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ACKNOWLEDGEMENT

I AM EXTREMELY THANKFUL TO MR. MUBARAK ALI, TRAINING MANAGER, CITYMAX HOTELS AND THE STAFF OF CITYMAX HOTEL FOR THEIR ENCOURAGEMENT, GUIDANCE AND SUPPORT DURING MY TRAINING AND IN THE PREPARATION OF THIS REPORT. THE TRAINING PROVIDED ME WITH AN EXCELLENT OPPORTUNITY TO ENHANCE MY SKILLS AND KNOWLEDGE IN THE DIFFERENT DEPARTMENTS IN A HOTEL. IT ALSO PROVIDED ME AN EXPOSURE TO THE WORK CULTURE IN THE HOSPITALITY INDUSTRY.

THE CITYMAX MOTTO

RELAX ITS CITYMAX

STATEMENT OF PURPOSE
Creating exceptional value for all lives we touch.

CORE VALUES

Passion for excellence Integrity in everything we do Empowering people to strive and deliver Adapting to changing market and consumer needs

CITYMAX, BUR DUBAI


LOCATION

8 km from the Dubai International Airport 1 km from Dubai Museum 1 km from The Dubai Creek 3 km from World Trade Centre 5 km Jumeriah Beach Park

BUR DUBAI, MANKHOOL ROAD, DUBAI, UAE TELEPHONE - +97143847101 FAX-+97143847134 WEBSITE: WWW.CITYMAXHOTELS.COM EMAIL: INFO@CITYMAXHOTELS.COM

INTRODUCTION

Citymax Hotels are a

***

property with four star

standards in United Arab Emirates. There are three Citymax Hotels in United Arab Emirates located in Al Barsha, Bur Dubai and Sharjah. There is a proposal to start a second property in Al Barsha and a Citymax Hotel in Fujairah. Established in 2008 as a Member of Landmark

Gulf Group Citymax Hotels are a high-tech revolution


in hospitality business. Todays business travellers are extremely savy and highly experience in all aspects of corporate accommodation. With this in mind Citymax was

founded with a mission to develop a contemporary product which would cater to the core needs of guests. The most essential features of this mission was to ensure an honest and transparent pricing policy across the board. The best way of demonstrating this commitment to transparent pricing is Citymax flat hotel

rates. Citymax has no peak rates no inflated prices each Citymax hotel has a flat rate throughout the year, allowing you to forecast your accommodation costs with ease. The adherence to this policy goes hand in hand with the companys single minded vision; to create an extraordinary value for you. Citymax is based on the simple promise that attractive pricing does not mean unattractive hotels. Each hotel features contemporary decor, an intelligent design to ensure a comfortable stay without the costly extras, which so often bump up the price without adding any value. Convenience is essential to busy travellers and as a result Citymax has introduced an innovative new checkin procedure. The revolutionary approach of the hotels convenient pay on arrival system guarantees no more queues at checkout just pack and go! Behind the luxury and lavishness is a crisp efficiency and a deep understanding of the needs of the modern business traveller.

Modern hospitality at extraordinary value


Citymax Hotels offers outstanding comfort and facilities of the highest standards while providing extraordinary value for money. Citymax hotels are now open in Al Barsha, Bur Dubai and Sharjah. The hotels are strategically located in prime business and shopping districts and have a range of dining facilities. The Al Barsha and Bur Dubai properties are also in close proximity to the Dubai Metro to offer maximum convenience to all customers. All rooms have Internet connections, 32" LCD televisions, power showers, in - room refrigerators, safes, a hospitality tray and luxurious 10"-thick mattresses for exceptional comfort.

Citymax, Al Barsha, Dubai.

Behind Mall of Emirates, Al Barsha First, Dubai, UAE With neighbours like the Mall of the Emirates, Dubai Media and Internet cities, Jebel Ali Free Zone, Al Quoz and the beach, this hotel, which gives you a convenient mix of business and leisure opportunities. Hotel Facts: Area Rooms Floors Dining Health Internet Barsha Business District 376 Standard Rooms 2 Basement, 1 Ground and 14 floors All day dining Buffet Restaurant, Huddle Bar, Coffee Shop, Max Bar & Grill - Entertainment Centre Gym, Swimming Pool Wi Fi & Wired access in your room, Wi Fi in the Lobby (complimentary)

Citymax, Sharjah

Wahda Road, Abu Shagara District, Sharjah, UAE Sharjah welcomes this affordable hotel just 6 km away from its international airport, and 30 minutes from the Dubai International Airport. The hotel, is close to industrial, shopping and historic areas such as the Sharjah Gold Centre and traditional souks. Choose from 230 twin, interconnecting or disabled-access rooms. Each room is cushioned in comfort, complete with a luxury mattress; a flat-panel TV. (There is prohibition in Sharjah, therefore, there is no bar in Citymax, Sharjah). Hotel Facts: Area Rooms Dining Meeting rooms Internet Sharjah Business District 230 Rooms All day dining Restaurant, 24-hour Coffee Shop 5 rooms (Capacity 10 - 150 people) Wi Fi & Wired access in your room, Wi Fi in the lobby (complimentary).

Citymax, Bur, Dubai

Mankhool Road, Al Mankhool, Bur Dubai, Dubai, UAE 691 rooms with contemporary comfort put you close to Dubais major attractions. Travel from the Dubai International Airport for just 20 minutes and you can relax on 10-inch luxury mattresses. The DIFC, World Trade Centre, Dubai Mall and Burj Khalifa are quite close; the Dubai Creek and the citys Heritage and Diving Village are a stones throw away. Enjoy twin, interconnecting and disabled-access rooms, all of which are fitted power showers and wall-mounted LCD TV.

Besides being amidst a hub of coffee shops and restaurants, has an extensive choice of in-house dining and entertainment. When you need to work off the calories, step into our well-equipped gym, or refresh yourself in our rooftop swimming pool. Hotel Facts: Area Rooms Dining Bur Dubai 691 Rooms All Day Dining Buffet Restaurant, Clay Pot Indian Restaurant, Sizzling Wok Chinese Restaurant, Huddle Bar & Grill Sports Bar, Aqua Pool Bar, 24-hour Coffee Shop Gym, Swimming Pool Wi- Fi & Wired access in your room, Wi-Fi in the lobby (complimentary).

Health Internet

LANDMARK GROUP
Chairman's Message

"At Landmark Group, our statement of purpose is 'Creating exceptional value for all lives we touch'. This is as true today as it was in 1973, when we started with Babyshop in Bahrain. The cornerstone of our philosophy is listening, adapting, and delivering exceptional value. What sets us apart at Landmark Group is a strong and dynamic culture of entrepreneurship." God Bless

OUR BUSINESSES

As one of the largest retail conglomerates in the Middle East and India, the Landmark Group has a diverse portfolio of retail and hospitality brands. The Landmark Group provides value-driven products for the entire family through a diverse portfolio of core retail brands: Fashion

Home & Electronics

Confectionary

India

The Landmark Group has also diversified into the leisure, food and hotels segments under the division, Landmark Hospitality:

F&B

Healthcare

Fitness & Wellbeing

Leisure

Hotels

India The Landmark Group has ventured into management with its flagship mall, Oasis Centre: mall

KEY FACTS AND FIGURES


Turnover in excess of USD 4.7 billion Strong growth at a CAGR of 23% Presence in 18 countries with over 1300 outlets Over 20 million sq. ft. of retail space Team of over 40,000 employees

VISION OF LANDMARK GROUP Passion for Excellence: We are committed to setting industry benchmarks be it our product or practices. Our doctrine is to strive and maintain the lead in whatever we do, with strict adherence to quality and delivering value for money. Integrity in everything we do: Our business is driven by trust strong ethics and mutual respect. Empowering people to strive and deliver: Our core strength is our employees. We believe in giving our personal opportunity and responsibility that are integral to their professional development and our groups success. Adapting to changing market and customer needs: We keep ourselves abreast with industry trends and dynamic consumer preferences. Our

offerings keep evolving to address changing and discerning consumer needs. Management Team

The Landmark Group is a people - driven organisation with a high value on innovation and a passion for excellence. Our core values are reflected in our leadership, fostering growth in the varied sectors into which Landmark has entered successfully over nearly three decades.

UNITED ARAB EMIRATES

The United Arab Emirates (Arabic: Dawlat al-Imrt al-

Arabiyyah

al-Muttaidah),

sometimes

simply

called

the

Emirates or the UAE, is an Arab country in the southeast of the Arabian Peninsula on the Persian Gulf, bordering Oman to the east and Saudi Arabia to the south, as well as sharing sea borders with Qatar and Iran. The UAE is a federation of seven emirates (equivalent to principalities), each governed by a hereditary emir, with a single national president. The constituent emirates are Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, and

Umm al-Quwain. The capital is Abu Dhabi, which is also the state's centre of political, industrial, and cultural activities. Prior to independence in 1971, the UAE was known as the Trucial States or Trucial Oman, in reference to a 19th-century truce between the local sheikhs, hereditary rulers of the territories, and the United Kingdom. The term Pirate Coast was also used by some to refer to the emirates from the 18th to the early 20th century, owing to the preponderance of pirates operating from Emirati ports. The UAE is a Federal Monarchy and the political system is based on its 1971 Constitution, which is composed of several intricately connected governing bodies. As a federation of seven monarchies, whose rulers retain absolute power within their emirates, but with a UAE president, it is neither a constitutional monarchy nor a republic. The emirs choose one of their members to be the president of the federation, but this does not alter the monarchical character of the government of the individual emirates. The constitution is concerned solely with the relations between the emirates as members of the federation, and does not prescribe a constitutional system of government. Islam is the official religion of the UAE, and Arabic is the official language. UAE oil reserves are ranked as the world's seventh-largest. It also possesses the world's seventh largest reserves natural gas resources and it is one of the most developed economies in Western Asia. UAE has a relatively high Human Development Index among Asian continent, ranking thirtieth globally. The country has been classified as a high-income developing economy by the IMF.

DUBAI

Dubai (In Red) Yellow (UAE) Flag of Dubai

Dubai is the second largest Emirate in the UAE with a population of over half a million people 75% population are expatriates. As many as 30 difference nationalities co-exist amicably in this cosmopolitan society. Which at the same time maintains its Islamic values and culture. Visitors who arrive in Dubai expecting a hostile desert find instead a clean dynamic and in some parts a green city. Straddling a natural harbour and flanked by sparkling gulf waters and attractive sandy beaches. Until recently Dubai epitomised a modern commercial, hustling and bustling city which attracted foreign trade and was considered the most important business centre

in the gulf.

However, now more and more come to

Dubai as tourists, discovering a holiday destination with its exotic sites and experiences and yet offering the comforts and services that a modern traveller expects. Dubai offers warm Arabic hospitality provides shopping, entertainment, dining, night life, day trips, desert safaris and a wealth of distinctly Arabic sites and sensations designed to make a Dubai holiday unforgettable. English is the business language in Dubai, although Arabic is of course widely spoken and an ability to speak Arabic is a distinct advantage. It is a fast paced, hard working environment but with plenty of social and sporting activities available for your leisure hours.

49: Russel Sharpe, Chief Operating Officer, Citymax Hotels

As COO of Dubai-based Citymax Hotels, the hospitality division of Landmark Group, British-born Russel Sharpe is responsible for more than 1200 rooms in the UAE, 400 employees and is tasked with overseeing the groups expansion in the emirates. The business- and budget hotels group has three UAE properties open in Al Barsha, Bur Dubai and Sharjah, with two more in the pipeline including a second property in Al Barsha and Citymax Hotel Fujairah. The past 12 months have been eventful for Sharpe who oversaw the opening of the groups Sharjah property, and the signing of the second Al Barsha hotel, which is

due to open within the next 12 months alongside the Fujairah property. With 38 years of hospitality experience, including 30 years spent in the Middle East, Sharpes background as a senior partner in hospitality consultancy Mezze Associates, overseeing acquisitions, finance, project and asset management, means he is well placed to steer the groups growth.

WHOS WHO AT
CITYMAX HOTEL, BUR DUBAI, UAE NAME
MR. PRAVEEN BHATNAGAR MR. RUSSEL SHARPE

DESIGNATION
CHIEF EXECUTIVE OFFICER

CHIEF OPERATING OFFICER GENERAL MANAGER

MR. WALTER KNIGHTS MR. DINESH CHADHA

GENERAL MANAGER, BUSINESS DEVELOPMENT ASST. GENERAL MANAGER

MR. RISHRAJ BHATNAGAR MRS. OLIVERA LENSON MR. ROBIN GOMES MR. MOHD. SALEEM

EXEC. HOUSEKEEPER

EXECUTIVE CHEF CHIEF ENGINEER

NAME
MR. MUBARAK ALI A.M.H. MR. SANISH T.K.

DESIGNATION
TRAINING MANAGER

HUMAN RESOURCE MANAGER DIRECTOR OF REVENUE MANAGEMENT DIRECTOR OF SALES CORPORATE SECURITY MANAGER F&B MANAGER

MR. JOHN VARGHEESE MS. GILLIAN GREER MR. MOHD. ASHRAF KHAN MR. RAJEEV LAKHANPAL MR. MUQTAR KHAN MR. SHYAM SUNDER MR. RUPENDRA SHAKYA

FRONT OFFICE MANAGER MARKETING MANAGER CORPORATE IT MANAGER

INTRODUCTION TO F&B SERVICE


Along with the quality of food prepared by the kitchen, the quality of service by which that very food is served, is all is equal. The above quality also gives a certain type of class to any food service outlet, and also adds to the ambience. A guest who comes to the food outlet, expects good service and this means he expects courtesy, promptness and the attitude of the service staff that would make him feel as if at home and comfortable. Thus it is now imperative that the service department also plays a very important role in providing a certain quality of food being served as well to the outlet it is often said, that the stewards act as a salesman of the hotel and it is very true.

DUTIES AND RESPONSIBILITIES: MANAGERS: 1. 2. HE IS THE OVERALL INCHARGE OF THE COFFEE SHOP AND IS RESPONSIBLE FOR IT. HE SUBMITS THE FOOD & BEVERAGE REPORT WEEKLY MANAGER. 3. 4. 5. 6. 7. 8. 9. HE ATTENDS THE BRIEFING AND EXPRESSES HIS VIEW ON THE OPERATION OF THE RESTAURANT. HE ATTENDS THE MEETINGS HOSTED BY THE GENERAL MANAGER ON A DAILY BASIS. HE PREPARES THE DUTY ROTAS OF THE STAFF WORKING UNDER HIM IN THE COFFEE SHOP. HE ENSURES THAT THE GUEST IS GIVEN PROPER SERVICE. HE ENSURES THAT THE DECORUM OF THE RESTAURANT IS MAINTAINED BY THE STAFF. HE HANDLES ALL THE GUEST COMPLAINTS IN THE RESTAURANT. HE INFORMS THE STAFF ABOUT THE MENU CHANGES FOR THE DAY OR FOR ANY SPECIAL OCCASION OR FOR ANY KINDS OF CHANGES IN TO THE FOOD AND BEVERAGE

THE DAILY OPERATION. 10. 11. HE CONDUCTS A DAILY BRIEFING OF THE STAFF WORKING IN THE RESTAURANT. HE ASSIGNS WEEKLY OFF OR ANY LEAVES IN EMERGENCY 10 THE STAFF WORKING IN THE RESTAURANT. 12. 13. HE SEES THAT THE BUFFET FOR THE DAY IS BEING LAID ON TIME. HE ASSIGNS THE DUTY TO THE CAPTAIN, TO TAKE THE PROPER CARE FOR THE VIP'S AND THE REGULAR GUESTS. CAPTAINS: 1. 2. THEY ALLOT THE SERVICE STATIONS TO THE STAFF IN THEIR SHIFT. DURING EACH SHIFT, THE CAPTAIN ON DUTY IS RESPONSIBLE FOR THE SMOOTH OPERATION OF THE RESTAURANT IN THAT SHIFT. 3. HE INSTRUCTS THE STAFF WORKING UNDER HIM IN THE TIMES OF NEED AND RUSH HOURS, ASSISTS THEM AS WELL. SR. STEWARD: 1. THEY ARE THE ONE WHO SERVES THE GUEST.

2. 3. 4. 5.

THEY TAKE ORDER, PICK UP FOOD AND SERVE IT TO THE GUEST. THEY HAVE TO ENSURE THAT THE GUEST GET THEIR ORDER WELL IN TIME. THEY ARE THE ONE WHO LAY THE COVER ON THE TABLE AND ALSO SET UP THE BUFFET. THEY REPLENISH THE BUFFET FROM TIME TO TIME AND REMOVE THE SAME AFTER THE TIMINGS.

6. 7. 8.

THEY ASSIST THE STEWARD AND TRAINEES IN THEIR RESPECTIVE WORK. THEY PLACE THE ORDER IN KITCHEN BY SUBMITTING THE K.O.T TO THE CHEF. AFTER THE GUEST HAS MADE THE PAYMENTS (IN CASH OR BY SIGNING), THE BILL IS GIVEN TO THE CASHIER.

9. 10. 11.

HE HAS TO ENSURE THAT PROPER HYGIENIC STANDARDS ARE MAINTAINED IN THE OUTLET. HE MAKES THE CLEARANCE FROM THE TABLE AFTER THE GUEST HAS FINISH EATING. IN CASE OF ANY GRIEVANCE BETWEEN THE GUEST AND THE STEWARD, HE HAS TO INFORM EITHER THE RESTAURANT MANAGER OR THE CAPTAIN ON DUTY.

12.

HE ENSURES THAT ALL THE TIPS WHICH ARE COLLECTED BY THE STAFF ARE BEING DEPOSITED IN THE TIP BOX.

13.

ON A REGULAR BASIS THE GUEST HISTORY RECORD AND LOOK FOR THEIR BIRTHDAYS, ANNIVERSARIES AND ANY PARTICULAR DISH THEY PREFER.

14.

HE ENSURES THAT THE SOILED AND DIRTY LINEN IS COUNTED AND HANDED OVER TO THE LAUNDRY AND ENSURE THAT CLEAN LINEN IS COLLECTED.

RECORDS FILES AND FORMATS THERE ARE QUITE A FEW RECORDS AND FILES IN PAVILION. * KITCHEN ORDER TICKET * TOTALING SLIP - THIS SLIP ISSUED WHEN THERE ARE TWO OR MORE CHEQUES. SO IT IS SIMPLER TO USE. THE STEWARD TOTALS THE SUM AND PRESENTS THIS SLIP ALONG WITH THE BILL.

REGISTERS:
CAPTAIN'S LOG BOOK: All the shifts staffing are noted down in this log book.

The shifts as well as the off days are recorded here. ATTENDANCE REGISTER: This register is maintained to keep a record of the staffs attendance. TIPS REGISTERS: All the tips collected in each shift are recorded here. SALES REGISTER: The sales of the day are recorded in this register. The sales are divided into the following: BUDGETED ACTUAL SALES BUFFET SALES BEVERAGE SALES FOOD SALES AVERAGE SALES GUEST HISTORY REGISTER:
HISTORY OF THE REGULAR GUEST, THEIR NAMES, DATES OF BIRTH, ANNIVERSARY DATES, ADDRESSES, LIKES AND DISLIKES, ANY PARTICULAR DISH THEY ALWAYS PREFER ARE RECORDED IN THE GUEST HISTORY REGISTER.

LOG BOOK: THIS BOOK CONTAINS ACTUAL / BUDGETED


SALES, COMMENTS CARDS; STAFF ON LEAVE / ABSENT, ETC. ARE ALL RECORDED HERE. IT IS SENT TO THE FOOD AND BEVERAGE OFFICE DAILY. THIS IS THE MOST PRECIOUS DOCUMENT OF ALL THE ABOVE MENTIONED DOCUMENTS.

TRANSFER CHECKS: THIS CHECK IS USED TO TRANSFER


ITEM FROM ONE DEPARTMENT TO ANOTHER. THIS IT MADE IN TRIPLICATE.

LINEN INVENTORY: THIS BOOK CONTAINS INFORMATION


ABOUT THE LINEN ITEMS OF THE RESTAURANT. AFTER EACH SHIFT, THE DIRTY LINEN IS SENT TO THE LAUNDRY AND EXCHANGED WITH THE FRESH ONES.

SERVICE AND PROCEDURES OF PAVILION


There is one steward for the pickup of food and one from the buffet. The steward who is on the pick receives the kitchen order ticket, from the other stewards, picks up the food and delivers the same from the kitchen at his fellow stewards station. The person arranging the buffet, pick up the food, arranges the buffet, arranges plates, soup bowls, cutlery, replenishes and buffet and has to ensure that the fuel kept underneath the dishes keeps on burning. All tips collected are put in a tip box and divided at the end of the week according to the points allotted. For increasing sale and also to indicate a nice gesture there is a sweet and candy box at the hostess desk near the entrance.

INDICATIVE LIST OF BEVERAGES SERVED WHILE ON TRAINING WHITE WINES Wine


Grover Vineyard Jacobs Creek Ruperts & Rothschild Brands Laira Coonawarra Jermann Venezia Guilia Ironstone Brands Laira Coonawarra Jermann Venezia Guilia Baron Phillippe De Rothschild Greenpoint

Grapes/Winery
Sauvignon Blanc Pinot Grigio Chardonnay Chardonnay/Laira Vineyards Pinot Grigio Chardonnay Chardonnay/Laira Vineyards Pinot Grigio Chardonnay Chardonnay

Origin
India Australia South Africa South Australia Italy U.S.A. South Australia Italy France Australia

RED WINES

Wine
Tierruca Panfolds Cotes Du Rhone Saint-Emillions Jacobs Creek Joliesse Reserve Peter Lehmann Terrazas Nipozzano

Grapes/Winery
Cabernet Sauvignon Syraz Cabernet/Koonunga Hills Syrah and Cinsault Merlot Shiraz Merlot Shiraz Malbec Chianti Rufina

Origin
Chile Australia France France Australia California Australia Argentina Italy

ROSSO WINE Wine


Lazio

Grapes/Winery
Merlot

Origin
France

SPARKLING WINES
Lanson black label Moet & Chandon R De Ruinart

LIQUORS
Whisky
Johnnie Walker Black Lable Old Scotch Johnnie Walker Red Lable Johnnie Walker Blue Lable The Macallan Dewars White Label Chivas Regal Premium Scotch Jack Daniels Teachers Highland Cream Scotch Glenfiddich Single Malt Scotch

Vodka
Smirnoff Absolute Greygoose Belvedere Stoli Vodka

Rum
Bacardi Superior (White Rum) Goslings Black Label Rum Bacardi Gold Rum Appleton Estate VX Rum

Beer
Heineken Budweiser Carls Burg Fosters Corona Extra Castle Lager Guinness Stroganoff Hoegaarden Amstel Light

Gin
Gordons Bombay Sapphire

Tequila
Dulce Vida Tequila Blanco Don Pilar Tequila Blanco Casa Maestri Tequila Reposado

VARIETIES OF TEA AND COFFEE TEA Lemon tea Green tea English breakfast tea
Earl Grey tea Camomile tea Jasmine tea Darjeeling tea Assam tea Black tea Masala tea Nilgiri tea Regular tea (CTC)

Coffee
Espresso Cappuccino Black coffee Caf Latte

TYPES OF GLASSES

HI BALL OLD FASHION CHAMPAGNE BEER RED WINE WHITE WINE MARTINI BRANDY BALOON ROLYPOLY

COLLADA TEQUILA SHOT PILSNER

NAPKIN FOLDS USED WHILE ON TRAINING

Bishop's Hat Fold This is a classic dinner can be difficult to line cap. Some starch and to be precise while napkin fold, but it up the corners in the an iron make it easier folding this one.

Standing Fan Fold Elegant and deconapkin folding and iron helps but is rative, this is a classic technique. As usual, not necessary.

The Basic Silverware Pouch Setting the table for and functional? Then These also work well lunch? Want simple go with a classic. with chopsticks.

The Slide Napkin Fold This napkin folding those dinners where fancy, but not too either stiff material technique is good for you want something complex. This requires or starch.

The Candle Napkin Fold So you want elegant? Something fancy but doesn't time? Try this one something easy and that looks nice and take a boat-load of on for size.

The Crown Napkin Fold Do you want feel like royalty carpet? Treat give them all can use this cheese out of your dinner guests to but have no red them like kings and crowns! Then you napkin to wipe the that introduction.

This napkin folding design just doesn't work well without a little starch in the cloth, if it's sagging it's ugly so take your time and get it right.

ROOM SERVICE
Room service caters to the food and beverage needs of the guests in their rooms. There is a separate wide variety of menu kept in the room. The guest, if say want to have their meal, breakfast, snacks or beverages (alcoholic or non-alcoholic) can just call the room service. Their order will reach their room in a maximum of 20 minutes and personal service will be given to them by the room service attendant. Room service earns a big share of revenue for the hotel as the charges are extra for the same food and beverage which are served in restaurants. This

department works for 24 hours a day and seven days a week. Very skilled staff is appointed in the room service because of the personalized service given to the guest. The department of room service operations, alongside the coffee shop and shares the same kitchen. Order taker's cabin, service trolley, linen, cutlery, crockery, rack etc are also there. The trolleys are manually

operated which has a special arrangement for keeping food warmers. The room service menu includes:

1.

BREAKFAST # # # # CONTINENTAL AMERICAN INDIAN MORNING BEVERAGES LIKE TEA, COFFEE, HOT CHOCOLATE, BOURNVITA ETC.

2.

MORNING BAKERY : # # # # # CROISSANTS DANISH PASTRY ROLLS BREAD/TOAST MUFFINS

THIS BAKERY PROVIDES THE GUEST WITH -

3.

ALL DAY DINING :

DURING THE DAY, THE GUEST CAN ORDER ANYTHING WHICH IS THERE IN MENU. # # SOUPS AND APPETIZERS ICE CREAMS

# # # # # 4.

SANDWICHES DESSERTS BURGERS INDIAN SWEETS INDIAN SPECIALTIES

ALCOHOLIC BEVERAGES

THE FOLLOWING BEVERAGES ARE SERVED FROM THE ROOM SERVICE OUTLET. # # # # # SCOTCH WHISKEYS IMPORTED SPIRITS INDIAN SPIRITS BEER WINES

CONCLUSION The training was a great real time learning experience. The opportunity to acquire the practical skills under senior professionals was excellent. I learnt that every individual is different and that every one has something unique to offer. Every job has its importance and value in the system and that no job is superior to the other. Now I appreciate and understand the need to constantly improve and improvise. I learnt that this is just the beginning of a long road ahead... full of challenges. I feel that this training has built a firm foundation on which I can build and hone my skills. This is an experience which I will cherish and remember with fondness and pride.