REEM ZEBI

reemzebi@yahoo.com

259 13
th
Street Mobile
Palisades Park, NJ 07650 (201) 496-0747



Professional Experience


Global Gas Station; Stamford, CT 6/13-Present
Office Manager
Manage complete operations of a demanding and busy gas station business.
Day to day responsibilities include plan, schedule, supervise, and ensure that all gas station attendants adhere to
business policies and procedures.
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors
operations on sales
Prepared and forecasted monthly, quarterly, and yearly budgets.
Hire, train, and evaluate five staff members.
Prepare payroll on a weekly basis for employees.
Create and promote strong business relationships with vendors, salesmen and local businesses.
Handle all inventory selection and purchases with venders and salesmen.
Prepare and maintain correspondence and sales records while resolving customer issues.

Publishers Circulation Fulfillment (PCF); Rockleigh, NJ 6/08-1/10
Marketing Analyst Business Operation Analysis
Assisted Marketing Manager in project execution with research, data preparation, proposal/presentation creation and
coordination.
Evaluated the productivity and profitability of NYT agent performance based on multiple systems to track activity.
Developed a model to determine cost structure for multiple call centers.
Created daily business summary reports to monitor sales levels, evaluate effectiveness of marketing promotions, and
evaluate call center agent performance.
Forecasted sales and account trends for numerous NYT programs and promotions.
Provided analytics and reports on customer segmentation and retention campaign to the New York Times.
Provided internal PCF client with analytics on direct marketing, customer care, and logistic operations.
Created and distributed reports based on requests from both PCF and New York Times (NYT) clients.
Generated and managed daily, weekly, monthly reports and analysis.
Prepared ad-hoc reports/analysis.


American International Group (AIG); Berkeley Heights, NJ 1/06-6/08
Financial Analyst Regulatory Reporting
Worked closely with the Director of Financial Analysis and Sr. Vice President to provide ad-hoc analysis and data.
Assisted in building standard Quality Assurance templates and guidelines to ensure QA and UAT testing was accurate.
Provided strategic recommendations to management in correcting AIGs historical data to improve data integrity.
Analyzed data and submitted over 100 Workers Compensation data fillings per year.
Reported key profit and loss metrics to NCCI, State and Federal Regulatory Agencies. Data provided was used to
establish annual Workers Compensation Insurance rates. Timely and accurate reporting created favorable rates to AIG.
Provided regular data and status reports to Project Mangers, Team Leaders and Quality Process Leaders.
Coordinated, organized and completed strategic financial and business projects.
Collaborated daily with Actuarial department, IT, Data warehouse, Deloitte & Touch and Price Waterhouse in
preparation for financial audit data.
Reinstated five years of financial data reports by utilizing complex Excel model of premium and losses in actuarial
ratemaking.
Researched quantitative anomalies, analyzed evaluation methods, and provided thorough explanations to successfully
deliver the financial information to the applicable regulatory bureaus of six states.




AA World Class; Ridgefield, N.J. 9/04-12/05
Account Representative/ Licensing
Worked closely with VP of Sales, President and company CEO in creating promotional samples and presentations for
portfolio to showcase during events and meetings.
Provided complete customer care price quotes, product information, processed purchase orders, resolved issues
through credits, replacements, refunds, and issued call tags as appropriate for product return.
Handled all promotional and apparel logos for NIKE, ADIDAS, MTV, K&Co and Heatherette during Fashion week.
Handled customer inquiries, quotes, and orders related to licensing to various trademarks such as NFL, MLB, NBA,
NHL, and Disney.
Communicated with buyers and overseas factories regarding purchase orders and product designs.
Coordinated and scheduled customer shipments with Production department.
Coordinated all returns, processed and followed-up on corrective action reports.
Monitored customer credit information in conjunction with the Credit and Collection department.
Created innovative presentations, distributed information packets, and prepared marketing packages to capture new
customers and up-sell to current customers.


Marshalls; North Bergen, N.J. 8/00-12/02
Supervisor
Responsibilities included opening and closing procedures of store and registers.
Prepared accurate and timely account reconciliation for bank disbursement and concentration and depository accounts.
Prepared the daily and monthly Cash Flow forecast and supporting analysis for estimating month end cash balance to
be reported on the financial system.
Responsible for depositing store funds to bank on a daily basis.
Acted as the store Manager in the absence of management and when needed.
Assisted the Store Manager with Customer Service, Human Resources, Merchandising and Operations. Store was
awarded 2nd place in Bergen and Hudson Countys for revenue and customer satisfaction.
Interviewed, hired and trained new employees and current employees.
Handled customer-escalated issues to ensure customer has a positive shopping experience.
Assisted and trained employees in making smart business decisions regarding customer service issues.
Supervised daily job functions performed by employees and provided additional coaching when needed.


EDUCATION: The New School, New York, NY- Fashion Design AAS Dec 2011
New Jersey City University, Jersey City, NJ- Bachelor of Science in Business Administration May 2005

SKILLS: Bilingual (English/Arabic) Microsoft Word, Excel, PowerPoint, Access, Outlook, Windows 2000 & XP, AS400,
MAS 90, Rumba, SPT, EMIS, EPRS, Cognos, CRUIS, TPAIR, Mercury Quality Center, SQL, Paradox,
FireZilla, Siebel, Adobe Photoshop and Illustrator, Color Swatch, Flat and hand Sketch, Hand and machine
sewing, Patternmaking, Draping.

INTERESTS: Fashion, Beauty, Sketching, traveling, and Baking.

ACTIVITIES: * Vice President of Activities, NJCU Business Society, 2002-2005.
* Coordinator/choreographer for Multicultural Fashion Show sponsored by the Indian Cultural Club, Montclair
University, Montclair, NJ, 2003-2005.
* Producer/Director of Fashion Show for NJCU Business Society Charity Event, 2002 2005.