Cisco Learning Labs Frequently Asked Questions

Learning@Cisco Overview

Contents
Before purchasing Cisco Learning Labs ................................................................................................... 2 Whats New with this Release? ................................................................................................................. 5 Login Related Questions ........................................................................................................................... 6 Access Related Questions ........................................................................................................................ 7 Product Related Questions ..................................................................................................................... 11 About the Labs .................................................................................................................................... 11 About Telnet/PuTTY ............................................................................................................................ 12 About the Timer ................................................................................................................................... 12 About the Simulated Labs (Adobe Flash), HTML Worksheets, and Videos ....................................... 14 Get Support ............................................................................................................................................. 20

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Cisco Learning Labs Frequently Asked Questions

Before Purchasing Cisco Learning Labs

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Where can I learn more about the Cisco Learning Labs that are available for purchase? All Cisco Learning Labs, including the list of lab exercises and topologies for each offering, are on the Cisco Learning Network Store here. How do I know which lab is the right one for me? The lab names correspond to the instructional materials associated with the certification exam of the same name. For instance: If you are studying for this certification exam: CCENT or ICND1 ICND2 CCNA Routing and Switching CCNP Routing and Switching CCNP Service Provider (SP) The correct lab(s) to take: ICND1 ICND2 ICND1 and ICND2 ROUTE, SWITCH, and TSHOOT MPLS

What is the difference between Cisco Learning Labs and other virtual lab products on the market? Cisco Learning Labs offer you remote access to both preset lab content and virtual networking devices running Cisco IOS Software on UNIX in an integrated web portal. Lab scenarios are predefined and allow you to move from one area of learning to another without having to reconfigure or re-cable the devices, which enables you to focus on learning. How do these labs differ from the labs I would get if I went to instructor-led training (ILT) for a Cisco course? These are the same labs that students use when they attend a live Cisco course. The advantage of Cisco Learning Labs is that you get access to your labs for 25 hours, allowing you to practice for up to 90 days. If I have a coupon code, how can I redeem it during my purchase? Step 1: Go to the Cisco Learning Network Store here Step 2: Order your lab and proceed with the purchase as you normally would Step 3: At the checkout screen enter your coupon number (see the following screen shot):

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Cisco Learning Labs Frequently Asked Questions

Learning@Cisco Overview

I copied my coupon code from my notification email and pasted it directly into the Cisco Learning Network Store at the checkout screen, but it didnt work. What should I do? Some browsers paste additional hidden characters during a copy and paste action. If youre having trouble copying and pasting your coupon code into the checkout screen, try typing the coupon code directly. What are the hardware and software requirements to run the Cisco Learning Labs? You can perform a System Test at https://cll1.cisco.comto test if your computer meets the requirements for JavaScript, Cookies, IP Addressing, Telnet, and Flash. Should you have any failures, click on the Troubleshooting link for the failed test for possible resolutions. Supported platforms: Microsoft Windows XP (32-bit) Windows Server 2003 (32-bit) Windows Server 2008 (32-bit) Windows Vista (32-bit) Windows 7 (32-bit and 64-bit) Mac OS X v10.6 or higher System requirements: 2.33GHz or faster x86-compatible processor for computers Intel Atom 1.6GHz or faster processor for netbooks 128MB RAM 128MB graphics memory Supported browsers 32-bit: Internet Explorer 7.0 and above Mozilla Firefox 4.0 and above Google Chrome Safari 5.0 and above Opera 11 Software requirements: Adobe Flash Player, version 10.2.152.26 or higher If you are a Windows user, you should download the Cisco Terminal Application that is located on the top of the screen in your Cisco Learning Labs portal. It includes a modified version of the PuTTY Telnet client that will correctly title the Telnet windows. This program will also make the necessary registry changes to the Windows operating system. Are there any special settings I need to have in my browser to optimize my lab experience? The following steps can be taken to optimize your lab experience: Define which Telnet application (or confirm what is suggested) you want to use from your browser. Ensure you are using Adobe Flash Player, version 10.2.152.26 or higher If you are using Internet Explorer 9, you will need to adjust your computer settings to properly view the labs. Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the Central Processing Unit (CPU) to the Graphics Processing Unit (GPU). In some cases it is necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues when viewing certain internet websites, such as websites that contain streaming or full-screen video. To disable hardware acceleration and use software rendering instead of hardware rendering to view the webpage, follow the steps below:

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Cisco Learning Labs Frequently Asked Questions

1. Click Start Control Panel Network and Internet

Learning@Cisco Overview

2. Click on Internet Options

3. Click the Advanced tab.

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Cisco Learning Labs Frequently Asked Questions

Learning@Cisco Overview

4. Once in the Advanced Tab, choose the Accelerated graphics section. Click to select the Use software rendering instead of GPU rendering check box.

5. Click OK 6. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9. 7. View the webpage in Internet Explorer 9.

Whats New with This Release?

Whats new with this Cisco Learning Labs v2.0 release? More ICND1, ICND2, ROUTE, SWITCH, and TSHOOT lab exercises for the same price New, more intuitive user interface for ICND1, ICND2, ROUTE, SWITCH, and TSHOOT labs Instructional videos included with select ICND1 and ICND2 labs Multimedia labs, including simulations, videos and html worksheets, have been added to select offerings Additional Layer 2 Cisco IOS Software on UNIX lab features included in select labs Details are on the Cisco Learning Network Store here.

How much does the new Cisco Learning Labs v2.0 cost? The cost for Cisco Learning Labs v2.0 remains unchanged from the previous version. Price details are on the Cisco Learning Network Store here.

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Cisco Learning Labs Frequently Asked Questions

Learning@Cisco Overview

I currently have an active lab. What do I have to do to get the new v2.0 labs? No action is required on your part to update your active Cisco Learning Lab to version 2.0. Cisco will update it for you. Once the new labs are released, you will see them in the portal the next time you log in to the training environment. Your lab will automatically be updated with an additional 10 hours of lab time, and your lab subscription will be reset so you have 90 days of access to complete all of your lab exercises. My current subscription is about to expire. How much time do I have to get through the new lab content in version 2.0? So long as you have an active lab account, your lab will automatically be updated with an additional 10 hours of lab time. Once your labs are updated, you will have 90 days to complete all of your lab exercises. My subscription has expired. How can I get access to the new lab content? Cisco Learning Labs v2.0 are available for purchase from the Cisco Learning Network Store here. I currently have an active lab. Will the Cisco update erase the labs I have already completed? No. So long as you have an active lab account, any labs you have previously saved will be saved when Cisco updates your labs to v2.0. Does this update change my login credentials or access? No. So long as you have an active lab account, your login credentials will remain the same when Cisco updates your labs to v2.0.

Login Related Questions

I lost the email with my credentialswhat do I do to get new lab credentials? If you cannot locate the original email sent to you with your username and password for the Cisco Learning Labs portal, please contact customer support to get a copy of your login credentials. Be prepared to provide your Cisco Connection Online ID, your Cisco Learning Network login ID, or purchase confirmation number. Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here. Im not able to log in to the Cisco Learning Labs portal? What do I do? You need to make sure your login user ID and password are correct. Your login name is the email address that you used when you registered on the Cisco Learning Network Store to purchase your subscription. If you access Cisco Learning Labs via an Authorized Training Partner of Cisco, your login may be the email that you provided to your training provider. Your password was provided in the original email that was sent to you confirming access to the Cisco Learning Labs. Please refer to your original confirmation email and use that password. Password tips to remember: All passwords used on Cisco Learning Labs are case-sensitive. Make sure you do not have caps lock or number lock activated on your keyboard. The password will not contain the number 1 or number 0; those characters are the letter "l" and the letter o instead.

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Cisco Learning Labs Frequently Asked Questions

Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here.

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If you cannot locate the original email, or if you continue to have login issues, please contact customer support.

I misplaced or forgot my password, what do I do? Your password was provided in the original email that was sent to you confirming access to Cisco Learning Labs. You can perform a password recovery yourself at https://cll1.cisco.com. Click on the Password Reset button and enter the email address associated with your account. A password reset token will be emailed to the email address you entered. Then check your email and follow the instructions there. Else, you may contact customer support to get a copy of your login credentials. Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here. How do I change my password? Once you successfully authenticate into the Cisco Learning Labs web portal, you will find a link to change your password. Follow the password change instructions. Youll get an email with new link that contains an embedded pass word. Important tip: If you bookmark your deep link to the Cisco Learning Labs portal (a deep link is a link that contains your embedded password), be sure to update your bookmark whenever you change your password.

Access Related Questions

How long will it take to get my login credentials after I purchase the product from the Cisco Learning Network Store? Your login credentials will be emailed to you immediately. Important reminder: Your login credentials will be sent to the email address associated with your Cisco Learning Network registration at the time you purchased the offering. Be sure youre checking the right email account for your login credentials email. My credentials went to an email account I do not use any more. How do I get my credentials sent to me? If you dont have access to your old email account, you can contact customer support. Be prepared to provide your old email address (that was originally used when you registered on the Cisco Learning Network) as well as your new email address so your Cisco Learning Network login credentials can be updated. Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here.

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Cisco Learning Labs Frequently Asked Questions

Learning@Cisco Overview

I never got my confirmation email with the lab credentialswhat should I do? Your login credentials will be sent to the email address associated with your Cisco Learning Network registration at the time you purchased the offering. Be sure you are checking the correct email account for your login credentials email. Important tip: If you know you are checking the correct email account, you should check your junk mail folder. If you still cannot locate the original email, please contact customer support to get a copy of your login credentials. Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here. How do I access the Cisco Learning Labs? Access the Cisco Learning Labs portal at http://cll1.cisco.com/users/pblogin. You will need your unique username and password that was provided to you in an email; please refer to that email. If you cannot locate the original email, please contact customer support to get a copy of your login credentials. Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here. I left the lab portal and now am ready to re-enter it. How do I do this? You resume a lab the same way you initially started the lab through the Cisco Learning Labs portal available at https://cll1.cisco.com/users/pblogin. Log in with your username and password and resume the lab. I can log into the Cisco Learning Labs portal, but I cannot access my lab. What should I do? If you still have days remaining on your 90-day subscription but you are out of lab hours, you will notice that you are able to access the Cisco Learning Lab portal, but you will not be granted access to your specific lab. Important tip: If you notice you are running out of lab hours, you can purchase 5-hour extensions to increase your lab time. This will also restart your 90-day access to the lab portal. So long as you have active lab hours available, your completed and saved lab configurations will be preserved. Details for purchasing additional lab hours are available on Cisco Learning Network Store here. If you believe you have a technical issue, please contact customer support. Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here. Why cant I connect to the virtual devices when Ive already successfully authenticated? In some network designs, a web cache engine or proxy may provide a different IP address from your computer when initially connecting to the Cisco Learning Labs. This may create an IP mismatch between the Cisco Learning Labs and your computer. The resolution to this situation is to access the Cisco Learning Labs from a network without these types of proxy services. You may find that using a VPN to another network and then accessing Cisco Learning Labs will resolve this issue.

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Cisco Learning Labs Frequently Asked Questions

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I can access the Cisco Learning Labs from home but not from work, why is that? This is related to the network devices that may be in your path that are different at home than they are at work that are preventing your access. You need to be on a network that permits: Port 80 (http) Port 443 (https) Higher-numbered TCP ports 30,000 and above

Can I access my Cisco Learning Labs from more than one PC? You can access your Cisco Learning Labs from more than one PC, so long as each PC meets the software and hardware requirements. Simply use your correct login name and password. Why do I need to use WebAuth? The connection to Cisco Learning Labs is secured using WebAuth. You need to enter your credentials for successful access to the Cisco Learning Labs system. Once your computers IP address is correlated to your credentials, you are allowed to authenticate into Cisco Learning Labs. This ensures that only authorized users have access to the Cisco Learning Labs. Why do I not always have to provide WebAuth authentication to connect to the Cisco Learning Labs? If your IP address has been correlated to your credentials recently, you need not re-enter these credentials. You will still have to authenticate into the Cisco Learning Labs web portal with your credentials. This ensures that only authorized users have access to the Cisco Learning Labs. What are the different states a lab exercise can be in and what are their meanings? Each individual lab exercise can be in one of three states. Pending refers to the state of a lab exercise that has not been started. Running refers to the state of a lab exercise that is currently being used by a learner. Suspended refers to the state of a lab exercise that has previously been active, but the learner has exited the lab exercise How do I resume where I left off on the lab I was working on? You must save your work. If you save your configurations before you exit the lab portal, youll see the same configurations the next time you log in. Essentially, any time you log in, the configurations will revert to the last time you saved. Does the lab automatically save my work? No, the labs work like real Cisco IOS Software-based devices. There is no auto-save function. How do I go to the next lab? Exit the lab youve completed and return to the lab portal. From there, youll be able to choose your next lab. If I want additional practice, how do I repeat a lab? Follow these steps as described: 1. From the lab portal, start the lab you want to repeat 2. Choose the Manage Devices tab

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Cisco Learning Labs Frequently Asked Questions

Learning@Cisco Overview

3. Choose Reload Config option for each devicethat will put all the devices back to their original states

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Cisco Learning Labs Frequently Asked Questions

4. Save this configuration 5. Proceed to repeat the lab

Learning@Cisco Overview

What happens if I leave my lab unexpectedly? Any time you lose connection to the lab, your timer will stop. Upon reconnecting to the Cisco Learning Labs lab environment, Telnets may time out unexpectedly. It is advised that you restart your browser or log out and log back into your computer to restart the connection to the Cisco Learning Labs lab environment properly. Remember, your work will not automatically be savedyour lab will revert to your last saved configuration. I forgot to exit an active lab exercise and used time on my account. What should I do? This will require a support case where we will investigate your account activity and adjust the time credit on your account as required. Open a support case online at www.cisco.com/go/certsupport, or call a Customer Support Agent at 1-800553-6387 (US/Canada). For international customers, click here for international support. Select your country under the Regional Certification Support Phone Numbers.

Product Related Questions

About the Labs
What if I dont understand the lab exercise? Where can I find more information and help regarding Cisco Learning Labs? Explanations of content and how to complete the lab are not included in customer support and the User Agreement. There is a forum that is dedicated to Cisco Learning Labs on the Cisco Learning Network; you can log into the Cisco Learning Network (registration required) and join the discussion at https://learningnetwork.cisco.com/groups/cll. How do I access the FAQs during the lab? This FAQs document is available from the main lab portal login page and within the lab environment. Within the lab environment, there is a Help button on the main lab interface. Choose the Help button to access the FAQ during your lab work. Where do I get the product tutorials/documentation? Where do I get Lab Manuals, Lab Guides, or Workbooks for the lab that I purchased? You can get the lab instructions associated with the lab bundles from the active lab session in the sidebar on the left-hand side of the screen.

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Cisco Learning Labs Frequently Asked Questions

About Telnet/PuTTY

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What is PuTTY and how do I install it? PuTTY is terminal emulation software that runs telnet sessions. The Cisco Terminal Installer file includes a modified version of the PuTTY, as well as a registry modification tool, that allows newer versions of Windows Internet Explorer to launch Telnet applications directly from the browser interface. The Cisco Terminal Installer is available at the top of the main navigation page of the Cisco Learning Labs portal. Once you download the package, run the file, and follow the installation instructions. You may need to close and restart your browser to get it to work right. How do I use the PuTTY terminal? This version of PuTTY works from the browser. Use your browser to log in to Cisco Learning Labs portal. Click on device icon within the lab topology to get command line interface. Can I customize the PuTTY terminal? There are options to do some customizations. To perform these customizations, right-click or control-click in the upper-left corner of the PuTTY window to change color, font size, cursor, mouse settings, and so on. My Telnet is not working. What should I do? There is an inherent Internet Explorer browser issue with Telnet. You need to run the Cisco Terminal Installer to fix issues with Internet Explorer and some other browsers. The Cisco Terminal Installer (which contains a modified version of the PuTTY telnet client) is available at the top of the main navigation page of the Cisco Learning Labs portal. Alternatively, you can use the following web browsers as is: Mozilla Firefox 4.0 and above Google Chrome Safari 5.0 and above Opera 11

The Telnet windows are always on top of my desktop. How do I change that behavior? By default, with the modified version of PuTTY that is provided by Cisco Learning Labs, the telnet window is initially displayed on top of the windows desktop. This behavior can be modified by right-clicking your mouse on the desired console window and choosing Always on Top to toggle the behavior of the individual console displays. I deleted my console.exe PuTTY application. How do I reinstall it? The Cisco Terminal Installer file can be downloaded again at the Cisco Learning Labs portal once you successfully log in. The Cisco Terminal Installer (which contains a modified version of the PuTTY Telnet client) is available at the top of the main navigation page of the Cisco Learning Labs portal. This file should be downloaded to the computer that you use for Cisco Learning Labs. The installer should then be run to completion following all instructions to install the terminal application successfully. Telnet is not allowed on my network. What do I do? If the Telnet protocol or the TCP ports above 30,000 are not permitted on your network, you can use the Web-Based Telnet within Cisco Learning Labs. You can set Web-Based Telnet in the preference section of Cisco Learning Labs once you login, or you can switch to Web-Based Telnet from within an active lab exercise by clicking on the Help and Settings link and selecting the Switch to Web-based Telnet link.

About the Timer

When I leave my lab, does my timer continue to run? The 25-hour lab timer stops when you exit a lab. However, your 90-day subscription continues to run regardless of whether or not you are logged in.

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Cisco Learning Labs Frequently Asked Questions

When does my 90-day lab subscription start? Your 90-day subscription for lab access starts the day you make a lab purchase. My lab stopped in the middle of my work. What happened? There are a few possibilities.

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You may have used all of your allotted lab access time. When your 25-hour lab access or 5-hour supplemental lab access expires, the system will force you to leave the lab environment. Access to Cisco Learning Labs relies on an active Internet connection. If the connection fails or is unreliable, your access to the lab may be terminated. Please try to use Cisco Learning Labs from an alternate Internet connection if you believe this is the issue. If you think there is a technical issue with your lab, please contact customer support.

Phone Customer Support at (800) 553-6387 (U.S. and Canada) +1 408 902-5200 (International) Or go to the Cisco Certification & Communities Online Support here. How can I most efficiently make use of the lab time that I purchased? Here are a few suggestions to help you make best use of your time with Cisco Learning Labs. 1. Learn then Practice The main point of Cisco Learning Labs is to provide users with time on Cisco devices to practice what they have learned in a book, at a website, or in a class. If you reach a point in your lab where you do not understand something or what you are doing is not working, you should save your configurations, and then exit the lab. This will stop your timer and allow you to research the technology area that is not working as you expected. When you are better prepared to tackle the task, restart the lab exercise, and you will be able to continue the task afresh. 2. Read and Print then Practice The detailed tasks for each lab exercise in Cisco Learning Labs is available once you start a given lab exercise. To optimize time, we suggest that you start a lab and click on the All Tasks or All Questions link in the main toolbar. The ensuing popup contains all the instructions, job aids, topologies, and solutions. You can save time by reviewing the tasks for a given lab exercise and understanding all the features and requirements of the lab exercise prior to attempting the lab exercise. One way to do this is to copy and paste the contents of the All Tasks or All Questions popup to a document and save that document on your local computer. You can then exit the lab and stop your timer. Saving the lab tasks to your local computer will then allow you to read and understand the tasks without any cost to your associated session timer. Some learners prefer to print out this document and then use it for making notes. 3. Configure then Practice Another way to save time is to preconfigure what you plan to implement on the running configurations on the devices for the labs. Saving the configurations in a text file and then copy and pasting it into the appropriate device can save time as well. I didnt finish my labs and I ran out of time, what do I do? Five-hour extensions of lab time are available from the Cisco Learning Network Store here. This will also reset your subscription time to 90 days to complete your labs.

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Cisco Learning Labs Frequently Asked Questions

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I completed my lab exercises and I still have time left, what do I do? You can practice more or re-do some labs, since you have access to the full Cisco IOS Software on UNIX feature set. Although you cant change the way the devices are connected (you cant move or add a cable), you can configure the topologies in different ways. I still have lab time left, but the number of days in my subscription is about to expire what do I do? You can reset your subscription time to 90 days to complete your labs by purchasing 5-hour extensions of lab time from the Cisco Learning Network Store here.

About the simulated labs (Adobe Flash), HTML worksheets, and videos
Why are some of the labs simulated instead of Cisco IOS Software on UNIX virtual labs? In those instances where lab topics do not lend themselves to a virtualized Cisco IOS Software on Unix lab environment, Cisco includes video, simulated labs (Adobe Flash-based), or HTML elements designed to address lab exercises and provide additional instruction to ensure full end-to-end practice lab coverage associated with Cisco certification exams and product training. Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. What should I do? If you are using Internet Explorer 9, you will need to adjust your computer settings to properly view the labs. Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the Central Processing Unit (CPU) to the Graphics Processing Unit (GPU). In some cases it is necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues when viewing certain internet websites, such as websites that contain streaming or full-screen video. To disable hardware acceleration and use software rendering instead of hardware rendering to view the webpage, follow the steps below: 1. Click Start Control Panel Network and Internet

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Cisco Learning Labs Frequently Asked Questions

2. Click on Internet Options

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3. Click the Advanced tab.

4. Once in the Advanced Tab, choose the Accelerated graphics section. Click to select the Use software rendering instead of GPU rendering check box.

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Cisco Learning Labs Frequently Asked Questions

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5. Click OK 6. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9. 7. View the webpage in Internet Explorer 9. What can I expect when I encounter a simulated lab? When the flash file is downloading to your PC, you will see the following. The time it takes to download the file depends on your Internet connection speed.

The figure below is an example of what you will see when the download of the flash file is complete. There are the tabs at the bottom of the screen: Help (the initial screen), Objectives and Aids, Procedures and Verification, and Practice Lab. The [X] on the top right corner closes the window.

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Cisco Learning Labs Frequently Asked Questions

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Below is an example of the Objectives and Aids screen

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Cisco Learning Labs Frequently Asked Questions

Below is an example of the Procedures and Verification screen.

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Below is a screen shot of the Practice Lab. This is the interactive piece of the simulation, where you can click on the devices of the topology to perform the steps outlined for each lab.

Below is a screen shot of what appears when you choose a clickable device from the topology. To configure a device, click on the corresponding icon in the topology. Most commands that use the Control or Escape keys are not supported and are not necessary to complete this simulation.

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Cisco Learning Labs Frequently Asked Questions

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Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. What should I do? Background: Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the Central Processing Unit (CPU) to the Graphics Processing Unit (GPU). In some cases it is necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues when viewing certain internet websites, such as websites that contain streaming or full-screen video. Resolution: To disable hardware acceleration and use software rendering instead of hardware rendering to view the webpage, follow the steps below: 1. 2. 3. 4. 5. 6. Click Start, Control Panel, Network and Security, and then click Internet Options Choose the Advanced tab, and then browse to the Accelerated graphics section. Click to select the Use software rendering instead of GPU rendering check box. Click Apply, and then click OK. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9. View the webpage in Internet Explorer 9.

See Microsoft support reference here. How do I navigate the simulated labs? Click the bottom right hand side red handle to resize the window. Click the up or down scroll arrows to scroll the window's contents up or down. Click the right or left scroll arrows to scroll the window's contents right or left. You can reposition a window by dragging it by the title bar. Multiple windows can be open at the same time, but they would need resizing and repositioning to be displayed at the same time on the screen. Each of the windows can be minimized by clicking on the [X]. Maximizing back any of the windows will take you to wherever you left off. If you restart the simulation, however, you will be brought to the initial state.

How do I troubleshoot the simulated labs? You may have trouble working behind some Authenticating Proxy Servers, such as not being able to display rich media content. The workaround is to run the Cisco Learning Labs from a different network. You may have trouble with some antivirus software systems that will incorrectly identify the Adobe Flash Player as malware. The workaround is to ensure the antivirus signatures are up to date.

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Cisco Learning Labs Frequently Asked Questions

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You may have trouble with some Adobe Flash remover tools, such as registry cleaner or fix tool. The workaround is to uninstall the Adobe Flash Player using the Adobe Flash Player Uninstaller and then reinstall Adobe Flash Payer. You may have trouble with pop-up blockers, such as not being able to display rich media content. The workaround is to add the Cisco Learning Labs site to the permitted list. For more Adobe Flash Player-related issues, refer to http://www.adobe.com/support/flashplayer/.

Get Support
How can I get product help for Cisco Learning Labs? To reach customer support at Cisco Learning labs, please open an online case at www.cisco.com/go/certsupport, or call a Customer Support Agent at 1-800-553-6387 (US/Canada). For international customers, click here for international support. Select your country under the Regional Certification Support Phone Numbers. Where can I find more information and help regarding Cisco Learning Labs? To access a forum that is dedicated to Cisco Learning Labs, please log into the Cisco Learning Network (registration required) and access the forum at https://learningnetwork.cisco.com/groups/cll. How do I report an error in a lab, such as the following issues: Grammatical error Content-related Initial configuration Connections not configured per topology diagram We appreciate your attention to detail. Please submit a description of the problem and re-creation steps and email the information to cll-info@external.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partne rship relationship between Cisco and any other company. (1110R) 02/14

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