WorldTracer Baggage Management Product Snapshot

2009 SITA Proprietary Information Customer Only Page 1 of 5

In 1989 SITA began designing, in close cooperation with the airline industry, a global baggage service
system. This system would incorporate multi-system functionality into one system and thus simplify
baggage service procedures. The end result of these efforts is SITA/IATA WorldTracer, a single,
flexible and fully integrated modular baggage management system that went on-line in December
1991.
Overview
The Management Module is designed to be accessed via CRT, which provides full functionality on
a real-time basis.
In addition to the Advise if Hold, Unclaimed Baggage and Forwarding files available in Tracing, the
Management Module offers the capability to create and manage Damage/Pilferage files and
Found Property.
Management files contain elements necessary for tracking costs and statistics, for example,
amount claimed, amounts paid, baggage weights, fault station and terminal, reason for loss codes
and reason for loss comments.
The Management Module provides three-year file storage. This centralized storage of file
information is available to all departments worldwide that require access (e.g. stations, central
tracing, claims, customer relations) and effectively replaces the need for paper files
The Management Module can generate messages automatically, at the subscribers choice, to
other modules and industry systems, such as WorldTracer Tracing, Baggage Claims
Investigation and PaxClaims system.
Each Management Module station or subscriber has an Action File. An Action File is a "queuing
mechanism that allows non-solicited messages to be received by a specified station or subscriber.
Messages are stored on the Action File for up to seven days. The Action File is divided into
several areas for different types of messages in order to increase agent efficiency.
At stations where a Management Module subscriber handles other airlines, the subscriber only
needs to indicate who is handled at which airports, which tracing system (if any) and, if required, a
teletype address where copies of mishandling files should be sent for each handled airline.
Once these parameters have been established, files for handled airlines at the specified airports
will be accepted by WorldTracer, irrespective of whether or not the airlines are Management
Module subscribers. Those handled airlines that are subscribers of the WorldTracer system have
immediate access to the files that have been created on their behalf
If an airlines handling agent is a Management Module subscriber, files can be created and
updated on behalf of the handled carrier. The handler can perform tracing on these files or the
function can be transferred, in the airline subscribers preferred timeframe, to the airlines office.
Once a file is created in the Management Module for an airline subscriber, either party can
retrieve and amend the file
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The Management Module provides a number of reports with a variety of options that cover various
aspects of baggage performance and are available on demand. As an option, selected reports
can be generated automatically. Where appropriate, these reports can be requested for a day, a
month or a date range. They can be requested for a station, a region or for the entire airline.
Some are available in summary form or for a year-over-year comparison. The following reports
are available and can be used to effectively improve the airlines operations and customer service.
FRR - File Reference
MAV - Average Cost Performance
MBD - Baggage Delivery
MCS - Payment/Cost
MDP - Damage/Pilferage
MFD - Flight Date
MFF - Fault Flight
MIP - Monthly Interline Proration
MRC - Fault Station Percentage Mishandlings
MRD - Type of Damage
MRI - Total Inputs
MRK/MFK - Fault Station Performance
MRP - Fault Station Cost
MSP - Station Performance
MRS - Activity Status
MSF - Fault Station Log
MSL - Station Log
MWF - Worst Flight


Found
Property
Register
The Management Module offers a subscriber the ability to
maintain a log of unchecked articles left in an airlines facility; for
example, a book left in the seatback pocket or an aircraft or an
umbrella left in the gate area.

Once entered, an agent can search for items in the Found
Property Register using a variety of criteria including the name of
the item and the date it was located. Items are retained in this log,
at the subscribers choice, for between 30 and 90 days. Upon
retirement from the Register, again at the subscribers option,
items may be sent to the Action File, printed at a teletype address
or simply erased.

On-Line
HELP
Extensive "HELP" is available in the WorldTracer Management
Module. Detailed information on system transactions, elements
and options can be requested on demand.

Baggage
Delivery
The Management Module includes a special system for managing
delivery of recovered bags. This system allows you to print
delivery orders for specific bags consigned to delivery companies
and print reports of daily deliveries.

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Non Participant
Tracing
Option
The WorldTracer Non-Participant Tracing option is a value-added service
that allows handlers the option of creating five (5) day tracing files in
WorldTracer for the non-participant airlines they handle.

Once this function has been selected by the handler, a non-participant
airline at any station on that companys system can be designated to add
tracing to the service they provide.

Activation is simply a matter of advising WorldTracer Customer Support of
the desire to activate this feature and for the handling company to then add
the non-participant airline to the station record for each non-participant
airline to be provided this service.

Key Bennefits
The Management Module provides varied operational information that can be used by management
to help reduce baggage mishandlings and their associated costs. Some features are:
Replacement of a "paper file" system
Immediate worldwide access at any time to
o Files created by your airline
o Files created by a handling company
o Files created by another company for an interline passenger
Centralized, long term storage of files
Interface with industry baggage systems
Statistical information and reports defined by subscriber and generated automatically or on
demand which
o Assist in quality control and system supervision
o Improved handling facilities for carriers
o Measure staff productivity
o Improve passenger service

Definitions
AHL - (Advise Holding Passenger Bag). A Transaction which creates a file containing information on a
passenger and that passenger's mishandled baggage.
TNT - (Tag Number Trace) - A Transaction which begins a preliminary search for lost baggage using the
baggage tag number only.
RFW - (Retrieve Forwarding Files) - A Transaction which produces a list of all Forward Files.
ROF - (Request for On-Hand Bag File) - A Transaction which provides a list of On-Hand Bag Files according to
specified criteria.
ROF CC - (Request for All On-Hand Bag File) - A Transaction which provides a list of On-Hand Bag Files by
Contents at all USERs stations.
RAF All - (Request All Files) - A Transaction which produces a list of all AHL files by Color Type at all USERs
stations.
RAF CC - (Request All Files) - A Transaction which produces a list of all AHL files by Contents at all USERs stations
SMS - (Short Message Service) - A message sent to a passengers SMS-enabled mobile phone or device.
SEA - (Send E-mail Message) - A status message sent to a passengers e-mail address.
WorldTracer Baggage Management Product Snapshot
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Pricing
Monthly Subscription Fee

Seven Hundred Nineteen United States Dollars ($US 719) per month.

Usage Charges - Chargeable Transactions

Transactions Per Month Unit Charge per Transaction
($US)
BAH/AHL* First 1 - 1500 1.438
Next 1501 - 3000 1.152
Next 3001 - 5000 0.863
Next 5000+ 0.431
* In the case of handling other airlines, the fee is charged to the handler for each file created for airlines
members of the WorldTracer Tracing Module only. Files created for WorldTracer Management members
are charged to the handled member airline.
Optional transactions:
In the case of handling other airlines, the below are always charged to the handler
TNT/QAH/ROF/RFW $US 0.125
RAF/CC - ROF/CC $US 0.581

Transactions Per Month Unit Charge per Transaction
($US)
SMS First 1 - 150 0.235
Next 151 - 300 0.195
Next 301 - 500 0.165
Next 500+ 0.135

SEA First 1 - 1500 0.020
Next 1501 - 3000 0.015
Next 3001 - 5000 0.010
Next 500+ 0.005


Non-participant Tracing Option

$US 0.352 per 5-day tracing file created for non-participant airlines. This fee is in addition to the
AHL fee. Always charged to the handler.


Implementation Fee

Two Thousand Nine Hundred United States Dollars (USD 2,900.00)




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Deposit on Account

One Thousand Three Hundred United States Dollars ($US 1,300)*
*This amount will be invoiced upon contract signature and will be refunded or credited upon contract
termination.


Contract Term
The contract initial term is five years with automatic renewals of one year at a time unless notice is
given at least 6 months in advance.

System Review & Training Plan
System Review - normally held via a conference call, with the customer and WorldTracer staff to get
a clear understanding of the new contract. We review the customer's current baggage procedures,
handling, all of the baggage operations (international/domestic arrivals), SITA training dates & sites,
in-house training needs, communications access, ordering & testing, equipment, software & hardware
requirements. We also establish target dates for connections, training, cutover and any other issues
that need to be addressed.

Training Plan - SITA provides a training class, for up to four (4) of Customers employees, of not
more than ten (10) days duration, at SITA training center (London or Atlanta). The WorldTracer
modules are subject to numerous changes implemented throughout the year, as a result of changes
voted for at our Annual Customer Conference. The SITA training provides you with the most up-to-
date information on WorldTracer Management and Tracing and is critical to the success of the use of
the system. It includes not only the agent training but also specific training for supervisors, training
staff and the person appointed WorldTracer Coordinator.

Training at Users site is subject to SITAs agreement and will bear an additional cost of USD950 per
day in addition to the trainers travel, accommodation and subsistence expenses.

Questions

Cecilia Escobar-Silvius, Business Solutions Manager
Tel: +1 770 303 4522 Mobile: +1 404 610 0001
Email Address cecilia.escobar-silvius@sita.aero
Sitatex - ATLGBXS