PROJECT REPORT ON A STUDY ON PRODUCTS & SERVICES OFFERED BY PMC BANK IN PUNJAB & MAHARASHTRA CO-OPERATIVE BANK

SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENT OF MASTER OF MANAGEMENT STUDIES BY MANPREET SINGH SASAN ROLL NO 2012140 MMS-II (SEM III) YEAR 2012-2014

LALA LAJPATRAI INSTITUTE OF MANAGEMENT MAHALAXMI, MUMBAI 400034

PROJECT REPORT ON A STUDY ON PRODUCTS & SERVICES OFFERED BY PMC BANK IN PUNJAB & MAHARASHTRA CO-OPERATIVE BANK

SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENT OF MASTER OF MANAGEMENT STUDIES BY MANPREET SINGH SASAN ROLL NO 2012140 MMS-II (SEM III) YEAR 2012-2014

LALA LAJPATRAI INSTITUTE OF MANAGEMENT MAHALAXMI, MUMBAI 400034

SUMMER INTERNSHIP PROJECT UNDERTAKEN AT PUNJAB & MAHARASHTRA CO-OPERATIVE BANK

SUBMITTED BY MANPREET SINGH SASAN ROLL NO 2012140 MMS-II (SEM III) YEAR 2012-2014

Company certificate

Certificate

This is to certify that the project work titled A Study on Products & Services offered by PMC Bank is a summer internship work carried out by Mr. Manpreet Singh Sasan The project was completed for Punjab & Maharashtra Co-operative Bank, under the guidance of Mrs.Anagha Ghag I further certify that the said work has not been submitted in the part or in full, to any other University.

Date: 31st August 2013

_____________ Prof. N Balasubramanian

Project Guide

____________________ Dr V.B. Angadi

Director, LalaLajpatrai Institute of Management

DECLARATION

I, Mr. Manpreet Singh, student of Lala Lajpatrai Institute of Management of MMS II (Semester III) hereby declare that I have completed the summer internship project on A Study on Products & Services offered by PMC Bank with Punjab & Maharashtra Co-operative Bank in the Academic year 2012-2014. The information submitted is true & original to the best of my knowledge.

Manpreet Singh Sasan

ACKNOWLEDGEMENT
At the outset I wish to express my gratitude to the management of the PMC Bank for having given me the opportunity to undergo my Summer Internship program for Two Months.

My project work based on PMC Bank was prepared on the study of various achievements of PMC Bank, their History,theirProducts,their Financial statements, etc.

I was extremely pleased to work in PMC Bank friendly atmosphere. My sincere thanks to my colleagues; who have contributed by helping me and providing me with valuable information. This has enabled me to complete my project on time.

I am very grateful to Dr.Angadi, Director of LalaLajpatrai Institute of Management, for giving me the opportunity to do this project in State Bank of India. My sincere thanks to Prof.N.Balasubramanian for his valuable guidance and advice in completing this project. Lastly, I thank almighty, my parents, brother, sisters and friends for their constant encouragement without which this assignment would not be possible

EXECUTIVE SUMMARY

The origins of the cooperative banking movement in India can be traced to the close of 19th century when, inspired by the success of the experiments related to the cooperative movement in Britain and the cooperative credit movement in Germany, such societies were set up in India. Cooperative banks are an important constituent of the Indian financial system. They are the primary financiers of agricultural activities, some small-scale industries and self-employed workers.India's co-operative banking structure consists of two main segments, viz., agricultural and non-agricultural credit. There are two separate structures in the case of agricultural credit - one for short and medium term credit and the other for long term credit. The co-operative credit structure for short and medium terms is a three tier one with primary agricultural credit societies at the base level, the central co-operative bank at the district level and state co-operative bank at the apex level. Over and above these institutions, grain banks are actively functioning as primary societies in certain states. Though the organisation of central and state co-operative banks was mainly for the benefit of the agricultural credit sector, they serve non-agricultural societies too. Punjab & Maharashtra Co-operative Bank is one of the fastest growing multi-state scheduled co-operative bank. Within a short span of just 16 years, it has achieved SCHEDULED STATUS on 29/01/2000 and is the YOUNGEST CO-OPERATIVE BANK to achieve the status.Few of the objectives to study the topic were, a)To study the effect of innovations in the schemes offered by the bank on its success. b) To verify where does PMC Bank stands in comparison with other co-operative banks on the basis of its various products & services c) To examine what more can PMC Bank can add to its list of products & services.

Table of Contents
Sr No.

Topic
PMC Bank Profile PMC Banks Network PMC Banks organizational chart A peep into the Banks glorious past Certain 1st to PMC Banks credit Awards & Accolades Financial Highlights Social Responsibility Research Methodology Products of PMC bank A) Personal Banking B) Current Account C) Deposits D) Demat Services E) NRI Banking F) Loans Services offered by PMC Bank Conclusion Recommendations Bibliography

Page No.
1. 2. 3. 6. 7. 8. 9. 10. 11. 13. 21. 26. 38. 39. 46. 64. 67. 68. 69.

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

11. 12. 13. 14.

A Study on Products & Services offered by PMC Bank

PMCB PROFILE:
SR NO. 1 Particulars Registered Office Details 240, Shankar Sadan, Sion East, Mumbai400022 2 Central Office Shop No. 4 & 5, Dreams Mall, L.B.S Marg, Bhandup West, Mumbai-400078 3 Registration No. & Date Registration No. : BOM/BNK/174 DATED: 26th October, 1983 4 RBI Licence No. & Date LIC No. DBOD/UBD/MH.370P Dated : 9th JANUARY, 1984 5 Commencement of Banking Business 6 7 8 Number of Members Number of Staff Number of Branches 47,697 (As on 31.3.2012) 896 (As on 31.3.2012) 83 & 2 Extension Counters (As on 31.3.2012) 13th February, 1984

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PMC Banks Network:

Number of Branches Maharashtra Delhi Karnataka Goa 63 + 2 ECs 5 10 5

Total 83 Branches and Two Extension Counters

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PMCB ORGANISATIONAL CHART:

Board of Directors

Managing Director Mr. Joy Thomas General Manager Mr. HK Kamath Joint General Managers (1) Ms.Manjit Kaur I.S: Departments: Credit, Forex, Accounts, Investment & Clearing (2) Ms.MeghnaGokhale: Departments: Strategic Planning & Infrastructure, Customer Service (3) Mr.Surinderpal Singh R.S: Departments: Corporate Functions and System & MIS, Recovery Vice-president Mr.Atul Thakkar: Software Development, Hardware and Networking & Database Management General Manager Mr. LM Kamble

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Deputy General Managers

(1) Ms.KarmenRebello (Credit) (2) Ms.Aarti Desai ( Credit) (3) Ms.Jasvinder Kaur (Strategic Planning) (4) Ms. Shiny Mithbaokar (Operations) (5) Ms. Rebecca Solomon (Audit & Vigilance) (6) Mr.ParagDalvi (System & MIS) (7) Ms.Geeta Singh (Accounts, Investment) (8) Ms.ManishaNehrurkar (Marketing & Merger) (9) Mr.Shirali (Bangalore)

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Assistant General Managers

(1) Mr.Charanjit Singh Bhatia: Harbour: Branches at Vashi, Koparkhairane, Airoli, Kamothe, Panvel, Nerul, Khopoli and Roadpali. (2) Ms.SunitaGauthman: Western-I: Branches at Oshiwara, Versova, Kandivali, Andheri East, Santacruz-N.A., Santacruz, Saki Vihar, AndheriCaladonia. (3) Mr.Amarjit Singh Matta: City: Branches at Sion, Dadar, Fort, Carnac Bunder, Chembur Central-II: Branches at Kalyan West, Badlapur, Ambarnath, Kalyan East and Thakurli. (4) (5) (6) Mr.SanjeevShere: KYC Cell Central Office Mr.SatishBendre : Forex GeetaVijan: Central-I: Branches at Mulund, Bhandup, Vikhroli, Ghatkopar, Kolshet, ShivajiTalao, Kurla, Thane-Brahmand, Kanjurmarg.

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A peep into PMC Banks glorious past:

PMC bank has commenced its operations on 13th February, 1984. Within a short span of just 16 years, it has achieved SCHEDULED STATUS on 29/01/2000 and is the YOUNGEST CO-OPERATIVE BANK to achieve the status. The Bank has achieved Multi-State Status on 19th May 2004.

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Certain 1st to PMC Banks Credit

The following are some of the 1st to PMC Banks Credit: Introduced in late 90s, software for brief mention of names of Payee/ Drawee in the
passbook/statement of accounts to facilitate easy identification of each entry/ transaction.

Introduction of token-less banking facilitating the cash withdrawals of any amount just
across the counter.

Introduction of 12 hours uninterrupted service The Bank remains open on all the seven days of a week. The first Bank in the co-operative banking sector to introduce Holiday Banking (except
for National Holidays).

Introduced separate counters for educating customers by providing trained marketing

staff.

Introduced certain innovative products like Double Decker and BalBhavishyaYojana

in the co-operative sector.

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Awards & Accolades

Felicitated by the 'All India Bank Depositor's Association, Mumbai', for our 'WORK ETHICS ORIENTED TO DEPOSITOR SERVICE'.

RECIPIENT OF BEST URBAN C0-OPERATIVE AWARD FOR CONSECUTIVELY NINE YEARS IN A ROW from 1995-1996 to 2003-2004 and 2008-2009(awarded by the Maharashtra State Urban Co-operative Banks Association).

Awarded the FIRST prize as Best Bank for the year 2001-02, amongst Urban Co-operative Banks in Mumbai region having Working Capital of Rs.100 crores and above, in the competition held by the 'Brihan Mumbai NagariSahakari Banks Association, Mumbai'.

Award for winning FIRST rank for nine years in succession, amongst the Urban Co-operative Banks in Mumbai Region, awarded by the 'Maharashtra State Co-operative Bank's Association'

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Financial Higlights
The following are the Financial Highlights: Financial Highlights (Rs. in Crores)

Mar-11 Share Capital Reserves Deposits Advances Working Capital Gross Profit Net Profit Capital Adequacy Net N.P.A.% 79.83 219.80 2,827.38 2,079.88 3,401.21 46.97 29.16 13.2% 0.5%

Mar-12 85.46 351.10 3,418.05 2,523.30 4,151.21 71.75 38.73 13.3% 0.2%

Mar - 13 110.73 378.22 4,453.14 3,087.60 5,214.70 84.42 50.43 12.8% 0.2%

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Social Responsibility:
Social Responsibility has always been an integral part of PMC Bank. One of the schemes adopted by the Bank is to contribute Re. 1 for every ATM transaction at the Banks ATM centers to CRY and SAVE THE CHILDREN. Further, the Bank has donated a sum of Rs. 10 lakh to HELPAGE a leading NGO, working for the benefit of Senior Citizens. The Bank has donated Rs, 1 lakh each to Valsalya trust and NASEOH for purchase of 20 tricycles for physically handicapped. Many of the community projects and programmes are aided by active participation of the Bank.

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Research Methodology:

Specific Objectives of Project: a)To study the effect of innovations in the schemes
offered by the bank on its success. b) To verify where does PMC Bank stands in comparison with other co-operative banks on the basis of its various products & services c) To examine what more can PMC Bank can add to its list of products & services.

Period of Study: The study was conducted over a period of two months May & June. Date Collection: Secondary data has been collected by refering to the Banks Website
(pmcbank.com) and other bank statistics have also been used to make comparisons. Also PMC Banks annual report has been used. The various employees at the bank were also very helpful in giving information regarding various schemes and services offered by the bank.

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Products offered by PMC Bank:

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A) Personal Banking: 1. Savings account

Who can open an account? a. An Individual in his/her Capacity. b. More than one person jointly. c. An Illiterate Person d. A Blind/ Visually Impaired/ Incapacitated Person e. A Guardian On Behalf Of Minor In The Minor'S Name f. Charitable / Religious Institutions g. Trust, Clubs, Association, Ngo h. Local Bodies, All Types Of Co-Operative Housing Societies And Such Other Bodies Of Identical Nature

i.

Staff Member

Rate of interest

4% P.A. On the basis of daily product

Interest credited on

Half Yearly

Initial deposit

Rs.500/- With Cheque Book Rs.250/- Without Cheque Book

Pass book
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Issued to every savings account

Benefits a. Any branch banking (ABB), inter Connectivity b. ATM-cum-Visa Debit Card Facility c. Remittances-pay order, demand draft on any location in india d. Collection of outstation cheques e. Telebanking facility f. RTGS/ NEFT Facility g. SMS banking h. Internet banking i. E-Statement facility j. Mobile Banking ATM facility a. Free ATM card/ INSTA card is issued. b. For the facility of cash withdrawal upto Rs.25000/- in a day from the account with our any branch of PMCB at any time of the day. c. Rs.10,000/- can be withdrawn in a day from the account with NFS network, BANCS network (i.e. other bank's ATMS can be used as per list)at any time of the day. Minimum balance charges

If minimum balance is not maintained for both with cheque book and without cheque book accounts, minimum balance charges are charged at the rates as in force

Requirements
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a. Copy of latest photograph b. Proof of residence (Aadhar Card, passport, driving license, ration card, voters card, electricity bill, telephone bill, latest bank account statement, Income tax/ wealth tax assessment order, Maintenance bill of society, registered leave and license agreement with proof of permanent address or Noterised Leave & License Agreement with a permanent address proof, etc) c. Photo identity proof (Aadhar Card, PAN card, voters ID card, passport, Driving license, senior citizen card, ADHAR card, ID card issued by the reputed employer etc) d. Introduction by person known and acceptable to the bank e. PAN with original for verification or declaration of form-60/61 f. Initial deposit in cash g. Account Opening Form (AOF) duly filled. General a. Bank reserves the right to close any account, if cheque drawn are returned unpaid frequently for want of funds or the account is considered as irregular/ non-satisfactory. b. Account not in operation for more than two years will be treated as inoperative/ dormant account c. Bank reserves the right to alter, amend, rescind the rules from time to time

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2. KishorBachatYojana
Who can open an account?

Minors of age 12-18yrs

Initial deposit

Rs.100/-

Pass book

Issued to every savings account

Benefits a. Any branch banking (ABB), inter Connectivity b. ATM facility c. Telebanking facility d. SMS banking e. Internet banking f. Free ATM card is issued. Minimum balance charges a. Minimum balance to be maintained is Rs. 5/- . b. If minimum balance is not maintained, charges are charged at the rate as in force. Requirements a. Copy of latest photograph b. Proof of residence c. Photo identity proof Aadhar Card, School ID Card or introduction from school authority
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d. Initial deposit in cash e. Account Opening Form (AOF) duly filled.

3. Jan BachatYojana
Who can open an account?

Laborers,Housemaids, Security Guards,Migrantsetc

Rate of interest

4% P.A. On the basis of daily product

Interest credited on

Half Yearly

Initial deposit

Rs.500/- With Cheque Book Rs.250/- Without Cheque Book

Pass book

Issued to every Jan bacchat account

Benefits

Any branch banking (ABB), inter Connectivity ATM facility Telebanking facility SMS banking E-Statement facility

ATM facility
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Free ATM card/ INSTA card is issued. For the facility of cash withdrawal upto Rs.10000/- in a day from the account with our any branch of PMCB at any time of the day.

Minimum balance charges

If minimum balance is not maintained for both with cheque book and without cheque book accounts, minimum balance charges are charged at the rates as in force.

Requirements a. Copy of latest photograph b. Customer should provide either Proof of residence or Photo Id proof c. Photo identity proof (PAN card, voters ID card, passport, Driving license, senior citizen card, ADHAR card, ID card issued by the reputed employer etc) d. Introdution is not mandatory. e. Initial deposit in cash f. Account Opening Form (AOF) duly filled. General a. Bank reserves the right to close any account, if cheque drawn are returned unpaid frequently for want of funds or the account is considered as irregular/ non-satisfactory. b. Account not in operation for more than two years will be treated as inoperative/ dormant account

c.

Bank reserves the right to alter, amend, rescind the rules from time to time .

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A Study on Products & Services offered by PMC Bank 4. PMC-Asha

SPECIAL ZERO BALANCE SAVING ACCOUNT FOR WOMEN Who can open an account?

Any Girl / Women

Initial Deposit

Rs.100/-

Benefits a. Zero Balance Account b. Free Personalised Cheque Book c. Free ATM-cum-Visa Debit Card d. Free Rmittance facility e. Any branch banking (ABB), inter Connectivity f. Collection of outstation cheques g. Telebanking facility h. RTGS/ NEFT Facility i. SMS banking j. Internet banking k. E-Statement facility l. Mobile Banking Minimum balance charges As it is a zero balance account,no minimum balance charges are levied. Requirements
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a. Copy of latest photograph b. Proof of residence (Aadhar Card, passport, driving license, ration card, voters card, electricity bill, telephone bill, latest bank account statement, Income tax/ wealth tax assessment order, Maintenance bill of society, registered leave and license agreement with proof of permanent address or Noterised Leave & License Agreement with a permanent address proof, etc) c. Photo identity proof (Aadhar Card, PAN card, voters ID card, passport, Driving license, senior citizen card, ADHAR card, ID card issued by the reputed employer etc) d. PAN with original for verification or declaration of form-60/61 e. Initial deposit in cash f. Account Opening Form (AOF) duly filled. General a. Bank reserves the right to close any account, if cheque drawn are returned unpaid frequently for want of funds or the account is considered as irregular/ non-satisfactory. b. Account not in operation for more than two years will be treated as inoperative/ dormant account

c.

Bank reserves the right to alter, amend, rescind the rules from time to time.

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A Study on Products & Services offered by PMC Bank B) Current account

Who can open an account? a. An individual in his/ her capacity b. Two or more persons jointly c. Sole proprietory firm d. Partnership firm e. Hindu undivided family f. Private limited companies g. Public limited companies h. Non-governmental organisations i. Public corporations j. Registered societies/ associations/ clubs Etc k. Trusts l. Government/ Semi- government bodies/ departments

(Note-No current account shall be opened in the name of minor) Initial deposit

RS.3000/-

Statement of account

Bank will issue statement of account to the account holder once in a month

Benefits a. Any branch banking (ABB),inter connectivity

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b. ATM facility c. Remittances- pay order, demand draft on any location in india d. Collection of outstation cheques e. Telebanking facility f. RTGS/ NEFT Facility g. Sms banking h. Internet banking i. E-statement facility ATM facility a. Free ATM card/ INSTA card is issued. b. For the facility of cash withdrawal upto Rs.25000/- in a day from the account with our any branch of PMCB at any time of the day. c. Rs.10,000/- can be withdrawn in a day from the account with NFS Network, BANCS Network (i.e. other bank's ATMS can be used as per list) at any time of the day. Rs. 20/- Per transaction will be charged. Minimum balance charges

If minimum balance is not maintained in the account, minimum balance charges are charged at the rates as in force

Requirements a. Copy of latest photograph b. Proof of residence (passport, driving license, ration card, voters card, electricity bill, telephone bill, latest bank account statement, Income tax/ wealth tax assessment order, Maintenance bill of society, registered leave and license agreement with proof of permanent address or Noterised
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Leave & License Agreement with a permanent address proof, etc) c. Photo identity proof (PAN card, voters ID card, passport, Driving license, senior citizen card, ADHAR card etc) d. Introduction by person known and acceptable to the bank e. PAN with original for verification or declaration of form-60/61 f. initial deposit in cash g. Business activity proof h. Business Address proof i. Any other document as per the constitution of the firm (As per Annexture -1) j. Account Opening Form (AOF) duly filled. General a. Bank reserves the right to close any account, if cheque drawn are returned unpaid frequently for want of funds or the account is considered as irregular/ non-satisfactory b. Account not in operation for more than two years will be treated as inoperative/ dormant account c. Bank reserves the right to alter, amend, rescind the rules from time to time Annexure-1 Additional documentation required to open current account as per the constitution of firm Proprietorship firm

Requirements

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a. Business Activity proof- copy of shop & establishment, any certificate issued by / registration document issued by Sales Tax Authorities/ Service Tax Authorities/ Professional Tax Authorities, audited copies of latest balance sheet and income tax returns, letter from Chartered Accountant for operation of business b. Business Address proof of shop/ firm (electricity bill, telephone bill, latest bank account statement, Income tax/ wealth tax assessment order, Maintenance bill of society, registered leave and license agreement or Noterised Leave & License Agreement , etc) c. A) Proprietorship letter Partnership firm

Requirements a. PAN of FIRM and all partners with original for verification or declaration of form-60/6 b. Business Address proof of shop/ firm c. Partnership letter d. List of partners e. Certificate of registration f. Registered partnership Deed

Limited companies

Requirements a. PAN of the company and all directors with original for verification or declaration of form-60/61 b. Business Address proof of Company c. Certificate of Registration

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d. List of all directors e. Memorandam& Articles of Association f. Resolution with company seal g. CIN no. of the company and DIN numbers of all directors

h.

Certificate of business commencement (in case of Public Limited Company)

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C) Deposits:

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A Study on Products & Services offered by PMC Bank 1. Fixed Deposit :

Who can open an account?

Individuals Two or More individuals in their joint names Minors represented by the natural guardians Proprietory concerns/ partnership firms/companies Associations or any body corporates Hindu Undivided Families Trusts

Procedure for opening of an account: a. Account opening form should be in the prescribed format & properly filled up and signed by the depositor like mainly Full name & address, occupation, amount of deposit, repayment condition, standing instructions if any, date of birth (in case of minor, opening form contains signature of the depositor/s. b. In case of individuals, the depositor gives the nomination form duly filled in. c. Passport size photo d. In case of deposits in the name of a minor, the date of birth certificate of minor is mandatory. The natural guardian should represent the minor. e. In case of the deposits of HUF, proprietory concerns, and other corporate bodies, the papers relating to their constitution should also accompany the account opening form. f. The Depositor may be requested to open a savings bank account to enable the bank to credit periodical interest on fixed deposit. He may also give a standing instruction to transfer the amount of periodical interest to an account maintained with other banks through ECS.
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g. Fixed Deposit account opening form. Operating instructions

Self Former or Survivor or No. 1 or Survivors Either or Survivors (E or S) Any one or more of them or Survivor or Survivors

Fixed deposit a. Minimum amount for Fixed Deposit is Rs. 1000/-. b. Minimum period for deposits is 12 months and Maximum is 120 months. c. Interest can be paid on deposits periodically monthly/quarterly/half yearly & yearly. d. Pre maturity: Penalty clause as applicable. e. TDS applicable >10000 interest in a year (April-March). 15G-general depositors below 65yrs of age & 15H-for depositors above65yrs can also be obtained. f. Addition/deletion of names possible.

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A Study on Products & Services offered by PMC Bank 2. Recurring deposits:

a. Minimum amount of monthly installment is Rs. 100/- and in multiples of Rs. 100/thereafter. b. The deposit is accepted for minimum period of 12 months and thereafter in multiples of 3 months subject to maximum of 120 months. c. Monthly installment amounts can not be changed and TDS is not applicable on recurring deposits. d. The depositor cannot change monthly installments during the pendency of deposit. e. The depositor is required to first pay monthly installments within the next calendar month of opening the account. Subsequent installments should be paid within next month. f. The deposit falls due for payment on the same day of opening of the account after a lapse of specified period. This due date is called ostensible due date,i.e. the deposit falls due for payment one month after the payment of last installment g. A passbook is given to the depositor for having opened a recurring deposit account incorporating all particulars. Payment of subsequent installments is also recorded in the passbook. h. In case pass book is lost, and the depositor requires duplicate pass book, a nominal fee as prescribed by the Central Office from time to time may be is levied for its issue. i. The depositor can give standing instructions for the transfer of periodical monthly installments from an operative account

j.

Recurring Deposit Account Opening Form.

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A Study on Products & Services offered by PMC Bank 3. Anant Recurring Deposit Scheme :
The Anant Recurring Deposit Scheme enables you to save a fixed monthly amount over a stipulated period. In addition to double benefits viz., insurance cover & higher rate of interest, the depositor gets the benefit of exemption of TDS on the interest earned.

Eligibility : Only Individuals in the group of 18 40 years.(Joint account - permitted) Period of Deposit : 60 Months and 120 Months only. Minimum Amount of monthly installment : Rs. 250/-

Effective Yield :

For 60 Months : 9.70% p.a. For 120 Months : 11.00% p.a.

Insurance Benefits:

Insurance cover will be made available to the depositor. The amount of insurance cover available to the depositor will be the maturity value of the deposit or Rs. 10.00 lakh whichever is lower. It also covers accidental death.

In case of joint account, only the life of the first holder will be covered under the scheme.

Insurance cover to the extent of maturity value or Rs. 10.00 lakh whichever is lower will be available venthough the installements under the scheme are discontinued at a later stage.

Recurring Deposit account opening form.

Re-Investment deposits: Beneficial for people who do not need money for a specific (longer) period in between at intervals. Minimum amount is Rs.1000.
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Minimum period for reinvestment deposits also starts with minimum 12months to 120 months. Accrued interest is compounded quarterly & credited to deposit a/c.

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A Study on Products & Services offered by PMC Bank 4. Balbhavishyayojna :

In BalBhavishyaYojna, Lump sum one time deposit is required to be deposited by the depositor. Period of deposit will depend on Date of Birth of child. BalBhavishyaYojna contains four schemes for deposits, as mentioned below: a. Lakhpati scheme: Lump sum amt will be calculated as per DOB of child and maturity will be on the 18th birthday of the child. b. Money back: Deposit 10,000 today and after 5 yrs of deposit bank will give Rs.1500 every year to the child till maturity & on maturity a certain lump sum amt. c. Yearly RD: Fixed amountt on fixed date. Penalty clause as applicable.

d.

Monthly RD: Same as Recurring Deposit but period is longer till majority of child.

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A Study on Products & Services offered by PMC Bank 5. Double decker accounts:
a. In double Decker accounts, depositor can earn higher interest rate of a fixed deposit and at the same time, enjoy the flexibility of savings bank account. b. Minimum amount is Rs. 10,000/c. Interest on double Decker deposit is paid either monthly, quarterly, half yearly or at the time of maturity as per your choice. d. Add on in Double Decker account can be done at any time with a minimum of Rs. 2,500/- Or multiples thereof. e. Interest Is Charged On The Amount Withdrawn And For The Period It Remains Withdrawn. f. Nominal interest @1.5% p.a. over and above the interest paid on deposit is charged. g. Minimum period for deposits is 13 Months & Maximum Period is 36 Months. h. A depositor can withdraw up to 90% of the principal amount. i. Debit bal (amt withdrawn) will carry 1.5% interest more than ROI on deposit. j. Double Decker Account can be opened by an Individual, 2 or more joint persons. k. Proprietors, Partnership, Cos& minors cannot open double Decker Account.

l.

Double Decker Account Opening Form

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A Study on Products & Services offered by PMC Bank 6. Fleximoney deposit scheme:
ADD FLEXIMONEY ADVANTAGE TO YOUR SAVING & CURRENT A/C BY INVESTING YOUR MONEY IN FLEXI ADVANTAGE SCHEMES

Now earn FD Interest in Saving & Current A/c upto 9.25%.

This is a specially designed FD Scheme wherein the amount deposited carries FD Interest but at the same time the customer has access to money deposited. Advantages

Advantage of Personalised Cheque Book, Tele-Banking , ATM Card, Internet Banking etc.

Advantage of withdrawing money on the very first day of opening Fleximoney Deposit Account.

Advantage of drawing any amount at any time without dismantling the entire edifice of your Fixed Deposit.

A Fixed Deposit Scheme structured to permit you to use your own money whenever you need it, without-

Losing on returns Breaking the entire deposit Availing any loan there against Visiting the branch The hassles of cumbersome documentation.

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Features

Flexi Advantage Schemes Flexi Saving Minimum Balance Add on amount Conversion / breaking of units Period of Deposit Interest on units kept for less than 14 days Interest on units kept for more than 14 days Rs.10,000/Rs.1000/Rs.1000/12 months 4% Flexi Current Rs. 50,000/Rs. 5,000/Rs. 5,000/12 months Nil

Applicable Term Deposit rate

This account can be opened as normal SB or C/A wherein on withdrawal units will be broken as indicated in table above. The rate of interest payable on these broken units shall be the one prevailing on the day the units were made, for the period for which the units remained with the Bank. The balance deposits /units continue to earn the original contracted interest. The scheme ensures liquidity & higher returns

Note

Interest on the broken units is credited to your account on the next working days. The amount withdrawn need not be re-deposited. Interest on the deposit is paid only on maturity, (i.e. 12 months from conversion to units). The breaking of units takes place in a LIFO Method.

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A Study on Products & Services offered by PMC Bank 7. Karmuktyojna-special scheme for tax saving :
a. This is a special scheme for saving tax. b. Period of Deposit is 5yrs. c. ROI - 10% d. Pan no. is to be compulsorily quoted on the FDR. e. Loan cannot be availed against the said deposit. f. It cannot be withdrawn prematurely.

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A Study on Products & Services offered by PMC Bank 8. PMC - Double Deposit Scheme:
1. The customer gets DOUBLE the amount of his investment on maturity. 2. The period of the deposit is 88 months. 3. The minimum amount of investment is Rs. 25,000/- or multiples thereof.

4.

The Tax Deducted at Source will be as applicable on deposits.

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D) Demat Services:
PMCB offers following demat services through its DP Cell. The following are the demat services: 1. Account Opening 2. Dematerialization and Rematerialisation 3. Settlement and Transfer of Shares 4. Pledge 5. Freezing / Unfreezing of account 6. Corporate Benefits 7. IDeAS Facility Internet based Demat Account Statements 8. Conversion of Mutual Fund Units in Demat form (CRF) 9. Account Closure and Transmission 10. Reports and Miscellaneous 11. FAQ 12. Annexures

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E) NRI Banking:
Who can open an NRI account ?

Indian citizens who stay out of India ( Other than Nepal and Bhutan ) for the purpose of employment, business or vocation or for any other purpose indicating his intention to stay outside India permanently or for an uncertain period.

Indian citizens working abroad on assignment with any foreign Government, Government agencies or with International / Regional agencies like United Nations Organisations including its affiliates.

Official of Central and State Governments and Public Sector undertakings deputed abroad on assignment or posted to their own overseas offices (including Diplomatic Missions).

Indians who have settled abroad permanently. Indians who have gone abroad on Immigration. Foreign national of Indian origin (other than citizen of Pakistan and Bangladesh). Foreign national spouse of a Non-Resident Indian citizen or of a person of Indian origin (other than citizen of Pakistan and Bangladesh).

Indian students studying abroad.

What are the requirements for opening an NRI a/c ? The prospective account holder has to submit the following documents to the authorised Branch for opening NRI Account: Photocopy of the passport showing name, address, citizenship , Date of issue and date of expiry, date of departure from India, date of arrival in India if any. (In case of joint account holders the particulars of joint account holders are to be submitted).

Photocopy of Visa showing purpose of visit to foreign country or resident permit, work permit or shipper's Identity card (In case of crew member of the foreign shipping company)

Photograph duly signed at its back.

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Non-resident account opening form of our Bank filled, signed by the proposed account holder and introduced by any of our account holders while in India or while you are abroad, In the account opening form, your signature may be verified by anyone of following: Indian embassy/consulate Your bank abroad A person known to the Bank. Notary public verified by an official of Indian Embassy office in the country of proposed account holder. the

Your Non Resident Account can be funded by way of:

o o o

Foreign Currency conversion while your stay in India, Transfer from any NRE account and Inward remittances (Foreign Routing details 3 major currencies; USD, GBP andEURO) and JPY

Change in status from NRI a/c to Resident a/c.

After your return to India with intention of residing in India for an uncertain period you are hereby requested to kindly intimate us at the earliest.

Products/Services for NRIs: i) Savings/current account:

1. Account will be maintained in Indian rupees 2. Account can be held jointly with Non Residents/Residents close relatives** 3. Balances held in the account are freely repatriable 4. Accrued interest income and balances held in the account are exempt from Income tax and Wealth tax respectively 5. Nomination facility available

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6. Power of Attorney holders cannot open/close the NRE accounts but can undertake normal account operations. 7. Interest payable on saving accounts presently @ 4.0 % p.a. on daily products 8. **(as defined in section 6 of the companies Act, 1956)on "Former or Survivor" basis as a Power a Attorney holder in accordance with extant RBI instructions during the life time of the account holder

ii) Term deposits:

Term Deposit accounts can be funded out of inward remittance from abroad/transfer from existing NRE/FCNR accounts

Can be maintained for a period of one year and above for NRE deposits Interest rates Interest payable with quarterly rests/quarterly compounded as the case may be. Principal alongwith interest is freely repatriable in case of NRE Deposits and interest only in case of NRO Deposits

Accrued interest income is free from income tax in case of NRE Deposits. Whereas in case of NRO Deposits,interest income is subject to TDS.

iii) Loan Products :

Loan against term deposits

Loan to depositor: 90% of the book value of the deposits with interest at 1.00% above the deposit rate

Loan to third party: 85% of the book value of the deposits with interest at 2.00% above the deposit rate or commercial rate which ever is lower.

Maximum amount : Rs. 50,00,000 per depositor

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The loan can be granted for all genuine purposes excluding the purposes of agriculture/Plantation activities and for re-lending.

Repayment of the loan should be out of inward remittances from abroad/transfer from existing NRE/FCNR Deposits, else the commercial rate of interest would be applicable.

iv) Forex Services :

Foreign Currency Notes Encashment of Foreign Currency: We encash Foreign Currency Notes/Travellers Cheques in all major currencies at all our authorized branches. NRIs can deposit the Foreign Currency Cash/TCs in the account during their visit to India. Issue of Foreign Currency Notes: Foreign Currency Notes can be issued to Resident Indian only for various eligible purposes, at the Maximum Permissible limit of USD 3000 or its equivalent. Issue of Forex Travel Cards: We issue HDFC Bank Forex Travel Cards which are accepted at 13 million VISA merchant establishments across the globe. Forex Plus card is a Pre-paid pre- loaded travel card offering the following facilities:

It is a VISA card available in the currencies of USD, EURO,GBP, CAD,AUD and JPY. Access to 24Hours VISA ATMs across the world(over 850000 ATMs) Security: VISA Electron is PIN Protected and its value is stored on the Pre-Paid Host system and not on the card. In case if you lose your card, you do not lose your money.

Card is valid for five years Reloadable anytime remotely against your mail request to us. Statement of usage of card account can be provided, if requested.

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Insurance: Personal Accident Insurance cover of Rs.200000. Also loss of Baggage and Passport reconstruction insurance covers.

v) Money Transfer Services:

Encashment of Foreign Currency: The Bank has made tie-up arrangement with UAE Exchange and Financial Services limited to receive your money instantaneously from abroad through MoneyGram/XpressMoney. The recipient can walk in at any of our Branches with the Photo identification as well as Address proof and the PIN number given by sender and receive the money promptly, without deduction of any charges. It is not compulsory to hold a Bank account with us. Payments above Rs. 50,000/- will be paid by Payorder/transfer to your existing account with us. You can have 12 transactions in a calendar year (January to December) with a single transaction limit of USD 2500 or its equivalent in Indian Rupees. Only Personal Remittances and not trade related remittances like payment towards exports/services.

Inward Remittances: Collection of Foreign Currency Cheques/Drafts We handle collection of Foreign Currency cheques/Drafts payable abroad through our tie-up arrangements with Authorised Dealer- I Banks. Please deposit the

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Instruments at any of our branches by filling up the pay-in slip alongwith FEMA declaration together with purpose of remittance. Telegraphic Transfers(TT) Receipt of legitimate remittances

In order to enable you to remit the money, please click here for routing details of Foreign Currency Accounts in USD, EURO, GBP and JPY

Outward Remittances: Miscellaneous remittances Private Visits : Remittance by Tour Operators/travel agents to overseas agents/principals/hotels, Business / Participation in International Conferences/ seminars/ Specialised training Film Shooting Medical Treatment abroad, Disbursement of crew wages,Education abroad Remittances of fees towards examintation held in India,Employment and processing,assessment fees for overseas job applications: Based on actuals.Emigration and Emigration consultancy fees , VISA Fees, Registration/Subscription/Membership fees to International organizations:

Imports Advance payments We undetake to make advance remittances to overseas suppliers towards imports. Direct Bills received by Importer/Bank. Overseas Suppliers/Banks can dispatch the import documents directly to our Bank. As per the Importers instructions, we settle the payment of the documents. Issue of Import Letters of credit.
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we undertake to issue import Letters of credit for our importer customers on DP/DA basis. If required, confirmation to LC can also be added. We book Forward Contracts against letters of credit in order to hedge against the exchange risk. Further, we also arrange for Buyers credit as per RBI regulations against goods imported under Letter of credit.

Exports Advance payments Export Bills Purchase/Discount/Negotiation of Documents under Export Letters of credit. We handle the export bills and forward the same to Drawees Banker without delay. We book forward contract against the export bills wherever requested. We also finance the Export Bills for credit worthy exporters at competitive rates. We grant Packing Credit/Post Shipment Credit facilities to our Exporter customers Export Bills on collection basis. We handle the export bills on collection basis and forward the same to the Drawees Bankers without delay and also arrange to book forward contract against the export bills wherever requested.

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F) Loans

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A Study on Products & Services offered by PMC Bank 1. Personal loan:

Purpose: The Bank offers Personal Loan for various purposes such as meeting medical expenses, renovation of residential accommodation, traveling, marriage etc. Loan amount: The Maximum Loan Amount of loan is restricted to Rs. 5,00,000/- only. Period of loan: Loan may be repaid in 36/48/60 Equated Monthly Installments (EMI). Rate Of Interest: Please Contact Your Nearest Branch Margin: Not applicable. Guarantee: Personal guarantee of two solvent third parties.

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A Study on Products & Services offered by PMC Bank 2. Consumer loan:

Life is where the home is, it is said. House is the most sacred, peaceful, and loving place one can think of. Owning a house, equipped with all the comforts and modern gadgets is dream of all of us. The Bank helps in realizing our dream by financing the purchase of consumer durables and utility articles such as fridge, washing machine, cooking range, computers, etc. under the head Consumer loan. Purpose: For purchase of consumer durables and utility articles such as fridge, washing machine, cooking range, computers, etc. under the head "Consumer loan". Loan amount: Cost or invoice value of the articles to be purchased subject to the maintenance of prescribed margin. Period of loan: Maximum period of loan is 60 months. It should be paid in EMI. Rate Of Interest: Please Contact Your Nearest Branch. Margin: If the loan amount is less than Rs. 1,00,000/- Nil

If the loan amount is more than Rs. 1,00,000/- - 25 % Guarantee: One or two solvent third parties depending on Loan amount.
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Security: Hypothecation of the articles to be purchased.

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A Study on Products & Services offered by PMC Bank 3. Private car loan :
In the past, owning a car or two-wheeler was matter of prestige and symbol of ones standard of living. Due to economic development and availability of variety of vehicles in the market, it has become a way of life. It leads to comfort of life and helps a person in his profession and vocation. It increases ones efficiency and income generation capacity. Realising this need of the person, the Bank has designed a loan scheme called Car Loan Scheme" Purpose: To purchase a four wheeler Loan Amount: The loan amount covers the cost of the vehicle as per invoice, registration and one time tax in case of new vehicle and agreement value or market value, whichever is lower, in case of second hand vehicle after maintaining the prescribed margin. Period of Loan: 1. New Vehicle - Maximum 5 years 2. Second Hand Vehicle: Age of the Vehicle upto 1 year old upto 2 years old upto 3 years old upto 4 years old Max Rep. period 60 months 48 months 36 months 24 months

Rate Of Interest: Please Contact Your Nearest Branch.

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Margin: 1. New Car/Jeep/Van - 10% of invoice Value (Purchased from Authorised Dealer) - + RTO one time taxes 2. Second Hand Vehicle Make BMW & Mercedes Maruti and Hyundai All Other Make Upto 2 Years Old 30 % 40 % 50 % Above 2 &upto 4 Years 50 % 50 % 50 %

Security: Hypothecation of the vehicle to be purchased. Guarantee: One or two depending on the size of credit facility

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A Study on Products & Services offered by PMC Bank 4. Loan against liquid securities:
In order to meet the unforeseen and urgent commitment, a loan against liquid security is sought for. Liquid security such as NSCs, KVPs, Life Policies, Govt. Bonds, shares, etc. invested either for taxation or for any other purpose can be offered as security and avail the loan. Loan amount: In case of Overdraft against shares of reputed companies, Max. Amount of loan is Rs. 10.00 Lakh

In case of other securities such as Govt. securities, NSCs, Life policies, etc. there is no limit for advance Period of loan: Till the maturity of security or maximum period of 5 years in case of Term Loans whichever is earlier. Rate Of Interest: Please Contact Your Nearest Branch.

Margin In case of L.I.C. Policies

For Term Loan 15% of Surrender Value

For Overdraft 25% of Surrender Value

In case of other securities Margin

25% of face value

Security:
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Pledge / Assignment of the Liquid Securities. Guarantee: One / Two solvent third parties

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A Study on Products & Services offered by PMC Bank 5. Loan against commercial vehicles:
Commercial vehicles are used for transporting men and materials and hence a part of business activities. Bus, Trucks, Tempos, Jeeps, Tippers, Vans, JCB Loaders, etc are the various vehicles used in the business. Purpose: To purchase a vehicle for commercial use Loan amount: The loan amount covers the cost of the vehicle as per invoice, registration and one time tax and body building in case of new vehicle and agreement value or market value whichever is lower in case of second hand vehicle after maintaining the prescribed margin, subject to maintaining sufficient margin, as prescribed by the Bank from time to time. 90% of Chassis 75% of Chassis + Body Build (From Dealer) Second Hand Vehicle - 50% of Market Value Period of loan: Maximum period of loan is 60 months in case of new vehicles and 36 months in case of second hand vehicles. Loan amount should be repaid in EMI Rate Of Interest: Please Contact Your Nearest Branch. Margin: As mentioned above.

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Security: Hypothecation of the vehicle to be purchased. Collateral Security: No Collateral Security for loan amount uptoRs. 20.00 lacs. If guaranteed by transport operator owning fleets of 10 or more or any corporate guarantee as per Banks discretion. Guarantee: One or Two solvent third parties depending on loan amount

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A Study on Products & Services offered by PMC Bank 6. Home loan:

Purpose: 1. Purchase of residential accommodation like flats, bungalows, row houses, etc. 2. Construction of flat / house, bungalows, etc. 3. Addition / alteration to the existing residential accommodation. Loan amount: Maximum upto Rs.70 Lakh per beneficiary of a dwelling unit. Eligibility amount lowest of the following: 1. 75% of Agreement value+ Stamp Duty + Registration Fees or 2. 80% of market value or 3. Amount as per income eligibility Period: Ranging from 60 Months to 240 Months Rate Of Interest: Please Contact Your Nearest Branch. Pre-payment Charges: 1. For Housling Loan at FLOATING Rate of Interest No Pre-payment Penalty on Foreclosure 2. For Housing Loan at FIXED rate of interest a. For Foreclosure through own sources: -No pre payment Penalty.
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b. For Foreclosure through takeover:- Pre-payment Penalty @2% of outstanding Loan amount if prepaid within 2 years of disbursement Guarantee: Co-Applicant or co-owners can stand as Guarantor.

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A Study on Products & Services offered by PMC Bank 7. Mortgage Loan:

Purpose: Some times, the borrowers need finance instantaneously and banks take time to process the loan and disburse the loan after documentation. In order to overcome this difficulty, the Bank lends money against the immovable property in the form of Mortgage Loan. Period of Loan: For salaried person / proprietor For others Rate Of Interest: Please Contact Your Nearest Branch. Margin: 50% of the value assessed by Bank's approved Architect / Valuer. Security: Mortgage of immovable property Guarantee: One solvent third party guarantee for loan amount above Rs. 3.00 Lakhs -10 years - 7 years

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A Study on Products & Services offered by PMC Bank 8.Education loan:

Education loan is granted for higher studies in colleges in India and abroad in any educational field in college affiliated with recognized universities, medical colleges, technical institutions, pharmaceutical colleges, Information Technology etc, so that students from poor & middle classes as well as brilliant and needy students can take advantages of the scheme. [The scheme will not cover any correspondence course]. Applicant: Student is minor, Parents / Guardian will be applicant/s. In case student is above 18 years of age, he/she will be the applicant for the loan. The parents will be co-applicants. Loan amount: Minimum Inland Foreign Repayment period: If course period is less than 3 Years - 60 Months (inclusive of total moratorium period) Rs.10,000/Rs.50,000/Maximum Rs.10,00,000/Rs.20,00,000/-

If course period is more than 3 years - 84 months (inclusive of total moratorium period) Rate of interest: Please Contact Your Nearest Branch Moratorium period:

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Course period +6 months (No moratorium period for loan amount below Rs. 1.00 Lakh

Margin: UptoRs. 2.00 lakhs Inland Foreign No margin Above Rs.2.00 lakh 10% on Total Expenditure* 15% on Total Expenditure*

*(Total Expenditure includes Tuition fees, Term fees, Living Expenses, Travelling, Cost of Books, Examination fees, etc.) Scholarship should be included in the margin Security: No Collateral Security For Loan upto Rs.5.00 Lakh * Guarantor: 1. Two Guarantors 2. In case of inland education loan if 100% Collateral Security is offered in the form of Immovable Property or Liquid Security then, No Guarantor required

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A Study on Products & Services offered by PMC Bank 9. Business loan /limit:
Applicant: Proprietary concerns, Registered Partnership firms, Companies Purpose:

Term loans for purchase of factory /industrial gala/ Shop, plant & machinery, equipment, furniture & fixtures etc, working capital in form of cash credit and non funded facilities in form of Bank guarantees and Letters of Credit

Rate of Interest: 14.00% to 17.00*% p.a. (Based on rating Repayment period: Limit for 3 Years with annual Review Loan on demand/ maximum uo to 7* year Margin: Minimum - 25%.

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A Study on Products & Services offered by PMC Bank 10. Gold Loan
Purpose: For any productive purpose or for meeting the expenses of medical, marriage, ceremony, education, etc. Purpose:

Term loans for purchase of factory /industrial gala/ Shop, plant & machinery, equipment, furniture & fixtures etc, working capital in form of cash credit and non funded facilities in form of Bank guarantees and Letters of Credit

Rate of Interest: 12.00*% p.a. Repayment period: On demand/ maximum uo to 5* years Margin: For EMI : 30% on valuation. For Bullet : 50%

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A Study on Products & Services offered by PMC Bank 11. Top-up Loan on Housing Loan:
Purpose: UptoRs. 5.00 lakh : Renovation / repairs of house /purchase of consumer durables / furniture/ Child Education / Daughters Marriage/ Family Holiday / or re-payment of old Debts etc.

Above Rs.5.00 lakh : Renovation / repairs of house /purchase of consumer durables / furniture/ Child Education. Rate of Interest: 13.50*% p.a. (Fixed or floating nature as availed for the existing Housing Loan)

Repayment period: On demand/ maximum uo to 10* years Margin: UptoRs. 5.00 lakh : No Margin* Above Rs.5.00 lakh : 15% on the quotation / Invoice*

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SERVICES offered by PMC Bank

1) 8 to 8 Banking:

PMCB works from 8:00 am to 8:00 pm rendering uninterrupted service. The bank also works on Sundays and public holidays for facilitating banking services to service class.

2) Any branch banking:

Core Banking Solution (CBS) has facilitated any branch banking to the customers. PMCB also provides token less Banking for convenience at no additional cost.

3) Safe and quick mode of remittance:

A step towards E- Banking PMCB provides RTGS/NEFT facility for immediate fund transfer anywhere in the country for marginal charges.

4) E- Payment of taxes:
The Bank provides the service to the customers to pay their taxes through e- payment. Advance Tax, Self Assessment Tax, Taxes on Regular Assessment, Tax Deducted at Source, Wealth Tax/Securities Transaction Tax, Hotel Receipts Tax/Interest Tax/Estate Duty, Expenditure to other Tax/Gift Tax, Fringe benefit Tax, Centralised Service Tax (CST),Value Added Tax (VAT),Service Tax, Central Excise Duty.

5) Visa debit card:

PMCB provides the customers International Debit Card having access to the benefits privileges and extensive reach of the global VISA network.This card will also be used at VISA enabled ATMs.

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A Study on Products & Services offered by PMC Bank 6) SMS Banking/ Mobile banking:
Customers who have registered for SMS Banking can get instant information of their accounts activities any new schemes, products launched by the bank. PMCB facilitates transaction through mobiles.

7) Internet banking:
Internet Banking will facilitate the Customers to View The Account, Download The Statement and Cheque Book request.

8) ATM Network:
Being member of BANCS, NFS, VISA Networks enables the customers to access innumberable ATM globally, wherein they can withdraw money.

9) Life/Non life insurance products & mutual funds:

Bank is working as "Corporate Agent" under IRDA guidelines in both life and non-life sector. Bank is a Corporate Agent of Max Life Insurance Company Ltd. for Life Insurance Products. Bank has License to act as Corporate Agent under The Insurance Act, 1938(IV OF 1938), License Number 3878348 valid from 11/11/2012 to 11/11/2015. "Insurance is the subject matter of solicitation" Max Life Insurance Company Limited Registered Office: 11th Floor, DLF Square, Jacaranda Marg, DLF City Phase II, Gurgaon 122002.

It also gives advice on investment in Mutual Funds.

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10) Locker facility:

PMCB provides locker facility to all its customers. Operation of lockers is available throughout the Banking hours.

11) Telebanking Services/ Self service KIOSK:

The Tele-banking and self service kiosk facilitates the customers to get information about their accounts at home/office and at branch independently.

12) Franking facility:

PMC bank offers Franking facility at Andheri,Bhandup station Road and Sion Branch.

Special facilities:
1. Charitable Institutions & Senior Citizens are given 100% discount on the charges of preparing Pay-order. Students preparing Pay-Order in the name of an Institution or University conducting their exams are given 100% discount on the charges for Pay-Order amount not exceeding Rs.500/-. 2. Customers having an account with our bank for a minimum period of 12 months, are given 50% discount on the existing charges of preparing pay orders.

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Conclusion:
Thus after going through all the various Products & Services offered by PMC Bankin my study, I can conclude that it is because of the various innovative schemes like PMC Asha, KishorBachatYojana, Fleximoney Deposit scheme, Double Decker accounts etc, the Bank has progressed such rapidly. Also the unique services like 8 to 8 banking, Locker facility, Any Branch banking etc have helped the Bank to edge out its competitors.

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Recommendations:

Having worked at PMC Bank and as well as being a Account Holder at the bank, my suggestions would be: 1. Increasing the no. of ATMs. 2. Promoting the Bank and its unique services in Print as well as T.V media because many people that I have come across are still unaware of the Bank. 3. Improving the internet banking facility. 4. Introducing Credit Card facility.

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Bibliography:
1) www.pmcbank.com 2) http://en.wikipedia.org 3) www.iba.org.in 4) PMC Banks Annual reports

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