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Apple Specialist

Mac 101
(OS X 10.9 Mavericks 2013-2014)
Set Up:
Computer Accounts - Admin (primary user) o Password needed to make system changes and authorize software install and update o ALWAYS keep track of ALL passwords! - Additional users o Other users that have limited access to system operations as set by the admin o Users may have their own log in information and - Guests o Login account that resets after logging out Apple ID & iCloud - Username & password o Needed to sync devices with iTunes & iCloud, download from iTunes / App Store / iBooks, access Apple related accounts o ALWAYS keep track of ALL passwords! - Forgot username or password? o iforgot.apple.com - Manage/create Apple ID o appleid.apple.com - Access iCloud / Find My Computer
- "!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242 www.citymac.com

o icloud.com - AppleCare (800.275.2273) o selfsolve.apple.com (check product warranty status) - CityMac o www.CityMac.com ! 828.251.4242 (Biltmore Village, Asheville, NC) ! 828.348.0900 (Biltmore Park, Asheville, NC) ! 910.208.4310 (Wilmington, NC) ! 843.492.4600 (Myrtle Beach, SC) Time Machine and Backups
because you dont want to risk losing all your files, right?

! In System Preferences ! Icon on the Menu Bar 1. Connect external hard drive to computer 2. Turn Time Machine on (in Time Machine Preferences) 3. Select external hard drive as Backup Disk 4. Backup Now 5. Backups will happen automatically when your external hard drive is connected Mail - Add as many email accounts as you need o Automatically sets up accounts with: ! iCloud ! Exchange (also Hotmail and Outlook) ! Google ! Yahoo (also Bellsouth) ! AOL o Other accounts may require addition information and incoming/outgoing server set up. Contact your provider if your email will not set up properly
- $!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242 www.citymac.com

Apple Menu [! ]
(top left of screen)

- About This Mac o OS X ! Version 10.X.X ! (click) Build ! (click) Serial Number o Processor / Memory ! Includes any post-purchase customization o [Software Update] o [More Info] ! Overview Model o Size/Year Processor (CPU " Central Processing Unit) o Carries out instructions of a computer program by performing the basic arithmetical, logical, and input/output operations of the system Memory (RAM " Random-Access Memory) o Allows for data to be stored in any random order to quickly and directly access information needed for immediate use Graphics Card (GPU " Graphics Processing Unit) o Processing specifically for handling graphics applications Serial Number Software Version (OS X) o Mavericks is 10.9 ! Displays Type Size & Pixel depth
- %!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242 www.citymac.com

Graphics [Display Preferences] *see System Preferences o Storage ! Capacity (GB) Storage space free out of space available Some storage is used on the operating system ! Storage Drive Type Flash (Solid State) vs SATA Disk CD/DVD drive (SuperDrive) ! Storage usage breakdown by file type ! [Disk Utility] *see Disk Utility o Memory ! Total RAM installed ! Type of memory accepted ! Memory installed in each slot ! Upgrade instructions o Support / Service (contact Apple) - Software Update o Checks for updates o Updates can also be accessed through App Store - Dock o Hiding (only appears when hovered over dock area) o Magnification (enlarge apps when hovered over) o Position (choose which side of screen dock resides) o Dock preferences can be changed in this menu or in System Preferences - Force Quit (command! + option + esc) o When an app is unresponsive or will not quit use Force Quit to make the app close (this may cause data to be lost and/or ask to send diagnostics out for the application)

- &!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242

www.citymac.com

Menu Bar
(top right of screen)

Notification Center View recent notifications from apps Send iMessage Spotlight Search for items on your computer Can use file name or keyword Look up words in dictionary Perform web search

Battery Shows percentage used Click for estimated time remaining and power source being used Shows apps using significant amounts of energy Open [Energy Saver] WiFi Turn on/off Search for WiFi signal Automatically logs in to networks selected to Remember this network when password is entered Bluetooth Turn on/off Send file or browse files on connected Bluetooth devices Open Bluetooth Preferences to add or remove a Bluetooth device Sound Control volume
- '!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242 www.citymac.com

System Preferences
- General o Customize appearance / scroll bar (in case you want it to stop disappearing on you) / safe closing options for apps / recent items in Apple Menu - Desktop / Screen saver o Change background and screen saver o Choose how long until screen saver appears when computer is idle - Dock o Icon size o Icon magnification o Position of dock o Options - Security & Privacy o General ! Change password ! Require password entry after sleep mode (choose how long after display goes to sleep until password is required) ! Software download restrictions If downloaded apps are not approved for download you can still [control" + click] on the .dmg (application file) and choose Open to continue with download o FileVault (not recommended unless you have highly classified / sensitive / restricted information on your computer) ! This is what it says under the FileVault tab:

WARNING: You will need your login password or a recovery key to access your data. A recovery key is automatically generated as part of this setup. If you forget both your password and recovery key,

so yeah, you might want to think about how restricted you need your computer
the data will be lost.

- (!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242

www.citymac.com

needs to be before you turn this on (there are other ways of securing information) o Firewall (recommended) ! Turn on to prevent unauthorized apps from accepting incoming connections ! You will have to authorize which applications and services by choosing Allow when Firewall prompts you to do so o Privacy ! Enable or disable location services which may or may not be useful to your needs with certain apps - Notifications o Notification Center lets you know when apps have messages or alerts for you at the top right of your screen o Do Not Disturb mode can be turned on during certain hours of the day to limit hours notifications can be received - Energy Saver (Battery and Power Adapter options) o Adjust length of time before display is put to sleep when computer is idle o Sleep mode options and Power Nap - Users & Groups o Admin ! View/Change user name, Apple ID, login items (apps that open automatically upon login) ! Change password ! Set Parental Controls for account o Other users ! Use + or to add or remove users ! Allow or restrict access to other users o Login Options ! Set automatic login to set user ! Customize login items
- )!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242

www.citymac.com

- Accessibility (options that alter audio, visual, and physical interactions to make certain features easier for some users) o Display ! Customize color scale ! Enhance contrast ! Enlarge cursor o Zoom ! Enable shortcuts or trackpad modifiers to zoom screen toward cursor ! Choose to zoom fullscreen or only a boxed in area when zoom is used o VoiceOver (command! + F5) ! Will read descriptions of items on the screen and control computer through the keyboard o Audio ! Flash screen at alert and mono audio options o Captions (when available) o Interacting changes physical interaction with computer. Not recommended unless necessary

Finder
- Favorites o List of preset and customized folder locations o Use to add frequently used locations o Click and drag folders into this area to add or remove from favorites - Devices o Shows devices that are available in your network o Exter - Shared o Shows devices that can be connected to for sharing ! Sharing is limited to each devices settings (found in the devices System Preferences) !
- *!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242 www.citymac.com

Organize Finder - View as o Icons ! View file icons in rows and columns by their current arrangement and placement o List ! View files in rows with information in adjacent columns ! Click on column to arrange by property ! two-finger-click on column menu bar to add or remove property columns o Columns ! View files with each column showing folder flow to see previous folders and files inside current folder o Cover Flow ! View files in list format while viewing a preview of selected file
***view preview of files by pressing the space bar when a file is selected

- Go o List of common folders and their shortcuts in Finder o Recent folders (in case you lost your spot!) - Tabs o (command! + click -or- command! + T) o Add a tab within the window to alternate between folders - New Window o (File > New Window -or- command! + N) o Add new Finder window to organize workflow - New Folder o (File > New Folder -or- command! + shift + N) o Add new folder into current Finder window location
- +!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242

www.citymac.com

o Also available in the control" + click/two-finger-click sub window in Icon viewing mode Clean Up/Clean Up By o (View > Clean Up/Clean Up By) o Neatly arranges icons back in place o Also available in the control" + click/two-finger-click sub window in Icon viewing mode Arrange By o (View > Arrange By) o Arrange files based on selected property value o Also available in the control" + click/two-finger-click sub window in Icon viewing mode Downloads folder o Saves files from internet downloads Tags o Organize files with colored tags to view all files in the tagged group o Customize the tag name to color in two-finger-click menu by selecting Rename o Add tags to a file in the two-finger-click menu

Dock
- Applications o Click and drag to rearrange o Click and drag application to dock to add o Click and drag application off dock to remove (trash symbol appears) o Quit application from dock from two-finger-click menu - Change preferences in Apple Menu ! - Trash o two-finger-click to open or Empty Trash o Trash takes up space on your hard drive so be sure to empty every now and then
- ",!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242

www.citymac.com

o Click to open and view files to make sure all files are okay to delete permanently o Recover files not intended to be deleted from twofinger-click menu and select Put Back Keyboard - Function Keys o Brightness (F1 & F2) o Mission Control (F3) o Launchpad (F4) o Keyboard brightness (F5 & F6) ! Only available when in dark/dim light o Media Playback ! Back (F7) ! Play/Pause (F8) ! Forward (F9) ! Mute (F10) ! Volume Down (F11) o Volume Up (F12) o Power ! Press Turns off display ! Hold Restart Sleep Shut Down - Modifier Keys o Shift () ! basic keyboard modifier for letters and numbers o caps lock (#) ! lights up to indicate on o tab ! go to next line in online forms ! cycle through to next item in Finder ! (shift + tab) to go back to a previous line or item
- ""!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242 www.citymac.com

o fn (Function) o control (") ! view options (control" + click) same as right-click (PC) same as clicking with two fingers on a trackpad o alt/option ($) o command (!) ! similar function to Control key on Windows computers

- "$!# 755 Biltmore Ave., Asheville, NC 28803 828.251.4242

www.citymac.com