Scape/empa REPAIRS & MAINTENANCE FRAMEWORK

Delivering efficiency benefits and flexibility through a simple and fast route for Public Sector clients

PARTNERSHIPS

Scape is the Managing Agent for East Midlands Property Alliance.

Scape/empa | Repairs & Maintenance Framework

The fast, flexible and cost-effective route to maintaining public sector buildings
Launched in response to the need for the public sector having to do more with less, the empa Repairs & Maintenance Framework offers high quality, cost-effective repairs and maintenance solutions for public sector buildings in the East Midlands. It provides a variety of service levels including 24 hour call out, reactive maintenance, planned maintenance, servicing/statutory testing and minor works with value for money and quality certainty.

Quality
The empa Repairs & Maintenance Framework combines the expertise of a number of partner contractors. These companies have considerable experience in building maintenance on all public sector property types and have outstanding reputations in their fields.

Value
Every partner contractor has been appointed following competitive tendering to ensure they provide exceptional value for money. The empa Repairs & Maintenance Framework enables public sector bodies to benefit from collective buying power and savings of 750,000 in procurement costs, with projected savings for clients over a 4-year term of up to 2.5m.

Options
Flexibility is key to the empa Repairs & Maintenance Framework. By packaging a wide range of contractor management solutions, it gives you options to suit your needs from on-demand response to defined tasks, to a fully managed service. A number of payment options allow risk to be managed according to your requirements, while flexible IT provisions enable communication with existing systems and data.

The empa Repairs & Maintenance Framework is quick and simple to introduce and use. It delivers cost-efficiency at all stages by modernising the construction process, fostering collaborative relationships with all stakeholders and adopting best practice solutions based on reliability, innovation and continuous improvement.

Scape/empa | Repairs & Maintenance Framework

Engaging local communities

empa exists to ensure best value is achieved for the 650m spent annually on construction goods and services by local authorities in the East Midlands. As an alliance of local authorities and other public bodies, consisting of over 40 participants in the region, empa allows them to speak with a single voice and deliver on both the social and economic aims of the local communities. empa actively encourages use of SMEs to deliver locally.

Efficiency
empa develops a successful collaborative team approach to procuring frameworks, creating teams and managing projects. Joint procurement, early contractor involvement and efficiencies such as common documentation combine to save empa framework clients between 10% to 30% on design and technical service costs and 9% on construction costs.

Proven
In the short time that the empa alliance has been in existence, 13.5m has been saved by public authorities in the East Midlands. Clients are already benefiting from immediate engagement with the contractor developing and delivering their projects. empa already helps train SMEs and local communities through its engagement and training initiatives.

Six reasons why

Single point of contact simplifying administration and improving co-ordination Value for money each contractor appointment subject to competitive tendering Tailored solutions choices regarding level of contractor input and payment model Expertise all contractors have considerable expertise in providing maintenance services across the public sector Performance management regular monitoring of performance indicators, with on-going improvement targets built in Integration sharing of information and data between client and contractor systems

Scape/empa | Repairs & Maintenance Framework | Page 1

Scape/empa | Repairs & Maintenance Framework

Delivering certainty and efficiency benefits for all

Design
Scape will produce an outcome which is both successful and meets the requirements of all stakeholders. By employing specialists in project delivery through a framework, Scape ensures your organisation will achieve significant benefits in shortening timescales, reducing costs and optimising quality.

Procure

Consult
Certainty
Scape offers certainty on quality, timescales and value through a proven, results-based approach. Scape Procure, Scape Consult and Scape Design combine to deliver a collaborative, sustainable, risk-managed approach that adds certainty to the efficiency of public sector building management programmes.

Frameworks
With the launch of its Repairs & Maintenance Framework on behalf of empa, Scape continues to expand its portfolio of innovative frameworks from national construction, to large projects, to minor works. Each delivers immediate efficiencies in streamlining operations, and savings generated through collective buying power.

Frameworks currently available:

National Construction Framework National Design Services Framework empa Intermediate Framework empa Minor Works Framework empa Repairs & Maintenance Framework Replacement Windows Framework Roof Recovering Framework empa Design and Technical Services

Forthcoming frameworks (late 2011):

National Project Management / Quantity Surveying Framework National Minor Works Framework

This framework is the first of its kind in the UK that has been developed by a collaborative organisation. We believe it offers Local Authorities and indeed any other public sector organisation operating in the East Midlands a great opportunity to innovate and deliver better services for its customers.
Alan Coole - Development Director, Scape

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Scape/empa | Partners

www.enterprise.plc.uk

Enterprise is a major UK support services company. It provides front-line services to local authorities, universities, the emergency services, MOD defence estates and Central Government organisations. Long-term customer partnerships ensure that essential daily services are delivered efficiently and on time. Enterprise services include:
Design and Project Management of Asset Management Programme Building Fabric Repair planned and reactive services, based on condition information, customer priorities and user patterns Mechanical and Electrical Systems Routine systems inspection

We are delighted to be a part of this innovative and important framework. We welcome the opportunity to contribute positively to local areas and economies and offer a cost efficient approach to the array of services we provide.
Martin Joyce - Local Government MD, Enterprise Managed Services

Reducing costs
Enterprise focuses on adding value and reducing costs. This is achieved through integrated management systems, new technology, innovation, environmentally-responsible techniques, community-focused projects and service re-engineering.

Tests for legislative compliance Future maintenance programme planning System cleaning, lubrication and component replacement Customer contact centre

Scape/empa | Repairs & Maintenance Framework | Page 3

Scape/empa | Partners

www.derbyshire.gov.uk

Service delivery
We know public buildings, its our business. Corporate Property has extensive experience of ensuring that public buildings are serviced to the highest standards. Our investment in multi-skilled teams of locally based people accommodates all your property requirements. Wherever possible we create employment opportunities locally and use local supply-chains.

Customer focus
Corporate Propertys customer care practices are under constant development, shaped by ongoing dialogue with customers. Service performance is constantly reviewed and as an approved framework provider, Corporate Property is able to offer you speed and flexibility, quality and reliability, and peace of mind that your repair & maintenance requirements are delivered on time and to budget.

Improving Life for Local People is at the core of everything that Corporate Property does. With over 50 years experience of delivering Property Services to Derbyshire County Council properties, we pride ourselves on delivering high quality services throughout communities.
Steve Gerrard Deputy Director of Property

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Scape/empa | Partners

www.oliveticonstruction.co.uk

When we started this process, we did so in the conviction that local companies are best placed to deliver added value to the Scape/empa Framework. Our inclusion within it provides us the opportunity to prove it.
Gian Oliveti Framework Director

High quality
The Oliveti consortia is a partnership of established local companies. They provide a high quality, customer focused service. The key objective of the consortia is to ensure the direct employment of local people to deliver local services and to provide an environment where they can flourish through the provision of skills development and training.

Tailored solutions
Through early engagement with clients, and by truly understanding your value drivers, Oliveti tailor solutions to meet your exact requirements. Efficient management processes and procedures ensure we provide exceptional levels of customer satisfaction. In particular, this means keeping appointments, completing repairs in one visit and having no defects.

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Scape/empa | Partners

www.woodhead-one.co.uk

Woodhead One is a specialist division of Robert Woodhead Ltd. It provides a one-stop repairs and maintenance service to public sector organisations.

Adding Value
We are a local SME, passionate about the East Midlands. This passion is a key strength reflected in everything we do, which means not only improving service delivery in the region, but also providing local training and creating local jobs
David Woodhead Managing Director

Woodhead One add value by working with you to find efficient ways of solving your problems. We have over 50 years experience of working with local authorities, schools and other public sector partners. Our proven service is reliable, flexible and focuses on providing you with simple solutions and finding better ways of working.

Local opportunities
Woodhead One is committed to training, from apprentices to senior teams, as well as extending opportunities to clients and supply chain members. This is backed by a commitment to using local resources, sourcing local materials and using local suppliers.

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Scape/empa | Partners

www.willmottdixon.co.uk

PARTNERSHIPS

Willmott Dixon Partnerships provides support services to over 100,000 homes, 1200 public buildings and in excess of 50 commercial properties across the country. They work with a broad portfolio of customers including local authorities, housing landlords, schools, universities, police and fire stations and MOD sites. They are renowned for delivering a fast, efficient, quality and friendly service. Working in Partnership
Willmott Dixon has a long and successful history of working collaboratively with its clients. Their passion and commitment to deliver high quality and value added services makes them a partner of choice.

Making a difference
Meeting the needs of their customers is central in their approach. They set targets, make promises and deliver upon them. They have an open and friendly culture where staff are names, not numbers and their people go that extra mile to make a difference.

Unlocking potential
Willmott Dixon take a planned approach to Change Management working with its clients to re engineer operational process, install leading edge IT solutions and embedding investment programmes in its people asset to unlock the true potential of all.

We believe the efficiency gains made available through the framework will be important in making public sector spending go further. We have a strong track record of combining high quality repairs and maintenance services with excellent value for money for our clients. We are excited by the challenge of delivering efficient and cost effective services to public sector organisations operating in the East Midlands.
Mick Williamson Managing Director

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Scape/empa | Partners

www.kier.co.uk

Local service
Kier Building Maintenance was created to offer specialist repairs and maintenance skills to the social housing and public buildings sectors. Their aim is to combine local knowledge with a national presence ensuring service is delivered and managed by local people in local places.

Embracing your culture

Kier Building Maintenance bring the expertise and experience of its employees, its style of delivery and its organisation ethos. They also embrace the culture of your organisation, your governance, your communities and your people in order to provide a successful working environment. Our strength is our commitment to successful and innovative partnering. We achieve this by building our relationships on trust, openness and shared values to provide the best service.
Phil Oades Framework Director

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Scape/empa | Process Map

From start to completion, enjoy a fast and efficient process

empa repairs and maintenance

PROCESS MAP
Key

START 1
Inception
Access Agreement and Framework Manual issued Client training implemented Service needs, stakeholders, timescales identied Budgets identied Form Development Team Outline solution dialogue between Framework Contractors, Client and Scape Professional team requirements dened Access Agreement signed

Client owned tasks Scape owned tasks Contractor owned tasks

Inception Authorisation
G AT E W A Y

Jointly owned tasks

2
Project Information Finalised
G AT E W A Y

Dening the Service

Service Request agreed: - Delivery options - Scope of services TUPE implications agreed Payment model agreed Framework duration agreed Technical data and procedural arrangements collated

3
Mini Competition and Evaluation
Invite tenders Manage queries/dialogue Result reporting Quality marking Dialogue with preferred Contractor Complete Memoradum of Agreement and award

Delivery Agreement terms conrmed

Delivery Agreement Award

G AT E W A Y

Award criteria and weightings nalised

Framework Operational
G AT E W A Y

4
Mobilisation
Integration workshops Strategic and operational teams formed Service set up established: - People - Processes - Technology Risk register agreed

5
Service Delivery
Monthly reporting/review: - Delivery - Resourcing - Performance Quarterly reporting/review: - Performance - Continuous improvement - Information sharing Annual strategic review: - Performance - Health and Safety Performance - VfM benchmarking

SME engagement

Framework Concluded
G AT E W A Y

Training/education and skills plan developed

6
Post Completion Review
Delivery model reviewed

FINISH

Scape is a Local Authority controlled company and Managing Agent for empa.

Scape/empa | East Midlands Sub-Regions

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SUB-REGION 3 1 SUB-REGION 1 SUB-REGION 2

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SUB-REGION 5

SUB-REGION 6 6

Sam Bacha Paul Windle

Email: SamB@scapebuild.co.uk Email: PaulW@scapebuild.co.uk

Business Development Managers Scape System Build Limited 4th Floor, Pearl House 5 Friar Lane, Nottingham NG1 6BT Tel: 0115 958 3200 www.scapebuild.co.uk www.em-pa.org.uk