Beruflich Dokumente
Kultur Dokumente
BRAVOFLY RUMBO
General Insurance Terms and Conditions 2013
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A. COMMON PROVISIONS
A.1. OBJECT OF THE CONTRACT The contract includes the following services/guarantees: - Insurance services to individuals and to the vehicle; - Medical Expenses Reimbursement Insurance; - Luggage and personal effects insurance; - Trip Cancellation Insurance.
The insured avails of the services/guarantees of the contract if and only if the insured has purchased one of the following cards: NO PROBLEM, BRAVO COMPENSATION, FLEX.
Pursuant to the specific Agreement signed with Europ Assistance (Suisse) Assurances SA, Europ Assistance Italia S.p.A. provides telephone contact with the insured and the organization and provision of assistance of benefits, and to pay the warranties provided for in the policy, with costs borne by Europ Assistance (Suisse) Assurances SA.
A.2. COMMUNICATIONS
In case of need, wherever you may be, at any time, the Organizational Structure of Europ Assistance is operational 24/7. The specialized personnel of the Organizational Structure of Europ Assistance is always available, ready to intervene or to indicate the most appropriate procedures to resolve, in the best way possible, any problems as well as to authorize any possible expenditure. IMPORTANT: Do not take action without having first consulted the Organizational Structure.
A.5. DEFINITIONS
DAMAGE Any damage to luggage during navigation of the boat, or on the aircraft during a flight or on the train. INCREASE OF RISK The increase in risk is essential when it results as a modification of a fact relevant to the appreciation of the insured risk. LUGGAGE The suitcase, trunk and personal objects in them which the Insured carries during the trip. DEDUCTIBLE The fixed amount pre-agreed upon in the policy, which remains to be covered by the Insured per claim. WARRANTY the insurance, which doesnt fall under the assistance insurance, for which, in the event of an accident, Europ Assistance proceeds with reimbursement for the damage suffered by the Insured.
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The Insured acknowledges that calling the Organizational structure authorizes them to access their data. He/she will need to provide the operator with the following information: a) Name and surname; b) Europ Assistance card number; BRTOP + ORDER NUMBER reported by the contractor on the email confirmation; c) Type of intervention requested; d) Telephone number; e) The address of the place where he/she is located. ORGANIZATIONAL STRUCTURE IN ITALY The structure of Europ Assistance Italia S.p.A. - P.za Trento, no. 8 - 20135 Milano, consists of managers, personnel (doctors, technicians, operators), equipment and facilities (centralized or not) operating 24 hours a day every day of the year or within the various limits provided for in the contract, which provides for telephone contact with the Insured, the organization and delivery of care benefits provided for in the policy with the costs incurred by Europ Assistance (Suisse) Assurances SA. Europ Assistance (Suisse) Assurances SA BRAVOFLY RUMBO Group
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INJURY The event due to an accidental, violent and external cause that results in the direct and exclusive consequence of physical injury objectively ascertainable causing death, permanent disability or temporary disability. ACCIDENT Any sudden and unexpected accident due to traffic, such as collision with another vehicle, collision with a fixed obstacle, overturning of the vehicle, driving off the road that causes damage to the vehicle such as: determine the immobilisation permits movement but with the increase of risk of of the same damage; be in a position of danger or serious inconvenience for the Insured. The private areas are compared to the public areas. CARE FACILITY The public hospital, clinic or nursing home, whether affiliated with the National Health Service or private, duly authorized to hospital assistance. This excludes spas, convalescent and retirement homes, clinics with dietetic and aesthetic purposes. SICKNESS Any alteration from the state of good health not dependent on the accident. SUDDEN ILLNESS Acute onset of illness which the Insured was not aware of and which is still not a manifestation of, even though sudden, a previous disease known to the Insured. PRE-EXISTING ILLNESS Sickness that is the expression or the direct consequence of chronic pathological conditions or pre-existing at the commencement of the warranty. MAXIMUM COVERAGE The maximum amount established in the policy, up to which Europ Assistance is committed to provide the services and foreseen warranty. BENEFIT PROVIDED The assistance provided by Europ Assistance, through the Organizational Structure, to those Insured in the event of an accident. ROBBERY A criminal offense committed by anyone who comes into possession of property of another, through violence or threat to the person, depriving its holder in order to make a profit for themselves or for others. HOSPITALIZATION The time spent in a Health Institution (Care Facility) which includes the stay of at least one night. MUGGING The crime committed by anyone who takes possession of others belongings, removing it from the holder with dexterity, or ripping it out of the hand or body-part of the person in order to secure it for themself or others for an unjust profit.
ACCIDENT The event for which the insurance is provided. DEDUCTIBLE The part of the amount of damage, expressed in percentages, which obligatorily remains borne by the Insured with a minimum expressed in absolute value. TRIP In case of travel by plane, train, bus or boat, the station of departure (airport, train station, etc.. of the travel package) until the end of the trip as arranged by the Contractor; in the case of travel by car or other means of transportation not provided for in the preceding paragraph, at a distance of more than 50 km from the place of residence in a country that is part of the European Union and/or Switzerland. The journey is intended and set to a maximum of 30 days. VEHICLE When referring to vehicle this means the vehicle for personal use with a total weight at full load of up to 35 tons, owned by the Insured and not older than 10 years, calculated from the date of the first registration.
Countries excluded
Afghanistan, Antarctica, Cocoas, Southern Georgia, Heard and McDonald Islands, Bouvet Islands, Christmas Islands, Pitcairn Island, Chagos Islands, Falkland, Islands, Marshall Islands, Minor Islands, Solomon Islands, Wallis and Futuna Islands, Kiribati, Micronesia, Nauru, Niue, Palau, Western Sahara, Samoa, Saint Helena, Somalia, French Southern Territories, West Timor, East Timor, Tokelau, Tonga, Tuvalu, Vanuatu.
to terminate the contract with a written notice of 3 months from the expiration date.
A.8. DELIMITATIONS AND LEGAL EFFECTS RELATED TO ALL THE BENEFITS PROVIDED
- Each type of performance of assistance is provided only once during the entire duration of the trip. The Insurance Reimbursement of medical expenses and Luggage and personal items Insurance warranties may be requested several times within the duration of the trip, provided that the total amount of claims paid does not exceed the maximum limits outlined herein. - In connection with the claims which are the subject of this insurance, the Insured releases the doctors who examined and/or cured him/her after or even before the accident from professional secrecy. This release applies to Europ Assistance and/or any potential magistrates invested in the examination of the accident itself. Europ Assistance is not liable for damage caused by the intervention of Authorities of the country in which the assistance is given or any other consequences resulting from accidental and unpredictable circumstances. If at any time the Insured does not take advantage of one or more benefits/warranties, Europ Assistance is not required to provide any alternative benefits/compensation whatsoever to compensate. To request information, file a complaint or claim, the Insured must apply directly to Europ Assistance, provided that BRAVOFLY is exempt from any and all liability in respect to the insurance benefits. For all matters which are not specifically covered herein, the norms of the law apply. Compensation and reimbursements are paid in Euro by the Organizational Structure of Europ Assistance Italia in the name and on behalf of Europ Assistance Suisse. In the case of costs incurred in countries outside the European Union or pertaining to the same but who may have not adopted the Euro as their currency, the refund will be calculated at the exchange rate applied by the European Central Bank on the day on which the Insured sustained the expenditure.
A.11. DIVESTITURES
The insured agrees to cede to Europ Assistance all rights that may be asserted against third parties, up to the amount of services provided. The Insured who benefits of performances similar to the present, even as a mere compensation, provided as contracts with other insurance companies, is still obliged to provide notice of the accident to Europ Assistance (Suisse) Assurances SA c/o Europ assistance Italia S.p.A. within three days, under penalty of forfeiture of any right to the aforementioned. In the event that another company was activated, these services provided for in the current contract will be operating within the limits and conditions provided solely as reimbursement to the insured of any additional costs he/she was charged which the other insurance company which provided the performance didnt recognize.
SERVICES GUARANTEED
B. INSURANCE SERVICE
The assistance services listed below are guaranteed, which Europ Assistance is committed to provide through the Organizational Structure if the Insured were to find him/herself in difficulties following the occurrence of the accident.
A.12. PRESCRIPTION
Receivables arising from this contract shall lapse within two years, which shall commence from the date on which the said event occurred on which the obligation is based.
A.13. COURT
Any dispute of whatever nature arising from this contract shall be subject to the exclusive jurisdiction of the courts of the Canton of Geneva, where Europ Assistance Insurances has its head office. In international relations the competences are governed by the Federal Act on Private International Law and the Convention on Jurisdiction and the Enforcement of Judgments in Civil and Commercial Matters (Lugano Convention).
stretcher; - train ticket in first class, and, if necessary, the sleeper; - ambulance (with unlimited mileage). The Organizational Structure will use the air ambulance only for the Insured resident in Italy and in the case of an accident which happens in European countries or countries of the Mediterranean Basin. Transportation will be fully organized by the Organization Structure and will include medical or nursing care during the trip, should the doctors of Organizational Structure deem it necessary. Europ Assistance retains the right to request that the Insured returns the ticket that was not used for the return trip. In the case where the insured should require a transfer to the nearest place equipped for Emergency situations or a care facility, or to be transferred to a care facility appropriate to the treatment of the disease, or is hospitalized at a local facility which is not adequate for treatment of the disease itself, the Organizational Structure will arrange for the transfer, with the medium and in times deemed most suitable by doctors of the Organizational Structure after consulting with the attending physician onsite. In this case Europ Assistance will bear the expenses with a maximum coverage of Euro 7,500.00. In case of death of the Insured, the Organizational Structure will organize an effectively transport the body to the burial place at home or in the individuals country of residence. Europ Assistance will cover the expenses relating to the transportation of the corpse up to a maximum of Euro 5,000.00 per Insured; if such performance would entail a greater outlay, Europ Assistance will intervene immediately after receiving adequate guarantees in relation to the payment of the surplus. The following performances are excluded: - illnesses or injuries which, as per the judgment of the doctors of the Organizational Structure, can be treated on site or do not prevent the Insured from proceeding with the trip; - infectious diseases, in the case where transportation involves a breach of national or international health standards; - the costs of the funeral and those for the search of persons and/or the eventual recovery of the body; - all cases where the Insured or family members of the same signed a voluntary discharge opposing the advice of the health facility where the Insured is hospitalized.
disasters, transmutation of the nucleus of the atom, radiation caused by the artificial acceleration of atomic particles; - wars, strikes, revolutions, riots or popular movements, insurrections, looting, acts of terrorism and vandalism; - malice by the Insured or gross negligence; - nervous, mental, neuropsychiatric and psychosomatic disorders; - sicknesses dependent on pregnancy beyond the 26th week of gestation and maternity; - sickness that is the expression or the direct consequence of chronic pathological conditions or pre-existing at the beginning of the trip; - removal and/or transplants of organs; - abuse of alcohol or drugs; - use of narcotics and hallucinogens; - attempted suicide or suicide; - air sports in general, driving and use of hang gliders and other types of ultralight aircrafts, paragliders and the like, jumps from a trampoline with skis or water skis, rock climbing or mountaineering with access to glaciers, free climbing, kitesurfing, scuba diving, sports that involve flying in general, sports that involve the use of motor or floating vehicles or vessels, boxing, wrestling in its various forms, martial arts in general, heavy athletics, rugby, American football, caving, acts of recklessness, related practice and training and all injuries suffered as a result of sports activities on a professional nonamateur basis (including competitions, practice and training). - inability by the insured to drive the vehicle under the provisions of law; - malice by passengers in the vehicle; - all matters not expressly stated in the individual performances. The benefits are also not provided in countries that are in a state of war whether declared or de facto. The list of Countries is available on the site: http://www.exclusiveanalysis.com/lists/cargo/. It should be noted that according to this site, all the countries marked with a degree of risk equal to or greater than 4.0 are considered to be in a state of belligerency. It is not possible to provide benefits in kind (thus assistance), where the local or international authorities do not allow private entities to carry out activities of direct assistance, regardless of whether or not there is an ongoing risk of war.
maximum coverage foreseen for the country of origin versus that of the destination country. Only in the case of injury will the additional costs for care incurred upon re-entry to the place of residence be included in the warranty, as long as they are carried out within 45 days after the accident itself.
C.1. MAXIMUM COVERAGE: For medical and pharmaceutical expenses, even in the case of hospitalization in a care or place equipped as an emergency room, Europ Assistance will bear the costs, with a direct payment on the spot by the Organizational Structure and/or as reimbursement, up to the maximum coverage of: - Euro 500.00 for Italy; - Euro 3,000.00 for Europe and the countries in the Mediterranean basis/World For each Insured and for the duration/destination of the trip, taking into consideration the maximum that is greater than that provided for in the country of original over that of the destination country. The reimbursements will be made with a fixed and absolute franchise amount per accident and per Insured of Euro 35.00. The following are included in the maximum coverage provided: - the duration of in-hospital treatment in a hospital facility prescribed by a doctor up to Euro 200.00 per day for the Insured; - expenses for emergency dental treatment, only after an accident, up to Euro 100.00 per Insured; - expenses for repair of dentures, only after an accident, up to Euro 100.00 per Insured; C.2. LIMITATIONS OF LIABILITY The following are excluded from the warranty: - all expenses incurred by the Insured if he/she has not reported to Europ Assistance, directly or through third parties, the event in which hospitalization or emergency care was necessary; - expenses for treatment or removal of physical defects or congenital malformations, for aesthetic applications, for nursing, physiotherapy, spa and slimming treatments, for dental care (except those specified above as a result of the accident); - expenses for the purchase and repair of eyeglasses, contact lenses, braces and/or prosthetic dentures (except those specified above as a result of the accident); - follow-up visits made upon return to their residence for situations that arose due to diseases which started while traveling; - the expenses of transportation and / or transfer to the Medical Institution and/or place of accommodation of the Insured. The warranty is also not due for accidents provoked or caused by or due to: - nervous, mental, neuropsychiatric and psychosomatic disorders; - sicknesses dependent on pregnancy beyond the 26th week of gestation and maternity;
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- sickness that is the expression or the direct consequence of chronic pathological conditions or pre-existing at the beginning of the trip; - injuries resulting from the following activities: rock climbing or mountaineering with access to glaciers, jumps from a trampoline with skis or water skis, driving and use of bobsleighs, driving and use of hang gliders and other types of ultralight aircrafts, paragliders and the like, kite-surfing, reckless acts and all injuries suffered as a result of sports activities on a professional non-amateur basis (including competitions, practice and training); - removal and/or transplants of organs; - races that involve cars, motorcycles or motorboats and relating to practice and training; - floods, inundation, earthquakes, volcanic eruptions, weather phenomena that lend themselves to natural disasters, transmutation of the nucleus of the atom, radiation caused by the artificial acceleration of atomic particles; - Wars, strikes, revolutions, riots or popular movements, looting, acts of terrorism and vandalism; - malice by the Insured; - diseases and injuries resulting from abuse of alcohol and or drugs and the use of narcotics and hallucinogens; - attempted suicide or suicide; - The benefits are also not provided in countries that are in a state of war whether declared or de facto. The list of Countries is available on the site: http://www.exclusiveanalysis.com/lists/cargo/. It should be noted that according to this site, all the countries marked with a degree of risk equal to or greater than 4.0 are considered to be in a state of belligerency. It is not possible to provide benefits in kind (thus assistance), where the local or international authorities do not allow private entities to carry out activities of direct assistance, regardless of whether or not there is an ongoing risk of war.
C.3. OBLIGATIONS OF THE INSURED In the event of an accident the Insured must immediately contact the Organizational Structure, and must file, no later than sixty days from the occurrence of the accident, a claim - by accessing the portal http://bravofly-sinistrionline-EN.europassistance.it following the instructions or sending a written claim addressed to: Europ Assistance (Suisse) Assurances SA c/o Europ Assistance Italia S.p.A. Piazza Trento, 8 - 20135 Milano, highlighting the envelope Ufficio Liquidazione Sinistri Rimborso Spese Mediche BRAVOFLY (Claims Settlement Office Medical Expense Reimbursement) indicating: - name, surname, address, telephone number; - Europ Assistance card number; BRTOP+ORDER NUMBER; - certificate proving emergency First Aid was required on the location of the accident reporting the pathology suffered or the medical diagnosis which certifies the type of injury right away; - in the case of hospitalization, a copy of the original medical records; - originals or true copies of receipts for expenses incurred; - medical prescription for the possible purchase of medicines with the original receipts for the medication purchased.
D.1. DEDUCTIBLE: Damage to equipment and photographic equipment and photosensitive material, radios, televisions, tape recorders, other electronic equipment, musical instruments, defense weapons and/or hunting, diving equipment, eyeglasses or alone, are covered cumulatively up to 50% of the sum insured. Up to 30% of the sum insured is cumulatively covered for damage to cosmetics, medicines, sanitary articles, jewelry, precious stones, pearls, watches, gold, silver and platinum objects, furs and other valuable items. The warranty is valid only if the goods are worn or in stored in a Hotel storage.
The sum foreseen is further reduced by 50% for damages resulting from: - forgetfulness, carelessness or loss by the Insured; - burglary of luggage stored inside a normal locked trunk of the vehicle; - theft of the entire vehicle, - theft of objects stored in a tent, as long as it is set up in campground facilities which are equipped and authorized
D.2. EXPENSES FOR DELAYED LUGGAGE DELIVERY If, as a result of delayed delivery of luggage which took place
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with a delay of over 12 hours relative to scheduled duly confirmed airlines or low cost and charter flights, were to incur unforeseen costs for the purchase of toiletries and/or necessary clothing, Europ Assistance will provide for their reimbursement up to the maximum coverage of Euro 100.00 per accident and for the duration of the trip.
D.4. OBLIGATIONS OF THE INSURED For the warranty Luggage and personal items, in the event of an accident the Insured must contact the Organizational Structure no later than 10 days from the occurrence of the accident, and must file a claim - by accessing the portal http://bravofly-sinistrionlineEN.europassistance.it following the instructions or sending a written claim addressed to: Europ Assistance (Suisse) Assurances SA c/o Europ Assistance Italia S.p.A. Piazza Trento, 8 20135 Milano, indicating on the envelope
Europ Assistance (Suisse) Assurances SA BRAVOFLY RUMBO Group
"Ufficio Liquidazione Sinistri Pratiche Bagaglio BRAVOFLY ("Office Claims Settlement - Baggage Practices BRAVOFLY" with the obligation to submit at a later date, albeit within sixty days of the occurrence of the accident: - name, surname, address, telephone number; - Europ Assistance card number BRTOP + ORDER NUMBER reported by the Contractor on the email confirmation; - copy of travel tickets or details of accommodations; - certified copy of the complaint with the report of the Police Authority of the place where the event occurred; - the circumstances of the incident; - the list of items lost or stolen, their value and the date of purchase; - the names of those who suffered the damage; - copy of letter of complaint submitted to the hotel or carrier who may be responsible; - the justification of the restoration expenses of the documents, if sustained; - the original invoices, receipts or fiscal receipts for expenses incurred, complete with tax information (VAT or Tax Code) of issuers and the holders of the receipts themselves, proving the value of damaged or stolen goods, and their date of purchase; - the repair invoice or statement of irreparability of the damaged or stolen goods on headed notepaper from a dealer or a specialist in the field. - Only in the case of non-delivery and/or damage of the entire bag, or part thereof, delivered to the airline carrier must accompany the request for reimbursement: - a copy of the Property Irregularity Report (PIR) carried out immediately at the Airport Office used specifically for lost luggage claims; - copy of letter of complaint sent to the airline carrier with the claim and the written response of the airline carrier. For the warranty Expenses for late delivery of the Baggage, in the event of an accident, the Insured must contact the Organizational Structure no later than 10 days from the occurrence of the accident, and must file a claim - by accessing the portal http://bravofly-sinistrionlineEN.europassistance.it following the instructions or sending a written claim addressed to: Europ Assistance (Suisse) Assurances SA c/o Europ Assistance Italia S.p.A. - Piazza Trento, 8 20135 Milano, indicating on the envelope "Ufficio Liquidazione Sinistri Pratiche Bagaglio BRAVOFLY ("Office Claims Settlement Baggage Practices BRAVOFLY" with the obligation to submit at a later date, albeit within sixty days of the occurrence of the accident: - name, surname, address, telephone number; - Europ Assistance card number: BRTOP + ORDER NUMBER reported by the Contractor on the email confirmation; - a statement of the airport operator or air carrier stating that the delayed delivery of baggage was over 12 hours and stating the time of delivery;
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- the original invoices, receipts or fiscal receipts for expenses incurred, complete with tax information (VAT or Tax Code) of issuers and the holders of the receipts themselves, proving the value of the purchased goods; - copy of letter of complaint sent to the airline carrier with the claim and the written response of the airline carrier.
E.3. EXCLUSIONS
Excluded are the cases of cancellation caused by: 1. dolo by the Insured; 2. causes that are not medical, predictable and/or known to the Insured at the time of booking; 3. civil or foreign wars, strikes, riots, acts of terrorism, earthquakes, weather phenomena that lend themselves to natural disasters, transmutation of the nucleus of the atom, radiation caused by the artificial acceleration of atomic particles; 4. failure of the Carrier or the Agency or Tour Operator; 5. epidemics with characteristics of a pandemic, severity and virulence so as to create a high mortality rate or to require restrictive measures in order to reduce the risk of transmission to the civilian population, quarantine; 6. causes or events not objectively documented.
place of availability of the Insured or of the persons that gave rise to the cancellation (family, co-owner of the company/group practice); - objective documentation proving the cause of withdrawal/modification; - documentation proving the link between the Insured and any other person which determined the waiver. If the waiver and/or amendment to the trip or accommodation is due to illness and/or injury, the complaint must contain: - the pathology type; - the beginning and the end date of the pathology. Within 15 days of the complaint referred to above, the Insured should also submit the following documents to Europ Assistance Italia S.p.A.: - objective documentation proving the cause of withdrawal from the trip, with the original; - in case of an illness or accident, a medical certificate attesting to the date of the accident or the onset of the illness, the specific diagnosis and days of prognosis; - in the case of hospitalization, a copy of the medical records; - in the case of death, the death certificate; - copy of the first page of the e-mail confirmation of the reservation containing the travel cost, taxes and policy number; - The documentation, not specified herein, which can be further requested from Europ Assistance for the investigation and verifications.
Failure to fulfill the obligations related to reporting the accident will result in loss of the right to compensation under Article 1915 of the Civil Code when due to gross negligence, willful misconduct or awareness.
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