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Network Data Tools Gap Analysis

January 31, 2012

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Scope

Purpose : status on NTS tools group-wide exposing opportunities and conflicts in order to define a global strategy Analysis conducted on
SGCIB DC (Datacenter) + BHFM RCSG (Backbone)

For network data tools (doesnt include VCS or NSS) Whats a tool ?
Application used to monitor or manage the network & telecom infrastructure Shared by the team Can be homemade or bought Out of scope : tool used by a single person, tool running only on desktop

Network Data Tools Gap Analysis

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Trends & Strategy

Networking teams must move from managing technology to managing SLAs. (Gartner) Network availability and performance: give guarantees to business and show that network is under control Converge to corporate tools when available (GTS) Ensure outsourced services adhere to our global standards, NTS providing the standard tools where required Define & promote standards for SG-Group worldwide

Network Data Tools Gap Analysis

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Trends & Strategy

GTS Corporate
NSM Pepper, LAN Histo, GTI

Internally managed
HPOV, Cacti/Nagios, Ciscoworks

Complex home-made
Crocodile, IPT Health

Basic script

Network Data Tools Gap Analysis

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Classification method

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Profiling Flow Latency Advanced Fault Capacity Planning Configuration Fault Inventory Authentication Billing

: application-driven analysis / optimization : whos talking to whom (qualitative & quantitative)

: network response time (sometimes applicative)

: network troubleshooting (sometimes applicative) : managing medium-term network load, performance : device configuration archive

: real-time alarms & problem management

: inventory services (host, device, ) : AAA rights managements for network devices : needed to bill our services to the clients/users

Three levels of added value (client centric)

Low Medium High
: important for network function, transparent to client : partially visible to the client (on-event)

: visible & critical to client-GTS relation

Outsourcing difficulty is proportional to the added value

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SGCIB Inventory

Indicator Type Added Value

Profiling Flow High High

Tool (strategic choice) Features

Opnet Crocodile Corvil Netscout Crocodile Corvil Netscout Corvil Niksun Application optimisation Accounting (software) Accounting (hardware) Accounting (hard & soft) Latency, Jitter (ms) Latency, Jitter (s) Packet analysis (always-on) TCP Statistics Packet analysis (event) TCP Statistics Packet analysis (always-on) TCP Statistics Bandwidth, CPU, Memory, Errors (event) Bandwidth, CPU, Memory, Errors (event) Bandwidth, QoS, CPU Backup & archive Backup SNMP Traps Syslog Availability SNMP Traps Syslog Availability Routes, Errors, Topology Technical inventory Asset, Link & Host inventory Subnet inventory Tacacs+ authentication Telecom cost reallocation Network cost reallocation

NSM migration worldwide Crocodile support problem

Accounting is Netflow-based Capacity planning is Infovista-based (EoS)

Latency Advanced Fault

High Medium

Capacity Planning

Medium

Cacti Netscout Crocodile

Ciscoworks server is EoS

Ciscoworks & Marley as central tools (Lanhisto, GTI, etc.)

Configuration Fault

Low Low

Ciscoworks Scripts NSM

HPOV

Inventory

Low

Authentication Billing

Low Medium

Scripts Ciscoworks Marley IPSubnet CiscoSecure ACS Crocodile Marley

Network Data Tools Gap Analysis

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RCSG Inventory

Indicator Type Added Tool (strategic choice) Features Value

Profiling Flow Latency Advanced Fault Capacity Planning Configuration
Fault Medium Low Medium Medium Low Low Netscout Cacti (IP-SLA) Netprobe Oscar (Cacti) Scripts ESM HPOV Netcool Scripts Linux server Inventory Low OVDI Elite Excel Scripts OGS Guards CiscoSecure ACS OVDI SICOM Accounting (soft) Latency, Jitter (ms) Packet analysis (event) Bandwidth, CPU, Memory, Errors Backup for Cisco Backup for Nortel SNMP Traps Availability SNMP Traps Availability TFTP, Syslog, NTP Host inventory Link inventory Subnet inventory Asset inventory Service inventory Radius authentication Tacacs+ authentication Network cost reallocation Telecom cost reallocation

HPOV obsolete migrating to Netcool Oscar is internally developed for capacity planning (eq Crocodile) ESM solution needs to be updated

Packet captures are

on-demand software-based

Authentication Billing

Low Medium

Network Data Tools Gap Analysis

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DC + BHFM Inventory

Indicator Type
Profiling Flow Latency Advanced Fault

Added Tool (strategic choice) Features Value

Low High Dashboard BMC Infovista (5view) Acterna + Clearsight Latency (ms) Packet analysis (event) TCP Statistics Packet analysis (event) TCP Statistics Bandwidth, CPU, Memory, Errors Backup for Cisco Backup for Cisco SNMP Traps Availability SNMP Traps Availability Bandwidth, CPU, Memory, Errors TFTP, Syslog, NTP Asset, Host and Service inventory Link inventory Subnet inventory Tacacs+ authentication

CITS specific requirements for capacity planning

All server interfaces monitored All devices monitored for CPU, memory, errors, etc.

Capacity Planning Configuration Fault

High Low Low

Dashboard BMC Scripts ESM Netcool Service Pilot Dashboard BMC Linux server MS Access Elite Excel CiscoSecure ACS

Netcool solution deployed in 2008 Dashboard BMC is EoS and probes are undersized No permanent capture

Inventory

Low

Authentication Billing

Low

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Summary

Type
Profiling Flow Latency
Advanced Fault Capacity Planning Configuration Fault Inventory

Subtype

SGCIB
H H H L M M L Opnet Netscout Corvil IPSLA Netscout Undefined Ciscoworks

RCSG
M Netscout IPSLA Undefined Undefined Undefined ESM Netcool Elite Undefined OVDI OGS CiscoSecure OVDI SICOM

CITS

Proposed Target
Opnet Netscout Corvil IPSLA Netscout Q1 2010 Ciscoworks ESM Q2 2010 Out-of-scope Marley (BOB) Marley (LH) Out-of-scope CiscoSecure Out-of-scope Out-of-scope

Micro (s) Macro (ms)

Cisco Nortel Telecom Hardware Host Service Network Telecom

Authentication Billing

L M M L L L NSM L L Marley (GTI) L L Marley (BOB) L L Marley (LH) L L Marley (GTI) L L CiscoSecure L M Marley M M Crocodile M

L H M L L L L L L

IPSLA Undefined Undefined Undefined ESM Netcool Elite Undefined Undefined

L CiscoSecure M Undefined M Undefined

Low Medium High

: important for network, transparent to client : partially visible to the client (on-event) : visible & critical to client-GTS relation

Next steps
Validate revised targets (APT Board) Define road-map for rationalization projects

Network Data Tools Gap Analysis

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Need validation on

Netscout is the strategic choice for Advanced Fault Management

Present on SGCIB network worldwide (Paris, London, Amer) Probes interact with Netscout Performance Manager
Already purchased on both ex-ITS and ex-TLN perimeters

Netscout purchased Network General (Infinistream) in Sep 2007

Raising their expertise in network analysis to a new level

Capacity Planning category

Service Pilot has been discarded as strategic partner
Solution is not group scalable Young and small enterprise (12 employees) No direct worldwide presence

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