Copyrighted Material

Edited by and
erp ub go we

DENNIS LOcK
.co

LINdSAY ScOTT
om g ow

go

we rpu b.c

om

go

we

rpu

b.c

rpu

b.c o

Copyrighted Material

go

we

rpu

b.c

Gower Handbook of People in Project Management

om g ow erp ub .co m go we rpu b.c om

ow

erp

ub

.co

go

http://www.gowerpublishing.com/isbn/9781409437857

we

rpu

b.c om

Contents

List of Figures xxi Notes on the Contributors xxvii Prefacexxxix

PARt 1
Chapter 1

MANAGEmENt ANd ORGANISAtIoN

3 4 5 6 10 11 11 13 13 15 17 18 18 19 20 21 22 22 24 26 27 27 29 29 32

People and Project Management Donnie MacNicol Management Challenges Specific to Projects Impact of People in Project Management A Model for Analysing and Improving Relationships between People and Projects Wider Management Perspectives Summary Conclusion: Guidance from this Handbook Chapter 2 Successes and Failures of People in Projects Todd Williams Defining Project Success and Some Statistics Factors that Contribute to Project Failure Processes and Procedures Leading the Project Company Management Actions and Reactions Prioritisation of People, Procedures, and Technology Improving Project Success Rates Leadership and Direction The Effect of a Bad Personality on the Team Listening to Your Stakeholders Difficult Decisions Team Building Conclusion References and Further Reading Chapter 3 Project Life Cycles Dennis Lock Some Fundamental Features of Project Life Cycles Life Cycle Implications for People Before Project Authorisation

vi

Gower Handbook of People in Project Management Copyrighted Material

we

rpu

Chapter 4

go

we

Chapter 6

rpu

b.c

Chapter 7

go w

People in Public Sector Projects Jon Hyde and David Sawyer Public Sector Organisations Organisation Structures of Public Sector Projects Project Management Methods and Frameworks Politics Budgetary Issues Austerity Measures Use of Contractors

om g

Project Management in the Private Sector Susan de Sousa Introduction Organisation Structures of Private Sector Projects Senior Project Stakeholders Project Management Methodology Support from Senior Management Business Change Projects Sharing Best Practice Politics Contractors and Outsourcing The Project Manager in the Private Sector Conclusion

rpu

b.c

ub

.co

Chapter 5

Corporate Managers Support for the Project Manager Dennis Lock Costs and Benefits of Project Management How Much Project Management Do we Need? Active Support from Senior Management for Project Management References and Further Reading

go

Project Sponsors Karsten Isenbeck and Joel Friedman Introduction Motivations and Expectations of Project Sponsors Project Sponsor Competencies Research Findings Conclusions References and Further Reading

b.c om

Management of People in Relation to the Life Cycle Phases of a Project after Authorisation Transfer of Responsibilities During the Project Life Cycle Difficulties Caused by Life Cycles that Do not Run to Plan Conclusion References and Further Reading

we

rpu

b.c

om

go

om

ow

erp

ow

erp

ub

.co

go

we

rpu

b.c o

erp

ub

.co

go

we

Copyrighted Material

g ow erp ub .co m

34 36 37 38 38

39 39 39 43 48 50 50 53 53 55 57 60 61 61 63 63 63 66 66 67 67 68 69 70 71 71 72 73 75 77 78 78

Contents Copyrighted Material

vii

Commercial Awareness Project Managers in the Public Sector Pay, Conditions of Service and Motivation Conclusion References and Further Reading

rpu

erp

ub

.co

Chapter 8

ub

.co

Chapter 11 International Projects Jean Binder Introduction Traditional, Distributed, International and Virtual Projects To Be or Not to Be Global? Examples of Global Projects How to Manage Global Projects Collaborative Tools and Techniques Summary References and Further Reading

.co

we

rpu

Chapter 10

Managing in Matrix and More Complex Organisations Dennis Lock Characteristics of Matrix Organisations Resolving Conflicting Commands in Matrix Organisations Hybrid Organisations Organisation of Management Change Projects Contract Matrix Organisations More Complex Organisation Forms References and Further Reading

b.c

om

Chapter 9 Introduction to Project Organisation Structures Dennis Lock Introduction to Organisation Structures Coordination Matrix Project Organisations Project Team Organisations Further Reading

go

we

Project Management in the Third Sector John Cropper An Introductory Cautionary Tale Nature of Third Sector Projects Funding Third Sector Projects Special Challenges for Third Sector Project Managers Summary of Project Management Standards and Practice in Third Sector Projects

go

we b.c om g ow

rpu

.co

ow

erp

ub

go

we

rpu

b.c o

go

erp

ub

go

we rp

go w

erp

Chapter 12

ub

.co

Managing People in Virtual Project Organisations Penny Pullan Examples of Virtual Project Teams
Copyrighted Material

m g

ow

b.c om

79 79 81 82 82

85 85 86 89 90 92 95 95 100 102 104 105 105 109 111 112 114 116 116 117 117 117 121 122 124 130 132 132 133 134

viii

Gower Handbook of People in Project Management Copyrighted Material

Virtual Project Teams Virtual Project Meetings Summary References and Further Reading Chapter 13 The Creative Organisation  Geof Cox Innovation Ready-Aim-Fire Fire-Fire-Fire Ready-Ready-Ready Ready-Fire-Aim Releasing Creativity Ready-Aim-Fire in Teams Conclusion References and Further Reading

b.c om

erp

ub

Chapter 15

go

we

Chapter 16

go w

People in Supporting Roles George Jucan Introduction PMO Roles Organisation Roles Conclusion

rpu

b.c

People in Senior Project Roles George Jucan Introduction Project Management Roles at the Governance Level Project Management Roles at the Operational Level Conclusion

.co

go

we

rpu

b.c o

go

we

rpu

b.c

om

Chapter 14

Project Stakeholders 153 Guy Giffin Introduction 153 Stakeholder Management: an Integral Discipline of Project Management155 Defining Project Success 156 Inadequate Knowledge and Tools 157 Science and Art 159 Planning and Modelling 160 Concluding Case Example 160 References and Further Reading 161

ow

erp

PARt 2

PEoplE IN ANd ARoUNd tHE PRoJEct ENvIRoNmENt

ub

.co

go

we

rpu

b.c

om

go

we

rpu

om g

ow

erp

ub

.co

Copyrighted Material

g ow erp ub .co m

135 138 139 140

141 141 142 143 145 146 147 149 149 150

163 163 164 168 174 175 175 175 184 188

Contents Copyrighted Material

ix

Chapter 17

we

rpu

Chapter 18

go

Chapter 19

go w

Chapter 20 Identifying and Building Key Relationships Neil Walker Introduction The Challenge of Relationship Management Why Relationships Require Active Management Identifying Project Relationships within the Organisation Identifying Stakeholders Stakeholder Analysis Engaging with Stakeholders

.co

m g

PARt 3 ImpRovING PRoJEct TEAmS ANd THEIR PEoplE

ow

erp

ub

The Workplace of the Future Colin Stuart Introduction Darwinism and the Evolution of the Office The Perfect Storm The Paradigm Shift The Future? Acknowledgements References and Further Reading

we

rpu

b.c

The Construction Working Environment Steve Lewis Introduction Geographic Location and Human Resource Availability Environmental Psychology in Construction Employee Well-being, Motivation and Working Conditions Health and Safety Requirements Responsibilities Concluding Summary References and Further Reading

b.c

om

The Project Office Environment Dennis Lock Management Responsibility for the Office Environment Legislation Planning the Office Layout A Suggested Office Layout for the Project Management Function The Visual Environment The Climatic Environment Catering for the Needs of the Individual Conclusion References and Further Reading

rpu

ow

erp

ub

.co

go

we

om

ow

erp

ub

.co

go

.co

go

we

rpu

b.c o

we rp

ub

erp

ub

.co

go

Copyrighted Material

b.c om

189 189 190 191 194 197 199 200 201 201 203 203 204 206 207 208 212 213 214

215 215 216 219 222 225 226 227

231 231 231 232 233 234 236 237

Gower Handbook of People in Project Management Copyrighted Material

Building and Maintaining Relationships Arrival of New Stakeholders Conclusion Chapter 21 Creating and Changing a Project Team Andy Jordan Introduction Building a Team Developing the Team Changing a Team References and Further Reading

b.c om

we

rpu

Chapter 22

go

we

Chapter 23

rpu

b.c

Chapter 24

Cross-cultural Relationships Jean Binder Defining Culture Culture and Project Management The Impact of the Dimensions on Global Project Management Avoiding Generalisations Building on the Richness of a Multicultural Team: Crossvergence and Hybridisation Conclusion References and Further Reading

om g

Managing Conflict in Projects Peter Simon and Fred Murray Webster Introduction Conflict or Opportunity? Basic Concepts Choice of Conflict Response Supporting Conflict Management Skills Managing Conflict through Mediation Controlling Yourself Conflict Sites in Projects Maturity in Project Conflict Management Conclusion References and Further Reading

rpu

b.c

Building Relationships through Influencing Mark Rodgers The Intellect of Influence True Project Leadership Typical Routes to Power Building the Engine of Influence Rules of the Relationship Road Influencing Upward Conclusion References and Further Reading

b.c

om

go

we

rpu

om

ow

erp

ub

.co

go

ow

erp

ub

.co

go

we

rpu

b.c o

erp

ub

.co

go

we

go w

Copyrighted Material

g ow erp ub .co m

238 241 242

243 243 243 245 247 250 251 251 252 253 255 259 261 262 262 263 263 263 265 267 270 274 276 276 278 280 280 281 281 282 288 291 292 293 293

Contents Copyrighted Material

xi

Chapter 25

go

Chapter 26

we rp

ub

Chapter 28

.co

Leadership Alfonso Bucero Historical Background Leadership Attitude Leadership Styles Leading Yourself Leading Upwards Project Management Charisma Effective Leaders Based on the Results of a Seminar Personal, Practical Advice
Copyrighted Material

m g

Chapter 27 Ethics in Project Management William A. Moylan Ethical Base for Project-driven Organisations Infusing Ethics into Professional Project Management Ethics in Team Building Executive Support for Ethical Project Management Ethical Analysis of Stakeholders Needs A Model for Ethical Project Leadership Professional Codes of Ethics for Project Leaders Ethics in Construction Projects Conclusions References and Further Reading

we

rpu

Behavioural Traits A Research Paper by Dr Paul Giammalvo Introduction Methodology Findings Using the Behavioural Profiles in Practice From Theory to Reality Conclusions Acknowledgements

we

rpu

Project Communications Jo Ann Sweeney Communicating Project Information Developing Personal Communication Skills Top Communication Skills for Project Managers Communications with Stakeholders Identifying your Target Audiences The Project Communications Route Map Creating a Balanced Portfolio of Communication Channels Allocating Responsibilities among Team Members Matrix of Monitoring Mechanisms Summary References and Further Reading

rpu go we

b.c

om

ow

erp

ub

.co

b.c

om

ow

erp

ub

.co

go

ow

erp

ub

.co

go

we

rpu

b.c o

go w

erp

ub

.co

go

b.c om

295 295 295 296 300 300 304 309 311 312 313 314 315 315 316 318 321 322 327 327 329 329 331 332 332 333 335 336 337 341 342 345 345 346 346 347 351 352 354 358

xii

Gower Handbook of People in Project Management Copyrighted Material

Chapter 29

Concluding Summary References and Further Reading

rpu

b.c o

Chapter 31

.co

go

Chapter 32

go w

Team Development Elisabeth Goodman Introduction Stages of Team Development Accelerating the Transition to High Project Team Performance Preferences and Behaviours of Individual Team Members

we

rpu

Management Theorists of the Twentieth Century Dennis Lock Introduction Pareto: An Early Economist with an Interest in Demographics The First Industrial Observers An Increasing Interest in People Rather than Tasks Greater Interest in Personality and Self-motivation Henri Fayol Spanners Peter Drucker, John Humble and Management by Objectives The Quality Gurus Conclusion References and Further Reading

go

Chapter 30 Managing Daily Routines: A Day in the Life of a Project Manager Sam Barnes Introduction One Day in the Life of a Project Manager To-do Lists One Day in the Life of a Project Manager: Resumed References and Further Reading

ub

.co

Conducting Ones Self in Project Management Dennis Lock Knowing your Organisational Environment Learning about your Project Kick-starting Your Project Establishing Relationships Management Style The Commercial Aspects of your Project Project Methodology Temptations Managing Stress and Your Personal Health Your Career References and Further Reading

go

we

rpu

b.c

om

go

we

rpu

b.c om

ow

erp

we

rpu

b.c

om

b.c

om g

ow

erp

ub

.co

go

we

erp

ub

Copyrighted Material

g ow erp ub .co m

360 360

361 361 362 364 367 368 369 370 372 374 375 376

377 377 378 378 380 388 389 389 390 390 391 392 396 397 398 399 400 400 403 403 403 404 406

Contents Copyrighted Material

xiii

ow

erp

Chapter 33

go w

Chapter 37 Self-development Edward Wallington Introduction

ub

.co

.co

m g

Chapter 36

Learning and Training: Part 2 Dave Davis Knowledge, Skills and Abilities Facilitated versus Solitary Training Training Techniques Personal Margins References and Further Reading

ow

erp

go

Chapter 35

Learning and Training: Part 1 Dave Davis Learning and Wisdom Training and Intelligence Learning for Leadership Cognitive Response Learning and Learning Curves Knowing Yourself Mindset for Training References and Further Reading

we

rpu

PARt 4

DEvElopING tHE INdIvIdUAl

439 439 440 442 444 444 447 450 451 453 453 454 456 461 461 463 463

erp

go

we rp

ub

ub

.co

go

we

rpu

b.c o

Copyrighted Material

b.c

om

ow

.co

Chapter 34

Conduct of Meetings Dennis Lock Administration of Meetings Purposes of Project Meetings References and Further Reading

go

we

Motivating People in Projects Bernado Tirado Profiling Team Members Motivational Theories Applying Motivational Theories Conclusion References and Further Reading

.co

Drawing on MBTI Differences in a Positive Way for the Team and its Work Belbin Roles in a Project Team Learning Techniques Conclusion References and Further Reading

go

we

rpu

ub

rpu

b.c

om

erp

ub

b.c om

408 410 412 414 414

417 417 420 423 426 426 427 427 431 435

xiv

Gower Handbook of People in Project Management Copyrighted Material

b.c

om

Chapter 38

go w

erp

om g

ow

Chapter 40

Coaching and Mentoring Kevin Dolling and Paul Girling Origins of Coaching and Mentoring How About an ology? Definitions of Coaching and Mentoring Supportive Environment Key Skills and Qualities for a Supporter Does the Business Case for Coaching and Mentoring Stack Up? Summary: A Chemistry Lesson References and Further Reading

erp

ub

.co

go

we

rpu

b.c o

go

we

rpu

Chapter 39

Developing Project Management Capability 487 Tim Ellis Introduction 487 CoP Forms and Approaches 488 Role of a CoP Facilitator 488 Case Examples Both Within and Across Organisations 490 Checklist: Three Questions to Ensure that your CoP is Fully Effective492 How Individuals and Organisations Benefit from CoPs 494 Acknowledgements 495 References and Further Reading 495 497 497 498 499 501 507 508 509 510

ub

.co

go

we

rpu

b.c

Copyrighted Material

b.c

om

Developing Competency Dennis Lock and John Cornish The Nature of Competency Developing Competency within a Defined Role The Employers Role in Developing Competency Assessing and Improving Competency after the Initial Learning Period The Individuals Role in Developing Competency Action Learning as a Competency Development Technique Conclusion References and Further Reading

go

we

Definition of Self-development Importance of Self-development How to Approach Self-development A Five-point Plan for Self-development Self-development Log Self-development Options ROI Conclusion References and Further Reading

rpu

b.c om

go

we

rpu

ow

erp

ub

.co

g ow erp ub .co m

464 465 467 468 470 471 472 473 473

475 475 476 478 480 481 483 484 485

Contents Copyrighted Material

xv

PARt 5

PRoJEct StAffING ANd HRM ISSUES

go

we

rpu

Chapter 42 Resource Planning for People in a Projects Company Dennis Lock Scheduling People for all Current Projects Frequency of Schedule Updating What-if? Testing Contribution of the Multiproject Schedule to Corporate Human Resource Planning Extending Human Resource Planning beyond Existing Projects Conclusion References and Further Reading

rpu

b.c

Chapter 41 Scheduling People for a Single Project Dennis Lock Making a Start Which Project Resources Need to Be Scheduled? Setting up the Resource Files and Entering the Scheduling Data Establishing Priorities Threshold Resources Using the Resource Schedules Conclusion References and Further Reading

rpu

go

we
513 514 515 518 520 520 522 522 523 523 525 526 527 529 531 531 533 533 534 537 542 548 554 555 557 557 558 561 562 562 563 564 565

go w

erp

ub

.co

go

we rp

ub

.co

m g

Chapter 44

Legal Issues Peter Harrington Legal Issues in General and Internationally Discrimination Equal Opportunities Job Descriptions, Sifting and Interviewing Pre-employment Checks, Right to Work and Visas Contractual Status Contracts Equal Pay

ow

erp

Chapter 43 Recruitment Lindsay Scott Introduction Project Recruitment Stage 1: Initiation Project Recruitment Stage 2: Planning the Process Project Recruitment Stage 3: Selection Project Recruitment Stage 4: Delivery Project Recruitment Stage 5: Support References and Further Reading

ub

.co

go

we

rpu

b.c o

Copyrighted Material

b.c

om

ow

erp

ub

.co

go

we

om

ow

erp

ub

.co

b.c om
513

xvi

Gower Handbook of People in Project Management Copyrighted Material

Minimum Wage and Maximum Working Hours Trades Unions and Right of Representation Remedies References and Further Reading Chapter 45 Pay and Rewards for Project Management Work Lindsay Scott Studies into how Pay is Determined Remuneration Factors Affecting Base Pay The Economy and the Marketplace References and Further Reading

b.c om

go w

erp

Chapter 48 Advice for Project Managers on the Employment of Supplementary (Temporary) Workers Dennis Lock and Lindsay Scott Fluctuating Staff Levels for Project-based Companies Case Examples Agency Charges Accelerated Induction Processes Time Sheets and Invoices Conclusions

om g

ow

erp

Chapter 47 Employment Termination: Letting People Go Lindsay Scott Introduction The Individuals Reaction to Being Told Unacceptable Performance Gross Misconduct Redundancy Constructive Dismissal Unfair Dismissal Discrimination and Harassment Conclusion References and Further Reading

b.c

om

ow

erp

ub

.co

go

we

Chapter 46

Performance Appraisals 585 Dennis Lock and Lindsay Scott Performance Appraisals: Formal and Informal 585 Types of Performance Appraisals 586 Appraisal Frequency 587 Preparation and Planning 588 Special Circumstances for Project Managers in Performance Reviews 591 References and Further Reading 591

rpu

b.c

om

go

we

rpu

we

rpu

ub

.co

go

we

rpu

b.c o

go

b.c

ub

.co

go

we

rpu

Copyrighted Material

g ow erp ub .co m

565 566 566 567

569 569 571 574 581 582

593 593 593 594 598 600 605 605 607 608 609

611 611 613 616 617 617 618

Contents Copyrighted Material

xvii

PARt 6
Chapter 49

MoRE SpEcIAlISEd TopIcS

go w

Chapter 52 Industrial Psychology 677 Bernardo Tirado Personality Types 677 Applying the Five Dimensions of Personality to Project Management 679 Attitude Towards Work 680 Power and Authority 682

erp

ub

.co

go

we rp

ub

.co

m g

ow

erp

ub

.co

go

we

rpu

Chapter 51

Positive Psychology 661 Jocelyn C. Davis Introduction 661 The Challenge 662 Our Response to the Challenge: Using Positive Psychology as 662 the Foundation The People Portfolio 665 Overview of the Managing Teams Course667 Teaching Protocol 672 Impact 674 References and Further Reading 674

b.c o

Copyrighted Material

Chapter 50 Neuro Linguistic Programming Ranjit Sidhu Introduction and Definition Well-formed Outcomes Systems Thinking Filters and Interpretation Communication Questions of Language and Precision Thinking Styles Reframing Multiple Perspectives Rapport Putting it all Together References and Further Reading

b.c

om

Managing the People Side of Change Brian Richardson Introduction The Value of Change Management Overcoming Resistance to Change A Framework for Change Managing Change through the Project Management Life Cycle Conclusion References and Further Reading

rpu

go

we
621 621 622 629 633 643 643 645 645 645 647 648 649 650 652 653 654 655 656 658

go

we

rpu

b.c

om

ow

erp

ub

.co

go

we

rpu

ow

erp

ub

.co

b.c om
621

xviii G o w e r H a n d b o o k o f P e o p l e i n P r o j e c t M a n a g e m e n t Copyrighted Material

rpu

b.c

Chapter 56

Creativity Alicia Arnold Introduction Definition of Creativity: Some Myths Dispelled Definition of Creativity Where Does Creativity Come from? How to Identify Creative Strengths How to Lead a Creative Team Concluding Observations References and Further Reading

om g

Chapter 55 Empathy in Project Management Geoff Crane Introduction Understanding Empathy: A Definition Understanding Empathy: A Deconstruction The Johari Window The Behavioural Change Stairway Model (BCSM) Developing Empathy: Active Listening Techniques Conclusion References and Further Reading

go

erp

ub

Chapter 54

Managing Social Communications Elizabeth Harrin Introducing Social Communications The Social Project Manager Challenges of Social Communications Social Communications Policies Moving Forward with Social Communications References and Further Reading

.co

Chapter 53 Emotional Intelligence in Project Management Deanne Earle Introduction The Evolution of EI as a Recognised Subject for Study Some Definitions and Comparisons Investing in and Developing EI Use and Benefits of EI Conclusion: the Future of EI References and Further Reading

b.c om

Leadership Group Dynamics The Influence of Groups on Individual Performance The Work of Kevin Leman Conclusion References and Further Reading

we

rpu

go

we

rpu

b.c

om

go

we

rpu

b.c

om

ow

rpu

b.c o

ow

erp

ub

.co

go

we

go w

erp

ub

.co

go

we

Copyrighted Material

g ow erp ub .co m

683 684 686 688 690 690

691 691 692 694 695 699 700 701 703 703 704 705 708 709 711 713 713 714 716 718 721 722 726 726 727 727 728 730 731 732 736 741 742

Contents Copyrighted Material

xix

Chapter 57

rpu

b.c

Chapter 59

ub

.co

Chapter 60

Chapter 61 Stress and Project Management: Maintaining High Performance799 Stephen Flannes Introduction 799 Definition of Stress 800 Negative Performance Consequences of Acute or Chronic Stress 800

go w

erp

ub

.co

go

we rp

Project Management Certification: Taking Charge Locally Michael Greer Introduction Competence v. Certification How Certifications are Created and Sold Should You Certify Yourself? How to Create your own PM Certification Conclusion References and Further Reading

go

Career Paths in Project Management Jason Price Professionalism and Project Management Skills Underpinning a Project Management Career Path Navigating the Career Path The Hierarchy of Career Progression Preparing your Personal Career Plan Acknowledgements References and Further Reading

om

ow

Chapter 58 Human Traits and Behaviours in Project Management 755 Kevin Dolling, Paul Girling and Joanna Reynolds Economic Environment 755 Allowing Individual Freedom 756 Constraint from Imposed Methodologies and Targets 757 Fulfilment 758 Project Success or Failure 760 Ethics and Decision Making in Project Management 762 Lessons from Carers 765 Conclusion: Humanability766 References and Further Reading 767

erp

ub

.co

go

we

rpu

b.c

om

ow

erp

The Hero Project Managers 745 Andy Jordan Introducing the Hero PMs 745 Factors Leading to the Need for a Hero PM 746 A More Detailed Description of a Typical Hero PM and the Job Requirements747 Eliminating Hero PMs 752 Conclusion 753

ub

.co

go

we

rpu

we

rpu

b.c o

go

we

ub

.co

m g

ow

erp

Copyrighted Material

b.c om

769 769 770 775 781 782 783 783 785 785 785 788 790 791 795 796

xx

Gower Handbook of People in Project Management Copyrighted Material

go w

erp

ub

.co

go

we

rpu

b.c

om g

Bibliography841 Index851

ow

erp

ub

.co

b.c

om

Chapter 63

Education and Qualifications in Project Management Lindsay Scott and Peter Simon Different Types of Training and Development Examinations, Qualifications and Certifications Assessment of Capability (Assessment Centres and Assessmentbased Qualifications) Certificates, Diplomas and Degrees (Foundation, Undergraduate and Masters) Choosing a Training Provider Evaluation of Training and Development Membership of Associations and Institutes References and Further Reading

ow

erp

ub

.co

go

we

rpu

b.c

om

go

Chapter 62

Teams and Spirituality in Project Management 817 Judi Neal and Alan Harpham Introduction 817 Alignment 818 Spiritual Leadership 820 Esprit de Corps821 Communication 824 Creativity 826 Conclusion 827 References and Further Reading 828 831 831 832 834 834 835 836 836 838

go

we

rpu

b.c o

Copyrighted Material

go

we

rpu

we

rpu

How to Manage Stress and Maintain Project Performance Managing the Systemic Stressors of Projectised Work Interpersonal Variables Contributing to Stress Leveraging Individual Personality Factors How to Make Substantive Personal Changes Future Enterprise and Cultural Trends and the Experience of Stress Summary References and Further Reading

b.c om

g ow erp ub .co m

802 808 809 811 813 814 814 815