SCB-Standard Chartered Bank Pakistan

Case Study: Standard Chartered-Pakistan; Excelling by using Smart TPS Applications

Standard Chartered Pakistan; Excelling by using Smart Applications

Company Profile:

sustainable business and growth with high compliance of corporate governance. SCB Benefiting Implementation: from TPS

TPS

Standard Chartered Bank now provides ebanking (online banking) facility to all the customers who use its services and this was possible because of the TPS PRISM which is employed by the bank. Due to this, the bank was able to transform all the banking activities over the internet to the traditional method of going physically to the bank and performing the activities. This has resulted in the bank gaining economies of scale, increasing efficiency and reducing the need for workers in the bank as more and more customers utilize the online banking services. By employing TPS Utility Bill Payment System (UBPS), SCB has again added new features to its service. Clients can now pay the utility bills via the internet, by selfservice at all the ATMs of the bank, selfservice kiosks which are established in certain branches of SCB and by telephone banking. This is streamlining the system and giving the customer maximum control as he can pay the utility bills from any place and at his own convenience. The benefit for SCB as a result of this system is that it reduces the load on the bank branches, as more customers now make use of the online or self-service utility bill payment, and can pay

CB-Standard charted Bank is one of the leading international banking groups and is first and largest international bank operating in Pakistan, It is also first bank in Pakistan to be awarded Islamic banking license. A successful integration over 150 years in worlds most dynamic markets, where as it earns more than 90% of its revenue from Asian, African and Middle East Markets. Geographic diversification, Maximum customer satisfaction and creating customer value are core principles SCB strive to work on. It caters both consumer and wholesale banking customers. SCB is listed on LSE* and HGK SE** as well as Bombay National Stock Exchange. With over 1,700 offices and Branches in 70 markets the group is committed to building
*LSE: London Stock Exchange **HGK SE: Hong Kong Stock Exchange

SCB-Standard Chartered Bank Pakistan

Case Study: Standard Chartered-Pakistan; Excelling by using Smart TPS Applications

the bill whenever they want. By integrating the TPS Remittance Processing System (RPS), the SCB now easily receive remittances from overseas Pakistanis and other nationals who want to deposit money in any customers account. This is a very clear and transparent system, which allows FBR and NAB to monitor all monetary transactions that occur in the banking industry. The money sent by anybody from abroad can easily be traced and comes into the persons account within 2 working days. By adopting the TPS IRIS/Phoenix, SCB able to integrate all the different banking facilities like the POS, ATM, IVR (Voice Banking) and it provides a platform for SCB with which all the different applications can be merged and work together in a system which is professional and efficient. Recommendations: Today SCB Customers are privileged customers and enjoys best of the E-banking services with both traditional and emerging channels. Continuously undergoing infrastructural revamping exercise and implementing best processing systems helps bank in numerous ways. Like SCB is working on such core banking prospects, other banks in Pakistan should also remain customer oriented while making them secure and services convenient with leveraging technology to the greater degree. SCB posted a high increase in profitability (77%) in 2014 such figures in distress environment of the country shows how it is making the customer experience better. Over the years, SCB has attained countless accolades. Amid others, it attained the recompense for Best Bank in Pakistan by The Asset Triple A 2012 for the subsequent consecutive year. It was also crowned Best External Business
*LSE: London Stock Exchange **HGK SE: Hong Kong Stock Exchange

Bank in Pakistan from Finance Asia State Awards for 2011 and 2012. The awards imitate both SCB origins and expertise in

Compiled by: Vishal Kumar Nankani

Student MBA (R) IOBM, Karachi +923009319965

Syed Maaz Asad

Student MBA (R) IOBM, Karachi +923333061349

Shiraz Ahmed
Student MBA (R) IOBM, Karachi +923222936004

Asia, a key span for the Banks long-term development and growth strategy.