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BI Incorporated
Intensive Supervision and Appearance Program (ISAP)
Monthly Progress Report
For Period Covering September 2005

Statistical Summary*

Combined ISAP Office Information (8 Offices) Sept Year Program


2005 to to Date
Date

Active Participants as of 9/30/2005 1,395 1,395 1,395

Total Participants Served as of 9/30/2005 1,464 1,641 2,431

Total Terminations 69 246 1,036 43%


Of Total Served

Year Program
Sept % Of Total
Terminations by Type to to Date Terminations
2005
Date
A. Compliance with court order (alien removed/
9 35 235 23%
departed voluntarily)
B. Proceeding terminated or relief granted 9 22 79 8%
C. Unable to locate (pre-order) 14 36 144 14%
D. Unable to locate (post-order) 5 19 81 8%
E. Other Program violations (pre-order) 2 5 36 3%
F. Other Program violations (post-order) 0 8 33 3%
G. Alien no longer required to participate in ISAP 6 27 191 18%
H. Alien apprehended for removal 12 39 84 8%
I. Pending verification that alien self-deported or let
10 32 86 8%
under voluntary departure
J. Apprehended by local law enforcement 2 21 67 6%
K. Other 0 2 4 0%
Total “Unable to Locate” (Type C and D) 18 91 225
Apprehension of “Unable to Locate” (Type C and D) 1 3 22
Grievances 1 1 2

*All of these statistics will continue to be reconciled with DRO to ensure accurate reporting of the ISAP inactive
population. Updates are reflected, as appropriate, on future reports.

Placements

The month of September ended with 1,395 active participants. Of those, 117 were in the Intense phase,
244 in the Intermediate phase and 1,034 in the Regular phase. There were 78 new placements during the
month and 69 terminations. This resulted in a month end active count that was nine more than the 1,386
active participants at the end of August. There have been 40 duplicate cases program to date. These
participants had been previously terminated and later reinstated into ISAP. There have been 6 transfers
program to date as well.
ICE.000450.09-1368
Portland had the most significant growth, for the second month in a row, at 9%. While Miami had an
overall decline, they did have 7 successful terminations and 3 pending removal. The growth from July to
August and cost rates were as follows:
End of month active Average cost per Average Rate at Full
participant count client, per office Capacity
Growth Rate from (August to
ISAP Location August to September September)

Baltimore -.5% 188 to 187 22.11 21.83


San Francisco -2% 184 to 181 23.36 23.05
Saint Paul +4% 163 to 169 20.23 19.51
Kansas City +3% 184 to 190 20.52 20.22
Miami -4% 295 to 283 18.38 At Capacity
Portland +9% 68 to 74 27.01 20.22
Philadelphia +1% 191 to 193 22.23 22.08
Denver +4% 113 to 118 23.33 20.67

Terminations

There have been 1,036 terminations (Inactive ISAP participants) since program inception. There have
been 314 or 31% removed from the country, verified voluntary departure or relief granted (type A and B)
terminations. These are considered successful ISAP terminations and once they are closed in DACS
become successful completions overall. BI continues to work closely with DRO to help improve
compliance with final orders and improve the rate of successful completions.

In a continued attempt to verify self-departures, when possible, a Self Addressed Stamped Envelope
(SASE), with a second copy of the G-146, are provided to the participant prior to departure. Since this
inception, three of those envelopes were returned to the Kansas City ISAP Office and one to the
Philadelphia ISAP Office, bearing the official stamp and signature of DHS personnel indicating that the
alien did, in fact, depart the United States. Additionally, in Kansas City the COTR has added a section on
the G-146 that includes the DRO fax# and e-mail with a request to the consulate/embassy to fax
completed forms or scan and send.

The St. Paul Program Manager and one case specialist were issued security badges to the security area of
the Minneapolis Airport in order to verify participant departures. Staff have a non-law enforcement role
and simply witness the participant board the airplane for international flights.

In San Francisco, staff report progress with travel documents to their COTR on a weekly basis. This
includes copies of all travel document applications, follow up letters submitted by participants, and
certified letter receipts.

The number of terminations “unable to locate” (types C and D) is 225 or 22%. These terminations are of
the highest concern. Each has an “unauthorized absence report” filed and if appropriate, DRO
headquarters gives these names to the fugitive operations unit. Staff continues to keep all contact
information, updated in AccuTrax to assists DRO in locating participants at a higher rate.

The number of terminations due to violating the program rules or being rearrested (type E and F) is 69 or
6%. Participants terminated as “no longer required to participate in ISAP”, (type G) is 191 or 18%. The
number of participants that are being held for removal or pending verification that they self-deported or
left under voluntary departure (type H and I) are 170 or 16%. There have been 67 (6%) participants
arrested by local law enforcement (type J) and 4 terminated as other (type K).

ICE.000451.09-1368
2
Court Compliance
September Year to Program
EOIR Hearings
2005 Date to Date
EOIR Hearings Scheduled (includes multiple hearings for
145 408 1,701
single participants)
EOIR Hearings Attended (includes multiple hearings for
142 401 1,662
single participants)
% Compliance (EOIR Attendance at ALL hearings while
98% 98% 98%
active ISAP)
Hearings of final decision (while active ISAP only) 45 93 386
Hearings of final decision ordered in absentia (while active
3 6 33
ISAP only)
% Attendance at hearings of Final Decision (while active
93% 94% 91%
ISAP only)

There were 3 missed hearings for active participants during the month of September. One Denver
participant had been compliant in the program and attended 2 prior hearings but failed to appear at his
most recent court hearing. This participant is still at large. Two participants failed to appear for their final
hearings in Miami. One traveled by mass transit and the train broke down. The participant brought
copies of his train and bus ticket and his attorney is filing a motion to reopen. The second participant
states that she was told by her attorney’s office not to appear but does acknowledge that she was told by
her ISAP Case Specialist that she should appear.

Personnel & Training (see attached for complete roster and certification status)

Combined ISAP Office Information (8 Offices) Sept 05 Program Turnover


to Date Program
to Date

Active Employees
ISAP Program Managers 8
ISAP Case Specialists 35
ISAP Participant Administrators 5
TOTAL Employees 48

Inactive Employees (offer given pending clearance)


ISAP Program Managers 0
ISAP Case Specialists 3
ISAP Participant Administrators 0
TOTAL Inactive Employees 3 NA

Separated ISAP Employees


ISAP Program Managers 0 2 25%
ISAP Case Specialists 0 10 *41%
ISAP Participant Administrators 0 0 0%
TOTAL Separated Employees 0 12 34%

ICE.000452.09-1368
3
Security Clearance & Training/Certification Status
Security Clearances Approved 1 54
Security Clearances Denied 0 1
Security Clearances Pending 1 NA
Training/Certification Received – Active Employees 48 57
Training/Certification Pending – Active Employees 0 NA
Case Specialist to Participant Ratio 1:42
* 4 of the case specialists separated during the security clearance process.

Portland ISAP has one new case specialist being trained in the month of October. Her security clearance
is pending.

Meetings were held with the training department this month to determine upcoming case specialist
refresher trainings, ensure contract requirements for training are in place for this year and to identify any
other training needs from the field. Staff are finalizing data entry for all ISAP referrals program to date
in order to begin running the new AccuTrax reports that were put into production last month.

Contract Compliance

Annual Report

The Performance Work Statement required that BI prepare a report in the style of a “Lessons Learned”
document. A draft was submitted to DRO and approval to finalize the report was received on September
16, 2005. The completed document was distributed on September 26, 2005. While the report provides
much more information than the contract required, we believe that this first year of the pilot program is an
important time to show the outcomes and success DRO has experienced with ISAP. The report itself is
very comprehensive. It has an overview of the program as well as an outline of events leading up to the
implementation of ISAP. There is an outcomes section that shows very promising first year results in
appearance rates at final order hearings as well as compliance with final orders. Data for compliance with
final hearings and final orders was received from DACS. The lessons learned section includes input from
local FODS and COTR’s and is a valuable learning piece for the program.

Office Closure

Due to the threat posed by Hurricane Rita, the Miami ISAP was closed on Tuesday 9/20/05. In advance
of this office closing, all participants due to report were contacted and advised of their new reporting date.
ISAP staff remained available via the emergency contact number and cell phones. The DRO FOD and
COTR were notified and consulted during the process.

Grievance
There was one grievance submitted during the month of September from a St. Paul participant. The
participant had two mains concerns: first, he did not want to allocate time in his weekly schedule at home
during hours that allowed ISAP staff to conduct unscheduled home visits and second he requested a new
Case Specialist. The Program Manager responded to the grievance and the Participant and his lawyer
approached the manager to discuss the resolution. Local DRO personnel were notified of all details of the
grievance.

ICE.000453.09-1368
4
Pending Items

Per contract requirements, updated Policy and Procedures (P&P) were submitted to DRO on August 2,
2005; feedback was received and updates were turned in on September 15, 2005. Once the manual is
approved many of the items on the following chart will be completed as they have been integrated into the
updated manual. The chart is an ongoing compilation of action items as a result of meetings with DRO
November 2004, and February, April and May of 2005. Completed action items have been removed.
Item Progress Due Date

Same day notification of failures Process continues to be followed on a daily Included in updated
to appear. basis. Written procedure submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
Notification to COTR of Process continues to be followed. Procedure to Included in updated
participant address change. DRO for approval on 12-30-04. P&P; pending DRO
approval.
Release paperwork to be copied Process continues to be followed. Procedure to Included in updated
and reviewed by ISAP staff to DRO for approval on 12-30-04. P&P; pending DRO
ensure they are aware of all approval.
conditions of release.
Develop general definition of Procedure to determine local general service Included in updated
reasonable service area. areas written and submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
BI to develop request to extend Procedure for the use of technology outside of Included in updated
monitoring beyond the Intensive the Intense phase submitted for approval 12-31- P&P; pending DRO
phase. 04. approval.
DACS/CIS access. DRO working with BI on an Interconnection No date set.
Security Agreement and finalizing what is
needed for access in the ISAP offices.
Contract Performance Report. BI afforded opportunity for comments and was No date set.
requested to register on the Government
website. Pending notice that account has been
activated. Once activated the report will be
posted.
Update BI ISAP policy and 8-2-05 Submitted to DRO Pending DRO
procedure manual (includes 9-15-05 Submitted with requested changes approval
orientation handbook).

Miami Expansion

BI presented a price proposal on September 23, 2004 in response to a request to expand the Miami
population to 400 participants. The proposal was amended on the 26th of October, the 11th of November
and the 10th of March. BI met via teleconference on September 19 with Carol Amano and staff to go over
the Miami price proposal. More details were requested and these were submitted on September 20, 2005.
The proposal is pending approval at this time.

Community Liaison

The Baltimore Program Manager, Stacie Moore, was invited to present an overview of the ISAP program
at the quarterly Baltimore Citizenship and Immigration Services (CIS) meeting. Stacie Moore completed
a 20-minute overview of the ISAP program. The discussion covered details of the phase system and goals
of the program. The audience included several NGO’s and the presentation highlighted utilization of
local community resources used to assist the ISAP participants.
ICE.000454.09-1368
5
Staff members continue to assess participants for appropriate services while also developing local
relationships and referral sources for participants. Baltimore Case Specialist David Jones developed a
map to distribute to ISAP participants in English and Spanish. ISAP also worked with a participant who
was involved in a domestic violence situation. ISAP referred the participant to several different
organizations to assist her. World Relief, The Adobe Project, Central Booking and the House of Ruth
were all utilized to provide the participant with information for her immigration case, living
arrangements, a protective order, and the status of her abuser. The participant is now stabilized with safe
housing arrangements, a protective order and is moving forward with her immigration case.

Media

There were no media contacts during the month of September.

Comments

The ISAP offices continue to work in cooperation to share experiences, successes and help one another
improve program quality and outcomes. This month two participants that absconded from Miami were
believed to be in Philadelphia. The Miami Program Manager communicated with the Philadelphia
Program Manager and the Philadelphia staff attempted home visits at the address given by the
Participant’s sponsor in Miami. In a separate incident, a Baltimore participant has been ‘unable to locate’
from the ISAP program, but is scheduled to appear in a Miami court. The Miami staff has the court date
and it is anticipated local DRO will be able to apprehend the participant.

The scheduled meeting in Washington DC for August 26th was delayed due to priorities around the
Border Strategy as well as assisting with Hurricane Katrina relief efforts. This meeting has not yet been
rescheduled. The Annual Report was forwarded to Headquarters and it is anticipated the meeting to
review the first year outcomes will be rescheduled for later this month.

October 7th, 2005


Ann M. Schlarb, VP ISAP Services Date

ICE.000455.09-1368
6
BI Incorporated
Intensive Supervision and Appearance Program (ISAP)
Monthly Progress Report
For Period Covering October 2005

Statistical Summary*

Combined ISAP Office Information (8 Offices) October Year Program


2005 to to Date
Date

Active Participants as of 10/31/2005 1,442 1,442 1,442

Total Participants Served as of 10/31/2005 1,502 1,741 2,536

Total Terminations 60 306 1,101 43%


Of Total Served

Year Program
October % Of Total
Terminations by Type to to Date Terminations
2005
Date
A. Compliance with court order (alien removed/
4 42 239 22%
departed voluntarily)
B. Proceeding terminated or relief granted 5 27 85 8%
C. Unable to locate (pre-order) 2 38 146 13%
D. Unable to locate (post-order) 6 25 86 8%
E. Other Program violations (pre-order) 1 6 36 3%
F. Other Program violations (post-order) 1 9 35 3%
G. Alien no longer required to participate in ISAP 2 29 193 18%
H. Alien apprehended for removal 18 54 103 9%
I. Pending verification that alien self-deported or let
11 43 97 9%
under voluntary departure
J. Apprehended by local law enforcement 9 30 76 7%
K. Other 1 3 5 0%
Total “Unable to Locate” (Type C and D) 8 63 232
Apprehension of “Unable to Locate” (Type C and D) 0 3 22
Grievances 1 1 2

*All of these statistics will continue to be reconciled with DRO to ensure accurate reporting of the ISAP inactive
population. Updates are reflected, as appropriate, on future reports.

Placements

The month of September ended with 1,442 active participants. Of those, 141 were in the Intense phase,
221 in the Intermediate phase and 1,080 in the Regular phase. There were 107 new placements during the
month and 60 terminations. This resulted in a month end active count that was 47 more than the 1,395
active participants at the end of September. There have been 45 duplicate cases program to date. These
participants had been previously terminated and later reinstated into ISAP. There have been 6 transfers
program to date as well.
ICE.000456.09-1368
Denver had record growth for their office at 35 new referrals and the most significant growth overall for
the month. The growth from September to October and cost rates were as follows:
End of month active Average daily cost Average Daily Rate
participant count per client, per office at Full Capacity
Growth Rate from (September to
ISAP Location September to October October)

Baltimore -2% 187 to 184 $22.23 $21.83


San Francisco +2% 181 to 185 $23.36 $23.05
Saint Paul +4% 169 to 175 $20.12 $19.51
Kansas City -3% 190 to 185 $20.45 $20.22
Miami +3% 283 to 291 $18.44 At Capacity
Portland +1% 74 to 75 $26.53 $20.22
Philadelphia +4% 193 to 201 $22.13 $22.08
Denver +24% 118 to 146 $22.65 $20.67

Terminations

There have been 1,101 terminations (Inactive ISAP participants) since program inception. There have
been 324 or 30% removed from the country, verified voluntary departure or relief granted (type A and B)
terminations. These are considered successful ISAP terminations and once they are closed in DACS
become successful completions overall.

The number of terminations “unable to locate” (types C and D) is 232 or 21%. These terminations are of
the highest concern. Each has an “unauthorized absence report” filed and if appropriate, DRO
headquarters gives these names to the fugitive operations unit. Staff continues to keep all contact
information, updated in AccuTrax to assists DRO in locating participants.

The number of terminations due to violating the program rules or being rearrested (type E and F) is 71 or
6%. Participants terminated as “no longer required to participate in ISAP”, (type G) is 193 or 18%. The
number of participants that are being held for removal or pending verification that they self-deported or
left under voluntary departure (type H and I) are 200 or 18%. There have been 76 (7%) participants
arrested by local law enforcement (type J) and 5 terminated as other (type K).

Court Compliance
October Year to Program
EOIR Hearings
2005 Date to Date
EOIR Hearings Scheduled (includes multiple hearings for
113 525 1,816
single participants)
EOIR Hearings Attended (includes multiple hearings for
111 516 1,776
single participants)
% Compliance (EOIR Attendance at ALL hearings while
98% 98% 98%
active ISAP)
Hearings of final decision (while active ISAP only) 29 120 413
Hearings of final decision ordered in absentia (while active
2 8 36
ISAP only)
% Attendance at hearings of Final Decision (while active
93% 93% 91%
ISAP only)

ICE.000457.09-1368
2
There were 2 missed hearings for active participants during the month of October. Two Miami
participants were late to court due to car trouble and checked in with the court clerk at arrival but were
ordered removed in absentia. Additionally, in Miami, all court hearings scheduled for the week of
October 24, 2005 through October 28, 2005 were canceled due to the aftermath of Hurricane Wilma.

Personnel & Training (see attached for complete roster and certification status)

Combined ISAP Office Information (8 Offices) Oct 05 Program Turnover


to Date Program
to Date

Active Employees
ISAP Program Managers 8
ISAP Case Specialists 34
ISAP Participant Administrators 5
TOTAL Employees 47

Inactive Employees (offer given pending clearance)


ISAP Program Managers 0
ISAP Case Specialists 2
ISAP Participant Administrators 0
TOTAL Inactive Employees 2 NA

Separated ISAP Employees


ISAP Program Managers 0 2 25%
ISAP Case Specialists 1 11 *46%
ISAP Participant Administrators 0 0 0%
TOTAL Separated Employees 1 13 38%

Security Clearance & Training/Certification Status


Security Clearances Approved 1 55
Security Clearances Denied 0 1
Security Clearances Pending 0 NA
Training/Certification Received – Active Employees 50 63
Training/Certification Pending – Active Employees 0 NA
Case Specialist to Participant Ratio 1:42
* 4 of the case specialists separated during the security clearance process.

The new Portland Case Specialist received security clearance and completed her training certification in
the month of October. BI trainer, Tammy Coon, traveled to the Portland office to train the new case
specialist and while there also provided the remaining case specialists with refresher training to include
AccuTrax, assessment, service plans, file maintenance and report writing.

Philadelphia will be in the process of hiring one new case specialist with the growth in numbers and
Miami is down one case specialist. There has been a delay in Miami’s process due to Hurricane Wilma.

Several ISAP offices attended training on a new piece of technology. BI Inc now has a Group Home
Monitoring Unit that can be used to track several participants living at the same address. ISAP has been
able to do this in the past, but this new equipment simplifies the process and uses fewer pieces of
equipment. The technology is available for use with a landline or a cellular unit.

ISAP staff also attended an internal training regarding the 6-month internal audit process. Employees
were reminded about the contract requirements that will be covered in the upcoming audit. The audit tool
was reviewed and any questions were answered.
ICE.000458.09-1368
3
The Kansas City Program Manager received additional training on the DACS system from the COTR,
Paul Mitchell.

Contract Compliance

Office Closure

Hurricane Wilma affected the Miami ISAP office and the South Florida area. The office did not sustain
any major storm damage but is still operating without electric power to date. The office was officially
closed on October 24th and 25th. The remainder of the week was utilized to assess the hurricane aftermath
and develop a plan for a return to operation. Face to face reports and home visits were suspended after
consultation with the Miami DRO Field Office Director and an assessment of environmental hazards,
such as availability of gasoline, access to roads, curfews imposed by county governments, and limited
communication ability. Participants were contacted whenever possible and advised not to report until
November 1, 2005.

Efforts to contact all participants commenced on October 25. By November 4th, ISAP staff had either
seen or spoken to all but 13 participants. Resumption of face-to-face and home visits began on November
1, 2005. Home visits are being focused on the hardest hit areas to make contact with participants in areas
without telephone, cell phone and electricity who cannot be reached in other ways. ISAP staff continues
to work to reestablish normal operations and programming, despite the remaining challenges.

Pending Items

Per contract requirements, updated Policy and Procedures (P&P) were submitted to DRO on August 2,
2005; feedback was received and updates were turned in on September 15, 2005. Once the manual is
approved many of the items on the following chart will be completed as they have been integrated into the
updated manual. The chart is an ongoing compilation of action items as a result of meetings with DRO
November 2004, and February, April and May of 2005. Completed action items have been removed.
Item Progress Due Date

Update BI ISAP policy and 8-2-05 Submitted to DRO. Pending DRO


procedure manual (includes 9-15-05 Submitted with requested changes. approval.
orientation handbook).
Same day notification of failures Process continues to be followed on a daily Included in updated
to appear. basis. Written procedure submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
Notification to COTR of Process continues to be followed. Procedure to Included in updated
participant address change. DRO for approval on 12-30-04. P&P; pending DRO
approval.
Release paperwork to be copied Process continues to be followed. Procedure to Included in updated
and reviewed by ISAP staff to DRO for approval on 12-30-04. P&P; pending DRO
ensure they are aware of all approval.
conditions of release.
Develop general definition of Procedure to determine local general service Included in updated
reasonable service area. areas written and submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
BI to develop request to extend Procedure for the use of technology outside of Included in updated
monitoring beyond the Intensive the Intense phase submitted for approval 12-31- P&P; pending DRO
phase. 04. approval.
DACS/CIS access. DRO working with BI on an Interconnection No date set.
Security Agreement and finalizing what is
needed for access in the ISAP offices.
ICE.000459.09-1368
4
Contract Performance Report. BI afforded opportunity for comments and was No date set.
requested to register on the Government
website. Received notice that account has been
activated.

Miami Expansion

Note: no update from last month

BI presented a price proposal on September 23, 2004 in response to a request to expand the Miami
population to 400 participants. The proposal was amended on the 26th of October, the 11th of November
and the 10th of March. BI met via teleconference on September 19 with Carol Amano and staff to go over
the Miami price proposal. More details were requested and these were submitted on September 20, 2005.
The proposal is pending approval at this time.

Community Liaison

The St. Paul Program Manager attended the NGO quarterly roundtable discussion on October 28th and
conducted a briefing on community resource needs for the program participants. The information was
well received and it is anticipated more referral resources will be available for Participants as a result. In
Baltimore, ISAP was highlighted at the Quarterly AILA meeting in October. DRO COTR Todd Falvey
gave an overview of the ISAP program to approximately 100 attorneys. ISAP Handbooks and brochures
were available to the attorneys. The Program Manager’s contact information was also distributed should
any of the AILA members desire more information about the program.

In Portland, a participant with health issues was referred to the Old Town Clinic, a division of Central
City Concern. The participant was provided with healthcare to address his issues and is doing well.

Baltimore completely overhauled its bus system in October. New maps and information packets were
available in the ISAP office to assist participants who utilize public transportation.

Media

There were no media contacts during the month of October. There was an article in the Philadelphia
Weekly on October 19, 2005 concerning the apprehension and deportation of an ISAP participant. The
article detailed the immigration history of the individual with references to electronic monitoring and
twice a month reporting, but there was no specific mention of ISAP.

Comments

Meetings are scheduled in Washington DC for the week of November 7th. On November 8th various
meetings with Congressional staffers and BI are anticipated to occur, providing an opportunity for
education about the ISAP program. On November 9th a meeting is scheduled with DRO at their office to
review the history, first year outcomes, and assess ongoing priorities for ISAP.

November 7, 2005
Ann M. Schlarb, VP ISAP Services Date

ICE.000460.09-1368
5
ICE.000461.09-1368
6
BI Incorporated
Intensive Supervision and Appearance Program (ISAP)
Monthly Progress Report
For Period Covering November 2005

Statistical Summary*

Combined ISAP Office Information (8 Offices) Nov Year Program


2005 to to Date
Date

Active Participants as of 11/30/2005 1,473 1,473 1,473

Total Participants Served as of 11/30/2005 1,547 1,851 2,643

Total Terminations 74 378 1,170 44%


Of Total Served

Year Program
Nov % Of Total
Terminations by Type to to Date Terminations
2005
Date
A. Compliance with court order (alien removed/
7 49 255 22%
departed voluntarily)
B. Proceeding terminated or relief granted 12 39 94 8%
C. Unable to locate (pre-order) 12 50 158 14%
D. Unable to locate (post-order) 6 29 92 8%
E. Other Program violations (pre-order) 1 7 37 3%
F. Other Program violations (post-order) 0 9 35 3%
G. Alien no longer required to participate in ISAP 5 34 198 17%
H. Alien apprehended for removal 10 64 111 9%
I. Pending verification that alien self-deported or let
11 54 99 8%
under voluntary departure
J. Apprehended by local law enforcement 7 37 83 7%
K. Other 3 6 8 1%
Total “Unable to Locate” (Type C and D) 18 79 250
Apprehension of “Unable to Locate” (Type C and D) 1 4 23
Grievances 0 1 2

*All of these statistics will continue to be reconciled with DRO to ensure accurate reporting of the ISAP inactive
population. Updates are reflected, as appropriate, on future reports.

Placements

The month of November ended with 1,473 active participants. Of those, 154 were in the Intense phase,
226 in the Intermediate phase and 1,093 in the Regular phase. There were 105 new placements during the
month and 74 terminations for a net gain of 31 participants. There have been 47 duplicate cases program
to date. These participants had been previously terminated and later reinstated into ISAP. There have
been 6 transfers program to date as well.

ICE.000462.09-1368
Baltimore had the most significant growth for the month, almost hitting the 200 mark. St. Paul is
beginning to experience nice growth and Philadelphia is continuing the steady consistency of prior
months. The growth from October to November and cost rates were as follows:
End of month active Average daily cost Average Daily Rate
participant count per client, per office at Full Capacity
Growth Rate from (October to
ISAP Location October to November November)

Baltimore +8% 184 to 199 $22.16 $21.83


San Francisco +3% 185 to 190 $23.31 $23.05
Saint Paul +6% 175 to 185 $19.92 $19.51
Kansas City +1% 185 to 187 $20.49 $20.22
Miami -3% 291 to 283 $18.38 At Capacity
Portland -3% 75 to 73 $26.56 $20.22
Philadelphia +5% 201 to 211 $21.94 At Capacity
Denver -1% 146 to 145 $21.92 $20.67

Terminations

There have been 1,170 terminations (Inactive ISAP participants) since program inception. There have
been 349 or 30% removed from the country, verified voluntary departure or relief granted (type A and B)
terminations. These are considered successful ISAP terminations and once they are closed in DACS
become successful completions overall.

The number of terminations “unable to locate” (types C and D) is 250 or 22%. These terminations are of
the highest concern. Each has an “unauthorized absence report” filed and if appropriate, DRO
headquarters gives these names to the fugitive operations unit. Staff continues to keep all contact
information, updated in AccuTrax, to assist DRO in locating participants.

The number of terminations due to violating the program rules or being rearrested (type E and F) is 72 or
6%. Participants terminated as “no longer required to participate in ISAP”, (type G) is 198 or 17%. The
number of participants that are being held for removal or pending verification that they self-deported or
left under voluntary departure (type H and I) are 210 or 15%. There have been 83 (7%) participants
arrested by local law enforcement (type J) and 8 (1%) terminated as other (type K).

Court Compliance
November Year to Program
EOIR Hearings
2005 Date to Date
EOIR Hearings Scheduled (includes multiple hearings for
163 679 1,983
single participants)
EOIR Hearings Attended (includes multiple hearings for
159 666 1,939
single participants)
% Compliance (EOIR Attendance at ALL hearings while
98% 98% 98%
active ISAP)
Hearings of final decision (while active ISAP only) 47 167 460
Hearings of final decision ordered in absentia (while active
4 12 40
ISAP only)
% Attendance at hearings of Final Decision (while active
91% 93% 91%
ISAP only)

ICE.000463.09-1368
2
There were three missed hearings for the month of November. San Francisco had one missed hearing that
resulted in an order of removal in absentia. It is believed the participant is living with his family in
Canada. Miami had 51 total hearings during the month of November. Two resulted in final orders being
issued in absentia, however we have maintained contact with the participants. One participant claims to
have been in court but was told by the attorney to wait for him in the court lobby. He is currently back on
the intensive phase of supervision with ISAP pending the outcome of attempts to reopen his case or
execution of the existing order of removal. The other participant claims she missed due to the inability of
public transportation after the hurricane. She has not yet filed to reopen her case and is also on the
intensive phase.

Personnel & Training (see attached for complete roster and certification status)

Combined ISAP Office Information (8 Offices) Nov 05 Program Turnover


to Date Program
to Date

Active Employees
ISAP Program Managers 8
ISAP Case Specialists 34
ISAP Participant Administrators 5
TOTAL Employees 47

Inactive Employees (offer given pending clearance)


ISAP Program Managers 0
ISAP Case Specialists 1
ISAP Participant Administrators 0
TOTAL Inactive Employees 1 NA

Separated ISAP Employees


ISAP Program Managers 0 2 25%
ISAP Case Specialists 1 12 *50%
ISAP Participant Administrators 0 0 0%
TOTAL Separated Employees 1 14 41%

Security Clearance & Training/Certification Status


Security Clearances Approved 0 55
Security Clearances Denied 0 1
Security Clearances Pending 1 NA
Training/Certification Received – Active Employees 50 63
Training/Certification Pending – Active Employees 0 NA
Case Specialist to Participant Ratio 1:43
 4 of the case specialists separated during the security clearance process.

One security clearance is pending for a Denver Case Specialist and there was one termination for the
month in Philadelphia. With open positions and counts growing in some offices, we are currently
working on filling the following positions:
2 Case Specialists in Philadelphia
2 Case Specialists in Miami
1 Case Specialist in Kansas City
1 Case Specialist in St. Paul

Several trainings took place throughout the month:


ICE.000464.09-1368
3
 Refresher training was held on Games Criminals Play and Manipulative Behavior for all ISAP
staff

 Program Managers received refresher training on the internal audit process.

 San Francisco Program Manager, Fred Hamdun, attended full day training on human trafficking,
presented by the East Bay Anti-Trafficking Task force and sponsored by the City of Oakland
Police Department, U.S. Department of Justice BJA and Cross-Sector Solutions LLC. He will
attend follow-up training in December. Should ISAP receive this type of participant, these
trainings will assist in the specialized treatment and related issues they face.

 Philadelphia staff received training for the new barcode scanning system for recording and
documenting home visits. It is anticipated they will provide full training for ISAP once this new
system is rolled out.

Contract Compliance

DRO Meeting

Bruce Thacher and Ann Schlarb met with DRO personnel from Headquarters in DC on November 9th. A
program overview and first year outcomes presentation was made to the Chief of the Alternatives to
Detention Unit, Yvonne Evans and her team. This meeting also provided an opportunity to meet the new
Contracting Officer, Anthony Gomez. BI and Anthony have been working together to bring him up to
date on all of the pending items noted in the chart below. A similar presentation is anticipated to be
scheduled for Director John Torres.

Update on Miami after Hurricane Wilma

The Miami program operated for the entire month of November. Prior to November 8th, the office had no
power. During this time, staff continued their efforts to locate all assigned participants, provide any
emergency assistance needed, and reinstitute all program requirements and schedules. Other ISAP offices
in the country reached out to help with AccuTrax data entry while the power was out and several Miami
staff entered data and made phone calls from their homes. Throughout the crisis, staff was able to contact
and maintain contact with the majority of the program’s participants. Many of the participants continued
to report to ISAP as soon as they were able, despite a waiver or reduction of these requirements, which
was communicated to them early into the recovery phase of the storm’s aftermath. Close contact was
maintained with DRO and their assistance and guidance during this time was much appreciated.

Pending Items

Per contract requirements, updated Policy and Procedures (P&P) were submitted to DRO on August 2,
2005; feedback was received and updates were turned in on September 15, 2005. Once the manual is
approved, many of the items on the following chart will be completed, as they have been integrated into
the updated manual. Once approved, training will begin to implement all updates and changes. The chart
is an ongoing compilation of action items as a result of meetings with DRO November 2004, and
February, April and May of 2005. Completed action items have been removed.

ICE.000465.09-1368
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Item Progress Due Date

Update BI ISAP policy and 8-2-05 Submitted to DRO. Pending DRO


procedure manual (includes 9-15-05 Submitted with requested changes. approval.
orientation handbook).
Same day notification of failures Process continues to be followed on a daily Included in updated
to appear. basis. Written procedure submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
Notification to COTR of Process continues to be followed. Procedure to Included in updated
participant address change. DRO for approval on 12-30-04. P&P; pending DRO
approval.
Release paperwork to be copied Process continues to be followed. Procedure to Included in updated
and reviewed by ISAP staff to DRO for approval on 12-30-04. P&P; pending DRO
ensure they are aware of all approval.
conditions of release.
Develop general definition of Procedure to determine local general service Included in updated
reasonable service area. areas written and submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
BI to develop request to extend Procedure for the use of technology outside of Included in updated
monitoring beyond the Intensive the Intense phase submitted for approval 12-31- P&P; pending DRO
phase. 04. approval.
DACS/CIS access. DRO working with BI on an Interconnection No date set.
Security Agreement and finalizing what is
needed for access in the ISAP offices.
Contract Performance Report. BI afforded opportunity for comments and was No date set.
requested to register on the Government
website. Received notice that account has been
activated.

Miami Expansion

BI presented a price proposal on September 23, 2004 in response to a request to expand the Miami
population to 400 participants. The proposal was amended on the 26th of October, the 11th of November
and the 10th of March. BI met via teleconference on September 19 with Carol Amano and staff to go over
the Miami price proposal. More details were requested and these were submitted on September 20, 2005.

The Contracting Officer, Anthony Gomez, met with BI this month to go over any final questions
regarding the proposal and he is currently working on a write-up. It is anticipated this will be finalized
over the next few weeks.

Home visit scanning system

BI has been investigating improved systems for scanning and documenting home visits by case specialists
in the field. The Philadelphia ISAP team took the initiative in investigating improved solutions and a pilot
was run through their office using a new scanner system attached to a Nextel phone. It has been very
successful and we anticipate rolling the system out to all ISAP over the next 1-2 months. The new system
provides increased management tools, to include a verification of where the Participant’s ID card was
scanned via GPS.

Community Liaison

Jeffrey Ashford, from the House Appropriations Subcommittee for Homeland Security, in attendance
with several DRO personnel, toured the Baltimore ISAP on November 2nd. Program Manager Stacie
ICE.000466.09-1368
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Moore gave an overview of the ISAP program model. Ann Schlarb was also in attendance, and a meeting
with the FOD and COTR was held the following day.

On November 21st, St. Paul Program Manager Lynn Mershon and Field Office Director Scott Baniecke
met with AILA members to discuss questions regarding ISAP. The meeting was positive and the
program well received.

The home of a Kansas City participant was destroyed by a fire this month. The Red Cross gave
immediate temporary assistance; ISAP personnel connected them with the Union City Mission for
ongoing housing and Harvesters International for food.

Portland made referrals to the Immigrant and Refugee Community Organization (IRCO) this month as
well as a counseling referral to El Progama Hispano for a domestic violence situation.

Miami provided several referrals for participants suffering storm damage from Hurricane Wilma, utilizing
state, local, and federal agencies.

Media

There were no media contacts during the month of November. Kansas City staff viewed a story on local
news regarding an amnesty program believed to be a scam and taking money from illegal aliens. They
noted that the participant being interviewed was possibly one of their absconders. BI headquarters
obtained a copy of the interview and the tape is being forwarded to DRO for any possible follow-up.

Comments

Meetings were held with Congressional staffers in November providing an opportunity for education
about the ISAP program. The response to the program and its first year outcomes was very positive and
recommendations for further meetings were made by several of the staff members. These
recommendations are being followed up with meetings scheduled for the week of December 12th. It is
also possible BI will meet with DRO personnel during that week as well for continued follow up on
outcomes and ongoing priorities.

November 7, 2005
Ann M. Schlarb, VP ISAP Services Date

ICE.000467.09-1368
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BI Incorporated
Intensive Supervision and Appearance Program (ISAP)
Monthly Progress Report
For Period Covering December 2005

Statistical Summary*

Combined ISAP Office Information (8 Offices) Dec Year Program


2005 to to Date
Date

Active Participants as of 12/31/2005 1,435 1,435 1,435

Total Participants Served as of 12/31/2005 1,537 1,915 2,707

Total Terminations 102 480 1,272 47%


Of Total Served

Year Program
Dec % Of Total
Terminations by Type to to Date Terminations
2005
Date
A. Compliance with court order (alien removed/
12 71 277 22%
departed voluntarily)
B. Proceeding terminated or relief granted 11 50 105 8%
C. Unable to locate (pre-order) 6 56 164 13%
D. Unable to locate (post-order) 7 36 99 8%
E. Other Program violations (pre-order) 5 12 42 3%
F. Other Program violations (post-order) 0 9 35 3%
G. Alien no longer required to participate in ISAP 16 50 214 17%
H. Alien apprehended for removal 9 69 116 9%
I. Pending verification that alien self-deported or let
24 72 117 9%
under voluntary departure
J. Apprehended by local law enforcement 6 43 89 7%
K. Other 6 12 14 1%
Total “Unable to Locate” (Type C and D) 13 92 263
Apprehension of “Unable to Locate” (Type C and D) 0 4 23
Grievances 0 0 3

*All of these statistics will continue to be reconciled with DRO to ensure accurate reporting of the ISAP inactive
population. Updates are reflected, as appropriate, on future reports.

Placements

The month of December ended with 1,435 active participants. Of those, 117 were in the Intense phase,
221 in the Intermediate phase, and 1,097 in the Regular phase. There were 64 new placements during the
month and 102 terminations for a net loss of 38 participants. There have been 48 duplicate cases program
to date. These participants had been previously terminated and later reinstated into ISAP. There have
been 6 transfers program to date as well.

Although Baltimore had the most significant growth for November, they had the most significant
decrease for December. Six of the sites experienced a loss of numbers this month, with Denver and St.
ICE.000468.09-1368
Paul maintaining their November rates. The decrease is attributed to the holidays and it is anticipated it
will pick back up in January. The growth from November to December and cost rates were as follows:
End of month active Average daily cost Average Daily Rate
Growth Rate from participant count per client, per office at Full Capacity
November to (November to
ISAP Location December December)

Baltimore -10% 199 to 180 $22.18 $21.83


San Francisco -2% 190 to 186 $23.28 $23.05
Saint Paul +1% 185 to 187 $19.76 $19.51
Kansas City -1% 187 to 185 $20.58 $20.22
Miami -3% 283 to 274 $18.68 At Capacity
Portland -7% 73 to 68 $26.68 $20.22
Philadelphia -.5% 211 to 210 $21.84 At Capacity
Denver 0% 145 to 145 $22.07 $20.67

Terminations

There have been 1,272 terminations (Inactive ISAP participants) since program inception. There have
been 382 or 30% removed from the country, verified voluntary departure, or relief granted (type A and B)
terminations. These are considered successful ISAP terminations and once they are closed in DACS
become successful completions overall.

The number of terminations “unable to locate” (types C and D) is 263 or 21%. These terminations are of
the highest concern. Each has an “unauthorized absence report” filed and if appropriate, DRO
headquarters gives these names to the fugitive operations unit. Staff continues to keep all contact
information updated in AccuTrax, to assist DRO in locating participants.

The number of terminations due to violating the program rules or being rearrested (type E and F) is 77 or
6%. Participants terminated as “no longer required to participate in ISAP” (type G), is 214 or 17%. The
number of participants that are being held for removal, pending verification that they self-deported, or left
under voluntary departure (type H and I) is 233 or 18%. There have been 89 (7%) participants arrested by
local law enforcement (type J) and 14 (1%) terminated as other (type K).

Court Compliance
December Year to Program
EOIR Hearings
2005 Date to Date
EOIR Hearings Scheduled (includes multiple hearings for
182 861 2,165
single participants)
EOIR Hearings Attended (includes multiple hearings for
181 847 2,120
single participants)
% Compliance (EOIR attendance at ALL hearings while
99% 98% 98%
active ISAP)
Hearings of final decision (while active ISAP only) 29 196 487
Hearings of final decision ordered in absentia (while active
1 13 41
ISAP only)
% Attendance at hearings of Final Decision (while active
97% 93% 92%
ISAP only)

ICE.000469.09-1368
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There was one missed hearing for the month of December. A Baltimore participant failed to report for
her court hearing. She also quit both of her jobs and failed to report back to the ISAP office. She was
termed as a type E-violator but the term may be altered to an unable to locate once the 30-day appeal has
expired.

St. Paul ISAP staff, while attending a particpant’s court hearing, overheard false testimony given by the
participant to the EOIR judge. The information was put into an emergency report and delivered to the
local COTR for follow-up.

Personnel & Training (see attached for complete roster and certification status)

Combined ISAP Office Information (8 Offices) Dec 05 Program Turnover


to Date Program
to Date

Active Employees
ISAP Program Managers 8
ISAP Case Specialists 34
ISAP Participant Administrators 4
TOTAL Employees 46

Inactive Employees (offer given pending clearance)


ISAP Program Managers 0
ISAP Case Specialists 2
ISAP Participant Administrators 0
TOTAL Inactive Employees 2 NA

Separated ISAP Employees


ISAP Program Managers 0 2 25%
ISAP Case Specialists 1 10 41%
ISAP Participant Administrators 0 0 0%
TOTAL Separated Employees 1 12 35%

Security Clearance & Training/Certification Status


Security Clearances Approved 0 55
Security Clearances Denied 0 1
Security Clearances Pending 2 NA
Training/Certification Received – Active Employees 50 63
Case Specialist to Participant Ratio 1:42

Security clearances are pending for a Denver and a Kansas City case specialist. The St. Paul case
specialist position was filled through a promotion of the participant administrator. We are currently
working on filling the following positions:

2 Case Specialists in Philadelphia


4 Case Specialists and one Participant Administrator in Miami
1 Case Specialist in San Francisco

Several trainings took place throughout the month:

 Saint Paul DRO personnel provided ISAP staff with travel document training.

ICE.000470.09-1368
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 San Francisco Program Manager, Fred Hamdun, attended a follow up training on human
trafficking, presented by the East Bay Anti-Trafficking Task force and sponsored by the City of
Oakland Police Department, U.S. Department of Justice BJA and Cross-Sector Solutions LLC.
The information was passed on to the San Francisco ISAP staff as well.

 Note taking and report writing was conducted. All ISAP staff will rotate through this training as
part of contractual requirements.

 Games Criminals Play/Manipulative Behavior was provided for all ISAP staff from the BI
training department.

 Baltimore staff attended CPR renewal courses.

Contract Compliance

DRO Meeting

Bruce Thacher and Ann Schlarb met with DRO personnel from Headquarters in DC on December 14th. In
attendance from DRO were (b)(6), (b)(7)c Anthony Gomez, and Steven Branch. The first
year outcomes were review post order population in the 9th Circuit of San
Francisco and the possibility of providing a specialized pilot model.

Miami Expansion

The Miami expansion modification was approved on December 15th. This will allow a satellite office to
expand up to 400 participants. In order to most effectively meet the needs of DRO, The ISAP Program
Manager, John LaPallo, developed a briefing presentation on current participant locations and projected
terminations. A meeting, including the Field Officer Director, Deputy Director, Supervising Deportation
Officer, and COTR, was held to review this data and discuss planning for the satellite site. The group
determined that the satellite site would be best able to meet the needs of the local district if it were located
in Palm Beach County. This location combined with the existing site will provide for an expanded
service area and reasonably permit enrollment of participants who reside from Indian River County to
Southern Dade County and the lower keys.

A tentative plan to locate a viable site and implement this office has been drafted. Staff recruiting and
selection has begun. BI has engaged a commercial real estate firm to locate potential sites in the agreed
upon area. Local DRO staff will be advised of our progress and included in major decision-making
related to site selection and implementation.

Program Reviews

Six-month program reviews will be conducted throughout the month of January. The Program
Compliance and Outcomes Manager, Julie Truschel, oversees these reviews. Results will be reported in
the month of February.

Pending Items

Per contract requirements, updated Policy and Procedures (P&P) were submitted to DRO on August 2,
2005; feedback was received and updates were turned in on September 15, 2005. Once the manual is
approved, many of the items on the following chart will be completed as they have been integrated into
the updated manual. Once approved, training will begin to implement all updates and changes. The chart
is an ongoing compilation of action items as a result of meetings with DRO November 2004, and
February, April and May of 2005. Completed action items have been removed.
ICE.000471.09-1368
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Item Progress Due Date

Update BI ISAP policy and 8-2-05 Submitted to DRO. Pending DRO


procedure manual (includes 9-15-05 Submitted with requested changes. approval.
orientation handbook). 1-4-06 The new handbook was taken to print as
the supply of old books was depleted. Notice
was given to HQ and the CO.
Same day notification of failures Process continues to be followed on a daily Included in updated
to appear. basis. Written procedure submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
Notification to COTR of Process continues to be followed. Procedure to Included in updated
participant address change. DRO for approval on 12-30-04. P&P; pending DRO
approval.
Release paperwork to be copied Process continues to be followed. Procedure to Included in updated
and reviewed by ISAP staff to DRO for approval on 12-30-04. P&P; pending DRO
ensure they are aware of all approval.
conditions of release.
Develop general definition of Procedure to determine local general service Included in updated
reasonable service area. areas written and submitted to DRO for P&P; pending DRO
approval on 12-30-04. approval.
BI to develop request to extend Procedure for the use of technology outside of Included in updated
monitoring beyond the Intensive the Intense phase submitted for approval 12-31- P&P; pending DRO
phase. 04. approval.
DACS/CIS access. DRO working with BI on an Interconnection No date set.
Security Agreement and finalizing what is
needed for access in the ISAP offices.
Contract Performance Report. BI afforded opportunity for comments and was No date set.
requested to register on the Government
website. Received notice that account has been
activated.

Community Liaison

Community referrals continue for ISAP participants. In Kansas City, the Union City Mission was used to
provide food and shelter for a participant and his family who are in temporary custody of the Division of
Family Services. A Portland Participant was referred to Russian Oregon Social Services for drug
treatment delivered in Russian.

A Denver case specialist met the Director of the Alternatives Pregnancy Center at a church dinner, and
one participant has been referred for services.
The St. Paul Program Manager, Lynn Mershon, received a call from an individual who identified himself
as the president of a local charter school that focuses on immigrants. This individual was questioning
why one of his students had to wear an ankle bracelet and stated that he believed this student was being
harassed. This person was informed that his concerns would be relayed to the proper personnel and the
COTR was immediately notified of the situation with all contact details.

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Media

There were no media contacts during the month of December.

Comments

On December 15th, BI was asked by DRO to prepare a proposal for assisting with the supervision of the
non-detained docket in New Orleans. A brief proposal was submitted on December 18th. No further
information has been received at this time.

As a follow up to November, additional meetings were held with Congressional staffers in December,
providing an opportunity for education about the ISAP program. Once again, the response to the program
and its first year outcomes was very positive and recommendations for further meetings were made by
several of the staff members. These recommendations are being followed up with meetings scheduled for
the week of January 23rd. BI is also available to meet with DRO personnel that week for continued
follow up on outcomes and ongoing priorities.

January 9, 2006
Ann M. Schlarb, VP ISAP Services Date

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