Question1 : Describe the process of communication in detail.

Answer : THE COMMUNICATION PROCESS Communication is important in building and sustaining human relationships at work. Communication can be thought of as a process or flow. Before communication can take place, apurpose, expressed as a message to be conveyed is needed. It passes between the sender and the receiver. The result is transference of meaning from one person to another.The figure below depicts the communication process.

Sender The sender a person or groups who wish to convey a message to another can be considered the source-encoder. This term suggest that the person or group sending a message must have an idea or reason communicating (source) and must put the idea or feeling into a form that can be transmitted. Encoding It involves the selection or specific signs or symbol (codes) to transmit the message such as which language and words to use how to arrange the words to use how to arrange the words and what tone of voice and gestures to use. Message The second component of the communication process is the message itself-what is actually said or written the body language that accompanies the words and how the message is transmitted. The medium used to convey the message is the channel and it can target any of the receivers senses. It is important for the to be appropriate for the message and it should help make the intent of the message more clear. Channel The actual means by which the message is transmitted to the receiver (Visual, auditory, writtenor some combination of these three) is called the channel. The channel is the medium throughwhich the message travels. The channel is the observable carrier of the message.Communication in which the sender's voice is used as the channel is called oral communication. When the channel involves written language, the sender is using written communication. Decoding Decoding means interpreting what the message means. The extent to which the decoding bythe receiver depends heavily on the individual characteristics of the sender and receiver. Receiver The receivers the third component of the communication process is the listener who must listen observe and attend. This person is the decoder who must perceive what the intended (interpretation). Perception uses all of the senses receive verbal and nonverbal messages. Response The fourth component of the communication process the response is the message that the receiver returns to the sender is also called feedback. Feedback can be either verbal or non verbal or both. Nonverbal examples are a nod of the head or a yawn. Either way feedback allows the sender to correct or record message.

Question2 : Difference between formal and informal communication. Answer : CHANNELS OF COMMUNICATION a) Formal Communication Formal communication follows the route formally laid down in the organization structure. There are three directions in which communications flow: downward, upward and laterally(horizontal). b) Informal Communication or Grapevine Informal communication, generally associated with interpersonal communication, was primarily seen as a potential hindrance to effective organizational performance. This is no longer the case. Informal communication has become more important to ensuring the effective conduct of work in modern organizations
1. Difference between formal and informal organizational communication are as follows:

Subject
1.Definiation

FormalCommunication
When communication takes place through the formal official channels then it is known as formal communication. Formal communication is not flexible. Formal communication is totally controlled by the management. It has documentary evidence. Official discipline is strictly maintained in formal communication. In formal communication information can flow only upward and downward. Here speed of communication is slow. In case of formal communication secrecy can be maintained. There is no scope for creation of rumor in formal communication. Generally information is not distorted. It is time consuming. In case of formal communication caution, there is almost no chance of misunderstanding. It is expensive. As official discipline is maintained chance of mistakes is very low.

InformalCommunication
Any communication by passing the formal channels can be termed as informal communication. It is flexible. It cannot be controlled like formal communication. It has no documentary evidence. Official decorum and discipline are not followed. But in informal communication information flows freely to all direction. Informal channels are very fast; here information can be transmitted instantly. Here maintaining secrecy is very difficult.

2.Flexibility 3.Degree of control 4.Evidence 5.Discipline 6.Flow of information 7.Speed 8.secrecy

9.Rumor 10.Distortion 11.Time 12.Misunderstanding

Due to its flexible nature rumor can be created. As official decorum is not followed information can be distorted. Less time is taken for transmitting information. Due to lack of control misunderstanding can takes place?

13.Cost 14.Mistakes

It is less expensive than formal communication. On the other hand, as strict rules are not followed possibility of mistakes is very high

Question3 : Discuss the impact of communication on business. Answer :