Technical Communication Product: Alcatel-Lucent OmniPC )u#*ect: OmniPC

TC1667 O!!ice

Ed 02

Date : 24/07/2012 "#$ o! %a&e': (

O!!ice +elea'e (20 / 026$007

,%date : soft are !ersion 026"006 ill #e re$laced #% 026"007 on ne OmniPCX Office s%stems deli!ered from factor% as of ee& '0 /2012" T(is !ersion fi)es a $ro#lem of soft are loadin* for s%stems installed it( countries tar*et +enmar& , -celand"

1 -"T+OD,CT-O"
T(e soft are !ersion ./20/026"006 is t(e maintenance release of t(e OmniPCX Office .C0 1 ./"0 / ./"1" T(is ne !ersion is installed on t(e ne s%stems *oin* out of manufacturin* since mar&et" T(is soft are release /20 inte*rates se!eral ne features" 3or all details concernin* installation and usin* of ne features4 $lease c(ec& OmniPCX Office ./20 0)$ert documentation and OmniPCX Office ./20 installation *uide" 3or s$ecific details still a$$lica#le to /0/2 5% -C P(one4 5% -C 5o#ile iP(one4 5% -C 6e# for Office4 licences4 7 $lease c(ec& Tec(nical Communication 8OmniPCX Office .elease /10 / 092"00': reference 81292:" ee& 22 2012 for *eneric

2 TEC."-CAL CO//,"-CAT-O")
3ollo in* tec(nical communications are a!aila#le for OmniPCX Office .elease /20:

5i*ration Limits ;ote ort(% Address Com$ati#ilities P-5$(on% !6"2 5% -C 5o#ile iP(one 5% -C 5o#ile Android /0/2 5% -C P(one 5% -C P(one <%nc(roni=er AC+

: : : : : : : : : :

re!erence 1660 re!erence 1601 re!erence 121( re!erence 1214 re!erence 1666 re!erence 1002 re!erence 1664 and re!erence 1627 re!erence 1662 re!erence 1616 re!erence 1662

Product: Alcatel-Lucent OmniPCX Office

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Article TC1667 ed 02

Product: Alcatel-Lucent OmniPCX Office

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Article TC1667 ed 02

2 OmniPC

O!!ice +elea'e (20 "e3 4eature'

2$1 (0(2 /5 -C %hone

<ee tec(nical communication 8/0/2 5% -C P(one: reference 81662: for more details"

2$1$1

(0(2 /5 -C %hone ne3 hard3are 6.7-28

;e memor%: 3las(: 1 >?4 .A5: 212 5?" 5emor% increase ma&es t(e de!ice more a$$lications friendl% and ill ease a$$lication de$lo%ment as ell as !ideo communications4 #ro sin* and 'rd $art% 6e# a$$lication" Connector for e)ternal $o er ada$tor @ordera#le item in OC< catalo*A" Possi#ilit% to install a ired (andset @ordera#le item in OC< catalo*A"

/aterial' com%ati#ilitie': O O (10 (0(2 /5 -C Phone - 1 @B6 -1A (0(2 /5 -C Phone - 2 @B6 -2A 9e' "o O O (20 9e' 9e'

.emar&s: o /0/2 5% -C P(one soft are em#edded in OmniPCX Office ./20 is com$ati#le it( /0/2 5% -C P(one B6-1 and B6-2" o /0/2 5% -C P(one B6-2 is intended to #e in o$eration startin* 8.200 1"0'9"): soft are !ersion" On t(e contrar% of /0/2 5% -C P(one B6-14 /0/2 5% -C P(one B6-2 is not a#le to do n*rade to 8.200 1"0'0"): soft are !ersions or lo er"

2$1$2

(0(2 /5 -C Phone ne3 'o!t3are

;e er*onomics4 C+A: <u$$ort of multi$le num#ers4 additional info @com$an% name4 user $(oto 7A4 Auto loc& u$on time out

2$1$2

(0(2 /5 -C Phone .7-1 / .7-2 identi!ication'

/0/2 5% -C P(ones la#el references on t(e set: /0/2 5% -C P(one B6-1 : '5>26001AA /0/2 5% -C P(one B6-2 : '5>260'6AA /0/2 5% -C P(ones la#el references on t(e $ac&a*e: /0/2 5% -C P(one B6-1 : '5>27001AA /0/2 5% -C P(one B6-2 : '5>270'6AA

2$1$4

(0(2 :/5 -C Phone )5nchroni;er<

T(e a$$lication 85% -C P(one <%nc(roni=er: is a!aila#le for contact s%nc(ronisation it( Outloo&" 5% -C P(one <%nc(roni=er a$$lication must #e used to*et(er it( /0/2 5% -C P(one .elease .200 !ersion 01"0'9"' or (i*(er" <ee tec(nical communication 85% -C P(one <%nc(roni=er: reference 81616: for more details"

Product: Alcatel-Lucent OmniPCX Office

' /9

Article TC1667 ed 02

2$2 /5 -C /o#ile
2$2$1 /5 -C /o#ile Android

<u$$ort of 5% -C 5o#ile a$$lication on Android $latform" <ee tec(nical communications 85% -C 5o#ile Android: reference 81669: and reference 816'7: for more details"

2$2$2

/5 -C /o#ile iPhone

<ince OmniPCX Office .elease /204 a ne soft are 5% -C 5o#ile iP(one !ersion 81"1"X: is $ro$osed on t(e A$$le <tore" <oft are !ersion 81"0"X: as $ro$osed for OmniPCX Office .elease /10" <ee tec(nical communication 85% -C 5o#ile iP(one: reference 8122': for more details"

2$2

ACD

AC+ Disual Eueue Control and Call 6aitin* (andlin*" T(is ne functionalit% offers t(e $ossi#ilit% for an a*ent to: +is$la% information a#out calls aitin* in AC+ *rou$s Fueues Ans er calls aitin* in AC+ *rou$s Fueue <ee tec(nical communication 8AC+ ;e details" features in OmniPCX Office ./20: reference 8166': for more

2$4 )ecurit5
2$4$1 6 Di&it' %a''3ord len&th !or all )u#'cri#er'

To im$ro!e securit% re*ardin* $ass ord mana*ement4 user $ass ord is e)tended u$ to 6 di*its" T(e confi*uration 9 or 6 di*its $ass ord len*t( is a$$lica#le to all su#scri#ers4 confi*ura#le !ia O5C under: <%stem 5iscellaneous / <u#scri#ers $ass ord / Planned $ass ord len*t(: select 9 or 6 di*its" A s%stem arm reset must #e $erformed to acti!ate t(is ne selection" Once a ne $ass ord len*t( is modified @9 or 6 di*itsA4 all su#scri#ers $ass ord are reset to default !alue" 3or ne installation4 s%stem is set #% default to 6 di*its $ass ord" +efault user $ass ord 6 di&it' : 101010 - 4 di&it' : 1010

=lo#al in!ormation a#out 6 di&it' %a''3ord !eature 6(en initiali=in* t(e mail#o)4 a *eneric !oice $rom$t is $la%ed GPlease enter your passwordG@no $ass ord len*t( indication an%moreA" P-5$(on% 6"2 must #e used in case of 6 di*its $ass ord" X5L , OBL a$$lications mi*(t (a!e to #e ada$ted to mana*e 6 di*its $ass ord" +o not c(an*e t(e OmniPCX Office $ass ord len*t( to 6 di*its in case an a$$lication is onl% a#le to mana*e 9 di*its" 5% -C clients @P(one4 5o#ile4 OfficeA are alread% a#le to (andle 6 di*its $ass ord" 6(en mi*ratin* from OmniPCX Office H ./20 to ./204 it( or it(out data#ase restore4 $ass ord len*t( ill #e set to 9" C$on connection to OmniPCX Office ./20 s%stem it( 9 di*its $ass ord4 O5C $o$s u$ a arnin* recommendin* settin* 6 di*its $ass ord len*t(" -tIs u$ to t(e ?P to manuall% c(an*e t(e confi*uration and modif% t(e $ass ord len*t( to 6 di*its $ass ord once mi*ration to ./20 is finali=ed"

Product: Alcatel-Lucent OmniPCX Office

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Article TC1667 ed 02

2$4$2

)/TP authentication !or /ail noti!ication

<ince .elease /204 <5TP aut(entication is su$$orted on e-mail ser!ers" -n O5C4 under Central <er!ices >lo#al -nfo / 0mail ;otification / <5TP Aut(entication : JK 0nter t(e user name and $ass ord @si=e is limited to 99 c(aracters for t(e t o fieldsA" T(ese fields can onl% #e modified (en t(e 8Acti!ated: o$tion is ena#led" T(e% ena#le e-mail notification (en t(e e-mail ser!er reFuires <5TP aut(entication" .emar&: TL< is not su$$orted"

2$4$2

Acce'' mana&ement o! the /5 -C )er>ice' AP-

Access to t(e OmniPCX Office 6e# <er!ices AP- and $ri!ate AP- is controlled #% t(e aut(entication of users it( t(eir $(one num#er @lo*inA and a $ass ord" Pass ord len*t( can #e 9 di*its or 6 di*its #ased on t(e len*t( confi*ured in O5C" Locall% @on t(e LA;A t(ere is no restriction on t(e num#er of connection attem$ts" 3or remote @6A;A access4 t(e num#er of consecuti!e failed aut(entication attem$ts is limited to t(ree" .emote -n case access can #e unloc&ed: Dia O5C: reset t(e $ass ord of t(e loc&ed de!ice Locall% #% t(e user4 #% c(an*in* t(e user $ass ord on t(e local access @no loc& on LA;A .emotel% unloc&in* : #% c(an*in* t(e user $ass ord !ia Doice 5ail Cnit remote access <ince .elease /204 AP- access can no #e unloc&ed also from O$erator session on set @as it is alread% $ossi#le for DoicemailA4 usin* -P Touc( 906/ , 90')" of loc&ed remote access: An email is sent to t(e user account and to t(e administrator T(e e!ent is stored in t(e s%stem (istor% file Cnloc& t(e user access from one of t(e 9 $ossi#le a%s descri#ed a#o!e A$$lica#le to all de!ices in!ol!ed in a multi-set confi*uration 5a) num#er of failed aut(entication attem$ts is confi*ura#le usin* GVMUMaxTryI note ort(% address @default J '4 common settin* it( D5 accessA

2$4$4

C)TA %ort mana&ement

T(e access from e)ternal C<TA A$$lications to t(e OmniPCX Office can #e disa#led or ena#led !ia O5C : <%stem 5iscellaneous / ;et or& -P <er!ices : #o) 80)ternal C<TA a$$lications aut(ori=ed:" T(is #o) is ena#led #% default for all mar&ets" - 6(en ena#led4 t(is o$tion o$ens fire all TCP $ort 22224 so t(at e)ternal C<TA a$$lications are aut(ori=ed" - +isa#le t(is #o) in order to #loc& an% e)ternal C<TA a$$lication to communicate it( OmniPCX Office" A s%stem arm reset must #e $erformed to acti!ate t(e ne selection" 6(ate!er t(e confi*uration4 t(e C<TA a$$lications used on t(e LA; still (a!e access to OmniPCX Office C<TA ser!er"

2$4$0

Certi!icate mana&ement
/5 -C 7e# !or O!!ice certi!icate mana&ement

2$4$0$1

Certificate installation is $erformed (en connectin* from 5% -C 6e# for Office to t(e OmniPCX Office for t(e first time" To sto$ t(e dis$la% of arnin* messa*es on t(e BTTP< connection4 c(an*e t(e C.L in t(e follo in* a% : - 6A; JK (tt$s://routere)ternalnameL:$ortM/ser!ices/5%-COffice/ - LA; JK (tt$s://HPCX -P addressK:10442/ser!ices/5%-COffice/ T(e user is no more $rom$ted #% t(e #ro ser a#out a certificate issue"

Product: Alcatel-Lucent OmniPCX Office

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Article TC1667 ed 02

2$4$0$2

/5 -C /o#ile certi!icate mana&ement

After a mi*ration from ./"1 to ./"24 arnin* messa*es are dis$la%ed (en connectin* from 5% -C 5o#ile to t(e OmniPCX Office" To sto$ t(e dis$la% of arnin* messa*es on t(e BTTP< connection4 c(an*e t(e C.L in confi*uration file for LA; JK (tt$s://HPCX -P addressK:10442/ " Acce$t t(e *enerated certificate if it differs from t(e one re*istered #% t(e 5% -C 5o#ile a$$lication" Once t(e certificate (as #een installed4 connection to t(e OmniPCX Office from t(e 6A; does not tri**er an% arnin* messa*es" -t is not necessar% to c(an*e t(e C.L for OmniPCX Office access from t(e 6A;"

2$0 Director5
C+A @Cni!ersal +irector% AccessA su$$orts multi$le num#ers and info" T(e L+AP connector of t(e C+A is confi*ured !ia t(e O5C4 it( information $ro!ided #% t(e L+AP administrator" Additional fields can #e mana*ed in t(e contact card : mo#ile $(one num#er4 (ome $(one num#er4 com$an% name 7 and $(oto of t(e contacts @if mana*ed in t(e L+AP ser!er N see /0/2 5% -C P(one Cser >uideA" T(e% ill #e used !ia C+A interface and t(en dis$la%ed on /0/2 5% -C P(one4 5% -C 5o#ile4 5% -C Office"

2$6 )-P %hone'

<u$$ort of transfer in rin*in* and aitin* on <-P $(ones and /0/2 5% -C P(one" Acti!e <ession 5onitorin* for <-P P(ones @+urin* a CallA" Periodic refres( of <-P sessions t(ru session timer mana*ement in conformit% it( .3C 902/" To confi*ure !ia O5C t(e &ee$ ali!e mec(anism for <-P sessions: <%stem 5iscellaneous K 5emor% .ead/ rite K +e#u* La#els K DO-Pn addr ;ote: '6t( #%te $osition of t(is note ort(% address @DO-Pn addrA corres$onds to <ession Timer for <-P P(one" T(e !alue s(ould #e confi*ured in terms of seconds it( (e)adecimal !alue" ;e dimensionin* for O$en <-P $(ones : u$ to 60 O$en <-P $(ones @20 O$en <-P P(ones ma) in .elease /10A" ;ote: limit for /0/2 5% -C P(one remains: 20 8/0/2 5% -C P(one:"

2$7 P-/%hon5 >6$0

P-5$(on% !6"2 su$$orts: Outloo& 2010 69#its 6indo s <er!er 200/ .2 <er!er 69 ?its in Terminal-<er!er ACT 2012 Com$ati#ilit% it( su#scri#ers 6 di*its $ass ord len*t(

<ee tec(nical communication 8P-5$(on% !6"2: reference 81666: for more details"

2$( )-P trun?

<-P ?-D : +;< for locatin* <-P <er!er" >eneric im$lementation com$liant it( .3C 27/2 and .3C '26'" 0n(ancements to t(e e)istin* +;< im$lementation Bandlin* of incomin* calls it( GCn&no n domain nameI 0)am$le: -ncomin* call it( callin* $art% secrec% +;< re!erse resolution is launc(ed to find a domain name #ased on t(e source -PO -f OP4 call is acce$ted4 ot(er ise call is reQected Bandlin* of out*oin* calls it( GPrimar% $ro)% #ein* out of ser!iceI @?-D <-P s$ecificA +;< reFuest ill return an alternati!e @#ac&u$A $ro)% ?efore initiatin* t(e call4 OmniPCX Office ill re*ister first to t(is ne $ro)% ;o <6 licence reFuired" ;o default settin*s4 +;< must #e e)$licitl% acti!ated" Product: Alcatel-Lucent OmniPCX Office 6 /9 Article TC1667 ed 02

2$1 )er>icea#ilit5 !eature'

O<C/60?+-A>: inte*rate 5% -C P(one traces" An in!entor% listin* of t(e /0/2 sets and 5% -C 5o#ile a$$lications can #e !ie ed in 6e#+ia* in t(e Traces , +e#u* $a*e"

4 +e'triction' a%%lica#le to OmniPC

O!!ice +(20 / 026$006

3ollo in* &no n restrictions ill #e sol!ed in future OmniPCX Office ./20 su$$ort soft are !ersions" 6 di*its $ass ord must ;OT #e used it( OmniPCX Office BOT0L mode" T(e su#scri#er name of t(e <-P terminal is not dis$la%ed in t(e called/callin* set durin* incomin*/out*oin* calls" 8Transfer in rin*in*: for <-P P(ones : (en a <-P $(one A does a transfer in rin*in* #et een anot(er <-P $(one ? and an% ot(er $(one C4 onl% t(e (old tone ill #e (eard in <-P $(one ? instead of rin* #ac& tone" <(ould #e rin* icon and rin* #ac& tone" Doice le!el is !er% lo in P-5$(on% -P after mi*ration to P-5$(on% D6"2 6or&around: .un t(e audio i=ard and disa#le A0C @Acoustic 0c(o CancellationA incase of ireless (eadset" P-5$(on%4 confi*uration -K o$tions -K Do-P ta# -K Audio i=ard #utton -K Acoustic 0c(o Cancellation feature" ired /

;ot $ossi#le to c(an*e a*ent $arameters in t(e AC+ a*ent a$$licationRs administration menu after mi*ration from 7")4 /") to /"2" After $la%in* !oicemail from t(e a$$lication4 out*oin* from t(e a$$lication ill (a!e no !oice $at(" Pro#lem onl% in BTC Android 9"0" 6or&around: Cse a (eadset" T<P !6"9 @e)ce$t CP Tar*etA must #e uninstalled #efore to #e a#le to install T<P !6"2" 6or&around: Cninstall t(e $re!ious T<P !ersion and ma&e a ne installation of t(e latest T<P !ersion" T(e 8Timer 1: !alue confi*ured in d%namic routin* for 5% -C 5o#ile is not retained on soft are u$*rade it( data sa!in* to OmniPCX Office .elease /20" -t *oes #ac& to a default !alue J 7 sec" 6or&around: after soft are u$*rade it( datasa!in* to OmniPCX Office .elease /204 c(ec& and ada$t manuall% t(e 8Timer 1: !alue confi*ured in d%namic routin* for 5% -C 5o#ile"

0 OmniPC

O!!ice +(20 Licence'

Licences defined for OmniPCX Office .elease /10 are still a$$lica#le for OmniPCX Office .elease /20" ;e!ert(eless4 follo in* licenses are a!aila#le for ne ./20 ser!ices mana*ement"

0$1 /5 -C /o#ile Android

1 additional 5% -C 5o#ile Android soft are &e%" Order as man% licenses as 5% -C 5o#ile to #e used @1 license J 1 5% -C 5o#ile a$$licationA" +emar?': T(ere are 2 s$ecific 85% -C 5o#ile: commercial references: for iP(one and for Android" T(ere is no control in OmniPCX Office s%stem for t(e 5% -C 5o#ile O< in use" An% 5% -C 5o#ile iP(one / Android licences can #e mana*ed and associated to an% ><5 model @iP(one4 AndroidA" Total num#er of simultaneous 8off-site mo#iles: @5% -C 5o#ile and ;omadicA licences cannot e)ceed 20"

0$2 O%en +CE )-P Phone %ac?

Pac& (ic( includes: 20 8O$en <-P $(one:" <ince OmniPCX Office .elease /204 ' $ac&s can #e associated4 in order to install 60 8O$en <-P $(one: users @ as 20 8O$en <-P P(one: ma) in .elease /10A Product: Alcatel-Lucent OmniPCX Office 7 /9 Article TC1667 ed 02

6 /i&ration
<ee 8OmniPCX Office 5i*ration: tec(nical communication reference 81296: for more details" 3or mi*rations .710 to ./204 LOLA !ersion /"1 (as to #e used" A s$ecific #o) is created in Lola !ersion4 so t(at %ou can select t(e /0/2 5% -C P(one soft are" Cse t(is Lola !ersion /"1 in order to $erform t(e mi*ration to ./20 and select t(e #o) 5% -C P(one so t(at t(e 5% -C P(one soft are is installed in t(e P?X" 3or mi*ration ./00/./10 to ./204 or from ./20 @older soft are !ersionA to ./20 @ne er soft are !ersionA4 automatic u$*rade it( data#ase sa!e and restore can #e $erformed it( O5C .elease /20 @al a%s use latest a!aila#le O5C !ersionA" AD@-CE -n case of mi*ration failure @s%stem doesnRt initiate t(e s a$ to t(e .elease /20A4 $erform a s%stem arm reset and start a*ain t(e s a$ $rocess

6$1 Time duration in!ormation !or u%&rade to the +elea'e (20

./10/26"001 to ./20/026"006 LA;/6A; LA;/6A; -<+; -<+; 6it( / 6it(out /0/2 5% -C P(one / OT91'2 soft are $ac&a*e 6it(out /0/2 5% -C P(one / OT91'2 6it( /0/2 5% -C P(one / OT91'2 6it(out /0/2 5% -C P(one / OT91'2 6it( /0/2 5% -C P(one / OT91'2 Time duration 1' minutes 12 minutes 1 (our 90 minutes ' (ours 90 min

6$2 (0(2 /5 -C Phone 'tartin& duration

-n all cases of soft are do nload it( /0/2 5% -C P(one @OmniPCX Office ./10 to ./20 u$*radeA4 t(e /0/2 5% -C P(one ta&es '' minutes to u$*rade and come u$ functionall% after mi*ration to ./20" T(e /0/2 5% -C P(one $erforms 2 automatic re#oots to u$*rade and come u$" -5PO.TA;T: do not un$lu* t(e /0/2 5% -C P(one durin* t(is mi*ration / startin* $rocess"

Product: Alcatel-Lucent OmniPCX Office

/ /9

Article TC1667 ed 02

7 )O4T7A+E +E4E+E"CE)
7$1 )o!t3are >er'ion' le>el
T(e OmniPCX Office ./20/026"006 soft are !ersion (as t(e same le!el of corrections as Omni PCX Office ./10/029"001" O5C /20/16"1a contains all #u* fi)es and c(an*es deli!ered in O5C /10/29"1a" P-5$(on% !6"2 ?uild 22'0 (as t(e same le!el of error corrections t(an P-5$(on% 6"9 ?uild 2'92"

7$2 )o!t3are detail'

Component OMC PIMphony ACD application Package OLD appli DBAdapter My IC Mobile iPhone My IC Mobile Android Boot-loader multi ua ibs ibs_NG ibspwt IPNOE x8 series IPNOE x9 series IPNOEG (EE) 8082 My IC Phone My IC Phone Synchronizer OT4135 LoLa400 Build OMC820/16.1a 6.5 Build 2530 8.07.01 2.3.5 2.1 Build 2.0 1.1.8 V 2.0.27.2 000.018 001.006 003.016b 049.003 001.024 A : 04.31.80 BCD : 04.31.80 A : 3.80.40 BC : 3.81.40 4.31.81 1.034.3 1.1.12.0 1.5.12 8.1 End o! document

Le&al notice: Alcatel4 Lucent4 Alcatel-Lucent and t(e Alcatel-Lucent lo*o are trademar&s of Alcatel-Lucent" All ot(er trademar&s are t(e $ro$ert% of t(eir res$ecti!e o ners" T(e information $resented is su#Qect to c(an*e it(out notice" Alcatel-Lucent assumes no res$onsi#ilit% for inaccuracies contained (erein" Co$%ri*(t S 2012 Alcatel-Lucent" All ri*(ts reser!ed" Product: Alcatel-Lucent OmniPCX Office 9 /9 Article TC1667 ed 02