IN THE BAR & DEALING WITH COMPLAINTS (Template)

BARTENDER: Greets, including part of the day (morning, afternoon, evening), (sir/s, madam/s). e.g. Good evening, madam. Good evening, i!. Greets, including part of the day (morning, afternoon, evening). e.g. Good evening. Offers a drink. e.g. W"a# $o%&d 'o% &i(e #o d!in() Asks for an explanation about a cocktail, coffee, or any kind of drink. e.g. E*+% e me, $"a# doe Mojito +on#ain) Gives the re uired information. e.g. I# +on#ain !%m, oda $a#e!, &ime ,%i+e, %ga! and a min# -!ig.

CLIENT:

BARTENDER:

CLIENT:

BARTENDER:

(!he client can ask some other uestions).

CLIENT:

Orders a drink. e.g. O(, o I $i&& "ave a Mojito and m' .!iend $i&& "ave an I!i " +o..ee. Gives the drink. e.g. He!e 'o% a!e. /o%! Mojito and 'o%! I!i " +o..ee. Appreciates the bartender. e.g. T"an( 'o% ve!' m%+". Ans"ers the client. e.g. No# a# a&&, i!.

BARTENDER:

CLIENT:

BARTENDER:

COMPLAINTS
CLIENT: !here is something "rong.

e.g. E*+% e me. T"i I!i " +o..ee i !ea&&' 0i##e!. Co%&d 'o% -%# ome mo!e %ga! in i#, -&ea e) BARTENDER: Apologises and gives a solution. e.g. I1m !ea&&' o!!', i!. I1&& 0!ing 'o% immedia#e&'.

ome

%ga!

CLIENT:

!here is something "rong again. e.g. E*+% e me, on+e again 0%# m' Mojito i no# #!ong eno%g", I #"in(. Apologises and gives a solution. e.g. I do a-o&ogi e, i!. I1&& +"ange i# #!aig"#a$a'. 2 He!e 'o% a!e, i!. I do "o-e 'o% &i(e #"i one. I# i on #"e "o% e. Appreciates the bartender. e.g. T"an( 'o% ve!' m%+" indeed. Asks for the bill. e.g. Co%&d $e "ave #"e 0i&&, -&ea e) Gives the bill. e.g. O. +o%! e, i!. He!e i# i . #ays goodbye. e.g. T"an( 'o% ve!' m%+" .o! +oming. Good0'e3 #ays goodbye. e.g. Good0'e.

BARTENDER:

CLIENT:

CLIENT:

BARTENDER:

BARTENDER:

CLIENT: