Global Travel Professional (GTP) Suggested Resource List Not Required Study

360 View of Travel Data. ProMedia.travel January 2009. GBTA Hub Resource. Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance A step-by-step guide to building a travel risk management program. Advito 2009. http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaabsypt. Domain 3: Travel Program Administration Air Travel Services Request for Proposal. National Business Travel Association. January 2009. GBTA Hub Resource. Domain 2: Buyer/Supplier Relations Best Practices in Travel Business Intelligence. Rose, Norman L. PhoCusWright Inc. May 2008. http://www.getthere.com/files/PhoCusWright_Best_Practices_Travel_Biz_Intel.pdf. Domain 1: Strategic Business Planning Domain 2: Buyer/Supplier Relations Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance Bridging the Gap: Mitigating Meetings Risk. StarCite 2010. http://www2.starcite.com/starcite/resource/findresources. Domain 1: Strategic Business Planning Building A Best-In-Class T&E Policy. American Express Business Travel 2007. http://corp.americanexpress.com/gcs/travel/us/docs/WP_CreatingATEPolicy-us.pdf. Domain 1: Strategic Business Planning Building a Strategic Meetings Management Program Second Edition. National Business Travel Association July 2008. GBTA Hub Resource. Domain 1: Strategic Business Planning Business Travel Buyers Handbook 2011 July 2011. http://www.businesstravelnews.com/uploadedFiles/Research/2011_BTN_handbook.pdf. Domain 1: Strategic Business Planning Domain 2: Buyer/Supplier Relations Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance Business Traveler Services: Finding the Right Fit. Carlson Wagonlit Travel 2011. http://www.carlsonwagonlit.com/export/sites/cwt/en/global/news_and_media/news_releases/news/20110630-webinarcwt-research-business-traveler-services.pdf. Domain 3: Travel Program Administration Can We Afford Not to Invest in Business Travel? IHS Global Insight 2009. http://www.gbta.org/Lists/Resource%20Library/Business%20Travel%20Report%209.15.09.pdf. Domain 4: Data/Analytics/Finance Corporate Travel Management. Poynter, James M. Metropolitan State College of Denver 2008. http://www.travelcampus.com/ebooks/c73jp/begin_ctm.html. User name: gwoliner Password: gbta Domain 2: Buyer/Supplier Relations Corporate Travel Negotiation Practices. The Wire Airplus International March 2011. http://www.airpluscommunity.com/wp-content/uploads/2011/03/AirPlus_TheWire_March-2011.pdf. Domain 2: Buyer/Supplier Relations Domain 4: Data/Analytics/Finance

Driving operational innovation using Lean Six Sigma. Blitz, Amy, Byrne, George, and Lubowe, Dave. IBM Global Business Services 2007. http://www-935.ibm.com/services/us/gbs/bus/pdf/g510-6584-00-sixsigma-qr.pdf. Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance Four Key Practices to Accurate Benchmarking. Swartz, Donald. Corporate Travel Buyer Resources 2007. http://www.ctbrtravel.com/publications/whitepaper_102207.pdf. Domain 4: Data/Analytics/Finance From numbers to action: Improving travel management through strategic KPIs an d meaningful savings measurements. Advito 2010. http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaacxxtl. Domain 1: Strategic Business Planning Domain 2: Buyer/Supplier Relations Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance Garnering Executive Support. Building your Business Plan for Strategic Meetings Management. StarCite, Inc. 2010. http://www2.starcite.com/starcite/resource/findresources. Domain 1: Strategic Business Planning Globalization of Travel Management Programs. Steinbrink, Susan. PhoCusWright December 2009. http://www.radiustravel.com/corporate/Portals/0/pdfs/whitepapers/Globalization_of_Travel_Management_Programs_Wh itepaper.pdf. Domain 2: Buyer/Supplier Relations Domain 3: Travel Program Administration Integrating Corporate Travel, Procurement and Meetings Management. Starcite, Inc. 2010. GBTA Hub Resource. Domain 1: Strategic Business Planning Domain 3: Travel Program Administration Managing the T&E Lifecycle: Integrating Process, Driving Performance. Browning III, William. Aberdeen Group September 2008. http://assets.concur.com/whitepaper/benchmarking-expense-management.pdf. Domain 1: Strategic Business Planning Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance MasterCard Corporate Purchasing Card Best Practices Guide. MasterCard International Incorporated 2004. http://www.mastercard.com/us/business/en/pdf/purchasing_card_best_practices.pdf. Domain 2: Buyer/Supplier Relations Meetings & Events: Where Savings Meet Success. Carlson Wagonlit Travel 2011. http://www.carlsonwagonlit.de/export/sites/cwt/de/countries/de/downloads/whitepaper_me_en.pdf. Domain 1: Strategic Business Planning Meetings and Global Duty of Care: What you need to know now. StarCite, Inc. 2010. GBTA Hub Resource. Domain 1: Strategic Business Planning Responsible Travel Management Integrating Corporate Program with Corporate Social Responsibility Initiatives. http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaaaltfp. Domain 1: Strategic Business Planning Domain 3: Travel Program Administration

Root Cause Analysis Simplified Tools and Techniques. Bjorn, Andersen and Fagerhaug, Tom 2006. http://books.google.com.co/books?id=N7bCQty-yH0C&pg=PT29&source=gbs_toc_r&cad=4#v=onepage&q&f=false. Domain 4: Data/Analytics/Finance Six Sigma Quality: Concepts and Cases. Volume 1. Sahay, Ph.D, Amar. 2010. Chapter 1: Overview of Six Sigma, Design for Six Sigma & Lean Six Sigma: Sample http://realleansixsigmaquality.com/cms/index.php?option=com_content&view=article&id=59&Itemid=16. Domain 4: Data/Analytics/Finance STR Global http://str.com/documents/Definitions.pdf. Domain 2: Buyer/Supplier Relations SWOT Analysis. Danca, Anthony C. http://www.stfrancis.edu/content/ba/ghkickul/stuwebs/btopics/works/swot.htm. Domain 1: Strategic Business Planning The American Express Meetings & Events Best Practice Study. Kearney, A.T. American Express Corporate Services 2005. http://corp.americanexpress.com/gcs/cards/us/docs/ms/ATKMeetingsStudy.pdf. Domain 1: Strategic Business Planning Domain 3: Travel Program Administration The Next Generation of Business Travel. Steinbrink, Susan. PhoCusWright Inc. March 2011. http://assets.concur.com/whitepaper/next-generation-business-travel.pdf. Domain 2: Buyer/Supplier Relations Domain 3: Travel Program Administration The State of Travel and Entertainment Expense Management. Dwyer, Christopher J. February 2010. http://assets.concur.com/whitepaper/state-travel-expense-management.pdf. Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance Travel & Entertainment Expense Management Reducing Processing Costs & Improve Policy Compliance. Patel, Vishal. Aberdeen Group 2006. GBTA Hub Resource. Domain 4: Data/Analytics/Finance Travel and Procurement: The Convergence. Dwyer, Christopher J. Aberdeen Group. October 2007. http://assets.concur.com/whitepaper/travel-procurement.pdf. Domain 1: Strategic Business Planning Travel Risk Management Maturity Model. iJet August 2011. http://www.ijet.com/uploads/userfiles/file/White_Paper_TRM(1).pdf Domain 3: Travel Program Administration U.S. Corporate Travel Distribution Fourth Edition. Steinbrink, Susan. PhoCusWright Inc. 2009. https://gbta.egnyte.com/h-s/20120608/442e6c6aed99482a. Domain 2: Buyer/Supplier Relations Domain 3: Travel Program Administration Visibility Better Insight Leads to Better Cost Control. Benchmarking Report. Runzheimer International October 2009. http://www.runzheimer.com/getattachment/02aa3733-f148-476b-ab05d48979274840/BetterInsightLeadsToBetterCostControl.aspx. Domain 3: Travel Program Administration Domain 4: Data/Analytics/Finance