CHAPTER 1

I.

Introduction This study investigates the different impacts of characteristics of a leader

to employees credibility and satisfaction. Comprehend its contribution and effects to the employee. As well, how it influence employee to be satisfied and loyal in the company. W e observed that, as today, its difficult to measure the credibility of an employee. To see the different characteristics of a leader as one reason why employees are not satisfied at their job and dont have the eager to give their loyalty. Leaders are giving an authority to accomplish certain tasks and objectives in the organization (called assigned leadership), this power does not make them a leader, and it simply makes them the boss (Rowe 2007). Leadership differs in that it makes the followers want to achieve high goals (called Emergent leadership), rather simply bossing people around (Rowe 2007). It clearly shows that leaders can influence individuals in doing their jobs. The employees will become credible if the affection that they received from the leader is true. It is the start of creating and getting the trust and letting us know their satisfactions. As effective leaders, we should use a pattern of behaviour that is appropriate for the situation and reflects a high concern for task objectives and a high concern for relationships (Yukl, 2006, p. 76). By using the pattern of behaviour, employees may feel the importance that is being given to them and it will give a positive impact to a leader. Leader effectiveness refers to the amount of influence a leader has on individual or group performance, followers

satisfaction, and overall effectiveness (Derue, Nahrgang, Wellman, & Humphrey, 2011). The individual leaders may have a natural set of strengths or preferences in terms of skills such as task, relationship, and change behaviours, it will help us broaden our style range and develop assessment skills that will enable us to use the appropriate mix of behaviours for particular followers and situations. Remember that a concern for both people and results is important (Thomas Packard). It will not just lead us to the success of the company but also to the credibility and satisfaction of the employees.

II.

RELATED LITERATURE A. Leaders They are the person who influences others to do a specific task. They are

also the movers of the society and agents of social change. They should have characteristics of being a flexible person who can manage themselves in any situation he/she may face. They should know how to act in any unexpected and uncomfortable situation. Leaders are also good communicator. As a leader, one must listena lot! You must be willing to work to understand the needs and desires of others. A good leader asks many questions, considers all options, and leads in the right direction. You should know how to respect others so they can respect you too. Enthusiastic is contagious. Once you are motivated on your job the rest of your employees can adopt the motivator you have by influencing them the attitude you have. It can push your people to follow you. A one leader should be well educated because before and nowadays knowledge is the power. Your knowledge of issues and information will only increase your success in leading others. Respect and confidence cannot without your leadership being consistent. The one thing that a leader should not forget is the initiative; a leader should work to be the motivator, an initiator. A leader must be the key element in implementing a new ideas, programs, policies events. Etc. B. Follower An adherent or devotee of a particular person. They are the one who helps the leader to accomplish their job. They are person who follows another in regard to his/her ideas or beliefs. They are the persons who used to describe

those whom the leader is attempting to influence. They are also the one who suggests that leaders can be in any role or position, and a bureaucratic hierarchy is not necessarily implied.