Veronika Holcnerova

St. Saviours Estate, London +44 (0) 7851 945 779 veronika.holcnerova@gmail.com

PERSONAL PROFILE
Im looking for an exciting and challenging job in marketing. Ive been through an internship in a fashion consulting company, where Ive been in charge of new leads generation, database management and online marketing communication. I also have almost two years of experience as a PR and Marketing Manager of a music club where I used to take care of online marketing, social sites management and I actively took part in events organization. I want to secure a job, that would give me an opportunity to further develop my previously acquired skills and grow further professionally. I am able to work unattended and am very responsible and reliable. I also have very good people skills gained from many years of working in a direct contact with customers. I am a quick learner, have an analytic mind and good numeracy. I am easy to cooperate with and enjoy working as a valuable part of a team. I am computer savvy, able to work with CMS, CRM and I also have experience with Adobe design package, especially with Photoshop.

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EDUCATION AND COURSES

2008 - 2012 Sociology and Digital Media, Masaryk University, Czech republic Bachelors program. Modules included online marketing, graphic design, CMS and web applications, social media studies, research methodology, quantitative data analysis, overall knowledge of sociology, demography, journalist practice focused on online multimedia journalism. Elaborated several projects both by myself and in a groups of two to four students. Shot a video for the Online Journalism Workshop (link here: http://youtu.be/5DkmyCs8Vv4). 2004 - 2007 Law and Jurisprudence Course, Masaryk University, Czech republic Basic overview of the law and different legal systems. Signicantly improved my ability of a logical thinking and reasonable argumentation. 2006 English Language Course _______________________________________________________________________

WORK EXPERIENCE
May 2013 till know Barista, Dose Espresso, London I was brought here by my love for coffee and desire to improve my English. I have further developed my communication skills, learned the importance of a hight attention to detail, improved my ability to work under pressure, multi-task, and still manage to deliver the best possible customer experience. April 2013 - Sept 2013 Marketing Assistant, Conceptable Ltd., London

Responsible for B2B marketing and PR, predominantly online. Gained valuable experience in marketing, business communication, and office work. Further developed my organizational and communicational skills. July 2012 - Feb 2013 Sales Representative, Telefonica O2, Czech republic Worked in a very competitive and target driven environment with an enormous emphasis on performance. Improved communication and negotiation skills, learned a lot about sales techniques. Constantly had a good feedback from customers. Last month before leaving the job I overcame my sales targets by 20%. Sept 2011 - June 2012 Customer Care Specialist, Telefonica O2, Czech republic My role included solving problems with deliveries to individual customers. Had to solve unpleasant situations over the phone - gained the ability to take the best from a bad situation and turn an angry customer to a satised one. Learned a good deal about office work and use of administration systems and CRM systems. Every month I ended up high over average in targets evaluation. Jan 2010 - Sept 2011 Online Marketing and PR, Perpetuum Club, Czech rep. In charge of monthly program, was preparing PR emails. Daily online communication with both customers and event organizers. Designed the website of the club for free - took it as a chance to learn something new (its still up and running: www.perpetuum.cz). Participated in designing leaets and posters. July - Sept 2010 Digital Media Intern, Brno Daily Newspaper, Czech republic Photo editing, graphic design (info-graphics), both shooting and editing videos. Improved my technical skills signicantly (Photoshop, Illustrator, Indesign, Premiere Pro). _______________________________________________________________________

SKILLS
IT: Microsoft Word, intermediate in Excel, Powerpoint. Photoshop, basics of other Adobe CS products. CMS, CRM, online databases. Languages: English, Czech, basics of German Full and clear driving license

INTERESTS
Human nutrition (Im currently studying a course to become a certied nutritionist), Fitness, Photography and Photo Editing, Baking, Traveling, Reading, Studying.

REFERENCES
I am happy to supply these on request.