Sie sind auf Seite 1von 3

Michael J.

Gibsonton, Florida 33534 Phone (813)466-2652

Regional/Director Level: Retail Sales/ Operations / Learning and Development Management

Accomplished multi-unit sales manager with a strong portfolio of successes in new and existing store sales in specialty retail, wireless, and medical apparel organizations. Reputation for elevating organizations and teams into top level producers in sales and profitability. Combines education, experience, and desire into a winning combination.

Retail Sales and Operations, Visual Merchandising, Financial Management, Inventory and Shrink Management, Strategic Planning, Growth, Customer Service, Leadership and Organizational Development, Instructional Design, Recruiting and Staffing, Team Building, Training, HOA Management, Facilities Management, HUD, HOPA, EPA, ADA, OSHA, FDCPA, Regulatory Compliance

Professional Experience
Healthcare Uniform, Inc. Southeast Region 2010 2013 Regional Manager Alabama, Florida, Georgia, Louisiana, North Carolina, South Carolina and Texas
Leader of 24 retail stores operating under both Life Uniform and Uniform City brands in Alabama, Florida, Georgia, Louisiana, North & South Carolina, and Texas. Currently developing remote operation (trucks) and acquisitions. Prior to reorganization, 32 stores in combined market area. Major Contributions Budget preparation and management full P&L responsibility for region. 21% EBITDA growth in first year. Brought controllable expense down by 15% in first year. Negotiated local vendor agreements resulting in an average of 20% cost savings. Contributed to and developed field level pro-forma budgets for potential acquisitions Trained managers on analysis and use of P&L in decision making process. Created strategic plan for market expansion including site acquisition and lease negotiation Built store and region level marketing plans to support national efforts. Cultured relationships with executive level management of hospitals and large facilities which led to increased sales to their organizations. Improved customer satisfaction survey scores to company leading average. Manage team of 24 direct reports and 90 indirect reports.

Retail Consultants of Tampa Bay Tampa Bay, FL - 2012 present Owner Principal
Business consulting for the retail industry, customized to your business. Pro Bono or reduced fee consulting for start-up businesses (based on need). Founder of the new MakeTimeWork4U Group on LinkedIn and the MakeTimeWork4U blog (February 2014). Specialty Areas Sales Operations Visual Merchandising Finance Human Resources Multi -Unit Leadership Social Media in the Workplace Virtual and Instructor Led Training Programs with emphasis on Sales (including B2B), Recruiting and Hiring, Coaching, Leadership, Organizational Development, Change Management, and Time Management. Basic, Intermediate, and Expert level Microsoft Office Suite training (Access, Excel, Outlook, PowerPoint, Publisher, Word) and Project. Blackberry Enterprise Server Administrator training. Social Media in the workplace

Ameritel Wireless Florida Division May 2009 May 2010 Director of T-Mobile Limited (Master Agent)
Sole leadership for 4 T-Mobile Limited branded locations and 7 corporate owned locations in Florida. Also direct account management for 37 sub dealer accounts and oversight of 200 accounts. Major Contributions Created marketing initiatives that led to sales volumes of 68% in first sixty days. Developed budget for market resulting in achievement of net profitability in the first sixty days following seven months of net loss Trained management level team on fiscal management procedures. Reduced employee churn by 70% Implemented operational procedures resulting in zero inventory loss Responsible for site selection and lease negotiations

T-Mobile USA Tampa, Florida 2002 2009 Regional Development Trainer - Retail
Primary leader for training initiatives within two divisions of the retail channel (100+ stores) with focus on driving the development of all levels of the organization, from front line sales to executive management. Core responsibilities were sales, customer service, and operations. Major Contributions Delivery of national launch event trainings with high impact and visibility Created, in conjunction with Finance Department, financial training program for managers Developed and delivered customer centric sales workshops resulting in sustainable sales increases of 10% or more Sole individual on team selected to deliver advanced technical training to front line sales. Managed team on an interim basis for eighteen months as Senior Manager of Retail Delivery

T-Mobile USA Pittsburgh, Pennsylvania 2001 2002 Regional Retail Manager

Leadership for seven retail store market with focus on turn around opportunities. Developed cohesive management team and took the market from poor to division leading performance in both sales and customer satisfaction. Major Contributions Propelled market to division leading sales productivity in 7 months. Generated 85% increase in same store sales comparison from previous year Reduced employee churn at representative and manager level by 45% Delivered lowest inventory and cash loss in the entire channel. Developed and instituted process leading to operational efficiency and cost reduction.

Jewelry Industry various locations throughout Eastern U.S. 1995 2001 Store and Multi Unit Manager (Zales, Friedmans, Whitehall)
Spearheaded leadership in markets ranging from seven to twenty five stores. Managed sales, operations, and credit portfolio at store and market level. Elevated market wide increases an average of thirty five percent while slashing expenses through superior financial management Bottom line contribution increased by over 100% Partnered to secure highly profitable new store sites Reduced 85% of receivables to current in credit portfolio of 75M / developed market level criteria for credit approval in sub-prime situations.

Career Notes
DDI Targeted Selection (behavioral interviewing) certified facilitator Achieve Global Selling Skills certified facilitator Priority Management Working Smart with Outlook certified facilitator Research in Motion Facilitator - Blackberry Specialist, Mid-Market (B2B), and BES Administrator courses Founder || Regional Manager Retail Sales on LinkedIn Management Leaders in Retail Sales in the Tampa/St. Petersburg, Florida Area Founder of the new MakeTimeWork4U Group on LinkedIn and the MakeTimeWork4U blog Awards received at store and market level for Sales, Operations, Shrink, Profit, Customer Service, and staff development and retention. FAA Speakers Bureau for over 30 years. Member of ASTD. MCSA certification

New England Institute at Mt. Ida College - Boston, MA

Numerous management related courses and seminars with focus on sales, finance, operations, human resources, and training.