activity in the time plan.
Per*or)a(&e R !" 'a(age)e(t: - performance risk can occur when there is improper performance management such that the instructions are not given clearly to the employees and they don not know what is e+pected of them. The targets are not set clearly and no feedback is given to the employees. The employees are dissatisfied because of the insufficient benefits given to them.
n our organi)ation the targets are set which are then directly linked to bonuses. - performance appraisal is approved by the project manager then the pay rise is given. The project management office is the center point in which all the activities are coordinated and all the project reports circulate at one point. !erformance reporting is done over here as well as training is provided to the employees. !roper monitoring and control is also done by the project manager.
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- stage gate process is followed in which approval is taken to finish one stage and move on to another.
Co!t e6&ee$! ,/$get: The cost may e+ceed budget if there is inflation and high prices of commodities and increased wage rate. -lso if there is late completion of the project.
4e outsourced our construction to (abib 3afiq Gimited who gave us the best price. 4e focused on quality a lot which reduced our rework and overall costs incurred. 4e kept our employees satisfied and were successful in having increased productivity. 4e tried our level best to finish the project within the specified and agreed upon time that is in ; months.
#ut still our cost did e+ceed budget in order to fulfill the quality demands of the customer and the new cost was analy)ed and verified by the customer itself. 3/al t- r !" 'a(age)e(t: - quality risk can occur when there are delays in reporting, uncommitted staff is hired, quality policy is not followed and inferior commodities are bought.
?uality is implemented from the very first stage and is taken as an on going process.
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4e have a common procedure of quality auditing and control. The internal and e+ternal audit is done monthly. ?uality control checklists are made for both customer and team. There are scheduled visits for customers and the supervisors also visit once a week. The -&!%s chosen by us make quality the integral part of their process. - quality policy is made for our project which is followed efficiently. !roject manager has assured that all clauses of the quality policy are being implemented by the project team. (e continuously monitors the project performance, identifies any performance gaps and takes corrective actions.
CHANGE 'ANAGE'ENT n scope verification we reviewed deliverables with the customer to ensure that they are completed on satisfied levels. This is done in order to gain formal acceptance of deliverables by the customer. n scope verification we got to know some of the customer requirements which included quality construction in which he wanted ; feet high tiles in all the rooms, cabinets that were also included in construction etc. 4e analy)ed the consequences of scope and the effect on time and cost of the project. -lso if there will be any delays in the project. !roject manager does not have the authority to complete the change so complete information was taken from the customer and then a meeting was called up. - list was made of the customer requirements which were then discussed in a meeting. t was discussed if the particular requirements affected the cost, time or scope of the project. n this stakeholder meeting everyone evaluated with their own e+pertise. -fter the heavy discussions that took place we came to know that there will be no delays in the project but our overall cost will e+ceed the budget. Our new budget that was set by us was then verified and approved by the customer. -lso changes were made in the contract.
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through nternet,4eb for any contact when the other two means of communication are not available. Cell phones will also be used as means of communication. TABLE Category Telephone ntranet nternet 'obile 'eans ntercom #log,'ail 4eb Cell !hones &torage * Outlook nbo+ * #ackup * .+ternal &torage .+ternal &torage *
K. PROJECT HANDO.ER
HAND8O.ER TO CUSTO'ER S&o+e .er * &at o(: 5erifying project scope is just an outcome of the team%s fundamental truth. 5erifying project scope is the process of reviewing deliverables and work results compared to the 4ork #reakdown &tructure dictionary, the project scope statement, and the project scope management plan. Bormally this is completed via inspection and ends with having a formal acceptance of project scope. This activity is typically cyclic occurring at the end of each project phase or as a part of milestone reviews after the quality control check. There are four inputs used to verify the completed project scope2
15 Pro%e&t S&o+e 'a(age)e(t Pla( * The !roject &cope 'anagement !lan will
provides information on how the scope will be verified, and it gives guidance on how project scope will be managed. This information supports why the deliverables were created the way they were. 25 Del 0era,le! * Deliverables are a required input because they are compared against the !roject &cope &tatement to ensure that they are complete and correct. Deliverable is the daycare center with full fledge facilities.
35 Pro%e&t S&o+e State)e(t * The !roject &cope &tatement provides a description
component. nformation from the 4#& dictionary helps project managers verify that the work results are part of the defined project.
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- key component of this process is having the stakeholders participate collaboratively and formally accept project scope to assure that the stakeholders are in agreement with the proposed deliverables. There are tools and techniques that we used for verifying the !roject &cope2
'ea!/re, e6a) (e, a($ te!t J 'easuring, e+amining, and testing has the stakeholder reviewed the deliverable to assure that the item has been completed satisfactorilyL Re0 e4 t#e $el 0era,le! a($ 4or" re!/lt! J The review involves auditing the deliverables and work results again the !roject &cope e+plained within the !roject &cope 'anagement !lan and the !roject &cope &tatement.
The process of verifying the project scope results in three outputs. The outputs are2
A&&e+te$ $el 0era,le!2 -ccepted deliverables refer to formal documents that indicate stakeholder approval of the reviewed deliverables. Typically, a formal document specifies that the stakeholder has approved and accepted the deliverable, and it notes any required changes. The documentation may also detail what deliverables were not accepted and the reasoning for not accepting the deliverable. Re2/e!te$ &#a(ge!2 3equested changes can occur as a result of the &cope 5erification process. Changes may occur because deliverables are being rejected, or a deliverable may be accepted on the condition that slight changes will be done. n our case there was no change request after verification process.
A&&e+ta(&e +ro&e$/re: S g(e$ $o&/)e(tat o( o* a&&e+ta(&e2 The e+ercise of signing the acceptance form validates the formal nature of the scope verification process. n the signing of the document, there may be caveats and conditions that are added which need to be put into play as corrective actions. f there is no acceptance signature, then the project may need to be cancelled. !urpose of acceptance2 - definition in measurable terms of what must be done for the project to be acceptable to the client, stakeholders and end*users who will be affected by the project. =itness for purpose checklist for acceptance2
-re all criteria measurableL s each criterion individually realisticL -re the criteria as a group realisticL i.e.2 high quality, early delivery and low cost may have any conflicting goals.
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Do the success criteria form a complete list of criteria to define what will constitute an outcome that is acceptable to the customerL
Target dates 'ajor functions -ppearance !ersonnel level required to use,operate a deliverable !erformance levels Capacity -vailability 3eliability Development cost 3unning costs &ecurity .ase of use Timings.
HAND8O.ER OF E9PERIENCE This procedure sets out a standardi)ed approach to the acceptance of finished works by the Customer and establishes a system to review completed projects, identify problems and ensure that the correct certificates and information is provided by contractors. This procedure is mandatory on all construction projects for the Customer and it is the responsibility of the !roject 'anager to ensure that the procedure has been followed on this very project. PROCEDURE: -t the completion of project our !roject 'anager will arrange for a handover meeting to be held, at which he will invite the following to attend Cas appropriateD2 7. 8. ;. I. !roject 'anager Consultants or in*house design staff Contractor &ub*contractors
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<. Clerks of 4orks A. 'aintenance .ngineers :. Departmental 3epresentative This meeting will ensure that an inspection of the works and snagging list of outstanding items that require rectification has been compiled. The !roject 'anager will ensure that 'inutes are taken of the meeting. The &nagging Gist will be attached to the 'inutes. Design validation will occur at the handover meeting and the Departmental 3epresentative%s comments regarding the fitness for purpose of the finished project will be recorded within the 'inutes of the meeting. The 'inutes of the meeting will be distributed to all relevant parties with a copy retained within the !roject =ile. The !roject 'anager,Contract -dministrator will instruct the Contractor, in writing, to rectify the items on the &nagging Gist. (andover Checklist should be prepared by the !roject 'anager prior to the (andover 'eeting. - copy of the -s*#uilt Drawings must be forwarded electronically to the university in order to ensure that the $niversity Database is maintained. $pon notification from the Contractor that the items on the &nagging Gist have been rectified, the !roject 'anager will arrange for the works to be reinserted and if it has not already been issued, will issue to the Contractor the appropriate Certificate of !ractical Completion Cor equivalent depending on form of contract usedD.
Le!!o( lear(e$ To have a successful project one should keep in mind the following thing which we identified through our e+perience2
Teamwork2 t is a very essential through out the project. Draw on in*house and out*source e+perts. 9eep !roject =orward =ocused Team with project manager to drive schedule. 'eet with =ire Department early in process in order to ensure the safety standards.
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Clear and simple bid documents and unique !roject wording is also important. !atience,!ersistence JMou%ll Beed - Got of t. Consider Mour Options .arly. !artner with company. a private
dentify e+isting building or property. Gandfill as a last resort. 'ajor aspect of project management that can be problematic is the area of quality, ?uality can be a challenge that%s the reason we tried our best to maintained the quality through out.
Fa l/re!: 3eality Check while being Optimistic, Time to design F construct takes longer than we normally think. Don%t #udget on a @uesstimate. )e !re!ared construction costs 2, or #, *i'*er t*an esti"ate.
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REFERENCES
15 www.nation.com.pk/.../Day*care*centres*lack*basic*facilities
2. HoneyBee Daycare and Pre-Schools, F-10/1, slama!ad ". Social #el$are %r&ani'ation, (a!para )omm*nity )enter +. Stateli$e B*ildin& in #omen De,elopment -inistry, F-. /. ( Daycare nstit*tion r*n !y -s. Fahmida in F-0/2
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