Bill no: 0079591406

| Bill period: 25.01.14 to 24.02.14 | Bill date: 25.02.14 | Your talkplan: ST_kar_MV_Standard299
(details on page 3)

6 1
Mr. AYUSH GUPTA

Vodafone no. 9739645064

Happy to help
NO 52,2ND MAIN 2ND MAIN 2ND D CRS
MARUTHI LAYOUT BTM 1 ST STAGE
BTM LAYOUT
BANGALORE 560029A

sms BILL to 111 (toll free).

Email us at vodafonecare.kar@vodafone.com
Call on 98860 98860 or 111.
For best talkplan, sms BEST FIT to 111(toll free).

Amount due: Rs 476.41

Due date: 15.03.14

Relationship no. 5.21584.00.00.100017

Previous balance

926.25

Payments

926.25

Adjustments

0.00

Charges for this

bill period

476.41

Amount due on or
before 15.03.14

Amount due
after 15.03.14

476.41

526.41

Pay previous balance if any, immediately to avoid disconnection. Pay your current charges by 15.03.14 to avoid late payment charges.

Summary of charges for this bill period

(Rs)
One time charges

0.00

Monthly charges

424.00

Usage charges

0.00

Messaging charges

0.00

Conference call charges

0.00

Roaming charges

0.00

Discounts / other charges

0.00

Misc credits / charges

0.00

Sub total

424.00

Tax

52.41

Total

476.41

Payment Slip: Vodafone no. 9739645064

Tear this slip off and return it with your payment. Be sure not to staple.

Relationship no. 5.21584.00.00.100017

Due date 15.03.14

Bill date 25.02.14

Amount due Rs 476.41

Cheque / DD should be payable to "Vodafone no.9739645064"

Cheque / DD no.
Dated
Bank
Branch
Dropped your cheque at the last minute ?
sms CHQ<cheque number><amount> to 111(toll free) and check your account credit
Vodafone South Ltd,3rd Floor,Sunningdale,Embassy Golf links Business Park,Off intermediate Ring Road,Bangalore 560071.
Regd Office C 48 Okhla Industrial Area, Phase II, New Delhi 1100020. Service tax regn: (TSU)/AABCB5847LST005

pg 1 of 5

We're happy to help

Helpful information for you

Whenever and wherever you need any assistance, we are always close by. All you have to do
is get in touch with us and we will be happy to help. For details on your account dial *111#.

Reporting loss of SIM

For information or queries on our products and services, log on to www.vodafone.in or call
Vodafone Care (General Information Number) on 111 from your Vodafone mobile. Else call
98860 98860 from any other network. When you choose to speak to an agent, charges of
50p/3min will apply.
For complaints, service activation/deactivation and tariff change requests call 198 (toll free
Consumer Care Number) from your Vodafone mobile phone.

Moving home?

Call Vodafone Care immediately at 111 or 98860 98860 and inform us.
You will get a confirmation from us and will only be charged for calls made up to next 24 hours.
Reconnection charge
If your phone got disconnected for non-payment of the bill, get reconnected by paying
Rs 150 + tax as per government regulations.
Bounced cheque charges
If any cheque of yours returns unpaid by your bank you'll be charged up to Rs 200.
It may also result in withdrawal of services.
Receipt of the bill

Dont forget to inform us about your new address.

To know more, sms ADD to 111 (toll free).

Your bill is generated on the bill date as shown on the face of the bill.
In case you do not receive your bill as specified, call our dedicated complaint desk at 198.
This will help avoid unnecessary late payment charges.

Proof of new address is mandatory.

Dynamic credit limit

Write to us at
Manager ,Customer Service, Vodafone South Limited, Maruthi Infotech Centre, 11/1,12/1,
Koramangala Intermediate Ring Road, Amar Joythi Layout, Bangalor-560071.
Email us: vodafonecare.kar@vodafone.com Fax: 080 7171 1010
Be sure to get the docket number (your unique complaint/request number) for your
complaint/request which you need for all future communication.
There is nothing to worry about because, no matter what the problem is, we will take care of it.
If you are not too happy with our responses, do contact our Nodal Officer.
Name: Mr. Thannasiappan. C
Phone: 080 7171 1111/ Fax: 080 7171 1010
Email: nodal.kar@vodafone.com

To find your dynamic credit limit, sms BILL to 111 (toll free).
Your dynamic credit limit depends on the security deposit you've paid, your average
monthly usage, payment track record and on how long you've been with us.
Vodafone may at its discretion, allow usage (including voice, SMS, VAS and data) beyond
the dynamic credit limit (DCL) on a month to month basis without changing the DCL
assigned to you. Hence the DCL may not restrict your usage. Due to unavoidable
reason/reasons beyond our control (system related) the intimation regarding utilisation
of DCL may be delayed/deferred. Your payment will be basis actual calls made.
To increase your dynamic credit limit you have to make an additional payment towards your
security deposit or subscribe to standing instructions to your credit card or bank.
You can also increase your credit limit by sending an sms IL<SPACE><Desired limit>
to 111. Ex. To increase your credit limit to Rs 2000 send sms IL 2000 to 111.

You can make an appeal to our Appellate Authority.

The appeal form for complaints can be downloaded from our website.
Name: Mr.Binoy George
Designation: General Manager-Customer service
Fax: 080 7171 1010
Email: appellate.kar@vodafone.com

You can also decrease your credit limit by sending an sms DL<SPACE><Desired limit>
to 111. Ex. To decrease your credit limit to Rs 1000 send sms DL 1000 to 111.
To know more, call us on 98860 98860 or visit us at www.vodafone.in.
You can also email us at vodafonecare.kar@vodafone.com

Contact them with the docket number, anytime from Monday to Friday
(9.30 am to 6.00 pm) at the above given address.

Part payment
We don't accept part payment of monthly bills. So don't forget to pay the full bill amount
before the due date to enjoy uninterrupted service. If your usage has crossed your
dynamic credit limit, please arrange to pay immediately.

Quick tips

Want a duplicate bill?

Log on to www.vodafone.in/myvodafone or call 111 Charges as applicable.
Available only for bills of last 12 months.
Bill in your mother tongue?
To get your bill in your mother tongue, sms LBILL to 111 (toll free).
Choose from 9 regional languages. Duplicate bills only available in English.
Need an itemised bill?
To get a detailed itemised bill, sms ACT IB to 111 (toll free) Charges as applicable.
ISD calls*
Have family or friends living abroad? To call them, sms ACT ISD to 111 (toll free)
and activate ISD calls on your Vodafone mobile phone.
International Roaming*
To activate your International Roaming whenever you fly out of the country,
sms IR to 111 (toll free).
*Deposits as applicable.

Complaints and Requests

To check the status of your complaints and requests for the last 3 months, log onto My
Vodafone. Select Complaints and Requests under the My Account - Support section.
If you don't wish to receive commercial communications calls or SMS, you can register in
either of the following categories:
1. Fully Blocked Category- stoppage of all commercial Calls/SMS.
2. Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one
of the opted preferences.
SMS HELP DND TO 1909 to know the options.
All contents of this bill will be deemed correct by you if you don't inform us of any
discrepancy within the due date.

Need help in understanding Bill terms?

sms BILLTERMS to 111 (toll free).

About your tariff plans

no migration fee for migration to any plan.

no change in your tariff plan for 6 months from enrolment of tariff (excluding ISD and Roaming rates).
no charge to be levied for any service without your explicit consent.
refund of security deposit within 60 days of closure of the account, beyond which we will pay you 10% interest on the deposit.
tariff plan change will be done from your billing cycle.
no free or discounted SMS will be available to existing and new customers who subscribe to or have subscribed to SMS promos, bonus cards etc on occasions like New Year,
Dassera, Diwali, New Years Eve. SMS rates of 1/1.5/5 will apply for local/national/International SMS are applicable on these days.

Many ways to pay your Vodafone bill

Quick bill pay
You can now pay your Vodafone bill in two quick ways
on Vodafone live! from your Vodafone mobile phone. Just sms QUICKPAY to 111
(toll free).
on www.vodafone.in using your credit card, debit card or netbanking.
Pay on IVR
Paying your bills is now just a call away. Just call 111 on your Vodafone mobile phone,
dial 1, and follow the instructions to pay your bill by credit card.
Direct Debit
Direct Debit makes your life easy. Give standing instructions to automatically debit your bill
amount from your bank or credit card account. Call 111 for details or fill up and submit the
Bank account form at your nearest Vodafone Store.

Pay online
Log on to My Vodafone on www.vodafone.in/myvodafone and pay online.
Net banking
You can also pay your bill online through your banks net banking service. Contact your
bank for more details.
Pay at Vodafone Stores
Pay by cash, cheque or credit card at Self Service Kiosks or Vodafone Stores. Or simply drop
your cheque or payment slip at the Payment Drop Box.
Easy Bill Pay retail shops and eTopUp retail shops accept cash payment.
sms STORE <nearest station name> to 111 (toll free) to find your nearest Vodafone
Store/Vodafone Mini Store.

Your usage details

Mr. AYUSH GUPTA

Vodafone no. 9739645064

Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds
Dynamic credit limit: Rs 3500
( for details refer back of page 1)

Relationship no. 5.21584.00.00.100017

Your talk plan: ST_kar_MV_Standard299
Monthly Charges

Charges
(Rs)

MI_C_V_125_30d_R1GB_2G
Sub total

(25.01.14 to 24.02.14)

Monthly Rental

(25.01.14 to 24.02.14)

Reversals
(Rs)

125.00
125.00
299.00
299.00

Sub total
Total

424.00

Usage charges
Local
STD

VF Mobile Connect

Net charges
(Rs)

Duration
(min:sec)
99:00
500:00

Charges
(Rs)
32.50
250.00

Discounts
(Rs)
32.50
250.00

Net charges
(Rs)
0.00
0.00

Usage
(in GB)
0.19

Charges
(Rs)
395.44

Discounts
(Rs)
395.44

Net charges
(Rs)
0.00

677.94

677.94

0.00

Nos.
14
2

Discounts
(Rs)
6.60
1.20

Net charges
(Rs)
0.00
0.00

16

7.80

0.00
(Rs)

Usage
(in KB)
197720

Data Conversion: 1MB = 1,024KB; 1GB = 1,024MB /1,048,576KB

Total
Messaging charges
SMS - local
SMS - national
Total
Tax
Service Tax@ 12.36% inclusive of Education & SHE Cess
Total

52.41
52.41

Payment details

Date

Payment received

07.02.14

(Rs)
926.25

Total
926.25
Note: If your tariff plan offers you free SMS, BlackBerry and/or GPRS, details of the usage are not provided in this itemized bill. These
details can be found in your Vodafone bill downloadable from My Vodafone on www.vodafone.in

sms BILL to 111 (toll free) for bill information

pg 3 of 5

Itemised calls
Mr. AYUSH GUPTA
Relationship no. 5.21584.00.00.100017
DD/MM/YY-Time
9739645064

Number

Vodafone no. 9739645064

Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds
( for details refer back of page 1)
Duration
(min:sec)

Charges
(Rs)

Details of free usage

9739645064

Outgoing calls
Local
25/01/14-12:40:12
25/01/14-15:22:28
27/01/14-13:18:43
01/02/14-14:37:03
01/02/14-21:42:53
08/02/14-18:21:43
08/02/14-20:20:02
13/02/14-12:54:23
13/02/14-13:42:16
17/02/14-17:39:55
19/02/14-12:15:53
19/02/14-14:03:02
19/02/14-17:59:03
19/02/14-18:06:26
20/02/14-13:35:08
22/02/14-15:10:01
23/02/14-16:37:42
24/02/14-14:12:12
24/02/14-19:10:40
Total
STD
25/01/14-15:56:46
25/01/14-17:24:28
25/01/14-17:34:53
25/01/14-19:18:29
25/01/14-22:29:48
26/01/14-10:37:37
26/01/14-17:40:36
27/01/14-17:40:23
27/01/14-22:36:55
28/01/14-16:11:24
28/01/14-17:47:43
28/01/14-21:04:36
29/01/14-09:39:55
29/01/14-17:34:07
29/01/14-21:52:14
30/01/14-18:15:06
30/01/14-18:22:36
31/01/14-17:52:28
31/01/14-21:22:39
31/01/14-21:37:11
01/02/14-13:03:55
01/02/14-14:23:18
01/02/14-14:49:59
01/02/14-18:38:31
01/02/14-20:02:41
01/02/14-20:03:48
02/02/14-12:04:53
02/02/14-20:18:01
02/02/14-21:38:08
03/02/14-18:55:24
04/02/14-09:06:44
04/02/14-09:35:45
04/02/14-17:42:25
04/02/14-18:49:13
04/02/14-19:06:12
04/02/14-19:07:39
04/02/14-19:13:03
04/02/14-21:11:49
05/02/14-19:09:43
05/02/14-19:12:02
05/02/14-19:15:14
06/02/14-17:48:25
06/02/14-18:14:37

919742564869
919742564869
09742564869
#9632478555
#9632478555
08026684707
08022451899
#07795866738
#07795866738
08884157560
#919902733997
#919901936363
#919902733997
#919902733997
#919902733997
#918892140788
#919902733997
919060749229
#919902733997

11

11

11

11

11

11

11

11

11

11

11

11

11

11

11

11

11

11

11

19 Calls
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#09763392546
#09026651821
#919763392546
#919763392546
#919936818289
#919936818289
#919936818289
#09794352538
#919936818289
#919936818289
#919936818289
#09335070325
#919936818289
#919936818289
#919936818289
#09763392546
#09763392546
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#09026651821
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#09725393561
#07417049611
#919936818289
#919936818289

DD/MM/YY-Time

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

1:00
1:00
4:00
6:00
3:00
16:00
4:00
1:00
1:00
1:00
3:00
2:00
4:00
1:00
2:00
1:00
8:00
1:00
5:00

0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**

65:00

0.00

2:00
4:00
2:00
2:00
2:00
6:00
1:00
10:00
4:00
1:00
5:00
5:00
1:00
2:00
3:00
5:00
3:00
21:00
4:00
2:00
9:00
1:00
7:00
24:00
1:00
1:00
10:00
2:00
3:00
8:00
1:00
2:00
5:00
10:00
1:00
2:00
9:00
5:00
2:00
3:00
5:00
9:00
1:00

0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**

STD
06/02/14-21:29:44
07/02/14-18:24:01
07/02/14-19:39:14
08/02/14-14:32:48
09/02/14-19:42:28
09/02/14-19:43:04
10/02/14-18:20:44
11/02/14-18:00:14
11/02/14-21:21:02
12/02/14-18:05:11
13/02/14-18:26:03
13/02/14-20:46:03
13/02/14-21:35:36
14/02/14-13:44:54
14/02/14-14:10:52
14/02/14-19:23:37
14/02/14-20:45:35
15/02/14-11:00:53
15/02/14-11:03:15
15/02/14-16:46:05
15/02/14-16:53:31
15/02/14-16:55:22
15/02/14-16:58:15
15/02/14-18:33:18
15/02/14-20:11:25
15/02/14-21:40:19
15/02/14-22:29:00
16/02/14-10:28:12
16/02/14-17:28:24
16/02/14-22:01:46
17/02/14-12:28:21
17/02/14-18:55:13
18/02/14-10:26:03
18/02/14-12:18:40
18/02/14-13:35:56
18/02/14-18:58:32
18/02/14-21:15:15
19/02/14-18:37:37
20/02/14-00:01:36
20/02/14-00:11:06
20/02/14-07:24:25
20/02/14-13:41:14
20/02/14-15:03:52
20/02/14-15:36:01
20/02/14-17:40:42
20/02/14-17:47:51
20/02/14-18:27:25
20/02/14-18:34:30
20/02/14-18:53:30
20/02/14-21:25:05
20/02/14-22:31:34
21/02/14-13:33:34
21/02/14-14:49:17
21/02/14-19:11:55
22/02/14-13:57:53
22/02/14-17:13:12
22/02/14-20:02:10
23/02/14-11:10:08
23/02/14-13:11:19
24/02/14-18:39:19
24/02/14-22:57:35
Total

Number

#919936818289
#919936818289
#919936818289
#919936818289
#919026651821
#919026651821
#919936818289
#919936818289
09838020999
#919936818289
#919936818289
#919936818289
#919335070325
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#09026651821
#08477009778
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
918588850205
#09335070325
#919936818289
#919936818289
#09335070325
#919026651821
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#919454152177
#918868864849
#919936818289
918588850205
#919936818289
#919936818289
#919027064676
#919415920065
#919936818289
#919450918183
#917620141117
#919936818289
#919936818289
#918090704970
#919936818289
#919936818289
#919936818289
#919936818289
#919936818289
#09763392546
#919936818289
#919936818289

21

21

21

21

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21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21

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21

21

21

21

21

21

21

104 Calls

GPRS (Usage in KB)

25/01/14

Duration
(min:sec)

Charges
(Rs)

5:00
1:00
11:00
10:00
1:00
11:00
5:00
13:00
4:00
6:00
7:00
2:00
1:00
2:00
2:00
4:00
5:00
2:00
2:00
1:00
2:00
3:00
9:00
2:00
2:00
2:00
1:00
10:00
1:00
4:00
3:00
6:00
2:00
1:00
3:00
5:00
10:00
2:00
6:00
1:00
1:00
2:00
1:00
1:00
7:00
5:00
7:00
2:00
4:00
10:00
5:00
6:00
3:00
17:00
2:00
8:00
2:00
6:00
3:00
31:00
1:00

0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**

500:00

0.00

Usage
(in KB)
7490

Charges
(Rs)
0**

Details of free usage

VF Mobile Connect

40

** indicates calls at discounted rate

# indicates calls to mobile numbers not on Vodafone

sms BILL to 111 (toll free) for bill information

pg 4 of 5

Itemised calls
Mr. AYUSH GUPTA
Relationship no. 5.21584.00.00.100017
DD/MM/YY-Time
9739645064

Number

Total

Duration
(min:sec)

Charges
(Rs)

Usage
(in KB)
5840
8260
7480
8550
9350
14970
16570
540
5220
3420
3880
6180
5960
2350
3310
5170
5760
7180
3890
4690
4080
1480
7080
7270
12720
10670
7080
500
3700
7080

Charges
(Rs)
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**
0**

197720

0.00

Details of free usage

GPRS (Usage in KB)

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Vodafone no. 9739645064

Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds
( for details refer back of page 1)

VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
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VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
VF Mobile Connect
31 Calls

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** indicates calls at discounted rate

sms BILL to 111 (toll free) for bill information

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