Stakeholder management test questions Instructions: Choose the BEST answer for each multiplechoice questions below.

1. A. B. C. D. 2. A. B. C. D. In the manage stakeholder process, lessons learned focus on____ Updated policies and procedures Knowledge management Improved business skills Causes of issues and reasons corrective actions were chosen An issue log or action-item is a tool and technique used in which of the following processes? Manage project team Manage stakeholders Performance reporting Close project

3.

Your construction company project involves team members located at customer sites on three different states. You have a number of stakeholders on your project, and most of them are located outside your headquarters. Who should be responsible for managing the stakeholders? A specific team member in each of the three locations You, because you are the project manager The project sponsor A core team including you, as the project manager, and three representatives from the three different locations. Stakeholder needs and expectations are identified, analyzed, and documented in the______? Stakeholder management plan Human resource management plan Communications management plan Information distribution plan Which of the following process is the most relevant to the project management plan which is an input to the performance reporting process? Communication techniques Configuration management process Work breakdown structure Performance measurement baseline

A. B. C. D.

4. A. B. C. D. 5.

A. B. C. D.

6. A. B. C. D. 7. A.

In dealing with the customer, the project manager should Be honest to the extent that the project organization is protected from litigation Strive to develop a friendly, honest, and open relationship Try to maximize profits by encouraging scope creep Do whatever it takes to satisfy the customer and with additional business Performance reports provide information on Scope, schedule, cost, and quality

9/13/2013

Stakeholder management test questions

B. Customer satisfaction C. Unacceptable variance D. Team members contributions 8. A. B. C. D. 9. Changes in the information distribution process should trigger changes to the ___ Project management plan and performance reporting system Integrated change control system and the communications management plan Configuration management system Communications management plan In the Identify Stakeholder process, one of the following inputs to this process can provide information about internal and external parties related with the project and affected by the result of the project, such as project sponsors, customers, team members, groups, and departments participating in the project, and other people or organizations affected by the project is _______

A. Project Charter B. Enterprise Environmental factors C. Organizational process assets D. Project management plan 10.As a project manager in the in your companys IT project, under the Manage Stakeholder Engagement process, all of the following are used in the tools & techniques EXCEPT A. Communication methods B. Interpersonal skills C. Change request skills D. Management skills

9/13/2013