Reg Sss Pg0506

-
POSTGRADUATE STUDENT SATISFACTION SURVEY
2005 / 2006
Produced by Planning Division, Registry

December 2006
EXECUTIVE SUMMARY The Student Sat !"a#t $n Su%&e' Mana(e)ent G%$u* #$ndu#ted a +e,-,a!ed P$!t(%aduate Sat !"a#t $n Su%&e' "$% the 2005/2006 a#ade) # 'ea% and the %e*$%t that "$..$+! *%e!ent! the " nd n(! $" the !u%&e'/ The intention of the survey was to measure students attitudes towards their learning experience at the University of Wolverhampton The scope of the survey included an evaluation of the academic provision and general aspects of student life !n on"line survey was used for this survey, and the software tool used was #$urveyor% The survey was accessed via an email lin& that was sent to students on a postgraduate taught, professional or research course The survey was designed to collect both 'uantitative and 'ualitative data directly online The total number of students who were surveyed was ()*+ These included ,nternational postgraduates who, in the past, would have been included in a separate survey -.$ funded nursing students were excluded but teacher trainees were included within this survey The total number of responses to the survey amounted to +*/ The response rate e'uates to (01 of surveyed students, an increase of two percentage points from (00*"0+ ! total of **(( emails were sent, using all email addresses held for each student $tudents were as&ed to complete the survey 2ust once Reminder emails were sent out one month after the initial email Responses to the 'uestions have been compared to responses from previous years, where data is available, with the aim of identifying possible trends With regard to the 3earning 4xperience, in 5* out of 5+ 'uestions, over 601 of respondents agreed with the positive statements The section on 3earning 7entre $upport had all four 'uestions over the 601 satisfactory thresh"hold with three 'uestions achieving )+1 or more satisfaction ,n 'uestions regarding the University experience, the survey identified four areas that were regarded by at least 601 of respondents as satisfactory or very satisfactory These were8 7atering 9 suitability of dining area ,nduction programme 7ampus Registry 4nrolment :+ +; :* 5; :* <; :* ); 6/1 661 651 601
!lthough these five were deemed to be satisfactory, the remaining satisfaction ratings were under the 601 thresh"hold ,t may be that postgraduate students do not use all of the facilities mentioned in the survey and they responded by clic&ing on the #-either satisfied nor dissatisfied% button, rather than #-ot applicable% The five areas with the highest dissatisfaction rating under the heading of the university experience were8 7atering 9 value for money University financial processes 7atering 9 availability and opening hours 7ommunication of course relating information 7atering 9 range of food :+ *; :6 =; :+ 5; :* 5+; :+ =; ==1 =51 (/1 (61 (*1
ii
$ome 'uestions had very low level of responses, such as 7hildcare or >aith 7entre !ny 'uestion which had less than 500 responses were excluded from the above tables, as the results from these may not be statistically viable The survey tool collected the 'ualitative data as free text, and summary responses are included in !ppendix ( Recommendations8
To communicate the findings of the survey to Executive, Deans and Heads of Service. That the report be published Areas of greatest dissatisfaction be followed up onsideration be given to how feedbac! from the results of this survey should be formalised onsideration be given to which committee should be tas!ed with implementing a follow"up process.
iii
POSTGRADUATE STUDENT SATISFACTION SURVEY 2005/2006

CONTENTS Pa(e 4xecutive $ummary 5 ( = ,ntroduction ?ethodology >indings of the $urvey REPORT0 5 @eneral Details ( = * + 6 ) < / The 3earning 4xperience 3earning 7entre $upport @eneral !spects of the University 7atering >inancial !spects Residential !ccommodation 7ourse 4'uality and Diversity ,nformation 5 ( = * * / 50 5* 56 5) 5/ (0 ((
50 Related Auestions for ,nternational $tudents Research Related Auestions 55 5 Programme 55 ( $upervision * Recommendations A**end #e! A**end 1 2 Auestionnaire from $urveyor A**end 1 2 $ummarised Aualitative Data
(* (6 (/
INTRODUCTION
The Planning Division of the Registry conducted the Postgraduate online satisfaction survey in accordance with the methodology outlined overleaf in section ( Bnline 'uestionnaires for postgraduate and overseas students supplement the main postal student satisfaction survey and was first piloted in (00="0* The survey tool employed was a University wide 'uestionnaire, administered online to postgraduate, professional and research students via a lin& included in an email The 'uestions were designed by the $tudent $atisfaction $urvey ?anagement @roup, with specific input from the @raduate $chool ! copy of the 'uestionnaire generated by the online survey tool, $urveyor, is included as !ppendix 5 for reference The aim of the survey was to ascertain students perception of their learning experience at the University of Wolverhampton from a postgraduate perspective The scope of the survey included evaluation of academic provision and general aspects of student life ,n general, the $tudent $atisfaction $urvey enables the University to8 assess the level of satisfaction with, and importance of, various &ey issues identify gaps in the provision of education services and resources complement the module evaluation process 2udge how successful the University has been in achieving specific policies build a picture of students expectations based on the whole student experience highlight areas re'uiring further investigation
The specific aim of this report is to give a University wide overview of all aspects of the student experience ,ndividual 'uestionnaires are produced each year for schools and some departments These reports are specifically designed to provide detailed analysis relevant to the school or department
MET3ODO4OGY
The survey was sent to all postgraduate, professional and research students studying at least one module ?ost routes at postgraduate level were selected except for those students who were funded by the -.$ Part"time nursing students were also excluded ,n the past students with addresses overseas would have been excluded, as these would have been polled in a separate survey for international students .owever, due to low response rates in (00=C* and (00*C+, the ,nternational Bnline Auestionnaire was not administered in (00+C6 ,t was decided, therefore, to include ,nternational postgraduate students in this population of students !lso included in (00+"06 were postgraduate students underta&ing an education course This sub"set of students had been excluded in previous years Bn 5(th Duly (006, an invitation to complete the 'uestionnaire was sent out to postgraduate students to both their contact email address with a copy also being sent to their University email account The email as&ed students to respond only once to the survey ! total of ()*+ students were sent emails containing the lin& to the web"based 'uestionnaire, accessed via the University of Wolverhamptons home page +*/ students responded This e'uates to a response rate of (01, a two percentage point increase compared with (00*C+ The online survey concentrates mainly on the students programme and overall University experience -ew specific 'uestions were filtered to respondents who indicated they were research students andCor ,nternational students Thus a number of sections within the report will indicate that fewer responses were received, but this is because the 'uestions were only as&ed of research and international students $pecific 'uestions relating to ,nternational $tudents and to Research $tudents are found at $ections 50 and 55 in the report respectively ! rating system was used for the satisfaction of each 'uestionE respectively, one e'uates to very satisfied and five e'uates to very dissatisfied >or the purpose of analysis the response percentages are based on the number of responses for each 'uestion, responses of Fnot applicable are excluded from the calculated percentages The responses were compared to those received in (00="0* and (00*"0+, where available, to identify possible trends -ew 'uestions for the (00+"6 survey show 2ust the current data Throughout the report the results of each 'uestion are expressed as graph:s; and table:s; >or ease of interpretation the tables show similar responses combined, as follows8 Gery satisfied :5; is grouped with $atisfied :(; $trongly agree :5; is grouped with !gree :(; Dissatisfied :*; with Gery dissatisfied :+; Disagree :*; with $trongly disagree :+;
The middle statistic of Fneutral, or number :=;, was left as a single group When interpreting the results it should be noted that a mean :average; of 5 < for satisfaction is relatively good, whilst a mean of ( < is relatively bad !lso satisfaction and agreement both have a normal distribution We assume respondents who indicated a Fneutral response were reasonably happy
5 FINDINGS OF T3E SURVEY

The five 'uestions having the highest percentage of each category are summarised below Please note that satisfied included very satisfied and satisfied, etc :Refer to main report methodology, page (, for further information; ,t should be noted that some 'uestions were not relevant to a large number of respondents To assist interpretation of the data, the number of responses to each 'uestion are listed in brac&etsE the first number relates to the number of respondents who are included in the given percentage, the second number shows the total responses for that 'uestion Auestion numbers are included after the 'uestion title Page numbers indicate where further analysis of each 'uestion can be found in the report Bnly those 'uestions which achieved 500 or more responses are given in the 4xecutive summary Sat !" ed Pa(e <=1 : =+ " *=; <(1 :=)/ " *60; )/1 :=+* " */5; )<1 : =( " *=; ))1 : == 9 *=; D !!at !" ed =+1 : 5/ " +*; =*1 : 5/ " +6; ==1 :5=) 9 *50; =51 :/< 9 =5/; (/1 :5(0" *5+; A(%ee <*1 :=66 " *=6; <01 :=+< " *+5; )<1 :=** " *+5; ))1 :=*) " *+5; )=1 :=(( " *+5; D !a(%ee =51 :5=6 " *+5; 5/1 :55/ " *+5; 561 :)5 " *+5; 5+1 :6/ " *+5; 5*1 :/( " *+5; Se#t $n Research $upervision " !pproachability 3earning 7entres " .elp and support 3earning 7entres " ,T facilities Research $upervision 9 Hnowledge Research $upervision " !vailability Residential 9 Galue for money Residential 9 $upport 7atering 9 value for money University financial processes 7atering " !vailability :55 ( =; := 5; := =; :55 ( ); :55 ( 5; :) =; :) +; :+ *; :6 =; :+ 5; () / / (< (6 5) 5< 5+ 56 5*
!ssignment submission Programme relevant to 7PD !ccompanied assessment criteria $ub2ect &nowledge >air and e'uitable treatment !ssignment >eedbac& !ssignment collection Teaching rooms fit for purpose Auality of teaching C supervision >air and 4'uitable treatment
:( 5(; :( 5+; :( <; :( (; :( 55; :( 5*; :( 5=; :( /; :( *; :( 55;
) < 6 + ) < < ) + )
Aualitative data was collected directly from the survey and summarised at the end of the report :!ppendix (; The raw data ta&en from the survey was collated in order to derive statistics for the report and is presented at !ppendix = The intention of this report was to provide information to allow informed strategic planning and operational management decisions The 'uestionnaire was designed to provide an overview and highlight &ey areas of postgraduate student satisfaction, at institutional level The module evaluation 'uestionnaires and other 'uestionnaires underta&en by the University each year provide additional information on specific areas of the student experience
2/ GENERA4 DETAI4S
2/2 6hat t'*e $" a##$))$dat $n d d '$u $##u*' du% n( te%) t )e8
(00+"06 Parental home 501 *1 *1 5*1 Bwn home :BwnedC?ortgage; Bwn home :7ouncil; Bwn home :Rented private; $hared :student; house (1 +51 Room :private; University
A##$))$dat $n T'*e Parental home Bwn home :BwnedC?ortgage; Bwn home :7ouncil; Bwn home :Rented private;
$hared :student; house
2005-06 5= < +0 5 (= 5+ * =) ** 50 *
5+1
Room :private; University
The ma2ority of respondents, <51, either own or rent their own home, or are still living in the parental home, reflecting the nature of postgraduate and professional students Those staying in University accommodation or in shared housing are more li&ely to be international students
2/2
6a! '$u% te%) t )e add%e!! the !a)e a! '$u% *e%)anent add%e!!

/) /) )/ +
500 0 <0 0 Percentage 60 0 *0 0
Ies -o
(00="0* (00*"0+ (00+"06 (0 +
2005-07 /) 0 =0
Pe%#ent 2007-05 /) 0 =0
2005-06 )/ + (0 +
(0 0 = 00 Ies -o =
Whilst the vast ma2ority of postgraduate and professional students are local to the University, the increase of negative answers is most li&ely a conse'uence of including international postgraduate students in the population
2/ T3E 4EARNING EXPERIENCE

2/2 C$ntent $" *%$(%a))e at .ea!t )at#hed )' e1*e#tat $n!8 Pe%#ent 2007-05 )* ) 5* = 55 5 ((
)0 60 +0 Pe%#enta(e *0 =0 (0 50 0 5
5) 5* 5=
60 60
(00="* (00*"+ (00+"6

56 5* 5) 0 < 50 )
!gree -either agree nor disagree Disagree ?ean
2005-07 )) 5 56 0 60 ((
2005-06 6/ 6 5) = 5= 5 (=
= =
The ma2ority of respondents, almost )01, agreed with this statement, a reduction of six percentage points since (00*" 0+ There was a two percentage point increase in the number of respondents who disagreed
2/2
The *%$(%a))e ade9uate.' de&e.$*ed )' !u,:e#t ;n$+.ed(e/
)0 60 Pe%#enta(e +0 *0 =0 (0 50 0 5 ( =
(+ (* 5< 5( 5+ 5= + ) 0 6 ( ( +< +/ +*
(00="* (00*"+ (00+"6
2005-07 <( < 55 + +< (0
Pe%#ent 2007-05 )) / 5* 6 )+ (5
2005-06 )) 5 5= = /6 ((
Bver three"'uarters of respondents supported this statement, a slight drop of one percentage point over the previous year Disagreement rose by two percentage points to / 61
2/5
The *%$(%a))e ade9uate.' de&e.$*ed )' ;e' !; ..!8 Pe%#ent 2007-05 6* < (( * 5( / (*
60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( =
0 5+ 56 5* (/ (( (6 */ */ *<
(00="* (00*"+ (00+"6

50 50 < = (
2005-07 6= ) (< + )< (0
2005-06 65 6 (6 5 5( * (*
!lmost 6(1 of respondents indicated that the programme developed their &ey s&ills whilst 5(1 disagreed This represents a decrease in agreement of three percentage points
2/7
<ua. t' $" tea#h n( and/$% !u*e%& ! $n I e1*e% en#ed +a! (ene%a..' h (h/
60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( =
0 5)5) 5* (( (= 5< 5( / 5( < 6 *< *) *6
(00="* (00*"+ (00+"6
2005-07 6+ ) (5 / 5( * (*
Pe%#ent 2007-05 6( = 5) / 5/ ) (+
2005-06 65 ( (= * 5+ * (+
The agreement rating for this statement fell one percentage point to 651 since the previous year Disagreement fell by 2ust over four percentage points to 5+1 since (00*"0+
2/5
I e1*e% en#ed a &a% et' $" tea#h n( and .ea%n n( )eth$d!/ Pe%#ent 2007-05 6= ( (5 5 5+ < (*
60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( =
0 565)5+ (= (5(5 5( 50 5( = = */ +5 *6
(00="* (00*"+ (00+"6
2005-07 6+ 0 (= = 55 ) (*
2005-06 6+ < (0 / 5= = (*
The agreement response to this 'uestion has increased by three percentage points to 661, while disagreement fell by a similar amount
2/6
M' .ea%n n( +a! a**%$*% ate.' !u**$%ted ,' the u!e $" te#hn$.$('/ Pe%#ent 2007-05 +) ) (< < 5= + (+
60 +0 Pe%#enta(e *0 =0 (0 50 0 5
5* 555(
+( */ *6
(00="*
(<(/ (* 5( = =
(00*"+ (00+"6
50 0
2005-07 +/ / (< * 55 ) (+
2005-06 6+ = (= / 50 < (=
<
!greement with this statement rose by seven percentage points to 6+1 Disagreement fell by three percentage points to nearly 551
2/=
A!!e!!)ent +a! &a% ed and a**%$*% ate
)0 60 Pe%#enta(e +0 *0 =0 (0 50 0 5 ( =
55 5( 6 0 (6 () (( < < 5( + ( +/ +( +5
(00="* (00*"+ (00+"6
2005-07 6( = (6 5 55 ) (+
Pe%#ent 2007-05 6+ ( (5 6 5= ( (+
2005-06 6= 0 (6 6 50 + (*
!greement for this statement fell by two percentage points to 6=1 but disagreement also fell by the same amount Bver one 'uarter of respondents neither agreed nor disagreed with the statement
2/>
A!!e!!)ent #% te% a a##$)*an ed a.. a!!e!!)ent!
60 +0 Pe%#enta(e *0 =0 (0 50 0 5
(/ (= (5
+(
+6++
(00="* (00*"+ (00+"6

555( 5= < 6 0 < + =
2005-07 <0 ) 55 ( <5 (5
Pe%#ent 2007-05 )6 * 55 6 5( 5 ((
2005-06 )< ( 5= * <* (5
The agreement rating for this statement was )<1, an increase of two percentage points since (00*"0+ Disagreement dropped by four percentage points to <1
2/?
Tea#h n( %$$)! +e%e " t "$% *u%*$!e/
60 +0 Pe%#enta(e *0 =0 (0 50 0 5
5/ 5=5+
+5
+( +0
(00="* (00*"+
5/ 5) 5)
(00+"6
56 5= 0 50 * =
2005-07 )0 / 5/ 5 50 5 (=
Pe%#ent 2007-05 6( 6 5) 0 (0 * (+
2005-06 66 / 5) ( 5+ / (*
!lmost )01 agreed that the teaching rooms fitted the purpose, an increase of four percentage points over the previous year Disagreement dropped by a similar amount to 561 with the neutral responses remaining similar to the previous year
2/20
E9u *)ent and "a# . t e! a**%$*% ate.' !u**$%ted .ea%n n( and tea#h n(/
)0 60 Pe%#enta(e +0 *0 =0 (0 50 0 5 ( =
5*5*5( (( 5* 5) 56 / 0 / 6 ( 60 +* +0
(00="* (00*"+ (00+"6
2005-07 6< = (( = /* (*
Pe%#ent 2007-05 6* ( 5* ( (5 ) (+
2005-06 )( 0 56 < 55 ( (=
The agreement rating for this statement rose to )(1, an increase of eight percentage points .owever, disagreement fell by ten percentage points since the previous year
2/22
I e1*e% en#ed "a % and e9u ta,.e t%eat)ent "%$) a.. *a%t! $" the Un &e%! t'/ Pe%#ent 2007-05 )) + 5= = /( (5
60 +0 Pe%#enta(e *0 =0 (0 50 0 5
(=(*
+= +*
+(
!gree
(00="* (00*"+ (00+"6
56 5=5= 6 0 < < * 6
2005-07 )6 6 5+ / )6 ((
2005-06 )= 0 5= ( 5= < (=
(5
-either agree nor disagree Disagree ?ean
This aspect of the respondentsJ experience received an decrease in the agreement rating, down to )=1, a fall of five percentage points Disagreement rose by a similar amount
2/22
A%%an(e)ent! "$% !u,) tt n( )' a!! (n)ent! +e%e !at !"a#t$%'/ Pe%#ent 2005-06 2007-05 <= / <( ) )5 <0 <0 50 ( (0 (5
60 +0 *0 =0 (0 50 0 5
(6 ()
+6 +)
Pe%#enta(e

(00*"+ (00+"6
) <
This statement received the highest agreement rating of this $ection at <*1, an increase of one percentage point Disagreement fell by almost two percentage points to <1
6 6
2/25
A%%an(e)ent! "$% #$..e#t n( )a%;ed a!! (n)ent! +e%e !at !"a#t$%'/

60 +0 *0 =0
(= =/ *<
Pe%#enta(e
(00*"+ (00+"6
(0 5( 55
Pe%#enta(e 2005-06 2007-05 65 * += ) (( / (0 0 5< 6 (= * (+ ()
(0 50 0
5+ 5*
50
Whilst agreement rose by seven percentage points to 651, disagreement fell by four percentage points
2/27
I %e#e &ed t )e.' and n"$%)at &e "eed,a#; $n )' a!! (n)ent!/ Pe%#enta(e 2005-06 2007-05 +0 / +0 + 56 < 5) ) =5 = =( ) (< (<
*0 =+ =0 (+ Pe%#ent (0 5+ 50 + 0 5
5* 5=
=6
=<

(5 5) 5< 5/
(00*"+ (00+"6
5( 5(
This statement received both the lowest agreement rating :+51; and the highest disagreement rating :=51; of The 3earning 4xperience, showing similar values to the previous year
2/25
The P%$(%a))e +a! %e.e&ant t$ )' C$nt nu n( P%$"e!! $na. De&e.$*)ent/

(00+"6 60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = * + (< 5* * ( (00+"6
+(
Pe%#enta(e 2005-06 )/ ) 5* + +< (0
This is a new 'uestion for (00+C6 ! vast ma2ority of students, almost <01 thought that the programme studied was relevant to their Professional Development, with only 61 in disagreement, the lowest disagreement rating in this section
5/ 4EARNING CENTRE SUPPORT

5/2 3e.* and !u**$%t "%$) the 4ea%n n( Cent%e Pe%#ent 2007-05 <( ) )5 50 ( (5
60 +0 Pe%#enta(e *0 =0
(( (6 ()
++ +6 ++
(00="* (00*"+
5< 5= ) * 6 * 5 * 5
$atisfied -either satisfied nor dissatisfied Dissatisfied ?ean
2005-07 )6 < 5) ) ++ (5
2005-06 <( * 5( < *< (0
(0 50 0
5 (
(00+"6
The ma2ority of respondents :<(1; agreed with this statement, a slight decrease of one percentage point since (00*"0+ Dissatisfaction fell by five percentage points to +1 over the previous year
5/2
A&a .a, . t' $" ,$$;!@ :$u%na.! and e.e#t%$n # n"$%)at $n/
60 +0 Pe%#enta(e *0 =0 (0 50 0
5 (
+( *6 =/
(00="*
(( 5+ 5+ (= 5/ 5( 56 5( 55 + 55 (
+
(00*"+ (00+"6
2005-07 60 ) 5< ) (0 6 (+
Pe%#ent 2007-05 += ) (( / (= * ()
2005-06 )* 6 5( ( 5= ( ((
There was a twenty"one percentage point increase in satisfaction to )+1 from the previous year, the second largest increase in the $urvey Dissatisfaction had decreased by ten percentage points to 5=1, whilst a similar amount indicated that they were reasonably happy
5/5
A&a .a, . t' $" n"$%)at $n te#hn$.$(' "a# . t e! n the 4ea%n n( Cent%e/
)0 60 +0 Pe%#enta(e *0 =0 (0 50 0
5 ( = * +
(0 5+ 5* ** =6 (< 5) 5< 55 = 5 (5 5( 5 +/
(00="* (00*"+ (00+"6
2005-07 +/ 0 (< * 5( 6 (*
Pe%#ent 2007-05 +0 + 56 < =( ) (<
2005-06 )< ) 5) 6 =< (5
The satisfaction rating for this statement increased by twenty" seven percentage points, the largest in the $urvey, with dissatisfaction dropping by twenty"nine percentage points to a low *1
5/7
The 4ea%n n( Cent%e a! a !u ta,.e *.a#e t$ !tud'/
60
+(
+0
*5
*6
Pe%#enta(e
*0 =0 (0
5( (< (0 56 5( ) = + 5 = =5 (=
(00="* (00*"+ (00+"6
2005-07 +( ) =0 < 56 + (6
Pe%#ent 2007-05 )/ + 56 5 ** (0
2005-06 66 / (= * /) (=
50 0
5 ( =
$atisfaction with this statement fell by almost thirteen percentage points to )01 with dissatisfaction increasing by six percentage points
7/ GENERA4 ASPECTS OF T3E UNIVERSITY

7/2 Indu#t $n P%$(%a))e
60
+6 *)
+)
+0
Pe%#enta(e
*0
(00="*
=0
(5
(0
(= 5*
(* 5* 50 < + * (
+
(00*"+ (00+"6
2005-07 6( / (( / 5* = (+
Pe%#ent 2007-05 6< 5 5= < 5< 5 (=
2005-06 6+ + (* 0 50 6 (*
50
The satisfaction rating for this statement fell slightly to almost 661 Dissatisfaction, however, also fell :by seven percentage points; to 551
7/2
Ad& #e $n *%$(%a))e )ana(e)ent Pe%#ent 2007-05 6< < (= < )* ((
60
+*
+0
*< */
Pe%#enta(e
*0
==
=0
(00="* (00*"+ (00+"6

5( 50 + ( = (
() (5
2005-07 +< / (6 < 5* = (+
2005-06 ++ = =( 6 5( 5 (+
(*
(0
50
The satisfaction rating for this statement fell to ++1 .owever, one"third of respondents were neutral on the sub2ect Those who were dissatisfied rose to 5(1
7/5
Pe%!$na. $% *%$"e!! $na. #$un!e.. n( Pe%#ent 2007-05 6* 5 5) ) 5< ( (+
60
+0
*< =/ =< == =<
Pe%#enta(e
*0
(00="* (00*"+ (00+"6

50 55 /
=0
2005-07 +0 ) =( / 56 * (6
2005-06 *) + =< 0 5* + (6
(0
56 5( /
5< 6 ) +
50
!lthough the ma2ority of respondents were satisfied with this statement, the rating dropped sixteen percentage points since (00*"0+ The number of neutral responses also rose to =<1 whilst dissatisfaction dropped three percentage points to 5+1
10
7/7
Stud' !; ..! !u**$%t $""e%ed + th n the Un &e%! t' Pe%#ent 2007-05 6( + (6 = 55 = (*
60
+0
*6
*/ *5 *0 =/
Pe%#enta(e
*0
(00="*
=0
(6
(00*"+ (00+"6
2005-07 *< = *0 = 55 * (6
2005-06 *) ( =/ + 5= * (6
(0
5= ) ( ) <
50 * * *
50
Whilst satisfaction fell to *)1, the number of respondents who were neither satisfied nor dissatisfied rose to *01 Bnly 5=1 of respondents were dissatisfied with the service
7/5
Ca%ee%! Ad& #e Pe%#ent 2007-05 +( 5 =( = 5+ 6 (6
60
+( =
+0
*) *=
Pe%#enta(e
*0
=5
=0
=(
(00="* (00*"+ (00+"6
2005-07 5/ < +( = () / =5
2005-06 =* + *) = 5< ( (/
(0
5) * 50 (= =
5/ < 5= 55 <5 = )
50
$atisfaction for this service fell by seventeen percentage points to =+1, however, the ma2ority of students :*)1; gave a neutral response This could indicate that they were either reasonably happy or had no views, But of all the respondents, +01 had tic&ed the J-ot !pplicableJ box
7/6
3 (he% Edu#at $n Sh$* Pe%#ent 2007-05 +5 0 =) 0 5( 0 (6
<0 )0 60
6< += *5 =*
Pe%#enta(e
+0 *0 =0 (0
(00="*
=)
(00*"+ (00+"6
2005-07 5/ * 6< 5 5( + (/
2005-06 =) / += = <) ()
5+ 50 * * ) ) 6 6 + =
50 0
The satisfaction rating for the .igher 4ducation $hop fell by thirteen percentage points to =<1 .owever, this 'uestion only attracted a response from 2ust over +01 of the survey population, and those who have indicated that they are neither satisfied nor dissatisfied :+=1; may not have used the service
7/=
En%$.)ent Pe%#ent 2007-05 *0 = *6 5 5= 6 ()
60
+0
+0
*6
Pe%#enta(e
*0
=+ =+
== ((
(00="* (00*"+ (00+"6

5+ 5( 55 5( ) 5
=0
2005-07 =/ * == + () 5 =0
2005-06 +/ ) (( ( 5< 5 (6
(0
50
50
* +
The satisfaction rating for enrolment rose for the second year in succession by twenty percentage points to 601 Dissatisfaction also rose slightly with 5<1 being dissatisfied The reason for the increase in satisfaction could be explained by the implementation of on"line enrolment
11
7/>
Ca)*u! Re( !t%' Student A##e!! P$ nt! Pe%#ent 2007-05 (+ * +( + (( 0 (/
60
+=
+0
+=
Pe%#enta(e
*0
=)
=+ =5
(00="* (00*"+ (00+"6
=0
2005-07 *( / =+ * (5 ) (<
2005-06 60 / =5 5 <0 (*
(0
5) 6 < <
56 5) + 6 +
50
$atisfaction for this statement increased significantly to 651 with a large drop in dissatisfaction to only <1 Bne"third of respondents indicated that they were reasonably happy with this service
7/?
Inte%! te t%an!*$%t !e%& #e Pe%#ent 2007-05 =0 0 +< = 55 ) ()
)0 60 +0 Pe%#enta(e
*0 +6 +<
*0 =0 (0 50 0
5 ( =
* 5+ 5/ (/
=+
(00="* (00*"+ (00+"6
2005-07 == = ++ 6 55 5 (<
2005-06 +/ 0 =+ 0 60 (=
5+ * ) * ) + (
!lthough only 6(1 of the survey population responded to this 'uestion, satisfaction almost doubled to +/1 since (00*"0+ The dissatisfaction rating of 61 was the lowest in this section Bver one"half :+<1; were neither satisfied nor dissatisfied, which could indicate that they are reasonably happy, or that they do not use intersite transport
7/20 S$# a. "a# . t e! *%$& ded + th n the Un &e%! t' Pe%#ent 2007-05 *6 0 =+ * 5< 6 (<
+0 *+ *0 =+
*=
*+ =/ == =+
2005-07 (/ * ** ) (+ / =0
2005-06 =/ * =< / (5 ) (<
Pe%#enta(e
=0 (+ (0 5+ 50 + 0
(6
(00="* (00*"+
5+ 5= 5+ 55 6 )
(00+"6
) * =
=/1 of respondents are satisfied with this statement, a drop from the previous year ! similar amount of respondents indicated that they were neutral on the sub2ect Dissatisfaction rose to nearly ((1 This 'uestion was not applicable to 2ust over +01 of all respondents
7/22
Ad& #e and !u**$%t "a# . t e! $""e%ed ,' the StudentA! Un $n Pe%#ent 2007-05 += ) =* ) 55 6 (6
60 +0 Pe%#enta(e *0 =0
(0 */
++ */
==
=+
(00="* (00*"+ (00+"6

5550
2005-07 (/ ) +* ) 5+ 6 (<
2005-06 *5 ( *< ) 50 5 (6
(0 50 0
5 ( = * +
/ + < ) + ( *
$imilar to the previous 'uestion, this was not applicable to +(1 of respondents Bf those who did respond, the ma2oritywere either satisfied or neutral :*51 and */1 respectively; Bnly 501 indicated dissatisfaction
12
7/22
S*$%t! "a# . t e! *%$& ded ,' the Un &e%! t' Pe%#ent 2007-05 *) 6 *+ ( )5 (*
)0
60
60 +0
*+
*<
Pe%#enta(e
*0 =0 (0 50 0
(00="*
(/ 5/ 5( ) (( < ) 50 (6
(00*"+ (00+"6
2005-07 (< = 60 0 55 ) (<
2005-06 =< = *) ) 5* 0 ()
* 0
601 of respondents indicated that this was not applicable to them Whilst *<1 of those who did respond were fairly neutral on the 'uestion of sports facilities, =<1 were satisfied, despite a drop of ten percentage points since the previous year Dissatisfaction also doubled to 5*1 since (00*"0+
7/25
Fa th Cent%e/Re. ( $u! *%$& ! $n + th n the Un &e%! t'
/0 <0 )0 Pe%#enta(e 60 +0 *0 =0 (0 50 0
5 (
< * < + (+ 5/
<*
6(
*=
(00="* (00*"+ (00+"6

(5 * < 6 0
2005-07 5= ( <* ( (6 (<
Pe%#ent 2007-05 (< 6 *( / (< 6 =0
2005-06 () * 6( 5 50 + (<
This 'uestion was not applicable to )*1 of the survey respondents, but of those who did reply, only ()1 were satisfied, and 551 were dissatisfied .owever, the ma2ority :6(1; indicated that they were neither satisfied nor dissatisfied and deemed to be reasonably happy
7/27
Ch .d#a%e *%$& ! $n Pe%#ent 2007-05 =( < +0 0 5) ( (<
/0 <0 )0
)/
)6
Pe%#enta(e
60 +0 *0 =0 (0 50 0
+0
(00="* (00*"+ (00+"6
2005-07 =0 )< < 5< ( =(
2005-06 5< / )+ 6 +6 (/
(( 55 0 = = 56 5+ 5= ( = + =
This 'uestion was not applicable to <01 of the survey respondents Bf those who responded, 5/1 were satisfied with the facilities with only 61 showing dissatisfaction Bver three"'uarters :)61; gave a neutral response to this statement
+0 *0
Pe%#enta(e
=0 (0 50 0
7/25
C$))un #at $n $" #$u%!e %e.ated n"$%)at $n B e/(/ %$$) #han(e!@ a!!e!!)ent dead. ne! et#/ C
Gery satisfied $atisfied -either satisfied nor dissatisfied Dissatisfied Gery disstisfied
(00+"6 +0 *( *0 Pe%#enta(e =0 (0 50 0 5 ( = * + <
Pe%#enta(e 2005-06 +0 < (= ) (+ + ()
(* 5< <
This was a new 'uestion for the (00+"06 survey The ma2ority of respondents :+51; were satisfied with the statement, whilst one"'uarter were dissatisfied " the highest dissatisfaction rating of this section
13
5/ CATERING
5/2 A&a .a, . t' and $*en n( h$u%! $" the #ate% n( !e%& #e
60 +0 Pe%#enta(e *0
*+
+* *+
2005-07 */ 5 5) 5 == < (/
Pe%#ent 2007-05 60 ) 5/ 6 5/ 6 ()
2005-06 +5 = 5/ < (< / (<
(00="* =0 (0 50 0
5 ( = * +
* ) ) 5) (0 (0 (5 (5 5( 5= ) <
(00*"+ (00+"6
Whilst the satisfaction rating for this statement fell by ten percentage points to +51, dissatisfaction rose by nine points to (/1
5/2
<ua. t' $" "$$d
60
+=
+0
*/ *+
Pe%#enta(e
*0
(00="*
=0
(< (*
(6 5< 5( ) ) 6
(00*"+ (00+"6
2005-07 +0 ) (* 0 (+ = (<
Pe%#ent 2007-05 +/ 0 () ) 5= = (6
2005-06 ++ / (6 5 5< 0 (6
(0
50
+ 6 )
$atisfaction fell by three percentage points since (00*"0+ and dissatisfaction rose to 5<1
5/5
Ran(e $" "$$d Pe%#ent 2007-05 +( + (< < 5< < ()
+0 *+ *0 =+ Pe%#enta(e =0 (+ (0 5+ 50 + 0
5
< + * *5
** *+
(/ (+
() (( 56 < < 55 <
(00="* (00*"+ (00+"6
2005-07 *+ / (* < (/ = (/
2005-06 *< / () = (= < (<
The satisfaction rating for this 'uestion decreased by four percentage points to */1, whilst dissatisfaction increased to (*1
14
5/7
Va.ue "$% )$ne' Pe%#ent 2007-05 *( 5 =( ) (+ ( =0
*0 =+ =0 Pe%#enta(e (+ (0 5+ 50 + 0
5
6 + * =(
=)
=6 == (< (6 (* 5/ (0 5+ 55 +
(00="* (00*"+ (00+"6
2005-07 =< ( () 6 =* ( =0
2005-06 *0 ( (6 = == * =0
The satisfaction rating for this 'uestion fell to *01 whilst the number who were dissatisfied increased to one"third of respondents :==1; This was the highest dissatisfaction rating in the catering section
5/5
Su ta, . t' $" the d n n( a%ea Pe%#ent 2007-05 6+ 0 (0 * 5* 6 (+
)0
60
60 +0
+6
+/
Pe%#enta(e
*0 =0 (0 50 0
(00="* (00*"+
(= (0 (=
2005-07 66 + (= = 50 5 (*
2005-06 6< ) (= ( <5 (=
(00+"6
/ /
) /
This 'uestion received the highest satisfaction rating for the catering section of the survey at 6/1, a rise in satisfaction since (00+"06 Dissatisfaction fell to <1 " the lowest in this section
15
6/ FINANCIA4 ASPECTS
6/2 F nan# a. ad& #e + th n the Un &e%! t' / Student! Un $n Pe%#ent 2007-05 *6 < =* 0 5/ 5 (6
+0 *+ *0 =+ Pe%#enta(e =0 (+ (0 5+ 50 + 0
5 ( = * +
** *5 =* =0
== =(
(00="* (00*"+ (00+"6

5+ 55 * 6 5+ 5( 55 ) *
2005-07 =) 0 *5 = (5 ) (/
2005-06 =6 6 ** 5 5/ * (<
This 'uestion was not applicable to 6(1 of the survey respondents Bf those who did respond, =)1 were satisfied with the financial advice given with a further 5/1 being dissatisfied .owever, as with the main paper"based survey, it is unclear as to what aspect of financial advice that students are actually dissatisfied about, as it may be they are dissatisfied about being ineligible for funds
6/2
C.a% t' $" *a')ent $*t $n! / *a#;a(e! Pe%#ent 2007-05 *) ) *= 5 /( (6
+0 *+ *0 =+ Pe%#enta(e =0 (+ (0 5+ 50 + 0
5 ( = * +
*( =+
*= *0 =6 =5
(00="* (00*"+
56 56 ) *
2005-07 *5 5 =+ ) (= ( (<
2005-06 *) ) =5 = (5 0 ()
(00+"6
6 6 )
The satisfaction rating for this 'uestion :*<1; remain at the (00*"0+ level .owever, dissatisfaction rose significantly by twelve percentage points to (51 !gain this statement was not important to =)1 of survey respondents who may have sponsors funding their studies
6/5
Un &e%! t' " nan# a. *%$#e!!e! Pe%#ent 2007-05 *0 < *= = 5+ < (<
+0 *+ *0 =+ Pe%#enta(e =0 (+ (0 5+ 50 + 0
5 ( = * +
*= =+ =( =( () (( 5/ 5+ 50 + 6 6 6 5( =5
(00="* (00*"+ (00+"6
2005-07 =6 / (6 / =6 ( =5
2005-06 =< 6 =0 ) =0 ) =0
The satisfaction rating for this statement fell slightly to =/1 Dissatisfaction almost doubled from the previous year to =51
16
=/ RESIDENTIA4 ACCOMMODATION
=/2 A!! !tan#e "%$) the Un &e%! t' + th " nd n( !u ta,.e a##$))$dat $n Pe%#ent 2007-05 *( / +0 0 )5 ()
)0
6(
60 +0 Pe%#enta(e *0 =0 (0 50 0
0 5+ ) < 0 0 +0 *= =6 (/
(00="* (00*"+ (00+"6

5) 5+ 5( )
2005-07 (= 5 65 + 5+ * (/
2005-06 *( * (< < (< < (/
Whilst satisfaction has remained static since (00*"0+, the dissatisfaction rating has increased dramatically to nearly (/1 .owever, as 'uestion was only answered by +/ respondents, this may not be a reliable statistic for this 'uestion
=/2 The !tanda%d $" Un &e%! t' a##$))$dat $n Pe%#ent 2007-05 =6 * *+ + 5< ( =0
60 +0 Pe%#enta(e *0 =0 (0 50 0
0 0 < * 0 55 < 5< < == =6 =0 *) +0 *+
(00="* (00*"+ (00+"6
2005-07 == = +0 0 56 ) (/
2005-06 +0 / =0 ( 5< / ()
The ma2ority of students :+51; were satisfied with the standard of accommodation which increased by fifteen percentage points since (00*"0+ Dissatisfaction is similar to the previous year at nearly 5/1
=/5 Va.ue "$% )$ne' 2005-07 =0 < *6 ( (= 5 (< Pe%#ent 2007-05 (5 * +0 0 (< 6 =( 2005-06 =5 + == = =+ ( =(
60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = *
5+ ) * 5+ 5* ) 0 (< (= 5/ (5 5) *6 +0
==
(00="* (00*"+ (00+"6
?ore respondents are dissatisfied :=+1; with this statement than satisfied :=(1; but a further one"third remain neutral 3evels of satisfaction and dissatisfaction have increased
17
=/7 Se#u% t' + th Un &e%! t' *%e) !e! Pe%#ent 2007-05 (/ ( +* ( 56 ) =0
60
+(
+*
+0
*(
Pe%#enta(e
*0 (00="* =0 (0 50 0 5 ( = * +
< * 55 (< (+ 56 55 * 5/ 55 5= =
(00*"+ (00+"6
2005-07 =6 5 *5 ) (( ( (/
2005-06 6( + 5+ 6 (5 / (+
The satisfaction rating for this 'uestion has dramatically increased by over =0 percentage points for this statement whilst dissatisfaction has increased only by four percentage points
=/5 Su**$%t "%$) Re! dent a. Se%& #e! Pe%#ent 2007-05 =+ ) +0 0 5* = (/
)0 60 +0 Pe%#enta(e *0 =0 (0 50 0
0 + 0 (+ =6 ()
6)
+0
=*
(00="* (00*"+ (00+"6

56 < 0 0 5* 5<
2005-07 (+ 0 66 ) <= ()
2005-06 =( 5 == / == / =5
!pproximately one"third of respondents are satisfied, one" third dissatisfied and one"third neutral for this statement .owever, as only +6 responded, the statistic may not be robust
18
>/ COURSE
>/2 M$de $" Stud'
=/1 >ull"time Part"time 651
The ma2ority of postgraduate students :651; studied part"time whilst a smaller number :=/1; were full"time
>/2 6hat .e&e. $" !tud' a%e '$u unde%ta; n(8

(00+"06
Pe%#ent 2005-06 Postgraduate Taught :ie P@7ert C P@Dip C Bther professional C short courses Postgraduate Research
Postgraduate Taught Bther P@ Postgraduate Research
/1 +1
<6 + /
<61
Respondents who affirmed they were Research students had additional 'uestions to answer relating to their programme and supervision " see $ection 55
>/5 6 th n +h #h S#h$$.B!C and / Re!ea%#h In!t tute d$ '$u %e(a%d '$u%!e." a! !tud' n(8
Pe%#enta(e
0
.3$$ $!D $!$ $7,T $4K4 $4D $3$ $o. $$P!3 UWK$ 7entre for !rt L Design Res Research 7entre in !pplied $ciences .istory L @overnance R , R , in .ealth $ciences R , ,n ,nformation L 3ang Processing ?anagement Research 7entre Research 7entre in $ports L 4xercise
50 6 ( < < /
(0
=0
5/ = * 0 0 0 0 0 5 5 < =0
19
>/7 6hat d$ '$u #$n! de% t$ ,e '$u% *% n# *a. #a)*u! $" !tud'8
=< ((
*0 Pe%#enta(e =0 (0 50 0
Pa r& fo rd pt on
5/
5<
5
ng l B th er al sa l
0
en tre
ol ve rh am
3e ar ni
Te l
on
?/ E<UA4ITY AND DIVERSITY INFORMATION

?/2/ Gende%
*=1 +)1
D is
?ale >emale
?/2 6hat ! '$u% ethn # $% ( n8 Ethn # O% ( n White White ,rish Bther white bac&ground Klac& !frican Klac& 7aribbean Klac& Bther Pa&istani ,ndian 7hinese Kangladeshi ?ixed White C !sian !sian ?ixed White C Klac& 7aribbean ?ixed White C Klac& !frican Bther ?ixed Kac&ground Prefer not to say Pe%#enta(e 65 < 5= +) 5) )( 0< 5/ )* 0( =< 00 5+ 06 0( 5/ =<
20
ur si ng
7 om pt
ta n
ce
?/5/ D$ '$u #$n! de% '$u%!e." d !a,.ed 8 Pe%#ent 2007-05 *6 /+ *
5(0 0 500 0 <0 0 60 0 *0 0 (0 0 (+ 00 Ies -o /) +
Ies -o
2005-07 +0 /+ 0
2005-06 (+ /) +
Respondents who answered yes to this statement were given access to the following two 'uestions :/ * and / +; .owever, the low number of respondents will ma&e the statistics unviable
?/7 6hat t'*e $" d !a, . t' d$ '$u ha&e8
+0 0
Pe%#enta(e
*0 0 =0 0 (0 0 50 0 00
D ys le xia
=6 5< / 0 / 0 0 / / /
?/5 <ua. t' $" d !a, . t' !u**$%t + th n the Un &e%! t'
(00+"06 60 0 *0 0 (0 0 00
fie d $a tis sa tis fie fie d d
lly D ea si fCh gh ea te d rin g im pa Pe irm rs en on t a W lc he ar e el ch su ai pp re or us t eC m ob ilit y d ? en ta lh ea lth U ns ee n di sa bi ? lit ul y tip le ! d di is sa ab bi ilit lit ie y s no tl is te d ab ov Pr e ef er no tt o sa y
Kl in dC pa rti a
Pe%#enta(e
+0 0 (0 0 =0 0
2005-07 =) +
Pe%#ent 2007-05 2005-06 ++ 6 +0 0
5( + +0 0 =(
== = 55 5 ((
(0 0 =0 0 (*
Whilst this 'uestion was only applicable to =1 of the survey respondents, )01 of these were satisfied, or reasonably satisfied, with the support they received
at is
ei th er s
D is
21
20 RE4ATED <UESTIONS FOR INTERNATIONA4 STUDENTS

20/2 A%e '$u an Inte%nat $na. Student8 Pe%#ent 2005-06 (0 ) )/ =
(0 ) Ies -o )/ =
I4$ -B
The (0 )1 of respondents who answered positively to this statement were given the following 'uestions regarding the services provided by the University
20/2 Un &e%! t'A! UD O% entat $n P%$(%a))e

(00+"06 +0 *0 Pe%#enta(e
=5 *6
=0 (00+"06 (0 50 0 5 ( = * +
56 *
Pe%#ent 2005-06 6( ( =5 5 6< (=
The ma2ority :6(1; of respondents were satisfied with this statement, with 2ust )1 being dissatisfied ! further =51 were neither satisfied nor dissatisfied, which could indicate that they were reasonably happy with the Programme
20/5 I)) (%at $n and V !a Ad& #e
(00+"06 +0 *0 Pe%#enta(e =0 (0 50 0 5 ( = * + (00+"06

5* < =
*= =(
Pe%#ent 2005-06 +) 5 =5 ) 55 5 (*
Bver half of the respondents :+)1; were satisfied with the statement, although nearly one"third were neutral Bnly 551 showed dissatisfaction
22
20/7 En(. !h 4an(ua(e Su**$%t

(00+"06 +0 *0 Pe%#enta(e =0 (0 50 0 5 ( = * +
*0 =0 (=

(00+"06
Pe%#ent 2005-06 6= = =0 0 6) ((
The satisfaction rating for this statement was 2ust over 6=1, with one"third of respondents being neutral There was a small dissatisfaction rating of nearly )1, the lowest in this section
)0 60 60 +0 +0 Pe%#enta(e Pe%#enta(e *0 =0 (0 (00*"+ (00*"+ (00+"6 (00+"6 =0 (0 *0 (00="* (00="*
50 50 0 0 5 5 ( ( = = * * + +
23
RESEARC3 RE4ATED <UESTIONS

22/2 PROGRAMME
22/2/2 A&a .a, . t' $" !u,:e#t-!*e# " # ndu#t $n
(00+"06 +0 *0 Pe%#enta(e =0 (0 50 0 5 ( = * +
5) 55 6 *0
(6

(00+"06
Pe%#ent 2005-06 +) 5 (+ ) 5) 5 (+
The ma2ority :+)1; were satisfied with the sub2ect"specific induction, with 5)1 being dissatisfied Bne"'uarter indicated that they were neutral on this 'uestion
22/2/2 The Gene% # S; ..! De&e.$*)ent P%$(%a))e

(00+"06
+0
*(
*0
Pe%#enta(e
=5
=0

(00+"06
Pe%#ent 2005-06 +( < =0 6 56 ) (6
(0
55
50 0
55 6
Bver <01 of respondents were either relatively satisfied or neutral on the 'uestion regarding their generic s&ills development programme
22/2/5 The *%$& ! $n $" !u,:e#t-!*e# " # !; ..! de&e.$*)ent Pe%#ent 2005-06 *0 + (/ ) (/ ) (/
(00+"06 *0 =0 (0
55 =0 =0

56
(00+"06
5*
50 0 5 ( = * +
This 'uestion focussed on the sub2ect" specific s&ills development where almost =01 of respondents were dissatisfied, the highest dissatisfaction rating for this section .owever, 2ust over *01 were satisfied with the provision
24
22/2/7 The $n-. ne %e!ea%#h !tudent hand,$$;
(00+"06
60 +0
+5
Pe%#enta(e
*0 =0 (0 50 0
(< 5= + = +

(00+"06
Pe%#ent 2005-06 6* 5 (< ( )) (=
! ma2ority of respondents were satisfied with this 'uestion with only <1 airing their dissatisfaction
22/2/5 Feed,a#; "%$) !tudent %e*%e!entat &e!

(00+"06 60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = * +
/ = = =(
+=

(00+"06
Pe%#ent 2005-06 *5 ( +( / +/ (6
The ma2ority of respondents gave neutral responses to the 'uestion of feedbac&, whilst 2ust over *51 were satisfied
22/2/6 E1tent t$ +h #h *%$,.e)! %a !ed th%$u(h !tudent %e*%e!entat &e! +e%e %e!$.&ed
(00+"06 )0 60 Pe%#enta(e +0 *0 =0 (0 50 0 5 ( = *
= = 0 =* +/

(00+"06
Pe%#ent 2005-06 =) / +< 6 =* (6
Dust under =<1 of respondents were satisfied with this 'uestion " the lowest satisfaction rating for this section .owever, a ma2ority of respondents declared they were neutral on the sub2ect
25
22/2/= The +a' Student Mana(e)ent E$a%d! d !!e) nate n"$%)at $n

(00+"06 +0 *0 Pe%#enta(e =0 (00+"06 (0 50 0
0 < 55
** =6
Pe%#ent 2005-06 ** * =6 5 5/ * (/
!lthough 2ust over **1 of respondents were satisfied, this 'uestion did attract a dissatisfaction rating of over 5/1 Dust over one"third gave a neutral response
22/2 SUPERVISION
22/2/2 A&a .a, . t' $" D %e#t$% $" Stud e!
(00+"06 60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = * + + (< (00+"06 / /
*/
Pe%#ent 2005-06 )6 ) *) 5< 6 (0
The vast ma2ority of respondents :nearly ))1; were satisfied with this 'uestion but nearly 5/1 were dissatisfied
22/2/2 A&a .a, . t' $" $the% Su*e%& !$%!

(00+"06 +0 *0 Pe%#enta(e
=5 *+
=0 (00+"06 (0 50 0 5 ( = * +
5( ) +
Pe%#ent 2005-06 )6 ( 55 / 55 / (5
$imilar to the previous 'uestion, the ma2ority of respondents were satisfied with supervisor availability with almost 5(1 being dissatisfied
26
22/2/5 The a**%$a#ha, . t' $" Su*e%& !$%!

(00+"06 60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = * +
) + + (/ ++

(00+"06
Pe%#ent 2005-06 <= = )5 /+ 5<
Bver <=1 of respondents found their supervisors approachable " the highest satisfaction rating in this section Bnly / +1 were dissatisfied
22/2/7 The "%e9uen#' $" )eet n(! + th Su*e%& !$%!

(00+"06 +0 *0 Pe%#enta(e =0 (0 50 0 5 ( = * +
50 50 ) (/ *+
(00+"06
Pe%#ent 2005-06 )= < /+ 56 ) (0
!lmost three"'uarters of research students were satisfied with the fre'uency of meetings but almost 5)1 were dissatisfied
22/2/5 Gu dan#e $""e%ed

(00+"06 +0
*(
*0 Pe%#enta(e =0
(5

(00+"06
5* 56 )
Pe%#ent 2005-06 6( < 5* 0 (= = (=
(0 50 0 5 (
The 'uestion of guidance offered to Research $tudents attracted a satisfied rating of nearly 6=1 Dust over (=1 were dissatisfied with a further 5*1 being neither satisfied nor dissatisfied
27
22/2/6 Dn$+.ed(e $" !u,:e#t a%ea de)$n!t%ated ,' !u*e%& !$%' tea)
(00+"06 60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = * +
(6 5* / ( */
(00+"06
Pe%#ent 2005-06 )* * 5* 0 55 6 5/
!lmost three"'uarters of respondents were satisfied with this 'uestion with almost 5(1 being dissatisfied
22/2/= Dn$+.ed(e $" %e!ea%#h *%$#edu%e! de)$n!t%ated ,' !u*e%& !$%' tea)
(00+"06 60 +0 Pe%#enta(e *0 =0 (0 50 0 5 ( = * +
50 50 ( ()
+5

(00+"06
Pe%#ent 2005-06 )< 0 /< 5( ( 5/
This 'uestion attracted a relatively high satisfaction rating of )<1 with a dissatisfaction rating of 2ust over 5(1
28
RECOMMENDATIONS
Previous recommendations and actions arising8

To communicate the findings of the survey to 4xecutive !ction 8 The findings from the survey were reported to 4xecutive in Danuary (006 To communicate the findings of the survey to Deans and .eads of $ervices only report should not be published in electronic format !ction8 The report was send to Deans and .eads of $ervice The
With regard to the (00+C06 report, the $tudent $atisfaction $urvey ?anagement @roup recommends8
To communicate the findings of the survey to Executive, Deans and Heads of Service. That the report be published Areas of greatest dissatisfaction be followed up onsideration be given to how feedbac! from the results of this survey should be formalised onsideration be given to which committee should be tas!ed with implementing a follow"up process.
29
APPENDIX 2 <ue!t $nna %e "%$) FSu%&e'$%G
30
Report: Paper version PG Questionnaire
General Details
What type of accommodation did you occupy during term time?
Parental home Own home (Owned/Mortgaged) Own home (Council/Housing Association) Own home (Rented Private) Shared (Student) house Room in private household Universit accommodation Count Ratio
2 Was your term time address the same as your
permanent/home address?
!es "o
Count
Ratio
What level of study are you underta!ing?

Postgraduate #aught (ie Masters$ P%&ip$ P%Cert (%o to '()) Other Pro*essional (ie C+M$ C+P,A) (%o to '()) Postgraduate Research (%o to '(- and .)
Count
Ratio
"
#$%R PR$GR&''(
*-%D(.-* $./#
should go to Q12
) PG R(*(&R+,
0 PG -aught and Professional students
,o3 satisfied 3ere you 3ith the follo3ing aspects of your programme?
/er satis*ied Availa0ilit o* su01ect2speci*ic induction #he generic s3ills development programme #he provision o* su01ect2 speci*ic s3ills development #he on2line research student hand0oo3 #he *eed0ac3 ou received *rom student representatives #he e4tent to which pro0lems raised through student representatives were resolved #he wa Student Management 5oards disseminate in*ormation Satis*ied "eutral &issatis*ied /er dissatis*ied "ot applica0le
Count Ratio
4 4 4 4 4 4
45 45 45 45 45 45
4 2 2 2 2 2 2
45
*%P(R78*8$. ) ,o3 satisfied 3ere you 3ith the follo3ing aspects of supervision
/er Satis*ied "eutral &issatis*ied /er satis*ied dissatis*ied "ot applica0le
Count Ratio
Availa0ilit o* our &irector o* Studies Availa0ilit o* our other Supervisors #he approacha0ilit our Supervisors #he *re6uenc o* meetings with our Supervisors %uidance o**ered to ou #he 3nowledge o* the su01ect area demonstrated 0 our supervisor team #he 3nowledge o* research procedures demonstrated 0 our supervisor team
4 4 4 4 4 4
45 45 45 45 45 45
45
-he /earning (9perience

Please indicate to 3hat e9tent you agree or disagree 3ith the follo3ing aspects of your learning e9perience 3hile studying at the %niversity1 8f an item is not relevant to you please select :.ot applica;le:1
Strongl agree Agree "eutral &isagree Strongl disagree "ot applica0le 4 4 4 4 4 4 4 4 4 4 45 45 45 45 45 45 45 45 45 45
Count Ratio
#he content o* m programme at least matched m e4pectations #he programme ade6uatel developed m su01ect 3nowledge #he programme ade6uatel developed m 3e s3ills #he 6ualit o* teaching and / or supervision + e4perienced was generall high + e4perienced a variet o* teaching and learning methods M learning was appropriatel supported 0 the use o* technolog Assessment was varied and appropriate Assessment criteria accompanied all assessments #eaching rooms were *it *or purpose 76uipment and *acilities appropriatel supported learning and teaching
32
<
/earning +entre *upport

Please rate ho3 satisfied you 3ere 3ith the follo3ing aspects of /earning centre support1 8f an item is not relevant to you please mar! =.ot applica;le>1
/er satis*ied Satis*ied "eutral &issatis*ied /er dissatis*ied "ot applica0le 4 4 45 45
Count Ratio
Help and support *rom the 8earning Centre sta** Availa0ilit o* 0oo3s$ 1ournals and electronic in*ormation Availa0ilit o* in*ormation technolog *acilities in the 8earning Centre #he 8earning Centre as a suita0le place to stud
4 4
45 45
General &spects of the %niversity

Please rate ho3 satisfied you 3ere 3ith the follo3ing services offered ;y the %niversity1 8f an item is not relevant to you please mar! =.ot applica;le>1
/er Satis*ied "eutral &issatis*ied satis*ied /er dissatis*ied "ot applica0le 4 4 4 4 4 4 4 4 4 4 4 4 45 45 45 45 45 45 45 45 45 45 45 45
Count Ratio
%eneral +nduction programme Advice on programme management Personal or pro*essional counselling Stud s3ills support o**ered within the Universit Careers advice Higher 7ducation Shop 7nrolment Campus Registr Student Access Points +ntersite transport service Social *acilities provided within the Universit Advice and support *acilities o**ered 0 the Students9 Union Sports *acilities provided 0 the Universit Communication o* course related in*ormation (eg( room changes$ assessment deadlines etc() Childcare provision ,aith Centre/Religious provision within the Universit
4 4 4
45 45 45
33
+&-(R8.G
Please rate ho3 satisfied you 3ere 3ith the follo3ing aspects of the %niversityAs +atering *ervices1 8f an item is not relevant to you please mar! =.ot applica;le>1
/er satis*ied Satis*ied "eutral &issatis*ied /er dissatis*ied "ot applica0le 4 4 4 4 4 45 45 45 45 45
Count Ratio
Availa0ilit and opening hours o* the catering service 'ualit o* *ood Range o* *ood /alue *or mone Suita0ilit o* the dining area
14
Residential &ccommodation
Please rate ho3 satisfied you 3ere 3ith the follo3ing aspects of your residential accommodation1 8f an item is not relevant to you please mar! =.ot applica;le>1
/er satis*ied Satis*ied "eutral &issatis*ied /er dissatis*ied "ot applica0le 4 4 4 4 4 45 45 45 45 45
Count Ratio
Assistance *rom the Universit with *inding suita0le accommodation #he standard o* Universit accommodation /alue *or mone Securit within Universit premises Support *rom residential services
11
Binancial &spects
Please rate ho3 satisfied you 3ere 3ith the follo3ing aspects of the %niversityAs financial services1 8f an item is not relevant to you please mar! =.ot applica;le>1
/er satis*ied Satis*ied "eutral &issatis*ied /(dissatis*ied "ot applica0le 2 4 45
Count Ratio
,inancial advice within the Universit /Students Union
34
12 +$%R*(
What is your mode of study?

,ull time Part time
Count
Ratio
1 Within 3hich *choolCsD and / or Research 8nstitute do you
regard yourself as studying? Ctick all that applyD

H8SS SA& SAS SC+# S757 S7d S8S SoH SSPA8 U:5S Centre *or Art ; &esign Research Research +nstitute in +n*ormation ; 8anguage Processing Histor and %overnance Research +nstitute Research +nstitute in health Sciences
Count
Ratio
1" +&'P%*
What do you consider your principal campus of study to ;e?

:alsall "ursing Centre Compton Par3 #el*ord :olverhampton (Cit ) &istance 8earning Other
Count
Ratio
16 General
8nformation
We 3ould li!e to find out 3hether there are any particular issues affecting specific groups of studentsE such as people from particular ethnic groups or disa;led student groupsE so that 3e can ta!e action to ma!e improvements 3here necessary1 -hereforeE 3e 3ould ;e very grateful if you 3ould ans3er the follo3ing Fuestions1 #our responses 3ill only ;e used to ma!e statistical analyses1 What is your Gender?
Male ,emale Count Ratio
35
12 &re
!es "o
you an 8nternational *tudent?
Count
Ratio
(Please answer '(<=) (Please go to '(<>)
1<
&s an 8nternational studentE please could you rate ho3 satisfied you 3ere 3ith the follo3ing services provided ;y the %niversity
/er Satis*ied Satis*ied "eutral &issatis*ied /er dissatis*ied "ot applica0le
Count Ratio
#he Universit ?s U@ Orientation programme +mmigration and /isa advice 7nglish 8anguage support
4 4 4
45 45 45
1? What is your ethnic origin?

:hite 5ritish :hite +rish Other :hite 5ac3ground 5lac3 Cari00ean 5lac3 A*rican 5lac3 Other +ndian Pa3istani 5angladeshi Chinese Asian Other Mi4ed :hite / 5lac3 Cari00ean Mi4ed :hite / 5lac3 A*rican Mi4ed :hite / Asian Other Mi4ed 5ac3ground Other 7thnic 5ac3ground Pre*er not to sa
Count
Ratio
1@ Do you consider yourself disa;led?

!es (%o to '(AB and A<) "o (go to '(AA)
Count
Ratio
24 General
8nformation continued
Count Ratio
What type of disability do you have?

& sle4ia
36
21
Disa;ility support
/er Satis*ied satis*ied "either &issatis*ied /er "ot satis*ied dissatis*ied applica0le nor dissatis*ied 2 4 45 2 4 45 2 4 45 2 4 45
Count Ratio
'ualit o* disa0ilit support within the Universit Count total Ratio Responses
2 4 45 B
2 4 45
4 4
45
22# ()**&+,-. /0 there are an" 0urther comments "ou 1ish to ma2e on an" aspect o0 "our e'perience% then please use the space belo1# /n the interests o0 con0identialit"% do not use personal names i0 possible# ,han2 "ou#
Your time in completing and returning this uestionnaire is !er" much appreciated# $lanning Di!ision% &'tn# 1187# (it" (ampus#
37
APPENDIX 2 Su))a% !ed C$))ent Re*$%t "%$) FSu%&e'$%G
38
P$!t(%aduate Su%&e' 2005-6 A,% d(ed C$))ent Re*$%t

Kased on comments received from 6= respondents, under the headings of Positive 7omments, -egative 7omments and $uggestions
P$! t &e C$))ent!

.appy with postgraduate experience 3earning experience found to be good P@74 experience has been excellent Than& you for helping me achieve my goal 3ecture facilities and social environment excellent 3ectures and assignments intellectually stimulating 3ecturers willing to help at every point and encouraging Telford 3earning centre ,nteraction with students 7ourse meet expectations University is 50C50 @ood and great 4verything perfect 7ourses offered are good and finest of its &ind, $ecurity staff very helpful University is friendly and many positive aspects 3earning experience valuable 4n2oyed and benefited greatly from studies Would recommend Wolverhampton as a place of study Would li&e to than& the University for opportunity to complete doctoral study by providing a bursary Would li&e to than& supervisors for their support Wish the University all the best for future research and development
Ne(at &e C$))ent!

7omplaint procedures for supervision problems not effective at P@ level due to supervisorJs authorityCpersonal standing Policy of 2ournal subscriptions Re"visiting sub2ect topics which were taught at U@ level >eedbac& on course wor& non"existent >eedbac& forms rarely filled in and returned $ome lecturers never answer email 3evel of teaching not ade'uate ?eeting facilities between tutor and student poor >elt marginalised on course as bac&ground different from mainstream students Timing and management of !P43 $taff who leave midway through module 3ac& of contact with tutors during dissertation and research modules >ee and sponsor letters Disappointed with P@ 7ounselling Psychology course The assessment pattern on the Doctorate Pathway >elt unsupported whilst having placement problems Public .ealth course should be more encompassing so that &nowledge can be transferred from UH to home countries .igh failure rate of Research ?ethods module Procedure for ordering papers at 7ity 3earning 7entre 7ommunication between residential services and campuses Difficulty in getting short"term accommodation in Walsall " especially as travelling from afar for short visits with supervisor ,nduction organisation very poor8 information changed constantly Research paperwor& and its administration Poor administration including >inance Dept and room allocation Tuition fees high for international students 7ost of P@ programmes, combined with immigration demands, is ma&ing Wolverhampton unaffordable 7hanges of award leader and replacement very disruptive Prayer room facilities on 7ity campus $eparate ones needed for male and female Gerbal bullying on course and the fact that tutors did not do anything about it despite being aware of it Unsupportive extenuating circumstances board Keing treated similar to U@ >elt that this is an uncaring academic establishment -o guidance when course could not continue for commercial reasons Placement tutor support :P@74 course; to pic& up on issues relating to problems whilst on placement Did not get value out of course Walsall campus ,ntroduction to P@74CP74 course and amount of wor& -o, or little, feedbac& on assignments Timing of exams in ?ayCDune " clashes with school holidays and thus impact on family life 7ourse as a whole was a complete disgrace :lac& of communication and co"operation between lecturers and poor preparation; Difficult to get support and advice as a part"time student studying evenings only -o cover for sic& tutors 3ac& of personal care " no one as&ed how getting on " where is human elementM ?odule 4valuation Auestionnaires handed out too early " prior to assessment and exams " as&ed comments before things happen 3ecturer did not have bac&up plan or lesson plan when there was a computer problem 3ecturer vague, lac&ed &nowledge -o telephone lines installed in P@ bloc& in Priorslee campus 3ac& of support and advice on module led to my leaving the P@ programme 3ecturers who do not do any wor& Bbtaining facilitiesCmaterials for research wor& ta&es too long $hutting down of Riatec :loss of 4ngineering in the University; Bnline enrolment too& three wee&s due to computer problems @raduation office >inance department
40
?odule contents lac&ed industry exposure thus felt below standard -o canteen facilities for P@ students wor&ing over the summer -owhere to get drin& or food after =8=0pm whilst wor&ing until /800pm Disorganisation of school Perceived ine'uality of women on course :in terms of grades and support; !ssessed wor& not handed bac& 7reche " age of children attending summer sessions changed, leaving shortfall in childcare over summer ?issing support and interaction with tutors and students whilst doing dissertation, 4thical approval for research ta&ing < months Deadlines for assignments assumes that student can ma&e it to hand in by + 00pm P@ study should be more research based and therefore should have less exam wor&
41
P$!t(%aduate Su%&e' 2005-6 A,% d(ed C$))ent Re*$%t
Su((e!t $n!
Ketter planning for P@ sessions to put new theory into practice @ive student feedbac& on practice exam papers Ta&e off Wolf modules which are not relevant ! security phone in halls for those on short"term stays who do not have own mobile $eparate residence on 7ity campus for professionalCmature students ?ore salad options in the cafeteria Develop better communication and synergy within a campus and within the Uni Bffer ,nternational students grants towards tuition fees !lso offer them wor& placement to enable them to pay bac& the grant and to gain wor& experience .elpful to have facility to post completed assignment or submit electronically Would li&e the University to realise how hard it is to study when student is older ?ore immediate feedbac& to &now if Jon right trac&J 7anvass opinions from all candidates that started the course, especially those who Tutor should up $U registration on behalf of part"time professional students ,t would help follow part"time students :who wor& full time; if $U could be open at wee&ends to sort out registration, etc 7anteen should offer more protein in their meals for vegetarians $eparate facilities for ?asters students in ?, bloc& due to noise created by undergraduate 3ate changes in the module should be communicated to studentJs mobile phone Bffer to send +0p to nominated local charity for each response received, or enter respondents into priNe draw
42

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POSTGRADUATE STUDENT SATISFACTION SURVEY

Produced by Planning Division, Registry

POSTGRADUATE STUDENT SATISFACTION SURVEY 2005/2006

5 FINDINGS OF T3E SURVEY

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$atisfied -either satisfied nor dissatisfied Dissatisfied ?ean

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7/ GENERA4 ASPECTS OF T3E UNIVERSITY

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