Alcatel OmniPCX

Enterprise

Easy

REFLEXES

User guide Alcatel OmniPCX Enterprise

Your Easy REFLEXES terminal provides simple and quick access to all the services and functions offered by your Alcatel OmniPCX Enterprise system. This User guide gives: a full description of your terminal, an alphabetic index of services and functions available, a step-by-step guide explaining how to use the services and functions, in three sections: Your calls For your convenience While you are away Your Easy REFLEXES terminal and your Alcatel OmniPCX Enterprise system will provide everything you need from a telephone system.
Note: The availability of some of the functions described in this guide may depend on your system version or configuration. If in doubt, consult your system manager.

Name: .............................................. Fax No.: ............................................ e-mail address: ..................................

1

Tel. No.: .................................... GSM No.: ................................... DECT No.:...................................

Symbols used in the documentation

The action Press is represented by User-programmed or f ixed keys are represented by All preset or customized function codes are fully explained in the code table included with this documentation. The programming of keys, to customize your terminal, is described on page 32. A list of available functions is given on page 34.

System information

Depending on the software release installed on your system (R2 or ! R3), some of the preprogrammed keys on your terminal are different. These keys are described in the "Description of Terminal" chapter, in the paragraph "Preprogrammed keys and LEDs".

Also, depending on your system configuration and irrespective of the software release installed, your terminal can be single-line (you have no line keys) or multi-line (you have at least two line keys). On a multi-line terminal, the enquiry call function can be configured in one of two modes: - single-line (or PABX) mode, - multi-line (or key system) mode. This difference notably implies different activation of the enquiry call, broker call and transfer functions, depending on the selected mode.

Note: For further information concerning your system configuration, consult your system manager.

DESCRIPTION OF TERMINAL

Display
Your terminal has a display which can contain several pages. If there is another page, the symbol ">" will appear on the right of the display. To move from page to page, use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (forwarding that has been programmed in, for example), or the date and time if nothing has been programmed in. During a call, the display gives you information about your correspondent or the current conversation.

Fixing the label on the terminal

A printed label is supplied with the terminal. This should be fixed next to the programmable keys.
! " # $ Insert flat "blade" into the slot. Raise the cover. Slide the printed label into position. Replace the cover.
3 4

2 1

Preprogrammed keys and LEDs

Your terminal has fixed (preprogrammed) keys: to monitor the status of a terminal, to call an internal or external number directly, to access a function. Some of these can be reprogrammed by your installation technician to suit your own preferences. Single- line mode Depending on the software release, your system has 6 or 8 preprogrammed keys. Software release R2 Software release ! R3

ISDN

ISDN

Multi-l line mode Depending on the software release, your system has 5 or 6 preprogrammed keys and at least two line keys. Software release R2 Software release ! R3
L1 L2

ISDN

ISDN

Call or function LEDs.

Broker

ISDN

Green LED indicates messages received.

Six LEDs correspond to preprogrammed keys. LED flashing: Call being made. Fixed (preprogrammed) keys are: : switch from one correspondent to another : cancel an enquiry call : forward calls to another terminal : temporarily store a number : access the various mail services : call using your personal directory
ISDN

LED lit up: Call in progress. Call on hold. Call on common hold.

: consult the list of unanswered ISDN calls or make an ISDN call : transfer calls to another terminal : automatically redial the last number dialled
8

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Forwarding calls to another number

The other number may be your home phone, a portable, a car phone, or a different terminal such as the operator or your associate line. 1. (software release ! R3) or dial the code for the "Immediate forward" function. 2. Then dial the number of the phone that is to receive the forwarded calls. If it is an external number, first type the code for an outside line (e.g. 9). The display screen will show that the forward has been accepted (Programme recorded). 3. After two seconds, or by pressing your phone will return to normal mode. The display screen will show that calls are being forwarded, and to which number.
Note: You can continue to make outgoing calls, but only the forwarded number will be able to ring in to you.

Forwarding calls to an associate number

The associated number can be another extension number, the voice mail service number or the paging number. If you have already defined an associate number (see "Changing the associate number"), you can forward your calls to this number in the following ways: to forward if you fail to reply within a set time,
46

 for immediate forwarding when your terminal is busy, a combination of both the above. Dial the associated function code.

Forwarding your calls to another number, when you are away from your desk (Forward on no reply)
1. Dial the code for the "Forward on no reply" function. 2. Then, following the prompts, dial the number to which calls are to be forwarded. The display screen will acknowledge the forwarding. 3. Calls will be forwarded if your terminal does not reply within a certain time.
Note: If your system permits, you may be able to forward calls to an outside number.

Forwarding calls to another number when your line is busy or you are away (forward on busy or no reply) A B S E N C E
1. Dial the code for the "Forward on busy or no reply" function. 2. Following the instructions, dial the number receiving the forwarding. The forwarding is acknowledged on the screen. 3.
Note: If your system permits, you may be able to forward calls to an outside number.

47

Forwarding your calls, from a different terminal

Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, and would like your calls to be forwarded to you. From the terminal you are on: 1. Dial the code for the "Remote forward" function. 2. Then, following the instructions, dial your own terminal number. 3. your terminal becomes inactive. Forwarding calls from any other terminal within the company You wish to forward calls from one terminal to another, from any terminal within the company: 1. Dial the code for the "Remote forward" function. 2. Then, following the instructions, dial the number of the terminal receiving the forwarding. 3. Dial your own terminal number. 4. your terminal becomes inactive.

Forwarding calls to a recorded message*

1. Dial the code for the type of forwarding that you require. 2. Then dial the number of your company's voice mail service. 3. your terminal becomes inactive.
48

Cancelling forwarding
From your own terminal 1. Dial the code for the "Forward cancellation" function. 2. your terminal becomes accessible to incoming calls once more.

From the internal terminal that is receiving your forwarding 1. Dial the code for the "Cancel follow me" function. 2. Then dial the number of the terminal that is being forwarded. 3. From any other terminal within the company 1. Dial the code for the "Cancel remote forward" function. 2. Then dial the number of the terminal that is being forwarded. 3.
Note: Whenever you programme new forwarding, it cancels any previous forwards.

49

A B S E N C E

Selective forwarding
In multi-line mode, you can have a main number and one or more secondary numbers. Calls to your main number, and those to your secondary numbers, can be forwarded to different terminals.
SelPli SelSLi (main number forwarding) or (secondary number forwarding) or dial the code for the corresponding function. 2. Select the type of forwarding required. 3. Dial the number to receive the forwarding. 4.

1.

To cancel the forwarding, described on page 47.

SelPli

or

SelSLi

, and proceed as

Consulting recorded messages

together with a green LED indicate that you have messages waiting. ; the display screen indicates the number of new messages. then Voice). and follow voice guide instructions.
50

to display the number of recorded messages (xx Msg

Consulting "call-m me" messages

together with a green LED indicate that you have messages waiting. ; the display screen indicates the number of new messages. then Recall). ; the first person to be called back is displayed. To call them, To go to the next message, To return to the previous message,
Note: the "call-me" message is erased when the callback is made (even if the correspondent does not answer), when you go on to the next message, and when you press leave message mode. to

to display the number of "call-me" messages (xx Msg

This facility allows you to prevent any calls being made from your terminal, or any changes being made to its programming. Press the corresponding programmed key or dial the "Padlock" function code To unlock your terminal, follow the same procedure as for padlocking it. Then, following the instructions, dial your personal code.
51

A B S E N C E

Padlocking your terminal

Forwarding your calls to your pager

This enables people to page you if you are somewhere in the building. 1. Dial the code for the "Immediate forward" function. 2. Dial the paging number. The display screen will acknowledge receipt.

Replying when your pager sounds

If you are away from your office but still in the building, and your pager bleeps, you can reply to it from any company phone. 1. Dial the code for the "Paging reply" function. 2. Dial your own terminal number. You will be put through to the person who paged you.

Calling back the last internal caller whose call went unanswered
You can call the last internal caller back, even without knowing who it was. 1. Lift the receiver. 2. Dial the code for the "Last caller call back" function. The last caller's identity will be displayed.

52

Consulting the list of internal calls

When you are away, internal calls will be recorded (up to 10 calls). The LED associated with messages are present. ; the display screen indicates the number of calls. then to display the number of messages (xx Msg NO ANS). and the green LED on your set indicate that

; the identity of the first caller is displayed.

to display the date and time of the message.

To call the person back, To go to the next message, To store a message, ( * is displayed in front of the caller's name)

Consulting the list of ISDN calls

When you are away, any calls from ISDN lines will be recorded, up to a maximum of 16.
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A B S E N C E

Note: if you call back a correspondent who does not answer, the message is stored. A read message is erased if you do not call back the correspondent, if it is not stored, when you go on to the next message, and when you press to leave message mode.

The icon relating to

ISDN

ISDN

shows if there are messages waiting.

; the display screen indicates the number of calls. ; the display screen indicates the caller's number.

To consult the list,

to display the date and time of the message.

To call the person back, The display screen indicates the caller's number and the date and time of the call. To go to the next message, To store a message, ( * is displayed in front of the caller's name).

Note: if you call back a correspondent who does not answer, the message is stored. A read message is erased if you do not call back the correspondent, if it is not stored, when you go on to the next message, and when you press to leave message mode.

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GLOSSARY
ALPH APAGE CONNECTION Connection to the Alphapage message service. BROK ER CALL A function which allows you to hold two conversations at once, switching from one to the other. CALL TRANSFER A facility which allows you to transfer a call to another user within your company. CONFERENCE This facility allows you to switch from talking to two callers alternately, to talking with both at once. DECT A European standard: Digital Enhanced Cordless Telecommunication. DECT terminal: a cordless phone (Alcatel Mobile 100/200 or similar) which meets this standard. DTMF DIALLING During a call, you may need to send DTMF codes, also called multifrequency codes. These are needed, for example, when using a bank service, an automatic attendant, or a remote-operated answering machine. Numbers you dial are transmitted on the outside line in the form of audible frequencies.
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FILTER A facility offered to a manager/secretary pair, allowing calls to the manager to be intercepted by one or more secretaries. H OLD A facility which allows you to keep a caller on hold while you perform a second operation, and then pick up the call again on the same terminal. H UNT GROUP A set of terminals which all have the same number in the phone book. A caller to this number will get whichever of the terminals in the group is free. INTRUSION A facility which allows you to interrupt a call between two other people (at least one of whom is internal). ISDN Integrated Services Digital Network. LINE K EY A key which gives access to a telephone line. MANAGER/ SECRETARY The range of special services such as filtering, forwarding, etc., between a manager's set and his secretary's.
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MULTI-L LINE TERMINAL A phone which has at least two lines (at least two line keys). NIGH T SERV ICE BELL A service often used after hours, which enables anyone to answer incoming calls. PARK ING This service allows you to put a call on hold, and then pick it up again on any compatible terminal in the company. PERSONAL CODE This code acts as a password to control access to programming functions and for padlocking your terminal (0000 default). PERSONAL DIRECTORY A directory containing the phone numbers particular to the user of one terminal. PICK UP GROUP A facility which allows you to pick up a call coming onto a different terminal belonging to the same group. PROGRAMMED CONFERENCE At a prearranged time, you can take part in a telephone conference involving up to 29 internal and external callers.

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SINGLE-L LINE TERMINAL A phone which has one line available to it (no line keys). SYSTEM DIRECTORY A directory containing all the abbreviated numbers available to all users within the company. SUB-A ADDRESS To contact your correspondent's fax, PC or phone, you may need to add a four-digit "sub-address" to his number. UNASSIGNED NIGH T CALLS This facility enables you to answer incoming calls when the switchboard is not attended (General bell).

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Precautions for use: Caution, never bring your telephone set in contact with water. To clean your set however, you may use a damp cloth. Never use solvents (trichlorethylene, acetone, ...) which may damage the plastic surfaces of your telephone set. Never spray cleaning products on your set. If the terminal is used close to a strong source of electromagnetic radiation, slight modulation may be audible in the earphone. Conformity: this terminal has been designed to be connected behind an Alcatel OmniPCX Enterprise PABX. It comes in the SELV (Safety Extra Low Voltage) rank and conforms to the standard EN 60950. The CE mark indicates that this product conforms to the following Council Directives: 89/336/CEE (concerning electro-magnetic compatibility) 73/23/CEE (concerning electrical safety) 1999/5/CE (R&TTE)

Alcatel 2002. All rights reserved. 3AK 19522 ENAB Ed.04 Alcatel reserves the right to modify without notice the characteristics of its products in order to bring technical improvements or to respect new regulations. 59