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Indus Motor Company

Management Principles and Practices

Submitted To: Ms. Shauna Zafar Submitted By: Nida Rab Siddiqui Jansher Junejo Asad Minhas Sarwat Samson Adnan Ba o!h "ara# Zafar

May 17, 2010

Letter of Transmittal
May 17, 2010 Ms. Shauna Zafar Faculty Member Management Bahria University Karachi ear Ms. Zafar! "ere is #ur $erm %e&#rt #n Management &ractices carrie' #ut in (n'us M#t#r )#m&any. $he re&#rt inclu'es c#m&any*s &r#file, its visi#n an' missi#n statement, &r#'ucts, c#m&etit#r*s &r#file, S+,$ -nalysis, ,rgani.ati#nal chart an' 'ifferent 'e&artments, c#m&ensati#n an' benefits t# em&l#yees. +e a&&reciate having this &r#/ect. (f y#u sh#ul' nee' any assistance in inter&reting this assignment #r in im&lementing #ur rec#mmen'ati#ns, &lease c#ntact us at ni'asi''i0ui112live.c#m Sincerely y#urs, 3i'a %ab Si''i0ui 4ansher 4une/# -sa' Minhas Sar5at Sams#n -'nan Bal#ch Fara. Zafar

Acknowledgment
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$he research 5#ul' n#t have been &#ssible if it 5as n#t f#r the su&&#rt #f #ur very much a&&reciate' e6ternal s#urces that hel&e' us sustain. +e 5#ul' li7e t# e6&ress #ur gratitu'e t# all th#se 5h# gave us the &#ssibility t# c#m&lete this re&#rt. +e 5#ul' li7e t# than7 Mr. Salim -.har, "% Manager (n'us M#t#r )#m&any8 Mr. %a.a -nsari Sales an' Mar7eting Manager (n'us M#t#r )#m&any an' Ms. 4averia Si''i0ui, )#nsultant at M%( +#rl'5i'e 9a7istan 9rivate :imite' f#r the scale #f time an' 'e'icati#n 5e g#t #ut #f her very essential #ccu&ie' sche'ule. +e are 'ee&ly in'ebte' t# Ms. Shauna Zafar, :ecturer BU an' c#urse instruct#r f#r all her hel&, su&&#rt, interest, an' valuable in&ut.

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Table of Contents
(ab e of Contents........................................................................................................................ ) Automobi e Industry in *a+istan..................................................................................................., -ision ...................................................................................................................................... . Mission..................................................................................................................................... / Core 0a ues.............................................................................................................................. / *resent *erforman!e.............................................................................................................../ "uture 1ut oo+......................................................................................................................... / Corporate So!ia Responsibi ity..............................................................................................&% *rodu!ts..................................................................................................................................... && &.Camry ................................................................................................................................... && $.Coro a.................................................................................................................................... &$ '.Cuore .................................................................................................................................... &' ).*rado...................................................................................................................................... &) 2.3i u4........................................................................................................................................ &2 Manufa!turin5 "a!i ities............................................................................................................. &6 Mana5ement *o i!ies................................................................................................................. &, AC( 7 &.................................................................................................................................. &. Competitors *rofi e.................................................................................................................... &/ I.*a+istani Su#u+i Motor Company 8imited............................................................................&/ II.3onda Motor 8td.................................................................................................................. $% ............................................................................................................................................... $& S91( Ana ysis...................................................................................................................... $& Stren5ths................................................................................................................................ $& 9ea+nesses........................................................................................................................... $$ 1pportunities.......................................................................................................................... $$ (hreats................................................................................................................................... $$ )

9or+for!e :i0ersity in Indus Motor Company............................................................................$' 1r5ani#ation;s Chart.................................................................................................................. $, MANA<=M=N( (=AM .......................................................................................................... $/ IN"1RMA(I1N (=C3N181<> ..........................................................................................$/ "INANC= .............................................................................................................................. $/ 3?MAN R=S1?RC= ............................................................................................................ '% 81<IS(ICS@ A:MINIS(RA(I1N A C1MM=RCIA8 ..............................................................'% MAN?"AC(?RIN< ............................................................................................................... '% SA8=S A MARB=(IN< ......................................................................................................... '% IN(=RNA8 A?:I( ................................................................................................................. '% C?S(1M=R R=8A(I1NS .....................................................................................................'% Inter0iew 9rite up...................................................................................................................... ''

EXECUTIVE SUMMARY
-ut#m#bile in'ustry is c#ncerne' 5ith trans&#rting vehicles 5hich inclu'e &assenger class, truc7, an' c#m&uters. F#ll#5ing are the 7ey &layers in aut#m#bile in'ustry in 9a7istan! $#y#ta, Su.u7i, "#n'a, 3issan, Mitsubishi, K(-, but the main &layers in the in'ustry are $#y#ta, "#n'a an' Su.u7i an' am#ng these, $#y#ta is the mar7et lea'er. (n'us M#t#r )#m&any ;(M)< is a /#int venture bet5een the "abib, $#y#ta, an' $#y#ta $sush# )#r&#rati#n 4a&an ;$$)< f#r assembling, &r#gressive manufacturing an' mar7eting #f $#y#ta vehicles in 9a7istan since 4uly 01, 1==0. Fe5 #f the &r#'ucts inclu'e )amry, )#r#lla, )u#re, 9ra'# an' "ilu6. Management as a team at (n'us M#t#r )#m&any is c#mmitte' t# c#m&ly 5ith the re0uirements #f #ur (ntegrate' Management System an' t# en'eav#r t# c#ntinu#usly im&r#ve u&#n it in #r'er t#! Manufacture high >uality 9r#'ucts. ?enerate )ust#mer Satisfacti#n. 9r#vi'e Service t# the S#ciety. Maintain Mar7et :ea'ershi&. ('entify an' av#i'@mitigate th#se envir#nmental as&ects 5hich have negative envir#nmental im&acts. )#m&ly 5ith all a&&licable legal, regulat#ry an' #ther re0uirements relate' t# Anvir#nment, "ealth an' Safety. esign an' maintain facilities, establish systems, &r#vi'e training an' c#n'uct #&erati#ns in a manner that safeguar' &e#&le an' &r#&erty. ('entify, evaluate B mitigate health ris7s relate' t# #ur #&erati#ns that &#tentially affect #ur em&l#yees, c#ntract#rs an' the &ublic. (n'us M#t#r )#m&any has t5# ma/#r c#m&etit#rs in 9a7istan! Su.u7i an' "#n'a. $he c#m&any gives f#ll#5ing c#m&ensati#n an' benefits t# its em&l#yees! B#nuses ;&r#fit sharing< #n &erf#rmances an' hierarchy level #n basic salary $he c#m&any gives Am&l#yee #f the m#nth t# all the best &erf#rmers 'uring the m#nth. $he em&l#yees are als# entitles t# Am&l#yee #f the Cear a5ar' 5hich is &resente' t# the best &erf#rmer #n the -nnual Family ay. $he higher management als# uses a system #f sen'ing m#tivati#nal emails t# each an' every 'e&artment in #r'er t# &raise the &erf#rmance #f an em&l#yee in a certain 'e&artment f#r &#sitive reinf#rcement.

+#r7ing 'e&artments #f (M) inclu'e Mar7eting an' Sales, Finance, )ust#mer Satisfacti#n, 9lanning, Service, S&are 9arts an' :#gistic )ell. :ast but n#t the least, (M) has a &urely m#tivating, e6tremely caring an' creativity enc#uraging #&en envir#nment 5hich enables it t# manage its large 5#r7f#rce 5ith minimum issues arising

'ue t# 'iversity. %ather the #rgani.ati#n setDu& is such that it /#ins the 5#r7f#rce in the f#rm #f a family.

A tomobile Ind str! in "akistan

-ut#m#bile sect#r is #ne #f the fastest gr#5ing sect#rs in 9a7istan. (t c#ntributes t#5ar's the nati#n*s ec#n#my in the f#rm #f $echn#l#gy $ransfer, Am&l#yment, (nvestment an' much m#re. -ut#m#bile sect#r c#ntribute' #ver %s.2E billi#n t# the nati#nal e6che0uer in the year 200ED01. -s the in'ustryFs gr#5ing, s# are the -ut#m#bile c#m&anies. Avery manufacturer is in the &r#cess #f increasing &r#'ucti#n ca&acity t# meet cust#mer 'eman's. $hr#ugh #ut the =0Fs the annual aut#m#bile &r#'ucti#n remaine' c#nstant ar#un' 1G,000 but 'ue t# c#nsistent &#licies an' &#sitive macr# ec#n#mic c#n'iti#ns the in'ustry b##me' t# 120,000 units@annum in /ust 1 years. $he t#tal registere' aut#m#tive vehicle &lying #n the r#a's in 9a7istan are ab#ut E,2HE,000, 5hich inclu'es H01,000 m#t#r cars starting fr#m the British an' Aur#&ean an' f#ll#5e' by -ngl#D-merican cars, the c#untry has clearly 'eci'e' in fav#r #f 4a&anese cars. $he c#untry gave an e6clusive right in 1=IE t# #ne #f the 4a&anese car manufacturers t# ma7e a t#tally l#cal car 5ithin 9a7istan. $his e6clusiveness, h#5ever, gave 5ay in fav#r #f an#ther 4a&anese car manufacturer 1==2. $he envir#nment in aut#m#bile in'ustry is %s. G.E11 billi#n inclu'ing f#reign e0uity #f %s. 1.GE2 billi#n. $he in'ustry has t#tal current ca&acity #f 10G, G00 cars &er annum. $he -ut#m#bile in'ustry has a great influence #n the ec#n#my #f every c#untry, as the t#tal &r#'ucti#n value #f this in'ustry, 5hen c#m&are' t# all the manufacturing in'ustries c#mbine' is m#re than 10 &er cent. M#re#ver, the number #f &e#&le it em&l#ys an' the su&&liers@ven'#rs it engages is als# higher.

Introd ction to Com#an!

(n'us M#t#r )#m&any ;(M)< is a /#int venture bet5een the "abib, $#y#ta, an' $#y#ta $sush# )#r&#rati#n 4a&an ;$$)< f#r assembling, &r#gressive manufacturing an' mar7eting #f $#y#ta vehicles in 9a7istan since 4uly 01, 1==0. (M) is engage' in s#le 'istribut#rshi& #f $#y#ta an' aihatsu M#t#r )#m&any :t' vehicles in 9a7istan thr#ugh its 'ealershi& net5#r7. $he c#m&any 5as inc#r&#rate' in 9a7istan as a &ublic limite' c#m&any in ecember 1=I= an' starte' c#mmercial &r#'ucti#n in May 1==E. $he shares #f c#m&any are 0u#te' #n the st#c7 e6changes #f 9a7istan. $#y#ta M#t#r )#r&#rati#n an' $#y#ta $sush# )#r&#rati#n have 2G J sta7e in the c#m&any e0uity. $he ma/#rity shareh#l'er is the "#use #f "abib. (M)Fs &r#'ucti#n facilities are l#cate' at 9#rt Bin >asim (n'ustrial Z#ne near Karachi in an area measuring #ver 10G acres. (n'us M#t#r )#m&any*s &lant is the #nly manufacturing site in the 5#rl' 5here b#th $#y#ta an' aihatsu bran's are being manufacture'. "eavy investment 5as ma'e t# buil' its &r#'ucti#n facilities base' #n state #f art techn#l#gies. $# ensure highest level #f &r#'uctivity 5#rl'Dren#5ne' $#y#ta 9r#'ucti#n Systems are im&lemente'. (M)Fs 9r#'uct line inclu'es H variants #f the ne5ly intr#'uce' $#y#ta )#r#lla, $#y#ta "ilu6 Single )abin 162 an' 1 versi#ns #f aihatsu )u#re. +e als# have a 5i'e range #f im&#rte' vehicles. (n'us M#t#r )#m&any :imite' engages in assembling, &r#gressive manufacturing, an' mar7eting #f $#y#ta vehicles an' aihatsu vehicles in 9a7istan. (ts &r#'uct line inclu'es si6 variants #f $#y#ta )#r#lla, an' $#y#ta "ilu6 Single )abin 1628 an' f#ur versi#ns #f aihatsu )u#re, as 5ell as a range #f im&#rte' vehicles. $he c#m&any als# acts as the s#le 'istribut#r #f $#y#ta an' aihatsu vehicles in 9a7istan. (n a''iti#n, it #ffers car service an' s&are &arts8 an' m#t#r #ils, gear #ils, aut#matic transmissi#n flui's, bra7e flui's, c##lants, an' sus&ensi#n flui's. $he c#m&any #&erates a service net5#r7 #f 2I 'ealers in 1H cities an' a&&r#6imately 7G0 stalls f#r &r#vi'ing general /#bs, car 5ash, an' b#'y &aint /#bs. (n'us M#t#r )#m&any :imite' 5as inc#r&#rate' in 1=I= an' is base' in Karachi, 9a7istan. (n line 5ith the g#vernment &#licy t# enc#urage f#reign investment an' the &artici&ati#n #f the &rivate sect#r in a free ec#n#mic envir#nment, the Ministry #f (n'ustries invite' &r#&#sal fr#m f#reign aut#m#bile manufacturers an' &rivate entre&reneurs, f#r a ne5 aut#m#bile &r#/ect. $he &r#/ect, as submitte' by the "#use #f "abib ;","< an' $#y#ta 5as selecte' 'ue t# the &#&ularity an' reliability #f $#y#ta vehicles in 9a7istan an' 5as sancti#ne' #n -&ril E0, 1=I= an' #btaine' certificate #f c#mmencement #f business #n May E1, 1==0. ,n 4uly 1, 1==0 the c#m&any 5as a&&#inte' 'istribut#r #f $#y#ta vehicles an' s&are &arts ;e6ce&t in'ustrial vehicles<.

Vision
(M)*s Kisi#n is t# be the m#st res&ecte' an' successful enter&rise, 'elighting cust#mers 5ith a 5i'e range #f &r#'ucts an' s#luti#ns in the aut#m#bile in'ustry 5ith the best &e#&le an' the best techn#l#gyL.
.

Mission
Missi#n #f $#y#ta is t# &r#vi'e safe B s#un' /#urney. $#y#ta is 'evel#&ing vari#us ne5 techn#l#gies fr#m the &ers&ective #f energy saving an' 'iversifying energy s#urces. Anvir#nment has been first an' m#st im&#rtant issue in &ri#rities #f $#y#ta an' 5#r7ing t#5ar' creating a &r#s&er#us s#ciety an' clean 5#rl'.

Core $al es
)#re values #f $#y#ta is t# &r#vi'e )ust#mer Satisfacti#n $eam 5#r7 Athics an' &ractices.

"resent "erformance
)urrently the c#m&any is &erf#rming 5ell in aut#m#bile sect#r #f c#untry. (ts sales f#r the year are 2=,GHG units. (t has ca&ture' the largest aut#m#bile mar7et share in the c#untry. (t is greatly c#ntributing in human res#urce 'evel#&ment by training an' #ther such activities. $he 'eman' f#r its &r#'ucts is m#re than the c#m&any*s ca&acity. (t has certain a'vantages u&#n its c#m&etit#rs li7e largest mar7et share, cust#mers* li7ing #f its &r#'ucts m#re than its c#m&etit#rs. $he c#m&any is c#ntinues t# maintain a str#ng c#mmitment t#5ar's its "uman %es#urce. $# enhance )#nsumer Satisfacti#n, e6tensive training &r#grams 5ere hel' 'uring the year. )#m&any c#ntinu#usly arrange service cam&aigns in the cities 5here its 'ealershi&s are &resent t# &r#vi'e 0uality service t# cust#mers an' c#llect their c#m&laints, suggesti#ns an' c#mments ab#ut c#m&any. $he c#m&any als# chec7s its 'ealershi&s c#ntinu#usly f#r n#t #nly maintaining but enhances its stan'ar's t# give t# cust#mers* ma6imum satisfacti#n.

% t re & tlook
+ith the gr#5th #f the ec#n#my, &#litical stability an' availability #f car financing, #ur aut#m#bile mar7et has immense &#tential. -cc#r'ing t# s#me estimates, inclu'ing that #f the 9a7istan -ut#m#bile Manufacturers -ss#ciati#n ;9-M-<, the 'eman' f#r &assenger cars an' light c#mmercial vehicles c#ul' gr#5 fr#m 11G,000 units t# 1H0,000 units by 200H. (nvestment by the in'ustry c#ul' '#uble t# %s =I billi#n, em&l#yment c#ul' gr#5 u& fr#m 170,G00 t# 2=0,000, an' the in'ustry*s c#ntributi#n t# the nati#nal e6che0uer c#ul' /um& fr#m the current %s. G1.G0 billi#n t# %s. 121 billi#n.

"#5ever, f#r the aut#m#bile sect#r t# reali.e this &#tential, it nee's a clear, c#nsistent an' l#ngD term g#vernment &#licy s# that aut#m#bile manufacturers an' ven'#rs, s&ecially #ur f#reign &artners, feel c#nfi'ent #f ma7ing l#ng term investment f#r future e6&ansi#n. $he status #f #ur l#cali.ati#n &r#gram in the &#st $%(MS era is still unclear even th#ugh the ?#vernment has a&&lie' f#r an e6&ansi#n #f $%(MS a&&licability f#r an#ther t5# years ;u& t# ecember 200G<. $he 5#rl' is bec#ming m#re an' m#re #&en. +e can learn fr#m #ther c#untries e.g. (n'ia an' $hailan', 5h# have a'#&te' &#licies that n#t #nly assist in'igen#us manufacturing but als# ma7e their manufacturing internati#nally c#m&etitive.

Cor#orate Social Res#onsibilit!

(n'us M#t#r )#m&any aims t# 'em#nstrate res&#nsible c#r&#rate c#n'uct thr#ugh#ut the entire s&ectrum #f its activities an' #&erati#ns. Fr#m &r#vi'ing high 0uality an' safe &r#'ucts t# v#luntary su&&#rt #f a br#a' range #f s#cial activities in the area #f business c#nnect, res&ecting 5#r7&lace human rights, a'hering t# envir#nmentally safe in'ustrial &ractices, &r#vi'ing technical an' managerial assistance t# ven'#rs, buil'ing l#ngDterm value f#r its shareh#l'ers an' cust#mers, &r#vi'ing mar7eting an' c#nsumer inf#rmati#n, an' ab#ve all, aligning its c#r&#rate activities, as far as &#ssible, 5ith reas#nable s#cietal e6&ectati#ns. $hr#ugh #ur )S% &r#gram an' sl#gan, "Concern Beyond Cars, (n'us M#t#r )# has c#ntribute' #ver %s 100 milli#n in the &ast G years f#r health, e'ucati#n, 5elfare, envir#nment an' r#a' safety &r#/ects, thus &laying a significant r#le in the c#mmunities 5here it #&erates. (M) is a member #f the Unite' 3ati#ns ?l#bal )#m&act, 5hich is a v#luntary initiative, as7ing c#m&anies t# embrace, su&&#rt an' enact, 5ithin their s&here #f influence, its ten &rinci&les in the areas #f human rights, lab#r stan'ar's, the envir#nment, an' antiDc#rru&ti#n.

CSR Initiatives
-s a &#licy, (M) all#cates 1J #f 9r#fit bef#re $a6 each year f#r )S%, an' 5ith #ur )S% initiatives, the c#m&any has ma'e n#table c#ntributi#ns t# vari#us sect#rs inclu'ing A'ucati#n, "ealth B )#mmunity evel#&ment, Anvir#nment, %es&#nse t# 3atural )alamities, %#a' Safety, S&#rts.

&%

"rod cts
'( Camr!
)amry a slee7, stylish, lu6uri#us car is intr#'uce' in 9a7istani mar7et last year. )amry is business class se'an 5ith c#m&aratively l#5 &rices t# m#'el #f #ther c#m&anies 5h# are e0ui&&e' 5ith the similar features. $#y#ta )amry c#mes in t5# m#'els the #ne 5ith aut#matic transmissi#n an' 5ith manual transmissi#n 5ith average &rice #f %s.H,=00,000 an' %s. H,700,000 res&ectively. Features Steering wheel $he steering 5heel #f )amry c#mes 5ith the #&ti#ns by 5hich y#u can change au'i# trac7, set the v#lume an' can c#ntr#l many #ther 'is&lay inf#rmati#n 5ith#ut ta7ing #ff y#ur han's fr#m steering 5heel. A/c with independent temperature control $he air c#n'iti#ning system #f )amry is 0uite much a'vance' it all#5s its user t# c#ntr#l tem&erature acc#r'ing their 5ill by 'ual tem&erature c#ntr#lling #&ti#n, the ne5 air c#n'iti#ning system als# has a feature t# abs#rb the fungus an' 'ust &articles t# ensure a truly hygienic envir#nment f#r the 'river this ma7es the &e#&le allergic fr#m 'ust a little m#re c#mf#rtable. Cruise control switch $his is a very uni0ue feature in the cars #f its 7in' this enables the 'river t# rem#ve their f##t fr#m accelerat#r 'uring 'riving #n high5ay by setting a 'efinite s&ee' 5hen #nce 'river ha' set s&ee' then thr#ugh#ut the /#urney the s&ee' 5ill remain same unless the 'river itself change the s&ee'

&&

)( Corolla
)#r#lla #5es a huge mar7et share in the cars #f its 7in' else this it als# c#ntribute a huge 0uantity in the #verall mar7et share #f (n'us m#t#rs in aut#m#bile sect#r #f 9a7istan. $he latest m#'el #f c#r#lla is c#ntributing ab#ut H2J#f the t#tal mar7et share #f $#y#ta (n'us m#t#rs. $he c#r#lla m#'els are al5ays f#un' 'ifferently 5hen it c#mes t# cust#mer satisfacti#n, the ne5 c#r#lla is a stylish, g##' family sal##n yet can be use' #n l#ng t#urs it has s&eci#us cabin 5ith c#mf#rtable seats in 9a7istan c#r#lla is c#ming in 'ifferent m#'els having 'ifferent fuel ca&acity an' engine ca&ability 5hich enable the cust#mer t# ch##se the m#'el that suits them best. Interior $he interi#r #f c#r#llas is 0uite much s&eci#us as c#m&are t# the sal##ns th#se 5h# are a&&earing as its rivals, it is als# e0ui&&e' 5ith many #ther c#mf#rt an' lu6uri#us #&ti#ns. $he interi#r #f c#r#lla &#sses art #f electr#nics in it an' 5ith electr#nic art it is als# &#sses the art #f beauty an' style as it &#sses the essence #f leather in its leather Sun roof $he sun r##f #&ti#n in the ne5 cruise tr#nic ;ne5 c#r#lla< ma7es attracting &#int f#r the 'river t# en/#y the &leasant 5eather 'uring his 'rive by having a ch#ice #f l##7ing at s7y thr#ugh his sun r##f Cruise control Unli7e )amry c#r#lla has als# been e0ui&&e' 5ith cruise c#ntr#l system, it is 5hat the missi#n $#y#ta is &r#vi'ing their cust#mer the &r#'ucts 5ith m#re an' m#re techn#l#gical inn#vati#ns at l#5er &rices Steering $he steering #f c#r#lla &#sses s#mething t# tal7 ab#ut it has a'/ustable feature by 5hich 'river can change the &#siti#n #f steering acc#r'ing t# his #5n c#mf#rt. (t has the s&ecial 'esign by 5hich it is easy t# turn the car 5hen it is at l#5 s&ee' an' 'ifficult 5hen the car is at high s&ee'

&$

*( C ore
)u#re #f aihatsu is #ne #f the 0uality &r#'ucts #f (n'us m#t#r c#m&any that attracts the eyes #f the sim&le living &e#&le. )u#re is a small an' sim&le car 5ith an engine #f IG0cc h#rse &#5er. )u#re has very high fuel efficiency. )u#re is an elegant an' stylish car Price CUORE O!E" CUORE C# CUORE C# C$% CUORE C# A/& CUORE ECO A&IC 9%()A HHG,000 70=,000 H=1,000 71=,000

' 3#te 8 $he ab#ve &rices may be sub/ect t# change 5ith#ut any &ri#r n#tificati#n Interior (nteri#r #f )u#re is r##my 5ith a &#5er air c#n'iti#n that is 'esigne' t# 7ee& the envir#nment fav#rable f#r 'riving in e6treme 5hether Suspension )u#re has very &#5erful sus&ensi#n t# 'rive the small b#'y #f )u#re sm##thly %ear transmission )u#re &#sses a very &#5erful gear transmissi#n that gives it a uni0ue &lace in the line #f its &r#'uct

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+( "rado

$he allDne5 9ra'# re'efines the rugge' 1+ , 5ith e6hilarating &erf#rmance, gr#un'Dbrea7ing #ffDr#a' ca&abilities an' breathta7ingly b#l' ne5 l##7s. $he ne5 9ra'# has G'##rs an' the &#sitive &#int f#r the ne5 9ra'# is that it is c#m&are' 5ith lu6ury cars an' it is much better an' sm##ther then the lu6ury cars, it has 1+ f#r #ff r#a' 'rive, every ca&abilities 5hile 'riving #n #ffDr#a'. Rugged (m&ressive &#5er an' su&erb han'ling c#ntr#l means an #utstan'ing 'riving e6&erience #n any terrain. Elegance %efine' styling an' &remium features &r#vi'e an ama.ing level #f lu6ury, c#mf#rt an' c#nvenience. Safet( +hatever the a'venture, 5#rl'Dclass safety features hel& &r#tect y#u, y#ur &assengers, even &e'estrians. Intelligent fle)i*ilit( $he r##my GD'##r 9ra'# features a 5i'e variety #f seating c#nfigurati#ns f#r 2 t# 7 &e#&le ;limit #f G &e#&le in stan'ar' ?M N 7 seat #&ti#nal<. 9#5er #&erate' thir'Dr#5 seats f#l' '#5n flat an' a sli'ing functi#n #n sec#n'Dr#5 seats all#5 f#r ease #f st#5ing an' reclining #n KM.

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"u)ur( and comfort 9ra'#*s lu6ury shines thr#ugh 5ith an im&ressive array #f features inclu'ing electricO an' heate' fr#nt seatsP, ED.#ne' air c#n'iti#ningQ, 'us7Dsensing hea'lights P an' rainDsensing 5i&ersP.

,( -il .
$he $#y#ta "ilu6 is bigger, better, an' str#nger than ever bef#re. (tFs the versatile ute that is an -cti#n Utility Kehicle ;-UK<. (ts unbrea7able 5#r7h#rse meets #ffDr#a' acti#n lifestyleR B#asting im&ressive &#5er acr#ss the range, ins&iring &erf#rmance an' han'ling, lu6uri#us c#mf#rt, an' fable' "ilu6 reliability an' 'e&en'ability, itFs g#t the &erf#rmance y#u 5ant an' the t#ughness y#uFve c#me t# e6&ect. -vailable in three versatile m#'el variati#ns ;+#r7Mate, S%, B S%G<, itFs the ute #f ch#ice f#r 'rivers 5h# 5ant it all. Interior Passenger car comfort -s an -cti#n Utility Kehicle, "ilu6 cr#sses all the b#un'aries. (tFs as rugge' as ever, an' N /ust as im&#rtantly N itFs g#t many #f the creature c#mf#rts #f a car. 9#5er 5in'#5s ;S% B S%G<, s&ee'Dsensing rac7 B &ini#n &#5er steering, &#5er '##r l#c7s 5ith 7eyless entry ;S% B S%G<, m#l'e' '##r trims ;all m#'els<, )ruise )#ntr#l;S% aut#matic B S%G<Q, air c#n'iti#ning ;stan'ar' #n S%G B #&ti#nal #n S% B +#r7mate<, a &remium steering 5heel ;S%G<, gate' gear shift ;-@$<, lu6uri#us seating inclu'ing fr#nt s&#rts style' seatsQ ;S%G 161 #uble )ab #nly<, &rivacy glassQ #n rear '##rs an' bac7 5in'#5 ;S%G #uble cab m#'els #nly< an' m#re cabin s&ace in A6tra )ab an' #uble )ab m#'els than ever bef#re. +eaps of ca*in , storage space

&2

$he $#y#ta "ilu6 gives y#u hea&s #f cabin s&ace, y#u can seat u& t# G a'ults in the #uble )ab m#'els ;u& t# H a'ults in the +#r7mate 162 @) &etr#l m#'el<, u& t# 1 a'ults in the A6tra )ab m#'els, an' u& t# E a'ults in the Single )ab. -n' 5ith its slim &r#file an' erg#n#mic seating, y#u get a l#t m#re leg r##m an' s&ace bet5een #ccu&ants. +hatFs m#re, thereFs multi&le st#rage l#cati#ns in the 'ash, in the fr#nt '##r &#c7ets, in the rear '##r &#c7ets ; #uble )ab< an' bac7 0uarter &anels ;Mtra )ab<, un'er the rear seats ;Mtra B #uble )abs<, an' #f c#urse in the centre c#ns#le ;5here fitte'<. C! s(stem -ll m#'els c#me 5ith M9E ) han'sDfree c#m&atibility. c#m&atibility an' Bluet##thSPQ

Man fact ring %acilities

4ust in $ime s&irit im&lies t5# #&&#sing f#rces #f &r#vi'ing fast an' fle6ible res&#nse t# cust#mers, yet buil'ing efficient mechanisms an' systems that are efficient an' 5asteDfree. $he c#nce&t is t# &r#vi'e the right &r#'uct an' inf#rmati#n, at the right time, in the right am#unt, in the right manner, 5hile maintaining high stan'ar's #f efficiency an' c#st c#ntr#l. +e have t# &ractice this c#ntra'ict#ry i'ea in #ur 'aily activities. Indus otor to further enhance capacit( a( ./0 1223

(n'us M#t#r )#m&any 5ill c#mmence 9hase I #f its ca&acity enhancement this year. Mr. 4ahangir $areen, Fe'eral Minister f#r (n'ustries an' 9r#'ucti#n 5ill inaugurate the ca&acity enhancement &r#/ect in the first 5ee7 #f Se&tember 200G at (n'us M#t#r )#m&any*s &lant at 9#rt >asim, Karachi. Aver since the successful launch #f the 3e5 )#r#lla in March 2002 an' its everDincreasing 'eman', (n'us has c#nstantly striven t# increase its &r#'ucti#n ca&acity. (n &revi#us ca&acity enhancement &hases, the c#m&any un'ert##7 a series #f measures 5hereby it enhance' its ca&acity fr#m G7 vehicles &er 'ay in March 2002 t# the current 111 vehicles &er 'ay. $ill 'ate, (n'us M#t#r )#m&any, 5hich is a /#int venture 5ith $#y#ta M#t#r )#r&#rati#n, has investe' m#re than %s 2.7 billi#n in its manufacturing facility at 9#rt >asim -uth#rity. (n a &ress statement, Mr. Shah Saa' "usain, irect#r )#r&#rate 9lanning, state' that the c#m&any has been ma7ing c#ntinu#us eff#rts t# increase &r#'ucti#n an' the current ca&acity enhancement &r#gram 5ill b##st its annual &r#'ucti#n ca&acity further t# 1=2 vehicles &er 'ay by -&ril 200H, generating &r#'ucti#n #f ar#un' G0,000 vehicles &er year. (n this e6&ansi#n &lan al#ne, (n'us
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5ill be investing #ver %s G00 milli#n s# that the t#tal investment in the &r#/ect 5#ul' e6cee' %s E.2 billi#n. Further elab#rating #n the im&act #f these measures #n the ec#n#my, (n'us*s irect#r )#r&#rate 9lanning sai' that this ca&acity e6&ansi#n 5#ul' n#t #nly #ffer m#re vehicles t# meet the gr#5ing 'eman' #f the 9a7istani mar7et, but it 5#ul' als# yiel' greater revenue t# the g#vernment thr#ugh ta6es an' 'uties, further enhance techn#l#gy transfer, an' #ffer m#re em&l#yment an' training #&&#rtunities t# the 9a7istani 5#r7f#rce. $his in turn 5#ul' hel& in ec#n#mic gr#5th an' &#verty alleviati#n.

Management "olicies
Management as a team at (n'us M#t#r )#m&any is c#mmitte' t# c#m&ly 5ith the re0uirements #f #ur (ntegrate' Management System an' t# en'eav#r t# c#ntinu#usly im&r#ve u&#n it in #r'er t#! Manufacture high >uality 9r#'ucts. ?enerate )ust#mer Satisfacti#n. 9r#vi'e Service t# the S#ciety. Maintain Mar7et :ea'ershi&. ('entify an' av#i'@mitigate th#se envir#nmental as&ects 5hich have negative envir#nmental im&acts. )#m&ly 5ith all a&&licable legal, regulat#ry an' #ther re0uirements relate' t# Anvir#nment, "ealth an' Safety. esign an' maintain facilities, establish systems, &r#vi'e training an' c#n'uct #&erati#ns in a manner that safeguar' &e#&le an' &r#&erty. ('entify, evaluate B mitigate health ris7s relate' t# #ur #&erati#ns that &#tentially affect #ur em&l#yees, c#ntract#rs an' the &ublic.

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AC& 4 .
5Action Commitment &eamwor6 for *ecoming 4 . in Pa6istan7 T Means a c#mmitte' team t# ma7e (n'us U 1 in!

%es&ect an' )#r&#rate (mage )ust#mer Satisfacti#n >uantity in 9r#'ucti#n B Sales >uality 9r#fitability Best Am&l#yer

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Com#etitors "rofile
I8 "akistani S / ki Motor Com#an! Limited
F#ll#5ing the terms #f the 4#int Kenture -greement bet5een Su.u7i M#t#r )#r&#rati#n #f 4a&an ;SM)< an' 9a7istan -ut#m#bile )#r&#rati#n ;9-),<, 9a7 Su.u7i M#t#r )#m&any :imite' ;9SM):< 5as inc#r&#rate' as a &ublic limite' c#m&any in -ugust 1=IE. $he ne5 c#m&any assume' the assets, inclu'ing &r#'ucti#n facilities, #f -5ami -ut#s :imite'. 9SM): starte' c#mmercial #&erati#ns in 4anuary 1=I1 5ith the &rimary #b/ective #f &assenger cars, &ic7 u&s, vans an' 161 vehicles. $he gr#un'brea7ing cerem#ny #f the c#m&any*s green fiel' aut#m#bile &lant at Bin >asim 5as &erf#rme' by the then &rime Minister #f 9a7istan in early 1=I=.

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,n c#m&leti#n #f first &hase #f this &lant in early 1==0, inDh#use assembly Su.u7i engines starte'. $he ne5 &lant 5as c#m&lete' in 1==2, an' Su.u7i &r#'ucti#n 5as transferre' t# ne5 &lant V an' three b#6 1E00 cc Margalla car 5as als# a''e' t# its range #f &r#'ucti#n. (n Se&tember 1==2 the c#m&any 5as &rivati.e' an' &lace' 'irectly un'er the 4a&anese Management. -t the time #f &rivati.ati#n SM) increase' its e0uity fr#m 2GJ t# 10J subse0uently8 SM) &r#gressively increase' its e0uity t# 7E.0=J by ecember E1, 2001. $he Bin >asim 9lant further e6&an'e' its &r#'ucti#n ca&acity t# G0,000 vehicles &er year in 4uly 1==1 an' E00,000 vehicles ha' been manufacture' at this &lant by ecember 200E. $#'ay 9a7 Su.u7i has #ne #f the m#st m#'ern aut#m#bile manufacturing &lants in S#uth -sia an' currently e6&#rts its cars t# c#untries li7e Bangla'esh, ?hana, 3igeria B Mal'ives.

II8 -onda Motor Ltd

"#n'a M#t#rs )#. :t'. is the result #f /#int venture bet5een (n'iaFs "er# ?r#u& an' "#n'a M#t#r )#m&any. (t is #ne #f the m#st successful ventures all acr#ss the 5#rl'. 4a&an has create' 5#rl'Fs single largest t5# 5heeler c#m&any an' "er# "#n'a became the first name in early I0s in (n'ia. $his c#m&any has &r#ve' all acr#ss the 5#rl' that vehicles can be 'riven 5ith#ut any &#lluti#n. "#n'a M#t#r )#., :t'. #&erates un'er the basic &rinci&les #f L%es&ect f#r the (n'ivi'ualL an' L$he $hree 4#ysL V c#mm#nly e6&resse' as $he 4#y #f Buying, $he 4#y #f Selling an' $he 4#y #f )reating. Since its establishment in 1=1I, "#n'a has remaine' #n the lea'ing e'ge by creating ne5 value an' &r#vi'ing &r#'ucts #f the highest 0uality at a reas#nable &rice, f#r 5#rl'5i'e cust#mer satisfacti#n. $he )#m&any has gr#5n t# bec#me the 5#rl'Fs largest m#t#rcycle manufacturer an' #ne #f the lea'ing aut#ma7ers. +ith a gl#bal net5#r7 #f G07P subsi'iaries an' affiliates acc#unte' f#r un'er the e0uity meth#', "#n'a 'evel#&s, manufactures an' mar7ets a 5i'e variety #f &r#'ucts, ranging fr#m small generalD&ur&#se engines an' sc##ters t# s&ecialty s&#rts cars, t# earn the )#m&any an #utstan'ing re&utati#n fr#m cust#mers 5#rl'5i'e

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E$al ation of To# Com#etitors of To!ota Motor Cor#oration

S0&T Anal!sis
Strengt1s
,ne #f its strength is its l#cati#n at 9#rt >asim Karachi. M#st #f its ven'#rs are l#cate' in Karachi. (n'us M#t#rs )#m&any gets tires fr#m ?eneral M#t#r, 5hich is l#cate' at 9#rt >asim. S# (n'us M#t#r )#m&any saves a l#t #f trans&#rtati#n c#st. (n'us M#t#r has installe' latest techn#l#gy in its &lant, 5hich is alm#st c#m&uteri.e'. (t is als# strength f#r (n'us M#t#r. $he ma/#r strength #f (n'us M#t#r is that it is rec#gni.e' as mar7et lea'er in the in'ustry. $he #ther ma/#r strength #f (n'us m#t#r is its installe' ca&acity, 5hich is 2000 units &er annum an' it is e6&an'able t# 1000 units &er year. (M) has a 5i'e &r#'uct range, 5hich inclu'es 20 vehicles 5hich satisfy each an' every segment #f mar7et. :ab#r f#rce is als# its strength 5hich is efficient an' 5ell traine'. Aasy availability #f genuine s&are &arts an' its $#y#ta*s resale value act as its strength )reative Suggestive System is its strength t##.

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0eaknesses
(M) has n#t yet achieve' a&&r#&riate ec#n#mies #f scale as c#m&are' t# its c#m&etit#rs. (n'us M#t#r an' "#n'a -tlas m#t#rs are &r#'ucing the same number #f vehicles but (n'us M#t#r incurs huge c#st. F#r (n'us, )K 7its acc#unts f#r 7GJ #f their t#tal manufacturing c#st 5hereas f#r "#n'a )K 7it acc#unt f#r HG J. )K 7its c#st f#r (n'us is #n the average ab#ut 2GJ higher than its c#m&etit#r "#n'a -tlas. (M) has t#tal ca&acity #f 20,000 units but at &resent they are &r#'uIcing G,000 units. $his sh#5s that they are n#t fully utili.ing their ca&acity. (t means that they are n#t am#rti.ing their fi6e' c#st in best 5ay, 5hile ma/#r c#m&etit#r "#n'a -tlas having ca&acity #f 10,000 but at &resent &r#'ucing G000 units. $heir 'ealershi& net5#r7 is 5ea7. )#m&any '#es n#t #5n this 'ealershi& net5#r7. (n'us M#t#r has a manufacturer s&#ns#re' retailer franchise systems. $hey license 'ealers t# sell their cars s# 'ealers #ften charge higher &rice fr#m cust#mer an' als# n#t act u&#n the instructi#ns #f (M). -ll ma/#r 'ecisi#ns are ma'e in 4a&an by the h#l'ing c#m&any. $hey sen' instructi#ns ab#ut their 'ecisi#ns in 9a7istan an' this &r#cess 'elays the &#licy ma7ing at c#r&#rate level by t#& management.

&##ort nities
9#litical stability in -fghanistan 5ill increase 'eman' f#r c#mmercial vehicles in the )entral -sian States s# this is an #&&#rtunity f#r them t# e6&#rt the c#mmercial vehicles as 5ell as &assenger cars t# )entral -sian %e&ublics. Karachi being their nearest &#rt theref#re the #&ening #f the tra'e r#utes in these c#untries 5ill lea' t# an inevitable gr#5th in the trans&#rt sect#r. $he c#m&etiti#n #f the :ah#re@(slamaba' m#t#r5ay, e6&ansi#n #f the r#a' net5#r7 an' re'ucti#n in the rail lin7s 5ill cause e6&ansi#n in the aut#m#biles mar7et in the future. -cc#r'ing t# (m&#rts Manager, Mr. -sa' -li Shah fr#m (n'us M#t#rs, there is an #&&#rtunity t# e6&an' mar7et #f $#y#ta "ilu6 in 3e&al an' Bhutan if (n'ia gives 5ay thr#ugh its tra'e r#ute t# 9a7istan by an agreement.

T1reats
$$

$he g#vernment ta6 &#licies are threat t# (n'us m#t#rs. (n'us m#t#rs have t# &ay H.2GJ ca&ital value a''e' ta6. -&art fr#m this, they have t# &ay EGJ im&#rt 'uty #n )K 7its that is im&#rte' fr#m 4a&an. $hat has increase' its c#sts. $he earning #f (n'us m#t#rs are &resently sub/ecte' t# E0J ta6ati#n 5hile that if "#n'a m#t#rs is sub/ecte' t# GJ ta6ati#n 5hich is threat t# (n'us m#t#rs. $he la5 an' #r'er situati#n in the c#untry es&ecially in Karachi is threat t# (M) 5hich has 'iminishe' &r#'ucti#n an' 'eman' in the c#untry. $he &#litical instability is als# a threat t# (n'us M#t#rs as 5ell as #verall aut#m#bile in'ustry. ue t# &#litical instability, &#licies ab#ut ta6 an' im&#rt 'uties are inc#nsistent. $he auth#rities in (n'us m#t#rs c#nsi'er Su.u7i as a threat t# $#y#ta cars. Su.u7i I00cc an' 1000cc are substitute f#r $#y#ta car. $he reas#n is that &e#&le are bec#ming m#re &rice c#nsci#us an' 5ant ec#n#mical car 5hich give l#5 fuel c#nsum&ti#n that is 5hy Su.u7i 'eman' is gra'ually increasing. $he increasing inflati#n is acting as a threat t# (n'us M#t#rs. "igh inflati#n rate has 'ecrease' the &urchasing &#5er #f &e#&le an' als# 'ecrease' the 'eman' #f $#y#ta vehicles.

0orkforce 2i$ersit! in Ind s Motor Com#an!

(n $#y#ta, alth#ugh the 5#r7f#rce 'iversity is enc#urages as it brings creativity, c#m&etitiveness an' healthy envir#nment, but here #nly the 'iversity is t# be seen in terms #f gen'er an' t# s#me e6tent ge#gra&hical, beliefs an' marital status. $he age 5ise an' s7ill 5ise is n#t &resent in $#y#ta because at the time #f a&&#intment, selecti#n #f em&l#yees is '#ne in such a 5ay s# as t# meet the stan'ar's #f the c#m&any re0uire' f#r the certain ty&e an' level #f the /#b. -ls# the 5#r7 f#rce is given #n /#b training an' 5ith the &assage #f time the em&l#yees get &r#m#te', s#me age an' s7ills brings &r#m#ti#ns #nly. &#en Comm nication Skills -n #&en an' inf#rmal s#rt #f an envir#nment is t# be #bserve' at $#y#ta 5ith fully enc#uraging c#mmunicati#n channels. -n im&#rtant an' unusual thing t# be seen here is that there is n# cabin system i.e., n# se&arate cabins #r r##ms are ma'e f#r t#& management but they remain #n the g# t# 7ee& in t#uch 5ith the l#5er management an' the 5#r7ers c#mm#nly calle' as $eam members.
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&n34ob Training $he c#m&any has the &#licy that as s##n as a &ers#n /#ins its 5#r7f#rce, he@she is &r#vi'e' a &r#&er training t# fit int# the /#b res&#nsibility given t# him@her. $his &hase #f training is &ri#r t# acce&ting the /#b res&#nsibilities. But the #n /#b training, t# #verc#me situati#nal &r#blems being face' by the em&l#yees, is als# very c#mm#n at $#y#ta. $he $3- ;$raining 3ee' -nalysis< is a meth#' #f evaluating &ers#nal ca&abilities is als# an e6am&le #f #n /#b training, 5hich is in c#mm#n &ractice at the c#m&any. Care and Safet! $#y#ta values its em&l#yees a l#t an' c#nsi'ers them as a family. $heref#re, in #r'er t# increase a5areness ab#ut safety measures, it &r#vi'es t5# ty&es #f safety e'ucati#n t# its team members! ,ne is thr#ugh im&r#ving the technical ca&abilities em&l#yees nee' f#r &articular /#bs, the #ther is by &r#vi'ing 7n#5le'ge thr#ugh c#llective e'ucati#n f#r managers an' ?eneral 9lant em&l#yees. -ls# the f#rmati#n #f small em&l#yee gr#u&s t# 'iscuss the &#tential 'angers at the 5#r7 sites is a very c#mm#n activity. Use of Management b! &b5ecti$es 6M7&8 $his meth#' hel&s managers t# m#tivate their sub#r'inates in such a 5ay that they themselves feel res&#nsible in achieving the #rgani.ati#nal g#als as they have been a &art in the g#al setting #f their #5n 'e&artment.

Meetings as Reinforcement Sc1ed les (M) uses a number #f 'ifferent ty&es #f meetings as reinf#rcement sche'ules t# increase the 'esire' #r t# 'ecrease the un'esire' behavi#r #f its 5#r7f#rce. $he e6am&les #f such meetings inclu'e! EM*s meetings ;muriW#ver bur'en, mu'aW5aste, muraWunevenness< t# eliminate the 5asteful activities #f the 'e&artments every M#n'ay 5ith the )A,. ,BA"C- meetings ;the stan'ing meeting< t# /u'ge the &erf#rmance an' &r#gress #f each 'e&artment every $ues'ay 5ith the 'irect#rs an' the )A, #f the c#m&any y M#nthly revie5 meeting #f the 'e&artments themselves 5ith their 'irect#rs, in 5hich the &r#gress #f the 'e&artment an' the &ers#nal &erf#rmances #f the c#ncerne' em&l#yees is evaluate' >%M meeting ;>uality %evie5 Meeting< #f the 'e&artments every m#nth 5ith the )A, -)$ U 1 meeting 5ith the chairman every m#nth.

4ob Enric1ment Tec1ni9 es

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)ertain 4#b Anrichment $echni0ues are als# in &ractice at (M) t# maintain interest #f the 5#r7f#rce in their /#b res&#nsibilities, f#r instance! Avery team member is a :ine ins&ect#r an' can st#& the line #f &r#'ucti#n even f#r small 'efects Suggestive System is very enc#uraging techni0ue t# enhance creativity am#ng the 5#r7ers by ta7ing &art in the 'ecisi#n ma7ing f#r the im&r#vement #f 5#r7ing techni0ues an' c#n'iti#ns.

Com#ensation and 7enefits Incenti$es and Rewards S!stems (M) believes in enc#uraging the &erf#rmance #f its em&l#yees t# m#tivate them t# remain &erf#rming at their best in the c#m&any*s interest. S#me #f its re5ar' systems are menti#ne' bel#5! B#nuses ;&r#fit sharing< #n &erf#rmances an' hierarchy level #n basic salary $he c#m&any gives Am&l#yee #f the m#nth t# all the best &erf#rmers 'uring the m#nth. $he em&l#yees are als# entitles t# Am&l#yee #f the Cear a5ar' 5hich is &resente' t# the best &erf#rmer #n the -nnual Family ay. $he higher management als# uses a system #f sen'ing m#tivati#nal emails t# each an' every 'e&artment in #r'er t# &raise the &erf#rmance #f an em&l#yee in a certain 'e&artment f#r &#sitive reinf#rcement.

Additional 7enefits (M) &r#vi'es a number #f benefits t# retain its value' em&l#yees an' t# 'ecrease turn#ver li7e! Me'ical insurance f#r em&l#yees an' their families :#an li7e h#me l#ans, etc 9r#vi'ent fun's 9ensi#n after 10 years #f service )asual an' me'ical leave $rans&#rt facilities :unch facilities
$2

-&art fr#m &r#vi'ing the lunch, the c#m&any has a very interesting tra'iti#n #f serving a glass #f mil7 every h#ur t# each #f the fact#ry 5#r7ers c#nsi'ering their intense &hysical 5#r7. Maternity leave f#r E m#nths Se&arate envir#nment bu'get f#r every 'e&artment ,vertime c#m&ensati#n t# all late sitting after G&m Avery year the c#m&any als# bears the c#st #f &r#vi'ing the recreati#nal tri&s #f E t#1 'ays t# a certain f#reign c#untries t# its management em&l#yees an' 'ealershi&s ;U&&er management an' mi''le management<. $eam members ;fact#ry 5#r7ers< are &r#vi'e' 5ith "a// an' Umrah facilities every year thr#ugh a luc7y 'ra5 f#r 1 t# G members at each time. U&&er hierarchy in the c#m&any is als# &r#vi'e' 5ith an a''iti#nal benefit #f s#me club membershi& fir the family. -n#ther uni0ue benefit at (.M.) is charity f#r nee'y em&l#yees by the "abib gr#u& thr#ugh secrecy $here is als# a lab#r uni#n t# &resent the issue being face' by the 5#r7 team members t# the management (M) als# has a )ric7et $eam #f its #5n t# &r#vi'e entertainment an' t# enhance enthusiasm in the em&l#yees, f#r 5hich the selecti#n is '#ne #n the ability basis.

"erformance A##raisals Avery year the c#m&any gives &erf#rmance base' a&&raisals in the f#rm #f increments an' benefits. - minimum #f %s. 200@W is given t# every em&l#yee. But this increment is 'isli7e' an' in'icates that the &ers#n has sh#5n .er# &erf#rmance 'uring the year.

$6

&rgani/ation:s C1art

$,

0orking 2e#artments of Ind s Motor Com#an!

e&artmentali.ati#n is the &r#cess #f gr#u&ing relate' 5#r7 activities int# manageable units is calle' 'e&artmentali.ati#n. (t is being very c#mm#n in every #rgani.ati#n as it facilitates the 5#r7ing #f the #rgani.ati#n. (n'us M#t#r )#m&any als# a'#&te' this c#nce&t #f 'e&artmentali.ati#n. F#ll#5ing 'e&artments are 5#r7ing #ut there!

$.

Management

MA;A<EME;T TEAM

Mr. A i S. 3abib Chairman

Mr. B 3yodo -i!e Chairman

Mr. *ar0e# <hias Chief =4e!uti0e 1ffi!er

I;%&RMATI&; TEC-;&L&<Y

Mr. Adnan Ca#i Chief Information 1ffi!er

%I;A;CE
$/

Mr. Muhammad "aisa Chief "inan!ia 1ffi!er

Mr. Mustafa 3asan 8a+hani Company Se!retary

-UMA; RES&URCE

Mr. Sa im A#har Mana5er

L&<ISTICS= A2MI;ISTRATI&; > C&MMERCIAL

Mr. Sa im A#har Mana5er

MA;U%ACTURI;<

Mr. >. (suba+i :ire!tor

SALES > MAR?ETI;<

Mr. Ra#a Ansari Mana5er

I;TER;AL AU2IT

Mr. Ahson (ariq Chief of Interna Audit

CUST&MER RELATI&;S

Mr. Adnan Ca#i 3ead of Customer Re ations

Ad$ertisement
'%

Concl sion

'&

Fr#m the ab#ve 'iscussi#n, it may be c#nclu'e' that $#y#ta (n'us M#t#r )#m&any :imite' has a &urely m#tivating, e6tremely caring an' creativity enc#uraging #&en envir#nment 5hich enables it t# manage its large 5#r7f#rce 5ith minimum issues arising 'ue t# 'iversity. %ather the #rgani.ati#nal setDu& is such that it /#ins the 5h#le 5#r7f#rce in the f#rm #f a family. $#y#ta uses its best eff#rts t# c#m&ly 5ith all lab#r an' em&l#yment la5s an' regulati#ns #f the c#untries 5here it is active. $#y#ta enc#urages an' su&&#rts the &ers#nal gr#5th #f all &e#&le 5#r7ing f#r $#y#ta. Base' #n XMutual $rust an' Mutual %es&#nsibilityY, $#y#ta en'eav#rs t# im&r#ve its business &erf#rmance in #r'er t# ma7e it &#ssible t# &r#vi'e e0ual em&l#yment #&&#rtunities an' t# maintain fair an' stable 5#r7ing c#n'iti#n. $#y#ta strives t# create a safe an' harm#ni#us 5#r7 envir#nment f#r its em&l#yees. $#y#ta res&ect an' h#n#r the rights #f all &e#&le 5#r7ing f#r it an' 5ill n#t 'iscriminate against them #r &ermit the infringement #f their rights.

A""E;2IX A

'$

Inter$iew 0rite #
-n intervie5 5ith the "% Manager Mr. Salim -.har an' Sales an' Mar7eting Manager Mr. %a.a -nsari 5as c#n'ucte' #n +e'nes'ay May 11, 2010. F#ll#5ing 0uesti#ns 5ere as7e' by the managers. - 5riteDu& #f the intervie5 is as f#ll#5s! +e first intervie5e' Sales an' Mar7eting Manager. $he manager 5as as7e' t# intr#'uce the c#m&any. "e t#l' us that (n'us M#t#r )#m&any ;(M)< is a /#int venture bet5een the "abib, $#y#ta, an' $#y#ta $sush# )#r&#rati#n 4a&an ;$$)< f#r assembling, &r#gressive manufacturing an' mar7eting #f $#y#ta vehicles in 9a7istan since 4uly 01, 1==0. (M) is engage' in s#le 'istribut#rshi& #f $#y#ta an' aihatsu M#t#r )#m&any :t' vehicles in 9a7istan thr#ugh its 'ealershi& net5#r7. $he c#m&any 5as inc#r&#rate' in 9a7istan as a &ublic limite' c#m&any in ecember 1=I= an' starte' c#mmercial &r#'ucti#n in May 1==E. $he shares #f c#m&any are 0u#te' #n the st#c7 e6changes #f 9a7istan. $#y#ta M#t#r )#r&#rati#n an' $#y#ta $sush# )#r&#rati#n have 2G J sta7e in the c#m&any e0uity. $he ma/#rity shareh#l'er is the "#use #f "abib. "e further t#l' us that )#re values #f $#y#ta are t# &r#vi'e )ust#mer Satisfacti#n, $eam 5#r7 an' Athics an' &ractices. +hile tal7ing ab#ut the &resent &erf#rmance #f the c#m&any he t#l' us that currently the c#m&any is &erf#rming 5ell in aut#m#bile sect#r #f c#untry. (ts sales f#r the year are 2=,GHG units. (t has ca&ture' the largest aut#m#bile mar7et share in the c#untry. (t is greatly c#ntributing in human res#urce 'evel#&ment by training an' #ther such activities. $he 'eman' f#r its &r#'ucts is m#re than the c#m&any*s ca&acity. (t has certain a'vantages u&#n its c#m&etit#rs li7e largest mar7et share, cust#mers* li7ing #f its &r#'ucts m#re than its c#m&etit#rs. $he c#m&any is c#ntinues t# maintain a str#ng c#mmitment t#5ar's its "uman %es#urce. $# enhance )#nsumer Satisfacti#n, e6tensive training &r#grams 5ere hel' 'uring the year. )#m&any c#ntinu#usly arrange service cam&aigns in the cities 5here its 'ealershi&s are &resent t# &r#vi'e 0uality service t# cust#mers an' c#llect their c#m&laints, suggesti#ns an' c#mments ab#ut c#m&any. $he c#m&any als# chec7s its 'ealershi&s c#ntinu#usly f#r n#t #nly maintaining but enhances its stan'ar's t# give t# cust#mers* ma6imum satisfacti#n. "e in'icate' t5# ma/#r c#m&etit#rs #f $#y#ta! Su.u7i an' "#n'a. Furtherm#re, 5e intervie5e' "% Manager. "e t#l' us that (M) believes in enc#uraging the &erf#rmance #f its em&l#yees t# m#tivate them t# remain &erf#rming at their best in the c#m&any*s interest. "e menti#ne' fe5 #f the re5ar' systems 5hich are menti#ne' bel#5! B#nuses ;&r#fit sharing< #n &erf#rmances an' hierarchy level #n basic salary $he c#m&any gives Am&l#yee #f the m#nth t# all the best &erf#rmers 'uring the m#nth. $he em&l#yees are als# entitles t# Am&l#yee #f the Cear a5ar' 5hich is &resente' t# the best &erf#rmer #n the -nnual Family ay. $he higher management als# uses a system #f sen'ing m#tivati#nal emails t# each an' every 'e&artment in #r'er t# &raise the &erf#rmance #f an em&l#yee in a certain 'e&artment f#r &#sitive reinf#rcement.
''

-''iti#nal Benefits inclu'e! Me'ical insurance f#r em&l#yees an' their families :#an li7e h#me l#ans, etc 9r#vi'ent fun's 9ensi#n after 10 years #f service )asual an' me'ical leave $rans&#rt facilities :unch facilities -&art fr#m &r#vi'ing the lunch, the c#m&any has a very interesting tra'iti#n #f serving a glass #f mil7 every h#ur t# each #f the fact#ry 5#r7ers c#nsi'ering their intense &hysical 5#r7. Maternity leave f#r E m#nths Se&arate envir#nment bu'get f#r every 'e&artment ,vertime c#m&ensati#n t# all late sitting after G&m Avery year the c#m&any als# bears the c#st #f &r#vi'ing the recreati#nal tri&s #f E t#1 'ays t# a certain f#reign c#untries t# its management em&l#yees an' 'ealershi&s ;U&&er management an' mi''le management<. $eam members ;fact#ry 5#r7ers< are &r#vi'e' 5ith "a// an' Umrah facilities every year thr#ugh a luc7y 'ra5 f#r 1 t# G members at each time. U&&er hierarchy in the c#m&any is als# &r#vi'e' 5ith an a''iti#nal benefit #f s#me club membershi& fir the family. -n#ther uni0ue benefit at (.M.) is charity f#r nee'y em&l#yees by the "abib gr#u& thr#ugh secrecy $here is als# a lab#r uni#n t# &resent the issue being face' by the 5#r7 team members t# the management (M) als# has a )ric7et $eam #f its #5n t# &r#vi'e entertainment an' t# enhance enthusiasm in the em&l#yees, f#r 5hich the selecti#n is '#ne #n the ability basis.

B#th the managers c##&erate' greatly an' ans5ere' all #ur 0uesti#ns &atiently t# us. +e are highly in'ebte' t# b#th #f them f#r giving us time fr#m their &reD#ccu&ie' sche'ule.

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A""E;2IX 7

I$CO E S&A&E E$& FOR &+E 9EAR E$!E! :U$E;20 122/ 122< PAR&ICU"ARS
SA"ES )#st #f sales %ROSS PROFI& -'ministrative B Selling A6&enses OPERA&I$% PROFI& ,ther (nc#me ,ther e6&anses PROFI& =EFORE I$&ERES& , &A#ES (nterest PROFI& =EFORE &A#ES $a6es $E& PROFI& AF&ER I$&ERES& , &A#ES Una&&r#&riate' &r#fit br#ught f#r5ar' PROFI& A>AI"A="E FOR APPROPRIA&IO$ Appropriations $ransfer t# general reserves (nterim 'ivi'en';%s, 1 &er share< 9r#&#se' 'ivi'en';%s, G &er share< U$APPROPRIA&E! PROFI& CARRIE! FOR?AR! &O RE>E$UE RESER>ES EAR$I$% PER S+ARE@Rs per shareA

Rs in 222 1131.;;B @./C1BD12A ;1E1IIE0E< 1D/;B.B 211HH77 @<;/BC.A ;EE12G0< 113;/;D 1I12127 1;/B3C 1</;D/< EG1E07 @.DBC;3A 21HH7E1 1;13C3/ ;11EEE1< @3/3DCA 202E10E 11DD1/. ;=0GG7< @B/;2</A 1=E2I1H .<B;1<1 D. ;H7G2E2< .<B;;2; 12G7H11 BD3/22 117 ;.<<22 12G77H1 ;/;222 .<B;;22 707G00 ; 1G7200 .C8B< E=E000 12G7700 H1 1H.00

122; Rs in 222 1GHE1=I0

'2

A""E;2IX C & r $isit to Ind s Motor Com#an!

'6

A""E;2IX 2

*aste the 0isitin5 !ards here.

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