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Score of NA Question: Which among the following is not performance management dimension? Response:
Not the right choice: Performance also has a focus dimension. The focus of performance can be on on quality or on cost or financial dimensions Attitude Cost
Score of NA Question: Expand VBM. Response:
Value Based Membership Volume Based Management Value Based Management Value Based Maintenance Feedback: Not the right choice: This is not the standard expansion.
Score of NA Question:
The cumulative performance of an employee and his superior together is called _______. Response:
Not the right choice: VBM is a structured approach to measure the performance of a firm's unit ma net benefit they provide to shareholders Input dimension
Score of NA Question: The ______________ dimension is the most acceptable, visible and measurable dimension of performance. Response:
Not the right choice: Cost is another dimension of performance. Costs may be financial, or with res
Score of NA Question: What improvement cannot be achieved unless there are effective processes of continuous development? Response:
Skill Appraisal
Knowledge Feedback:
Not the right choice: Performance improvement cannot be achieved unless there are effective proce not knowledge. Performance
Score of NA Question: When ________ are linked to rewards and when fewer people are rewarded than those expecting them, those who are not rewarded get de-motivated. Response:
Right Choice: When appraisals are linked to rewards and when fewer people are rewarded than tho not rewarded get de-motivated. Result
Score of NA Question: Which among the following is not achieved by performance management? Response:
Provide a basis for valuing people Improve the quality of management Identify and meet individual development needs Do not identify poor performers Feedback:
UNIT-2
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Score of NA Question: The _________ are lost when more importance is given to the format than the process. Response:
Not the right choice: Quality jobs are not lost when importance is given to format than the process Main objectives of development Review mechanisms
Score of NA Question: The ____________ recognised the potential of open appraisal systems and started promoting it through a series of seminars. Response:
National Productivity Board of China National Productivity Board of Singapore National Productivity Board of Japan National Productivity Board of Singapore Feedback:
Right choice: The National Productivity Board of Singapore recognised the potential of open appra it through a series of seminars.
Right choice: Because predictable aspect is emphasised more by the performance management syst
Score of NA (skipped) Question: Which among the following is not considered by the performance management system at Modi Xerox? Response:
Business quantity Customer satisfaction Employee satisfaction Business results and quality
Score of NA (skipped) Question: Organisations that have _________ require the employee who is being evaluated to state their accomplishments. Response:
Question Results
Score of NA (skipped) Question: State whether the following statements are true or false. 1. It is important to focus on the performance equation, but over-emphasis is given to scientific, predictable and tangible part. 2. System approach consists of these elements - identify key performance areas, set targets, review performance, assign performance ratings, reward performance Response:
Position, identification of training needs Strengths and weaknesses, growing in the company Strengths and weaknesses, identification of training needs Position, growing in the company
Score of NA (skipped)
Question: In the system used in Allahabad Bank, in which areas are the officers assessed? 1. Job knowledge 2. Potential ability and development 3. Position of officers 4. Amount of work done Response:
1, 2 2, 3 3, 4 1, 4
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Score of NA (skipped) Question: State whether the following statements are true or false. 1. The hard systems, processes and data of a performance management system and the soft aspects such as culture, leadership and learning are inseparable. 2. The appraisal is to be initiated by the employee with a self-appraisal. 3. Performance management approach is used for promotion purposes in Japan. 4. There is a high degree of awareness of the need to introduce professional management in government systems in America. Response:
1F, 2T, 3T, 4F 1T, 2F, 3F, 4T 1F, 2F, 3T, 4F 1T, 2T, 3F, 4F
Score of NA (skipped) Question: Assume that you are HR Manager of a company. Your company has decided to come with a new performance management system. You have been appointed to handle this. You are asked to analyse the employees performance on a timely basis and convey the same if performance is not up to the mark. Which of the following components of performance management system involves this step? Response:
Ongoing performance communication Performance planning Performance rewards Performance diagnosis and coaching
Score of NA (skipped) Question: Match the following sets: Response:
Use
Bank of Baroda
Pacific Rim
Japan
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Score of NA (skipped) Question: In _______________ there is a considerable incremental performance need and the team members try hard to improve their performance impact. Response:
Question Results
Score of NA (skipped) Question: The elements which are critical at higher organisational levels and make a lot of difference are ________ and ________. Response:
Strategic planning, leadership Leadership, employee demotivation Leadership, strategic thinking Strategic thinking, employee demotivation
Score of NA (skipped) Question: State whether the following statements are true or false. 1. Differentiated pay packets, need for competent managers are the sources of pressure. 2. Willingness of some organisations to pay any amount for competent individuals, enhanced salary structure. Response:
Team performance factors, In-action plans for improved performance Knowledge performance factors, Action plans for improved performance Team performance factors, Action plans for improved performance Appraisal factors, Action plans for improved performance
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Score of NA (skipped) Question: Match the following sets: Response:
User answer
Motivation by management
Extrinsic motivation
Pseudo teams
User answer
Assume that you are the HR manager of a company MPD. You are asked to develop a team stages model. You develop the model with reference to Bruce Tuckmans model. The model includes four stages. In which of the following stages of team stage model involves people seeing themselves as a part of the team? Response:
1F, 2T, 3T, 4F 1T, 2F, 3F, 4T 1F, 2F, 3T, 4F 1T, 2T, 3F, 4F
Unit4
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Score of NA (skipped) Question:
A _________ is prepared and agreed during the performance planning process. Response:
The ________ are quantifiable results to be attained, which can be measured in terms of income, sales output, level of service, reject rates and cost reduction. Response:
Names of board members Objectives agreed for each key result area Values or competency headings Assessment of performance against each key result area
Score of NA (skipped) Question:
Which among the following is not the objective of performance review? Response:
Question Results
Score of NA (skipped) Question: Role profiles include an organisations competency framework that defines the knowledge and skills required to achieve the _______________ and any __________. Response:
Role objectives, Personality requirements Performance objectives, particular behavioural requirements Role objectives, particular behavioural requirements Role objectives, particular technological requirements
Score of NA (skipped) Question: What do the role profiles define? Response:
Overall purpose of the managers, its reporting relationships and key result areas. Overall purpose of the organisation, its reporting relationships and key result areas. Overall purpose of the role, its reporting relationships and key result areas. Overall purpose of the team, its reporting relationships and key result areas.
Score of NA (skipped)
Question: Which among the following are the agenda for performance planning meeting? 1. Agreeing upon the individuals key job responsibilities. 2. Developing a common understanding of the goals and objectives that need to be achieved. 3. Not creating an appropriate individual development plan. 4. Not identifying the most important competencies that the individual must display in doing the job. Response:
1, 4 3, 4 2, 3 1, 2
Score of NA (skipped) Question: Which among the following are the characteristics of a good objective? 1. Consistent with values of the organisation and departmental and organisational objectives 2. Achievable within the capabilities of the individual 3. Imprecise, that is unclear and not well defined 4. Impossible to achieve within a time scale Response:
3, 4 2, 4 1, 3 1, 2
Question Results
Score of NA (skipped) Question: Match the following sets: Response:
Match
Correct Answer
Us
Us
Assume that you are the HR manager of a company ICQ. You are asked to discuss the goals with your sub-ordinate. You both talk about what the individual will do in addition to meet the job description demands of the position. You come with the results of goal setting. Which of the following is not a result of goal setting? Response:
Decreased productivity Mobilisation of individual and organisational energy Concentration on high priority activities Increased probability of success
Score of NA (skipped) Question: State which of the following statement is True or False. 1. Performance planning is concerned with improving employee performance by helping them to learn and providing them with the support they need to do well, now and in the future. 2. A great deal of performance data is generated during the performance management process. 3. In conventional performance appraisal systems, performance assessment is based on objectives. 4. The need for coaching may arise from formal or informal performance reviews, but opportunities for coaching will emerge during the normal day-to-day activities. Response:
1F , 2T , 3T , 4F
1T , 2F , 3F , 4T 1F , 2F , 3T , 4F 1T , 2T , 3T , 4T
Unit5
Question Results
Score of NA (skipped) Question: The _______ are defined as role profiles in the form of the key result areas of the role, setting out details of what the role holder is expected to accomplish. ~Role requirements Response:
Objectives and standards of performance Role requirements Knowledge and skills Performance measures
Score of NA (skipped) Question: The _______ is an agreement between the manager and employees on what has to be done to achieve objectives, increase standards and improve performance. Response:
The _________ are useful sources of data that specify areas where the employee needs to concentrate attention over the course of the year. Response:
Common benefits Partial potential benefits Unique potential benefits Potential benefits
Score of NA (skipped) Question: Managers discuss and come to agreement with the employee on the most important competencies, key position responsibilities, and goals ______. Response:
Before performance planning meeting After appraisal meeting During performance planning meeting During appraisal meeting
Score of NA (skipped) Question: The framework for performance management is provided by the ___________, which is the outcome of performance planning. Response:
Performance and development plan Work plan Performance and strategic plan Knowledge and development plan
Score of NA (skipped) Question: The initial meetings during the launch of performance management concentrate on the agreement of __________. Response:
Question Results
Score of NA (skipped) Question: Performance management planning is the process of _______ and setting forth the ___________ for managing the performance of employees in order to achieve organisational success. Response:
1F , 2F 1T , 2F 1T , 2T 1F , 2T
Score of NA (skipped) Question: State whether the following statements are true or false. 1. By the end of the performance planning phase employees should know the important job responsibilities that they need to complete. 2. By the end of the performance planning phase employees should not know how well or to what level the employees need to perform their job activities. Response:
1T , 2T 1F , 2T 1T , 2F 1F , 2F
Score of NA (skipped) Question: Which among the following are the uses of performance and development plan? 1. To build up a plan for personal growth and job improvement, to gain a new skill, ability or understanding needed by the department 2. To reinforce performance or improve a skill that does not meet position requirements, to prepare the employee for any future
plans they have for themselves 3. Not to build up a plan for personal growth and job improvement, to gain a new skill, ability or understanding needed by the department 4. To reinforce performance or improve a skill that does not meet position requirements, not to prepare the employee for any future plans they have for themselves Response:
Question Results
Score of NA (skipped) Question: Match the following sets: Response:
Correct Answer
Organisations competency framework that defines the knowledge and skills required to achieve the role objectives and any particular behavioural requirements Description of measures jointly agreed upon by the manager and the employees to assess the extent to which objectives and standards of performance have been achieved
Performance agreement
Score of NA (skipped) Question:
Assume that you are the HR manager of a company ABO. You are asked to establish a performance and development plan. You develop the plan keeping in mind the employees. This performance and development plan should benefit the employees. How would your performance and development plan help employees? 1. Analyse the areas of performance that needs improvement.
2. Identify training requirements to improve performance. 3. Discuss with the manager and agree upon development and training actions. 4. Encouraging discussions about specific tasks or projects. Response:
1, 2, 3 1, 2, 4 2, 3, 4 1, 3, 4
Score of NA (skipped) Question: State which of the following statement is True or False 1. The statement declares that performance will be up to standard if a desirable, specified and observable result happens. 2. The basis upon which performance will be measured and the evidence that will be used to establish levels of competence is agreed upon during the performance planning process. 3. In some cases, where it is not possible to set time-based targets, specific long-term quantifiable objectives based performance standards are used. 4. The manager needs to describe what level of performance will be considered to be fully successful. Response:
1F , 2T , 3T , 4F 1T , 2F , 3F , 4T 1F , 2F , 3T , 4F 1T , 2T , 3T , 4T
Unit 6
Question Results
Score of NA (skipped) Question: According to ______________, the objectives of performance appraisal may vary from culture to culture, organisation to organisation and in the same organisation from time to time. Response:
Tichy
Improving job performance Developing the worth of employees. Improving non-organisational effectiveness Building better relationship with employees
Score of NA (skipped) Question: In which of the following phases, the way in which employees do their jobs is changed? Response:
Personnel management based Development of individuals Improve current performance Post appraisal actions
Score of NA (skipped) Question: It is important to the organisation and the employee to provide consistent ____________. Response:
Question Results
Score of NA (skipped) Question: According to researchers which among the following are the critical HRM functions of performance appraisal in organisations? 1. Measure employees performance. 2. Provides satisfactory feed-back to subordinates to know where they stand. 3. Intends to serve as a basis for improving or changing behaviour towards more effective working habits. 4. Identify capable employees for promotion. Response:
1, 2 3, 4 2, 3 1, 4
Score of NA (skipped) Question: On which among the following the Improving Current Performance Phase emphasised? 1. Examine organisational and departmental plans and budgets to determine specific activities and targets for individual employees. 2. Agreeing performance standards and the ways to monitor and assess. 3. Do not offer scope for objective comparisons between employees. 4. Circumstances can change many times in a year, so making more frequent reviews and adjustments are necessary. Response:
2, 3 1, 4 1, 2
3, 4
Score of NA (skipped) Question: State whether the following statements are true or false. 1. Discovering individual potential is an objective of performance appraisal. 2. Facilitating succession planning is an objective of performance appraisal. Response:
1T , 2T 1T , 2F 1F , 2T 1F , 2F
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Score of NA (skipped) Question: Match the following sets. Response:
Match
Correct Answer
Williams et Performance appraisal purposes relate to organisational needs, such as salary review, al transfers and promotions Cherrington Underpinning behaviour through pay increases and other rewards Generates information which is used for administrative decisions, like salary increase, promotion, transfer and some times demotion or termination Surveyed the appraisal practice of 25 banks and financial establishments
Assume that you are the HR manager of a company QMC. You are asked to design the steps of performance appraisal process. The design includes seven steps. In which of the following steps of performance appraisal process involves finding out the actual performance of the employee against standards of performance for finding out deviations? Response:
Employee performance Performance review and discussions Post appraisal actions Standards of performance
Score of NA (skipped) Question: State which of the following statement is True or False 1. Performance appraisal is the systematic description of the employee job related strengths and weaknesses. 2. Performance appraisal is concerned with both quantitative as well as qualitative factors with respect to the job. 3. Performance appraisal do not help to identify the accountability for standards and results. 4. Performance appraisal is not stopped when a persons salary is no longer tied to appraisals. Response:
Unit 7
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Score of NA (skipped) Question: The purpose of __________ is to identify and assess the potential of the employees. Response:
Response:
Paired comparison Forced distribution Field review checklist Graphic ratings scale
Score of NA (skipped) Question: The _________ method includes an evaluated report created by the appraiser, which basically includes appraising an employee's performance based on facts and evidences. Response:
The _________ method involves setting particular calculable goals with each employee and then respectively discussing their progress towards these goals. Response:
Behaviourally anchored rating scales Human resource accounting Management by objectives Assessment centre techniques
Score of NA (skipped) Question: Under ________ method, the individual with the best performance is taken as an ideal employee. Response:
Potential appraisal 360 degree method Appraisal by rater concerns Field review checklist
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Score of NA (skipped) Question: State whether the following statements are true or false. 1. The qualitative and quantitative aspects of job performance are measured by performance appraisal methods. 2. The main objectives of an appraisal are to evaluate previous performance, to identify the training needs, to set and prepare on future objectives and goals, and to ease the accomplishment of these goals. Response:
1F, 2F
Score of NA (skipped) Question: Which among the following are the common job simulations used in an assessment centre? 1. Fact-finding exercises 2. Analysis of problems and decision-making Oral presentations. 3. No group discussions 4. Interviews with top management Response:
2, 4 1, 3 1, 2 3, 4
Score of NA (skipped) Question: Which among the following are the objectives of potential appraisals? 1. Update training and recruitment activities 2. Advise employees about the work to be done to enhance their career opportunities 3. Disable the organisation to draft a management succession programme 4. Inform employees of their past prospects Response:
1, 4 2, 3 1, 2 3, 4
Score of NA (skipped) Question: State whether the following statements are true or false. 1. The indefinite, unstructured nature of the essay appraisal makes it highly susceptible to evaluator bias. 2. Straight ranking demands an evaluator to order a group of employees from best to worst overall, or from best effective to worst effective in terms of a certain condition.
Response:
Question Results
Score of NA (skipped) Question: Match the following sets: Response:
User ans
Forced distribution
360 degree
Potential appraisal
Score of NA (skipped) Question:
Assume that you are the HR manager of a company CMQ. You are asked to design performance appraisal using a traditional method. Which of the following traditional methods of performance appraisal, describes how the employee behaved during the critical incidents with respect to performance over a period of time? Response:
1F, 2T, 3T, 4F 1T, 2F, 3F, 4T 1F, 2F, 3T, 4F 1T, 2T, 3F, 4F
Unit 8
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Score of NA Question: The _________ are particularly valuable in situations where the supervisor is not available at the work site and hence cannot observe the work behaviours and task outcomes. Response:
Not the right choice: The feedback from subordinates is particularly effective in evaluating the skil
Customers rating
Score of NA Question: The _________ are the sources of data, who answer certain questions about the behavioural attitude of individuals . Response:
Not the right choice: Engineers are not the sources of data, who answer certain questions about th . Stakeholders Sales representatives
Score of NA Question: The __________ form of evaluation includes both, the ratings on individuals by supervisor on elements in an employees performance plan and the evaluation of programs and teams by senior managers. Response:
Not the right choice: Customer feedback serves as the proof for almost all other performance facto Supervisors rating
Score of NA Question: Expand SAM. Response:
Strategic Account Manager Standard Analysis Method Subordinates Appraising Managers Serial Access Memory Feedback: Not the right choice: This is not the standard expansion.
Score of NA Question: The best way is to use 360 degree feedback for __________. Response:
Not the right choice: Promotion is nothing but elevating the position of an employee in the hierarch
Score of NA Question: The ______ feedback is firmly planted in behaviours needed to exceed customer expectations. Response:
Not the right choice: In bottom-up approach decision-making is centralised at lower levels of the fi
Score of NA Question: The _______ gives a chance to the employee to compare his/her abilities, limitations, success with others and judge ones own performance. Response:
Not the right choice: Peer ratings are considered when the individuals capability is known or the r computed.
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Score of NA Question: State whether the following statements are true or false. 1. A 360 degree performance appraisal is usually integrated into the yearly compensation and grading reviews, which normally leads to business planning for the next financial year. 2. 360 degree feedback do not assist in assessment and analysis of organisational training needs. Response:
1T , 2F 1T , 2T 1F , 2T Feedback:
Not the right choice: Statement 1 is true as 360 degree performance appraisal is usually integrated grading reviews, which normally leads to business planning for the next financial year. Statement 2 can assist in assessment and analysis of organisational training needs.
1F , 2F
Score of NA Question: State whether the following statements are true or false. 1. Individual qualities such as leadership skills, team relations, interactive skills, sales acumen, services, compromising and guiding ability can be easily calculated or measured. 2. If implemented with care and proper training, a 360 degree feedback can prove to be a highly beneficial addition to your performance management system Response:
Not the right choice: Statement 1 is false as individual qualities such as leadership skills, team rela acumen, services, compromising and guiding ability cannot be easily calculated or measured. State implemented with care and proper training, a 360 degree feedback can prove to be a highly benefic management system.
Score of NA Question: Which among the following are the characteristics of 360 degree feedback? 1. Bottom-up approach. 2. Rank-and-file workers functioning in teams. 3. Feedback provided in an anonymous way. 4. Rely exclusively on the manager to provide feedback. Response:
Not the right choice: Statement 1 and statement 4 are not the characteristics of 360-degree feedbac
Score of NA Question: Which among the following are the characteristics of customers ratings? 1. Better at evaluating outputs. 2. Designing and validating customer surveys and time-consuming process. 3. Need for discrimination is essential. 4. Takes the opinions of multiple subordinates into consideration. Response:
Not the right choice: Statements 3 and Statement 4 are not the characteristics of subordinates ratin
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Score of NA Question: Match the following. Response:
Correct Answer Employee should keep note of the tasks accomplished. Traditional source of employee feedback
User answer
Correct Answer
User answer
Neglecting this feedback can result in not serving Excellent indicators of future perform the purpose of the business.
Assume that you are the HR manager of a company ABBA. You are asked to establish an appraisal methodology with respect to 360 degree feedback. In which of the following appraisal methods of 360 degree feedback involves the subordinates evaluation of an individual on parameters like communication and convincing abilities, superior ability to assign the work, and team leading qualities? Response:
Not the right choice: Superiors appraisal outlines the traditional thought of performance appraisal actual presentation is rated by the superior Self appraisal
Score of NA Question: State whether the following statements are True or False. 1. Many organisations employ 360-degree feedback without defining the objective and the perspective of the programs clearly. 2. Some employees and managers are fine with the anonymous feedback, some find it difficult to overcome the criticism made through feedback by an unnamed entity. 3. The data collection is not organised, that is, not prepared in a systematic way through aptitude tests or interviews. 4. Performance evaluations through 360 degree appraisal are not necessary for developing goals and business strategies. Response:
1F , 2T , 3T , 4F 1T , 2F , 3F , 4T 1F , 2F , 3T , 4F Feedback:
Not the right choice: Statements 1 is true as many organisations employ 360-degree feedback witho
perspective of the programs clearly. Statement 2 is true as some employees and managers are fine find it difficult to overcome the criticism made through feedback by an unnamed entity. Statement 3 organised, that is, prepared in a systematic way through aptitude tests or interviews. Statement 4 is through 360 degree appraisal are necessary for developing goals and business strategies . 1T , 2T , 3F , 4F
Unit-9
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Score of NA (skipped) Question: In which of the following statistical approaches the deduced grade is observed as the combination of the individuals true capability, a grader effect, and arbitrary error? Response:
Common least squares failure Biased least squares failure Declaration of misplaced data Absolute standard
Score of NA (skipped) Question: In _________ evaluators adapt a reverse theory while inspecting their appraisee and thus lean to rate them too harshly. Response:
In _________ the parody that an an evaluator develops about a whole group can vary when compared with a single member of the group. Response:
Score of NA (skipped) Question: The ______ appraisal process measures an individuals performance keeping in concern only the behavioural parameters mentioned on the rating scale . Response:
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Score of NA (skipped) Question: State whether the following statements are true or false. 1. In BARS method, members of work groups can estimate each other. 2. If managers identify how to communicate their evaluation of individual performance throughout the working period, they would be proficient to grant subordinates accurate grades. Response:
1F, 2 F
1T , 2F 1F , 2T 1T , 2T 1F , 2F
Score of NA (skipped) Question: Which among the following are the characteristics of absolute standard evaluation system? 1. Employees are not compared with each other. 2. Individuals performance is measured and then graded according to the percentages. 3. Employees way of communication, behaviour and consistency is taken into account. 4. Combined work performance of paired employees is matched with other employees involved with the similar tasks. Response:
1, 2 3, 4 1, 3 2, 4
Score of NA (skipped) Question:
Which among the following are the disadvantages of BARS? 1. Involves inspectional ability of unstable behaviour 2. Grades are not subjected to different analysis of graders 3. Recognition of crucial behaviours consumes a lot of time and effort 4. It approaches EEOC instructions for reasonable service practices Response:
1, 2 2, 4 1, 3 3, 4
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Score of NA (skipped) Question: Assume that you are the HR manager of a company MCQ. You are asked to establish a grading system in your organisation. Which of the following grading systems involves an evaluator not having sufficient data to deduce an objective grading, he/ she may manage by allotting grades that are thoroughly higher or lower? Response:
1F , 2T , 3T , 4F 1T , 2F , 3F , 4T 1F , 2F , 3T , 4F 1T , 2T , 3F , 4F
Score of NA (skipped) Question: Match the following. Response:
Use
Lag relationship
Assimilation effects
Unit-10
Question Results
Score of NA (skipped) Question: In Said/HeardMeant/Felt Matrix, the issue with many performance review sessions is that the communications end at ________. Response:
Quadrant B Quadrant A
Quadrant D Quadrant C
Score of NA (skipped) Question: The feedback a person received from a _________ system will surely provide an opportunity for the individual to take an honest look at themselves. Response:
Feedback
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Score of NA (skipped) Question: State whether the following statements are true or false. 1. Performance Appraisal Feedback Models help us to achieve what is known as a meaningful performance feedback. 2. Feedback serves as a cornerstone to help managers to improve their performance in any organisation. Response:
1, 2 3, 4 2, 3
1, 4
Score of NA (skipped) Question: Which among the following relates to Team-feedback? 1. Employees team members provide feedback. 2. Give the individual personal feedback from a variety of perspectives. 3. Helps everyone to work more efficiently. 4. Provide the individual a more complete understanding of how others perceive them. Response:
1, 2 3, 4 1, 3 2, 4
Score of NA (skipped) Question: State whether the following statements are true or false 1. The purpose of creating a personal performance feedback mission is to develop a formal statement that identifies what you plan to achieve by your performance feedback planner. 2. The most important aspect of Performance Appraisal Feedback Planner is that it meets the goals and expectations of an organisation and those participating in the process. Response:
1F , 2T 1T , 2F 1T , 2T 1F , 2F
Unit-11
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Score of NA (skipped)
Question: The ____________ theory lays great emphasis on the need of feedback of information on performance, if employees are to be motivated to perform well. Response:
Question: In a paper published by _____________ argued that goals pursued by employees can play an important role in motivating superior performance. Response:
Score of NA (skipped) Question: The ____________ mark the accomplishment of significant stages of program performance. Response:
Unit-12
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Score of NA (skipped) Question: State whether the following statements are true or false. 1. It is a misconception to think that by having an appropriate rating system, the objective can he achieved. 2. The emphasis on numbers is not a problem in performance management systems. Response:
1T , 2F 1F , 2F 1F , 2T 1F , 2T
Score of NA (skipped) Question: State whether the following statements are true or false. 1. Many surveys of Fortune 500 or 1000 companies signify a high degree of appreciation with the performance management and appraisal systems. 2. Human resource people almost constantly claim that their performance management systems are excellent and working well. Response:
1, 2 2, 3 1, 4 3, 4
Score of NA (skipped) Question: Which among the following can be achieved by the companies with the help of performance management framework? 1. Clearly converse the goals and key performance strategies across the entire organisation. 2. Helps in performance measuring, evaluating, and reporting. 3. Instantly publish the performance data. 4. Measures and reports all types of planning performance. Response:
1, 4 1, 3 2, 3
2, 4
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Score of NA (skipped) Question: State whether the following statements are true or false. 1. It is a misconception to think that by having an appropriate rating system, the objective can he achieved. 2. The emphasis on numbers is not a problem in performance management systems. Response:
1T , 2F 1F , 2F 1F , 2T 1F , 2T
Score of NA (skipped) Question: State whether the following statements are true or false. 1. Many surveys of Fortune 500 or 1000 companies signify a high degree of appreciation with the performance management and appraisal systems. 2. Human resource people almost constantly claim that their performance management systems are excellent and working well. Response:
2. A rating of seven is given by a conservative materials manager to a well-performing subordinate. 3. A rating of seven is given by an indulgent IT manager to an average programmer. 4. Information and facts of all the departments and gratitude for each of them and their roles. Response:
1, 2 2, 3 1, 4 3, 4
Score of NA (skipped) Question: Which among the following can be achieved by the companies with the help of performance management framework? 1. Clearly converse the goals and key performance strategies across the entire organisation. 2. Helps in performance measuring, evaluating, and reporting. 3. Instantly publish the performance data. 4. Measures and reports all types of planning performance. Response:
1, 4 1, 3 2, 3 2, 4
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Score of NA (skipped) Question: Assume that you are the Manager of a well known company. You are asked to carry out the review of performance management system. To conduct an efficient review of the performance management system the written statement should have few things. Which of the following things will your wriiten statement cover to have an efficient review of the performance management system? 1. Conduct an assessment of overall performance. 2. Have an overall summary of the progress made towards each objective. 3. The time/date of the meeting agreed well in advance. 4. An objective for the meeting which provides focus/purpose. Response:
1, 2 1, 3 2, 4 3, 4
Score of NA (skipped) Question: State whether the following statements are True or False. 1. Everyone who is part of the organisation is authorised with everything to actively participate in the performance management process. 2. Performance management system emphasises on performance improvements of individuals, teams and organisations, performance planning, analysis, review, development and improvements. 3. Human resource department image and inability to promote a sense of ownership of the system among the managers is one of the problems of design mistakes. 4. The review of a performance management system must focus upon achievements and not allow a full discussion on areas for development. Response:
1F , 2T , 3T , 4F 1T , 2F , 3F , 4T 1F , 2F , 3T , 4F 1T , 2T , 3F , 4F
Score of NA (skipped) Question: Match the following sets: Response:
Correct Answer Review mechanisms to ensure objectivity in ratings Lack of organisational support Unit-13
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Score of NA (skipped) Question: Performance based _______ aids in creating a necessary talent pool of employees for the future needs of the organisation. Response:
The word _______ is used to refer to imparting of specific instructions done one on one. Response:
The ________ can affect organisational units with the virus of envy if not properly handled. Response:
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Score of NA (skipped) Question: Succession planning is based on which of the following factors ? 1. Positions for which the planning is carried out. 2. Present and past performance intensity of the employees. 3. Tackle the most important human resource questions of the day. 4. Weigh the available evidence. Response:
1, 2 1, 3
2, 4 3, 4
Score of NA (skipped) Question: Which among the following are the vital elements of the context matter? 1. Historical and cultural factors. 2. Convolution of what is being presented. 3. Health system factors. 4. Beliefs and values as well as current position on certain issues. Response:
1, 2 3, 4 1, 3 2, 4
Score of NA (skipped) Question: State whether the following statements are true or false 1. It is habitually satisfactory for the promoted employee to still receive just their previous salary during probation. 2. The practice in some companies of just announcing somebody promotion out rightly is a good practice. Response:
1T , 2F 1F , 2T 1T , 2T 1F , 2F
Score of NA (skipped) Question: State whether the following statements are true or false. 1. Training activities and developmental activities both mean the same. 2. There are two approaches of training development.
Response:
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Score of NA (skipped) Question: Match the following sets: Response:
User answer
Succession planning
Complex process
Performance evaluation
Review process
Score of NA (skipped) Question:
Assume that you are the HR manager of a company MCQ. You are asked to establish career planning which involves many steps. In which of the following steps of career planning does each elected superior and training head develop and execute a program to improve the job and career related skills of employees so that they may deliver more valuable service to the organisation? Response:
1F , 2T , 3T , 4F 1T , 2F , 3F , 4T 1F , 2F , 3T , 4F 1T , 2T , 3F , 4F Unit-14
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Score of NA (skipped) Question: The ________ refers to compensation relationships external to the organisation such as the comparison with competitors. Response:
Question: A _________ manager is rewarded if a project is completed on time and at the lowest price. Response:
Question: The term __________ is used to explain behaviour, which has been encouraged by reward or discouraged through punishment. Response:
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Score of NA (skipped) Question: State whether the following statements are true or false 1. Managers at the corporate level are anxious about the strategic scope of the organisation and about the corporate strategy which addresses the main concerns of the multidivisional firms. 2. Organisations should focus on reward very vigilantly and develop a clear reward strategy before moving to implementation. Response:
1T , 2T 1T , 2F 1F , 2T 1F , 2F
Score of NA (skipped) Question: State whether the following statements are true or false. 1. A reward systems success always depends upon the types of reward drivers and analysis of the same. 2. A modern culture is characterised by fraternal relationships, long-term assurance, a sense of tradition and style, interdependence, loyalty, and collective initiative. Response:
1, 2 3, 4 1, 3 2, 4
Score of NA (skipped) Question: Which of the following are the characteristics of the reward system ? 1. Payment of management bonuses based on the performance of their department. 2. Base salary increases on the basis of external labour market circumstances and performance. 3. Encouragement of a strong sense of freedom and individuality. 4. Purely contractual relationship between individual and organisation. Response:
1, 2 1, 3 2, 4 3, 4
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Score of NA (skipped) Question: Match the following. Response:
Organisations objectives
Match
Correct Answer
Multiple measures/procedures Improved financial performance along with enhanced customer service
Assume that you are the HR manager of a company HYX. You are asked to establish a reward system. The culture followed in the organisation is a normal culture. You have to establish a bonus-based reward system. Which of the following happens in bonusbased reward system? 1. Bonuses are comparatively small and based on corporate performance. 2. A major increase in salary is due to tenure of employment and performance. 3. Determination of suitable rewards. 4. Communication of plans to employees. Response:
1, 2 2, 3 1, 4 3, 4
Score of NA (skipped) Question: State whether the following statements are True or False. 1. Pay bands should be broader and competences should be included as variables determining base pay levels. 2. A mechanistic organisational structure is characterised by a high degree of centralisation, standardisation, and a narrow span of control. 3. If individual work is a business goal, a bonus system that rewards employees who progress their efficiency by themselves or at the expense of another is not logical. 4. Many storeroom managers will agree that they might be in more dilemmas if they overspend the maintenance funds than required. Response:
1F , 2T , 3T , 4F 1T , 2F , 3F , 4T
1F , 2F , 3T , 4F 1T , 2T , 3F , 4F
Unit-15
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Score of NA (skipped) Question: Identify one of the step followed while building an ethical organisational culture. Response:
Focus on how ethics and values can be inculcated into the design of key systems, which include per systems. Growth, Development, Harmony, Effectiveness and Profitability Rewarding people for doing the right thing and challenge them when they do the wrong thing It behaves as an instrument to create economic growth and banish poverty.
Score of NA (skipped) Question: Identify the guidelines that ensure that the ethics management program is operated in a meaningful fashion Response:
Response:
Provide simplicity of the expectations and responsibilities of the functions to be performed by the em The employee is given an opportunity to speak about the problems to the superior. Serving people to recognise and deal with their error.
Purpose acts as a way of operating with high values which in turn ties the organisation to its environ
Score of NA (skipped) Question: The most important ingredient that helps us to remain ethical is in trying to behave ___________. Response:
Response:
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Score of NA (skipped) Question: Identify the codes of conduct need to be followed to ensure the implementation of the ethics programs. 1. Being reliable and prompt. 2. Give an insight into the necessary training and development. 3. Complying with laws and regulations. 4. Perform as an instrument to create economic growth and banish poverty. Response:
1, 3 1, 2 2, 4
1, 4
Score of NA (skipped) Question: State whether the following statements are True or False: 1. HRM personnel are the best driving factors for building a strong ethical foundation. Only then can they succeed in creating an organisation which comfortable and civilised. 2. It is understood and incorporated that every significant management decision has ethical value dimensions tagged to it. Response:
Response:
1, 2 2, 3 1, 4 3, 4
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Score of NA (skipped) Question: State whether the following statements are True or False: 1. Helps to determine the gap between the actual performance of the employee and what exactly is required or desired by the organisation. 2. Provide useful information towards the decision making concerned with areas of promotion, merit rating and compensation reviews. 3. People should not be encouraged to raise concerns about the unethical actions of colleagues. 4. A clear purpose and strategy are necessary for the overall ethical development of an organisation. Response:
1T, 2T, 3F, 4T 1T, 2F, 3F, 4F 1F, 2F, 3T, 4T 1T, 2F, 3T, 4F
Score of NA (skipped) Question: Match the following sets: Response:
Match
Correct Answer
Match
Correct Answer A well written performance objective focuses on the goals and the path required to meet the objective. And challenge employees towards continuous improvement, but should not be unrealistic or unattainable. Is performance objectives which help to create a link between the direction of each individual employee and the goals of the entire organisation. Reduces the chances for disputes or confusion during the performance appraisal time and allows individuals to focus their efforts and guides them in making the necessary changes to achieve results. This involves helping people to recognise and address their mistakes. You should be able to continue to support them in their struggle to operate ethically.
Realistic
Strategically Linked
Specific
Value forgiveness
Score of NA (skipped) Question:
Assume that you are working as the HR manager for a financial organisation, wherein, you believe that the work environment is not following the ethics of the organisation. You wish to rectify this situation by encouraging good work place ethics. You have decided to draft a mail stating the advantages of the same. Which among the following is the initial step that will help you in your process? Response:
To encourage good work place one needs to establish an organisational role to manage ethics by scheduling an ongoing assessment on the ethics requirements. Understand that managing ethics is an ongoing process. Provide useful information towards the decision making concerned. Focus on how ethics and values can be inculcated into the design of key systems.