Course Name Course Code Name(s) of Academic Staff Rationa e of Inc udin! modu e in the "ro!

ramme Semester and )ear ,ffered +ota Student .earnin! +ime . 1 .ecture + 1 +utoria 2 1 2ractica , 1 ,thers Credit 6a ue 2rere8uisite (if an$) ,*9ecti#es .earnin! ,utcomes

INTERPERSONAL SKILLS HIS 1126 Erda Wati Binti Mohd Said In order to function effecti#e $ in the %or&" ace' it is crucia for students to "ossess stron! communication and human re ation s&i s( )ou %i ha#e an o""ortunit$ to formu ate $our st$ es of decision ma&in!' "ro* em so #in!' inter"ersona re atin! and communication' conf ict' moti#ation' eadershi"' and earnin!( +hese conce"ts %i he " $ou c arif$ $our o%n mana!eria st$ e as %e as understand and dea more effecti#e $ %ith others( Sem - )ear 1 /ace to /ace . 23 7 NI. 1( +o :e#e o" Inter"ersona S&i s Com"etencies In Students 2( +o :e#e o" Socia S&i In Students 7( +o +each Students +o .ead And Moti#ate ,thers At the end of the course' students %i *e a* e to; 1( State <e$ Inter"ersona S&i s And It=s .earnin! Mode 2( Identif$ Inter"ersona 6a ues' Needs And St$ e 7( A"" $ Effecti#e .istenin! S&i s 4( /i> Effecti#e 0oa s And ,*tain Commitment +o%ards 0oa s -( Ada"t :e e!ation At Wor&" ace Effecti#e $ 6( Identif$ And Ana $?e 2ersuasion Strate!ies And S&i s @( Ana $?e 2o itic&in! In An ,r!ani?ation And Strate!ies +o ,#ercome It 3( Su""ort And Coach Em" o$ees +o%ards 0ood Beha#iors A( ,r!ani?e Meetin! 2rofessiona $ And Effecti#e $ 15( Reco!ni?e Effecti#e Conf ict Reso #in! And Mana!ement S&i s 11( Bse Effecti#e Ne!otiation A""roaches And 0uide ines At Wor&" ace + 14 2 5 , 5 +ota 0uided and Inde"endent .earnin! 42

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+ransfera* e S&i s

12( :emonstrate Ho% Em" o$ment And 2erformance A""raisa Inter#ie%s Are Conducted 1( :e#e o" communication and "resentation s&i s such as ora ' %ritten and !ra"hica $( 2( A"" $ team%or& and demonstrate inter"ersona s&i s such as ne!otiatin!' istenin!' sharin!' em"athi?in!' and so on( 1( .earnin! outcomes are matched %ith a""ro"riate earnin! and teachin! strate!ies and assessed a""ro"riate $ 2( C ass si?e a""ro"riate to the earnin! strate!$D sma c ass si?es a o% for acti#e earnin! %hich is a com*ination of ectures and tutoria s 7( .earnin! focuses on the student e>"erience and the "ractica a"" ication of earnin! 4( Assessment is a %a$s fair' consistent and a""ro"riate to the earnin! outcomes -( 2re"arin! students for %or& throu!h e#o #in! "ractica teachin!' earnin! and assessment strate!ies 6( :e#e o"in! a sense of entre"reneurshi" and creati#it$ in students @( Ena* in! students to de#e o" the s&i s of inde"endent earnin! and a sense of res"onsi*i it$ for their "resent and future earnin! 3( Assessment is "art of the earnin! e>"erience( Continuous assessment is "ro#ided a""ro"riate $ to ena* e student earnin!( +here is an a""ro"riate c$c e for continuous assessment %hich is assi!nment' midCterm e>am and fina e>am +he inter"ersona communication s&i s of a staff " a$ a ma9or ro e in the success of a com"an$( In this course' students %i disco#er ho% to *ui d on the "otentia of $our "eo" e *$ enhancin! their a*i it$ to communicate( Students %i earn ho% to e#a uate communication s&i s and ho% to use coachin! as a too to enhance inter"ersona s&i s( +he second ha f of the course focuses on the core of inter"ersona communication' name $' se f and others( It %i e>" ore more com" e> d$namics of inter"ersona communication such as intimac$' communication c imates' and inter"ersona conf ict( /ina $' students %i earn ho% to create an en#ironment of team%or& %hich encoura!es ne% ideas' *ui ds eaders' and maintains a com"etiti#e ed!e for the future( .ectures' tutoria s and case stud$

+eachin!C earnin! and assessment strate!$

S$no"sis

Mode of :e i#er$

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Assessment Methods and +$"es

Assi!nment Mid +erm E>am /ina E>am Total

75 E 15 E 65 E 100 %

Ma""in! of the course to 2ro!ramme Aims

A*i it$ to ead and mana!e to function effecti#e $ %ithin an or!ani?ation or enter"rise

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Ma""in! of the course to the 2ro!ramme .earnin! ,utcomes

<no% ed!e C1 1( State <e$ Inter"ersona S&i s And It=s .earnin! Mode 2( Identif$ Inter"ersona 6a ues' Needs And St$ e 7( A"" $ Effecti#e .istenin! S&i s 4( /i> Effecti#e 0oa s And ,*tain Commitment +o%ards 0oa s -( Ada"t :e e!ation At Wor&" ace Effecti#e $ 6( Identif$ And Ana $?e 2ersuasion Strate!ies And S&i s @( Ana $?e 2o itic&in! In An ,r!ani?ation And Strate!ies +o ,#ercome It 3( Su""ort And Coach Em" o$ees +o%ards 0ood Beha#iors A( ,r!ani?e Meetin! 2rofessiona $ And Effecti#e $ 15( Reco!ni?e Effecti#e Conf ict Reso #in! And Mana!ement S&i s 11( Bse Effecti#e Ne!otiation A""roaches And 0uide ines At Wor&" ace 12( :emonstrate Ho% Em" o$ment And 2erformance A""raisa Inter#ie%s Are Conducted

C7

A"" ication

C4

Ana $sis

C-

S$nthesis

C6

E#a uation

A1

Recei#in! 2henomena

A7

6a uin!

,r!ani?in! 6a ue A4

21

2erce"tion

22

Set

24

Com" e> ,#ert Res"onse Mechanism 2

26

Ada"tation

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Course ,ut ine

+o"ic (s)
Chapter 1 1. SKILLS AN INTRODUCTION 1.1 An introduction to skills 1.2 Defining key interpersonal skills 1.3 Experiential learning model Chapter 2 2. SELF-AWARENESS 2.1 Self awareness exercises 2.2 Interpersonal values and needs 2.3 Assertiveness 2. Interpersonal styles 2.! Interpretation Chapter 3 3. LISTENING 3.1 Active vs passive listening 3.2 Effective listening Chapter 4 4. GOAL SETTING .1 "asics of effective goals .2 #ow to set goals .3 $%taining goal commitment Chapter 5 5. RO!IDING FEED"ACK !.1 &alue of feed%ack !.2 'ositive vs negative feed%ack !.3 'roviding feed%ack Chapter # #. E$ OWERING EO LE T%ROUG% DELEGATION (.1 )*at is delegation+ (.2 Delegation is not a%dication (.3 )*y delegate+ (. Determinants of delegation (.! Skill dimensions Chapter &

Hour (s) .ecture 2 +utoria s 1

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&.

ERSUADING ,.1 Definition ,.2 'ersuasion strategies ,.3 'ersuasion tactics ,. Improving your persuasive skills

Chapter ' '. OLITICKING -.1 )*at is politicking+ -.2 )*y is t*ere politics in organi.ation+ -.3 'olitical diagnostic analysis -. 'olitics in action -.! Specific strategies -.( /onsidering cost %enefit e0uation Chapter ( (. COAC%ING 1.1 /oac*ing skills and %e*avior 1.2 2uidelines for counseling Chapter 1) 1). RUNNING A $EETING 13.1 Importance of meeting 13.2 #ow to run a meeting 13.3 'reparing for meeting 13. /onducting t*e meeting Chapter 11 11. "UILDING TEA$S 11.1 "uilding real teams 11.2 $%stacle to effective teams 11.3 $vercoming o%stacles Chapter 12 12. RESOL!ING CONFLICTS 12.1 4esolving conflicts 12.2 5ey conflict skills Chapter 13 13. NEGOTIATION 13.1 "argaining strategies 13.2 2uidelines for effective negotiating

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Chapter 14 14. INTER!IEWING 1 .1 Information gat*ering 1 .2 Employment interview 1 .3 'erformance appraisal interviewing

+,+A. C,N+AC+ H,BRS Main Reference Additiona Reference

23

14

Steven A. "ee%e6 Susan 7. "ee%e6 8ark &. 4edmond 9233-:. Interpersonal /ommunication6 4ealting ;o $t*ers 9!t* Edition:. 'earson

7osep* A. Devito 9233,:. ;*e Interpersonal /ommunication "ook 912t* Edition:. 'earson.

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