Troubleshoot steps

Application Troubleshoot Steps for IT Support (GCF & BLT)

Version 1.0 By PROCESS MANAGEMENT GROUP GSSC (India) Bui din! No. "A# 11$% & oor# Cy'er Greens# Gur!aon ((aryana) Te ) "1*1+,*,-".,"+

Troubleshoot steps

Support steps Concept : All application of PMG depend upon the following component and it valid for the All PMG
application . Application performance depends upon below component. Support person will check the below service in the same order so that he will able to fix the issue. 1. IIS Internet information services!" #. S$% S$% Server!" &.Services " '.%otus

1.IIS (Internet information services): Internet Information Services IIS( formerl) Internet
Information Server! is an extensible web server created b) Microsoft for use with *indows +, famil). IIS supports -,,P( -,,PS( .,P( .,PS( SM,P and ++,P. It has been an integral part of the *indows +, famil) since *indows +, './( though it ma) be absent from some editions .IIS is not turned on b) default when *indows is installed. ,he IIS Manager is accessed through the Microsoft Management 0onsole or Administrative ,ools in the 0ontrol Panel. All application is lies under the www root director).

Command for get the location of application:- Please find the step
Step 1:.ind the server name of the application b) ping the 12%"

Step2: put the command in the run 3 inetmgr

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Step342efresh the services b) using restart button.

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After restart IIS (Support person should take feedback from PI0 if PI0 sa)s application is working then skip below # steps . 2. SQ (SQ Server):
Step1:Go to the cluster server 15#.167.1'6.&# with remote desktop login. Step2: t!pe the " services.msc8 in the 0md

Step&"Go to MSS$%S92:92 service and right click

And restart the above marked service

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And press the stop and then start

After restart S$% (Support person should take feedback from PI0 if PI0 sa)s application is working then skip below & steps . 3. Sched#ler Services: 2estart the marked service from 15#.167.1'6.#;

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$. ot#s : <ill the lotus process and restart .

%or & ' : Please kill lotus service of 15#.167.1'6.1&; %or (C% Please kill lotus service of 15#.167.1'6.#;

& ' application ist:- 1)2.1*+.1$*.13, IIS

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=%, application is lies on 1&; server as per left side snap and start the application =%,>+9*! for the performance issue

As per below snap (?ne scheduler on #; server which need to start when assigning is stopped.

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GCF Application : IIS:-For GCF issue first check the application and then one scheduler hich is marked in !elo snap

An !ne ser"ice

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