Front Office Management Book

HOTEL FRONT MANAGEMENT BOOK By Gajanan Shirke Author Of Various Hospitality Management Book Visit : www.gajananshirke.
com
GAJANAN SHIRKE : www.gajananshirke.com
INDEX 1.0. Introduction of Hotel Industry 1.1. DEFINING THE HOSPITALITY INDUSTRY 1.2. HISTORY AND DEVELOPMENT OF THE LODGING INDUSTRY 1.3. HISTORY & DEVELOPMENT OF LODGING INDUSTRY IN INDIA
1.4. DEFINING THE TERM HOTEL

1.5. CLASSIFICATION OF HOTELS 1.6. CLASSIFICATION OF HOTELS ON THE BASIS OF OWNERSHIP OF AFFILIATION 1.7. MANAGEMENT CONTRACT
1.8. ALTERNATE LODGING FACILITIES
1.9. Historical developments in hospitality industry

1.10. Founders of the Hotel industry
1.11. Top worlds 24 Hotel Chains

1.12. TARGET MARKET OR SALES & MARKETING IN HOTELS
1.13. Tourism Industry

1.14.1. INDUSTRY AND WORKINGS 1.15.2.India: Tourism Revenues and Expenditures 1990-2010
1.15.3.Analysis Of The Tourism Industry In India
1.15.4. Swot Analysis

1.15.5. TYPES OF CUSTOMERS & SEGMENTATION
1.15.6. The Tourism Industry

1.15.7.Tourism Destination Operators/ Destination Management
1.15.8. Some Players

1.16. Key Timeshare Concepts
1.16.1. Different types of timeshare programs

1.16.2. What exchanging is (swapping your week for someone elses?) 1.16.3. Resort Seasons (aka, the Color of a week) 1.16.4.Buying Timeshare 1.16.5.The resale market 1.16.5. Exchanging Your Timeshare Week 2.0 Front Office department Layout 2.1. Front Office Equipment
3. 0.Front Office Organization 3.1. Importance of Front Office 3.2. FRONT OFFICE ORGANIZATION Departmental Hierarchy 3.3. FUNCTIONAL ORGANIZATION OF FRONT OFFICE DEPARTMENT
3.4. TYPE OF ROOMS

3.5. TARIFF PLANS
3.6. TRANSACTIONAL ANALYSIS

3.7. Status of rooms

3.8. Front Office Systems
3.9. Front office forms

3.10. FRONT OFFICE SALESMANSHIP
3.11. JOB DESCRIPTION

4.0. KEY CONTROL
5.0. HOTEL ORGANIZATION 5.1. FUCNTIONAL DEPARTMENTS / DIVISONS OF HOTEL 5.2. LOBBY Functions 5.3. HANDLING OF VIPs 5.4. UNIFORMED SERVICES 5.5. Front Office Procedure in emergencies 6.0. Reservations 7.0. REGISTRATION
10. Communications in Front Office 11. Front office Management 11.1. Guest Service Requests 11.2. Handling Complaints and Guest Relations 11.3 Front office Security Operations 11.4. Room Change and Upgrade Procedure 11.5. Guest history 11.6. SINGLE LADY
11.7. FRONT OFFICE OPERATIONS

11.8. Occupancy Statistics
11.9. Tourism
11.10. FRONT OFFICE ACCOUNTING
11.11.THE NIGHT AUDIT

11.12. PLANNING AND EVALUATING OPERATIONS 11.13. FORECASTING 11.14. MANAGING HUMAN RESOURCES
11.15. Rooms Division Department: Operational Issues 11.16. BUDGETING 11.17. Format Used In Front Office 11.18. Guidelines for handling threats 11.19. Telephone Skills for telephone operators 11.20.Body Language and Business Etiquette 11.21. Checkout and Settlement 11.22.Check-Out and Account Settlement
11.23.Procedure of Conveying Luggage, Observing Check-Out, Times & Presenting Bills
11.24.Employing future selling techniques

11.25.Express Check-Out
11.26. Self Check-Out

11.27. Handing over at the end of the shift
11.28.Handling Complaints
11.29. CForm
11.3. Duties & Responsibilities of Bell Service

11.30.1. Bell Captain-FRONT OFFICE DEPARTMENT JOB DESCRIPTION
11.30.2. Bell Caption

11.30.3. Handling Guest Group Luggage
11.31. Telephone operator

11.32. Concierge
11.33. Coordination Between Departments

11.34. Forecasting Techniques:
GAJANAN SHIRKE : www.gajananshirke.com 11.35. REVENUE MANAGEMENT
11.36. NIGHT AUDITING 11.36.1. Front office accounting system 11.37. Front Office Department 11.38. Handicapped room 11.39. Golden Rules for Hoteliers 11.40. TELEPHONE HANDLING STANDARD PHRASES 11.40.1. Telephone systems (PBX, PABX, EPABX) 11.41. Handling of in house guest mail/ parcels/ courier etc
11.41.1. Handling of the guest mail/ parcels/ courier etc. for the guest who is due to check-in
11.42. EXPRESS CHECK OUT 11.43. Importance of a Guest to a hotel 11.44. The basic duties of each section or sub department 11.45.Front office forms 11.46.Reservation Charts 11.47. Communications 11.48. Handing over at the end of the shift
11.49. Market Based Pricing. 11.50.Up selling 12. FRONT OFFICE TERMINOLOGY
FOR BOOK PURCHASE KINDLY VISIT www.gajananshirke.com Or Write me gajanan@gajananshirke.com / gajananshirke@gmail.com

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HOTEL FRONT MANAGEMENT BOOK By Gajanan Shirke Author Of Various Hospitality Management Book Visit : www.gajananshirke.

GAJANAN SHIRKE : www.gajananshirke.com

1.4. DEFINING THE TERM HOTEL

1.8. ALTERNATE LODGING FACILITIES

1.9. Historical developments in hospitality industry

1.11. Top worlds 24 Hotel Chains

1.13. Tourism Industry

1.15.3.Analysis Of The Tourism Industry In India

1.15.4. Swot Analysis

1.15.6. The Tourism Industry

1.15.8. Some Players

1.16.1. Different types of timeshare programs

3.4. TYPE OF ROOMS

3.6. TRANSACTIONAL ANALYSIS

3.7. Status of rooms

3.9. Front office forms

3.11. JOB DESCRIPTION

GAJANAN SHIRKE : www.gajananshirke.com

11.7. FRONT OFFICE OPERATIONS

11.11.THE NIGHT AUDIT

11.23.Procedure of Conveying Luggage, Observing Check-Out, Times & Presenting Bills

11.24.Employing future selling techniques

11.26. Self Check-Out

11.3. Duties & Responsibilities of Bell Service

11.30.1. Bell Captain-FRONT OFFICE DEPARTMENT JOB DESCRIPTION

11.30.2. Bell Caption

11.31. Telephone operator

11.33. Coordination Between Departments

GAJANAN SHIRKE : www.gajananshirke.com

FOR BOOK PURCHASE KINDLY VISIT www.gajananshirke.com Or Write me gajanan@gajananshirke.com / gajananshirke@gmail.com

GAJANAN SHIRKE : www.gajananshirke.com

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