Fahmida Rahman

15/1 NORTHVIEW COURT, WEST PILTON CRESCENT, EDINBURGH, EH4 4HG

07951405395
jullyrahman@yahoo.co.uk

I am a hard working individual with over 5 years of various position experience

gained in different sectors
I have a strong Customer Service background, which has provided me with excellent
communication skills and the ability to work well within a team. As a quality
thinker I always bring a positive output into the work I do, after a career
break , I have voluntarily gained office experience, strong communication skills,
customer service, and administrative skills, and interpretation skills
I am now ready to meet all the challenges of a professional role.

Key skills

• Excellent Telephone skills

• All-round Admin skills, including faxing photocopying etc.
• Receptionist Experience
• Confident with the Microsoft Office suite
• Have worked towards a European Computer Driving Licence
• Well organised with good attention to detail
• Fast learner and good observer
• Multi Tasked, Flexible, reliable
• Interest of learning new skill
• Able to work under pressure
• Telephone fluency
• Verbal fluency in English and Bengali
• Fluency in writing Bengali
• Translation

EMPLOYMENT HISTORY

Global Language Service ltd 2009

BELGRAVE BUSINESS CENTRE
45 FREDERICK ST
EDINBURGH
EH2 1EP

I have recently started to work for Global Language Company as a freelance Bengali
interpreter and have provided linguist support to Bengali and sylhety speakers at
doctor surgeries, hospitals, health centres and court and other professional
official companies.

Interpretation with Saheliya

2008
10 UNION STREET
EDINBURGH
EH1 3LU

Saheliya is a Black and Minority Ethnic Women's Mental Health organisation, It was
my first opportunity of working in Edinburgh as private interpreter for Asian
women’s group interpreting Bengali to English and English to Bengali and sylhety,
the interpretation areas of expertise were learning new skills, learning to speak
English language, participating in physical activities and influence in
socialising in English language and discussing further issues and support.
USHERING 2007 – 2007

ENFIELD MEGISTRATES COURT

Ushers are the responsible for ensuring their allocated court room is tidy and
equipped with all the necessary forms, stationary etc , the are also the main
communication links between the Clarks, Magistrates , solicitors, the defendant
and other various external agencies like crown prosecution service and the
probation service , other duties held were

• Meet and greet the publics and list call cases in the court
• Ensuring the list is will prepared according to the importance and
attendance
• Assisting with paper works inside the court room for bail, probation
order ,remand, pre-sentenced report, summon papers, warrant to the admin or
security , serco prison services offices with care and interpreting when required

• Call on the defenders or any relatives or eye witnesses to the court room
• Giving information to the family members of the procedures or any other
information
• Keeping the court room tidy and clean
• Taking responsibility for the court room keys and alarm
• Carrey out all the duties while the court is running
• Swearing the oath to defenders and witnesses
• Face to Face interpreting and also translation of letters, and telephone
interpreting.

Receptionist & Administrator 2006 -

2007

Right angle – recruitment agencies

Handling reception duties, such as handling files for the clients, putting down
the school information for daily kitchen GKAs needed in daily bases

• Handling phone enquires , taking job details & massages

• Handling employees folders and calling them in daily bases
• Handling registration and checking documents
• Phone survey to new companies detailing company service
• Faxing, photocopying, filing , arranging application forms in daily bases
• Interpret in Bengali to customers face to face for registration , enquires
and other issues
• Telephone interpreting to clients , applicants , employees

KICC
2006 -2006
Hackney wick

Directing customers to there appointment, printing security entrance pass

• Switchboard experience gained
• Emailing to the attendances to the appointees
• Taking massages
• Also fulfilling reception duties

Asian women advisory

2003 -2003
Hackney
E9
Work experience

• Fulfilling all reception duties

• Helping clients with phone inquires
• Interpreting and translating in Bengali and sylheti of details , enquiries
and letters
• Explaining letters which they are unable to understand
• Carrying out admin duties
• Data entry
• And carrying out other office duties

Office Assistant (Work Experience) 2000 -

2001
Stoke Newington Neighbourhood Office

Reception duties - dealing with customer enquiries, filing and other general
office duties.
• Completed application forms for people with disabilities
• Coped with customer complaints
• Helping out with housing benefit forms
• Often praised for being helpful and generally making myself useful
• Interpreting to customers translating application forms

Education and training

Accelerate, Customer Service programme April 2005 - Present

Training for Life, London

A Customer Service based course to help people return to the workplace after a
break.
• Working towards the European Computer Drivers Licence
• Delivered the principles of good Customer Service

Completed Secondary Education 1996-1999

Clapton Girls School, London

Interests

I enjoy spending time with my family organising outdoors activities. I also like
reading books and travelling and experiencing new places, I love swimming and
playing badminton and arranging outdoor activities for my son, along with
parenting duties I take pride in learning new recipes and experiment the outcome,
I am a well organised mother and love spending time with my son.

Referee

Maysoon Sutherland
10 union street
edinburgh
EH1 3LU
Tel-07719396851
EMAIL – maysoon Sutherland@hotmail.

Daruise garab
Belgrave BusinessLTD

45 Frederick st Centre
Edinburgh
EH2 1EP
Tel – 0131 220 0115
Email – mail@globaledinburgh.com