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T-o-0ta%e Dia$in%
The ,o$$o-in% $ist 2reaks #o-n the ca$$-,$o- o, a .re- or .ost.ai# ca$$ throu%h an ! net-ork: ). 0u2scri2er #ia$s $oca$ .hone num2er o, service .rovi#er /ca$$ $e% :1. '. 0u2scri2er %ets a secon# #ia$ tone an# is .rom.te# to enter the #estination .hone num2er4 account num2er4 an# .ass-or# i, ca$$in% a-a+ ,rom home. ;. Ca$$ is com.$ete# to the #estination .hone /ca$$ $e%s B an# C1.
T-o-sta%e #ia$in% means that +ou #on9t #ia$ )<)0 num2ers an# #irect$+ rin% the .erson +ou are ca$$in%. nstea#4 +ou ca$$ a num2er that .rom.ts +ou ,or authentication or .rovi#es +ou -ith a secon# #ia$ tone4 at -hich .oint +ou can #ia$ the num2er +ou -ant to ca$$. '()*()0
Va$ue-:##e# 0ervices
:,ter nternet Te$e.hon+ service .rovi#ers / T0!s1 have a Vo ! net-ork /.ossi2$+ ,or a .re- or .ost-.ai# a..$ication1 in .$ace4 the+ can 2e%in to o,,er va$ue-a##e# services that ena2$e them to char%e more than =)&.&& .er month ,or stan#ar# 0. T-o o, these va$ue-a##e# a..$ications are
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C> Ca$$-"$o-
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>hat is the tota$ e5.en#iture on voice net-orks an# ca.ita$ eBui.mentD >hat is the .rimar+ a..$ication ,or Vo ! /to$$ 2+.ass4 ca$$-center4 or C>1D ?o- man+ remote sites #oes the com.an+ haveD ?o- man+ .eo.$e are at each remote siteD >hat is the avera%e .hone usa%e in minutes .er user .er siteD ?o- man+ ca$$s are .$ace# to intero,,ice $ocationsD >hat is the avera%e cost .er minute .er $ocationD >hat is the customer9s e5.ectation o, Bua$it+ /ce$$u$ar4 to$$1D >hat is the tota$ num2er o, $on%-#istance minutes 2et-een sitesD >hat .ercenta%e o, tra,,ic is e5.ecte# to 2e voice(,a5D Can the e5istin% ! in,rastructure su..ort the necessar+ Bua$it+ o, service /Eo01 ,or voiceD
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cost savin%s
!hones use D?C! an# kee. .hone num2ers re%ar#$ess o, .h+sica$ $ocation. Ca2$in% to the #eskto. is easier /ever+thin% is Ethernet1. Ca$$ a..earance remains the same -hether the user is at home or at -ork. This ena2$es ,u$$+ trans.arent te$ecommutin%. The ca$$-.rocessin% en%ine is no- on a stan#ar# .$at,orm4 -hich .rovi#es the enter.rise net-ork -ith %reater ,$e5i2i$it+. Cisco9s Ca$$ Mana%er is actua$$+ con,i%ura2$e throu%h ?+.erte5t Marku. Lan%ua%e /?TML14 -hich sim.$i,ies a#ministrative overhea# as -e$$ as !BF a#ministration. Cisco9s Ca$$ Mana%er can a$so su..ort other stan#ar#s-2ase# inter,aces such as 0tation Messa%e Desk nter,ace /0MD 1 ,or an inter,ace into a $e%ac+ !BF. :s an e5am.$e4 +ou can use this inter,ace to i$$uminate the messa%e--aitin% $i%ht.
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