PROJECT REPORT ON

HUMAN RESOURCE DEVELOPMENT AN IN DEPTH ANALYSIS OF TRAVEL AGENCIES

Submitted to: PROF. JAGJIT SINGH Exec. President IMM

Submitted by: NIDHI KAPOOR 99 F 239 IMM

Date of submission and completion : 6TH SEP 2000

INSTITUTE OF MARKETING & MANAGEMENT NEW DELHI

TABLE OF CONTENTS
Section A Topics Appoint"ents Recruitment & Selection Probation & Confirmation App#aisa$s & Inc#e"ents Acco""o%ation Housing Facility House Rent Allowance Base Equipment Co%e o& Con%'ct Wit Suppliers ! Associate"! Clients #ifts ! fees recei$e" Co"e of Et ics an" Professional Con"uct Encas ment of C eques %ncome &a' A"$ice Instit'tiona$ Me"(e#s)ip Lea*e Annual Sic)! Casual *ea$e Wit out Pay +aternity Stu"y *ea$e *ea$e Reco" *ea$e Rules Lea*e T#a*e$ Assistance Rules Proce"ure for Claim Loan Furniture ! Equipment ,e icle Housing Emergency *oan ! A"$ance Pa e No!

A B

( E

% B

/ 0

2 1 P 3

Me%ica$ Faci$it+ +e"ical Reimbursement (omiciliary & Hospitali-ation +e"ical C ec).up +aternity E'penses +e"ical E'penses incurre" Abroa" #roup Acci"ent %nsurance O&&icia$ Ente#tain"ent Ot)e# Bene&its We""ing #ifts Ser$ice Awar"s Reimbursement for &ra$el Bags an" Briefcases +eals w ile on (uty Cre"it Car"s +obile P ones *ate Sitting Resi%entia$ Te$ep)one Sepa#ation Retirement Resignation (ismissal (eat Te#"ina$ Bene&its Superannuating Pro$i"ent Fun" #ratuity Encas ment of *ea$e &ra$el Facility T#a*e$ E,penses (omestic 1n &raining Programmes Foreign &ra$el T#ans&e#s T#ans&e# an% Dist'#(ance E,penses Uni&o#"s -e)ic$es

S.NOPSIS
& e &ra$el %n"ustry in %n"ia as been aroun" for quite a w ile an" as generate" a lot of employment opportunities4 (irect employment in tourism wit in %n"ia is o$er 56 million w ile it is estimate" t at tourism may in"irectly employ aroun" 76 million people4 %n %n"ia an" abroa" t is fiel" as seen a lot of speciali-ation4 & e pro8ect report is an in."ept stu"y t at gi$es an insig t on t e following areas4 %t t rows lig t on functions of HR "epartment9 its Personnel Policies9 Proce"ures an" Programs w ic pro$i"es a

bac)groun" )nowle"ge of t e "iscipline of :+anagement of HR;4 & e report "iscusses t e topics bearing on t e employment an" "e$elopment of uman resources4 %t lays emp asis upon HR planning9 recruitment an" selection process9 inclu"ing testing9 in"uction an" inter$iews9 promotions an" "emotions9 transfer9 absenteeism9

employee training an" performance appraisal4 & e report also "wells on t e sub8ecti$e area of uman relations wit some stress on inter personal relations9 "isagreements9 grie$ance9 w ic are in erent parts of t is science of personnel management4 %t relates to problems an" solutions to t e sai" areas4

%t "escribes t e le$els of ierarc y in an organi-ation an" t e $arious le$els of aut ority9 w ic is a formal c art or structure t at in"icates t e c ain of comman" an" t e titles t at a$e been assigne" to t e managers an" ot er personnel4 & e researc un"erta)en was of an e'ploratory nature9 w erein tools suc as personal inter$iews9 questionnaires etc4 were use"4 & ere were of course limitations9 most of w ic beyon" t e normal course of t ings9 w ic mig t s ow up at $arious places in t e pro8ect4 & e conclusion tal)s about t e earning e'perience from t e w ole e'ercise un"erta)en4 & e analysis of t e total situation ta)es place ere4

INTRODUCTION

Peop$e a#e an o# anisation/s "ost i"po#tant asset! & e %mportance of personnel management is being increasingly realise" in organi-ations4 %n most organi-ations t e problem of getting competent an" rele$ant persons9 retaining t em9 )eeping up t eir moti$ation an" morale9 an" elping t em to bot continuously grow an" contribute t eir best to t e organisation9 are now $iewe" as t e most critical problems4 1rgani-ations a$e realise" t at uman

resource are most $aluable t an ot er resources9 an" t at t eir proper management can tremen"ously elp t e organi-ations to ma'imise t e utili-ation of ot er resources4 T)e P#o($e"0 Critically e'amine t e fiel" of HR in t e &ra$el %n"ustry t e sample being *arge Si-e" &ra$el Agency +ercury &ra$el *t"4 T)e O(1ecti*e0 &o un"erstan" t e $arious HR relate" intricacies in t e &ra$el %n"ustry9 because of its peculiar nature9 t e stresses in$ol$e" an" t e "e$elopment of t e Human Factor in t e %n"ian Scenario4 & e selecte" Agency for stu"y was +ercury &ra$els *t"4

Ass'"ptions0 Some ypot eses were ma"e before t e start of t e pro8ect9 most of w ic came out to be true9 an" some were re8ecte" because t e trut "iffere"4 & ese were< At entry le$el selection is ma"e t roug tests an" inter$iews4 As seniority le$els grow9 t ere are multiple inter$iews4 Recruitment is "one t roug agencies9 personal referrals4 (epen"ing upon t e requirements of t e 8ob a person suitable for t e 8ob an" w o is a"equately e'perience"9 is c osen4 &raining is gi$en priority to impro$e performance abilities4 All employees are appraise" perio"ically on t eir performance t roug an appraisal system t at in$ol$es bosses9 peers9 an" placing a"s9 t roug placement

subor"inates4 All a$e a formal organi-ation structure wit "efine" ierarc ies4

APPOINTMENTS
RECRUITMENT & SELECTION Rec#'it"ent Concerns wit t e persons of attracting qualifie" an" competent

personnel for "ifferent 8obs4 Se$ection %t concerns wit t e "e$elopment of selection policies an" proce"ure an" t e e$aluation of Potential employees in terms of 8ob specifications4 54 & e Recruitment an" Selection Policy is "ocumente" as an appro$e" policy wit effect from 5st 2o$ember9 5==> 74 & e Placement will be mainly t roug qualifie" internal resources4 E'ternal sourcing will be "one in case t e +anagement fails to source t e can"i"ate internally4 & e responsibility for recruitment of employees in t e management ca"re will be t at of corporate HR9 wit subsequent appro$al of t e Business Hea"4

?4 After selecting t e can"i"ate9 t e process is as follows< a@ forms to be sent to Corporate HR< Application form wit qualification9 age proof9 e'perience certificate %nter$iew Recor" form Awit appro$al!signatures of rele$ant people@ /ob (escription form Person Specification form b@ *etter of 1ffer Amentioning t e ta'able salary an" t e position being offere"@ will release" by Corporate4 HR wit in B "ays of receipt of abo$e4 c@ *etter of 1ffer to be an"e" o$er by Cnit Hea" only if +e"ical Report is clear "@ After *etter of 1ffer is an"e" o$er9 t e following paper nee" to be sent to Corporate HR< +e"ical Report

 /oining Report wit 8oining "ate A5st or 5>t 9 Subsequent to "ate of *etter of 1ffer@ Copy of *etter of 1ffer signe" an" ac)nowle"ge" by t e new employee e@ *etter of Probation will be release" wit in 56 "ays4 D4 Subsequent to 8oining9 t e Finance Hea" or Corporate HR Afor Corporate 1ffice@ s oul" a$e t e PF nomination from9 ES%

nomination form9 ES% "eclaration from an" #ratuity nomination form fille" up by t e new employee4 & e ES% form s oul" be submitte" to t e rele$ant aut ority wit in 56 "ays of 8oining4 & e PF nomination form s oul" be submitte" for all new entrants in a mont by t e 7>t of t e ne't mont wit t e mont ly returns4 & e #ratuity form to be sent to Corporate HR wit in B "ays of 8oining4 Corporate HR to submit t e forms accumulate" in a mont in t e beginning of ne't mont 4

>4 *etters of Appointment will be issue" by t e +anaging (irector sub8ect to me"ical e'amination4 E4 %n"i$i"uals will be entitle" to reimbursement of fares9 professional pac)ing c anges an" freig t e'penses limits as mentione" in section4 AF &ransfer an" (isturbance E'pansesG@ for reporting to t eir initial place of posting9 in case t ey 8oint at some ot er location4 Probation & Confirmation 54 All in"i$i"uals appointe" will un"ergo a perio" of probation of si' mont s4 & ere woul" be no probation perio" for in"i$i"uals

8oining after 5st AprilG=H in #ra"e I%% & abo$e4 74 1n completion of probation perio"9 an appraisal of performance will be con"ucte" for consi"ering confirmation in t e ser$ices of t e Company4 Post 8oining9 t e complete" Confirmation Appraisal From of an in"i$i"ual s oul" reac Corporate HR a wee) prior to t e "ue "ate of t e confirmation4 %t is t e responsibility of t e +anager con"ucting t e confirmation appraisal to ensure t e same4 & e Confirmation Appraisal Form s oul" be route" t roug t e ,ice Presi"ent!#eneral +anager of t e Cnit

?4 & e letter of Probation!Conformation will be issue" by t e +anaging (irector or any person aut orise" for t e same4 & e letter will be an"e" o$er by t e Cnit Hea" wit a copy to t e Hea" of Finance of t e Cnit4 & e copy signe" by t e in"i$i"ual will be sent to Corporate HR for )eeping in t e personnel file4 D4 E'tension of probation9 if any9 will require clearance from t e ,ice. Presi"ent!#roup Hea" for #ra"e I an" I%4 & e +anager

con"ucting t e appraisal will communicate t e reasons for e'tension of probation in t e Confirmation Appraisal Form4 1nce agree" upon by t e aut ori-e" bo"y9 it will be communicate" in writing by Corporate HR to t e in"i$i"ual concerne"4 & is woul" be an"e" o$er by t e Cnite Hea"4

APPRAISAL & INCREMENTS

54 & e appraisal process as been "e$elope" an" "esigne" so as to allow a formal forum for "iscussing performance of an in"i$i"ual an" pro$i"e fee"bac) to impro$e t e same an" allow for en ancing t e career of t e in"i$i"ual4 74 & e appraisal e'ercise will ta)e place in February eac year4 All in"i$i"ual confirme" as on ?6t September9 an" t ose w o a$e 8oine" between 5st April an" 5st 1ctober are in$ite" to participate in t e annual appraisal e'ercise for t at financial year4 & e

performance appraisal for an in"i$i"ual is "one for t e financial year or for t e time t e in"i$i"ual as been wit in t e system4 ?4 & e rewar" system in %&H is base" on meritocracy4 & e annual appraisal e'ercise is one of t em4 Base" on t e fin"ings t roug all t ese e'ercise9 in"i$i"uals will be gi$en increments4 D4 All increments an" salary raise are effecti$e from 5st April of t at year4 & e rules are < a) On Confirmation J %n"i$i"uals recruite" between 5 st April an" 5st 1ctober Abot "ates inclusi$e@ will be confirme" in t e

ser$ices of t e Company wit out any increment4

& ese

in"i$i"uals will participate in t e appraisal e'ercise "ue at t e en" of t e same financial year4 %n"i$i"uals 8oining between 5>t 1ctober an" 5>t +arc confirme" wit Abot "ates inclusi$e@ will get

increments base" on t eir confirmation

appraisal rating n a pro.rata basis for t e number of mont s wor)e" till ?5st +arc of t e last financial year4 b) On Promotion . %n"i$i"uals will recei$e a""itional increments in t e grew gra"e after t e fitment into t e new grew4 >4 &ransfer of an employee < a@ W en an in"i$i"ual is transferre"9 t e ea" of t e concerne" Cnit9 from w ere t e in"i$i"ual is being transferre"9 will con"uct t e appraisal co$ering t e perio" since is! er last appraisal4 & is is to be "one prior to t e +anager on transfer lea$ing station an" not at t e en" of t e appraisal year4 & e &ransfer Appraisal Form will be sent to t e +anager concerne" wit t e *etter of &ransfer4 b@ W en t e Hea" of Branc !(i$ision is transferre"!retire" or submits t e resignation from t e ser$ices of t e Company9 e

s oul"9 before lea$ing t e Cnit9 complete appraisals of all t e in"i$i"uals un"er is c arge9 co$ering t e perio" since t e last appraisal e'ercise4 & e appraisal reports s oul" be sent to Corporate HR t roug t e Business Hea"4 Corporate HR will facilitate t e same4 & ese reports will be referre" to at t e time of annual appraisal4

ACCOMODATION
Ho'sin Faci$it+ 54 a@ & e in"i$i"uals in #ra"e I%% & abo$e will be entitle" to unfurnis e" Company.owne" or lease" accommo"ation 9 as per t e specifie" rental limits4 b@ Bro)erage up to a ma'imum of one mont Gs rent will be reimburse" in case t e ouse as been locate" wit t e elp of Property bro)er9 sub8ect to pro"uction of bill4 74 a@ All lease "ee"s are to be ma"e on t e appropriate $alue of stamp paper as per t e stan"ar" lease agreement format 4 A notari-e" copy of t e lease "ee" must be sent to Corporate HR for recor"s9 after it as been signe" by t e lan"lor" as well4 b@ %n case in"i$i"uals wis to enter into a lease amount ig er t an t eir entitlement9 t e Company will enter t e agreement post an application from t e in"i$i"ual recei$e" by Corporate HR4 t e e'cess amount will be "e"ucte" from t e salary4 Any

security!a"$ance!bro)erage will be calculate" as per Company rules4 Balances will be pai" by t e in"i$i"ual "irectly4

c@A lea$e an" *icense Agreement nee"s to be signe" as per t e prescribe" format by all t ose w o occupy Company.owne" or lease" accommo"ation4 %t s oul" accompany t e lease "ee"9 w en sent for signatures4 A copy of t e "uly signe" agreement will be )ept by Corporate HR4 ?4 2ormal income ta' laws will apply in all cases4 D4 a@ +a8or repairs in a lease" accommo"ation will be to t e account of t e lan"lor"4 Howe$er9 for petty repairs ! maintenance Ali)e tap lea)s!fuses!win"ow pane repairs!small woo" wor) repairs9 etc4@9 e'penses up to t e limits specifie" as per terms an" con"itions can be incurre" by t e occupant of t e lease" accommo"ation an" will be appro$e" by t e respecti$e Cnite Hea" for reimbursement by t e Company4 All t ose w o are eligible for lease" accommo"ation an" a$e opte" for HRA will also be entitle" to t e reimbursement of abo$e e'penses9 on pro"uction of bills4 b@ For all Company.lease" accommo"ation9 it s oul" be ensure" t at t e owner an"s o$er possessions of t e same in proper

con"ition9 "uly w ite was e"4 & e painting an" polis ing of suc

premises will be "one9 once in t ree years9 wit in t e ma'imum permissible limits specifie" below9 w4e4f4 5st April G=H4 Howe$er t e minimum gap between "ate of entry into lease an" first time painting an" polis ing will be two years4 G#a%e I%% I%%% I%, I, Presi"ent A"o'nt 2Rs3 5H9666!. 769666!. 779666!. 7>9666!. ?69666!.

& e abo$e mentione" limit is inclusi$e of painting Ae'ternal & internal@ an" will be reimburse" by t e Company only up to t e amount mentione" abo$e9 against pro"uction of bills4 All t ose +anagers in #ra"e I%% an" abo$e w o a$e opte" for HRA9 may also be allowe" t e reimbursement of abo$e e'penses9 for t e up)eep of t eir premise"4 1ccupants are in"i$i"ually an" "irectly responsible for t e proper care an" maintenance of t e premises4 All water bills an" electricity bills s oul" be promptly settle" by t e occupants4

4! Reco#%s 0 recor"s

Finance Hea"s of all Cnits must maintain proper stating t e "etails incurre" of on company maintenance9 lease" repairs9

accommo"ation!e'penses

painting an" any ot er rele$ant "etail for eac manager w o is entitle" for suc a facility4 & is recor" s oul" as per t e gi$en format an" must be sent to Corporate HR at t e en" of t e

financial year4 House Rent Allowance 54 & e in"i$i"uals not occupying Company.lease" accommo"ation will be gi$en House Rent Allowance9 as per Company rules4 74 Any in"i$i"ual w o as been gi$en Company.lease"

accommo"ation will not be entitle" to HRA4 Based Equipment 54 & e in"i$i"uals in #ra"e I%% an" abo$e9 will be pro$i"e" wit base equipment as per t e ma'imum limits specifie" for eac gra"e in t e terms an" con"itions4 Wit in t is limit9 a +anager may c oose any item from t e list gi$en below4 %n case an item is being requeste" ot er t an t ose specifie"9 t e same nee"s to be cleare" by Corporate HR4

74 All base equipment will be purc ase" by t e Company an" treate" as t e CompanyGs assets4 & e cost of installation ! maintenance ! insurance of suc equipment will also be borne by t e Company an" t e same will not be consi"ere" in computing t e limit entitle" to t e in"i$i"ual4 ?4 a@ An application for base equipment will be ma"e by t e in"i$i"uals to t e Finance Hea" an" to Corporate HR 4 & ey will be responsible to ensure t at any equipment Aas per t e request of t e in"i$i"ual@ lying in stoc) is offere" at t e written "own $alue as per %& "epreciation rare before a fres purc ase is ma"e4 b@For offices out si"e (el i t e purc ase of equipment will be "one locally4 For offices in (el i t e purc ases will be ma"e centrally by Corporate HR an" payment will be ma"e by respecti$e Cnits4 & ree quotations must be in$ite" so as to get t e best possible price4 D4 %n case an in"i$i"ual as been in t e possession of an equipment9 continuously for at least t ree years9 e will be gi$en an option to

purc ase t e same at written "own $alue as per %& "epreciation rate or Best 1btainable Price AB1P@9 w ic e$er is lower4

>4 %n case t e in"i$i"ual is transferre" to anot er location ! "i$ision ! company9 t e in"i$i"ual will retain t e equipment in possession an" t e boo) $alue of t e same will be recor"e" at t e transferee office4 E4 %n case of resignation ! "etermination ! retirement from t e ser$ices of t e Company before t ree years9 t e in"i$i"ual will be gi$en t e option to purc ase t e equipment in possession at written "own $alue as per t e %& "epreciation rate4 %f t e in"i$i"uals refuse" t e offer it is man"atory on is part to return t e equipment4 %t will be t e responsibility of t e perspecti$e Finance Hea"Afor Cnits outsi"e (el i@ an" Corporate HR Afor Cnits in (el i@ to ensure t at t e equipment are returne" before t e final settlement4 7. %n case of equipment returne" by outgoing managers9 t e same will be offere" to any new in"i$i"ual 8oining t e Company wit in si' mont s4 Post w ic t e equipment will be auctione" to t e

in"i$i"uals of Mercury Travels Ltd or e'ternal bo"ies4 & is will be co.or"inate" by t e Finance Hea" an" Corporate HR 4 H4 & e in"i$i"uals in gra"e I%% an" abo$e9 w o opt for HRA will also be entitle" to t e facility of base equipment4

5! Reco#%s 0

All in"i$i"uals mentione" abo$e w o are t e

facilitators an" appro$ers are requeste" to )eep recor"s in t e name of eac in"i$i"ual4 & is will be sent to Corporate HR twice a year4

CODE OF CONDUCT
With uppliers ! Associates ! Clients %n"i$i"uals are barre" from accepting any gifts9 presents9 gratuitous payments9 or ot er fa$ours from Suppliers ! Associates ! Clients4 %t must be un"erstoo" t at acceptance of any gifts ! fa$ours can lea" to compromise of CompanyGs interest an" will be seen to be a serious breac of "iscipline4 %n case any gift Aot er t an t e usual "iaries9 calen"ars9 etc4@ is recei$e" from a Supplier ! Associate ! Client or any ot er party9 t us s oul" be informe" to t e respecti$e Cnit Hea"4

INSTITUTIONAL MEMBERSHIP
54 %n"i$i"uals in #ra"e I%% & abo$e are entitle" to claim reimbursement of Entrance Fee9 *ife members ip an" Annual Subscription Fee towar"s members ip of Professional %nstitutions ! Associations base" in %n"ia4 Fo# e,a"p$e 0 All %n"ia +anagement Association9 %nstitute for Company Secretaries of %n"ia9 %n"ian Society for &raining & (e$elopment etc4 74 & e in"i$i"ual will be entitle" to a ma'imum of two suc members ips4 ?4 & e request for reimbursement will be sent for appro$al to t e ,ice Presi"ent or Functional Hea"4

LEA-E
Pri"ile#e $ea"e %Earned $ea"e) 6! Entit$e"ent 0 a@ %n"i$i"uals are entitle" to a ma'imum of ?6 "ays of Pri$ilege *ea$e per year9 w ic will accrue on t e 5 st of April of t e following year4 b@ (uring t e first year of ser$ice9 t e lea$e is earne" from t e "ate of 8oining but will accrue only after completion of one year of ser$ice an" can only be a$aile" t ereafter4 For e'ample for a person 8oining on 54574== a cre"it of ?6 "ays of Pri$ilege *ea$e will be gi$en on 5457476669 for t e perio" from 54574== to ?6455476664 He can a$ail Pri$ilege after

5457476664 t e in"i$i"ual will earn furt er lea$e K 74> "ays per mont 9 $i- 56 "ays for t e perio" from 545747666 to ?54?476664 Hence t e total Pri$ilege *ea$e accrue" as on 546D47666 will be D6 "ays minus t e lea$e a$aile"9 if any4 7! Acc'"'$ation

Pri$ilege *ea$e may be accumulate" sub8ect to a ma'imum of 5H6 "ays at any time4 8! Encas)"ent a@ a ma'imum of 56 "ays lea$e may be encas e" Aon t e basis of t e Basic Salary an" Personal Pay@ for lea$e in a financial year9 pro$i"e" t at t e balance lea$e to t e cre"it of t e in"i$i"ual is a minimum of ?6 "ays after ta)ing suc encas ment4 b@ %f for any reason t e lea$e applie" for by an in"i$i"ual is not sanctione" "ue to e'igencies of business9 e will be allowe" to ta)e t e encas ment of t e same9 sub8ect to a ma'imum of 76 "ays at a time9 twice in a year9 furt er sub8ect to t e con"ition t at t e total minimum accumulation at t at point of time s oul" be ?6 "ays after ta)ing suc encas ment4 c@ Application for lea$e encas ment prescribe" format 4 ic& ! Casual $ea"e 6! Entit$e"ent as to be ma"e on a

a@ %n"i$i"uals are entitle" to a ma'imum of 557 Casual ! Sic) *ea$es in a year4 7! R'$es a@ All Sic) *ea$e in e'cess of ? "ays s oul" be supporte" by me"ical certificates from a Registere" +e"ical Practitioner4 b@ & e Company may9 at its "iscretion9 request t e in"i$i"ual to present imself for a me"ical e'amination before t e Company "octor4 c@ W en an in"i$i"ual nee"s to be absent from wor) to atten" to pressing personal matters9 e may a$ail of Casual *ea$e4 "@ Casual *ea$e is restricte" to a ma'imum of t ree "ays on one occasion4 e@ %n case t e in"i$i"ual remains absent beyon" t e t ree "ays of sanctione" Casual *ea$e9 t e entire against Pri$ilege *ea$e entitlement4 $ea"e Record lea$e will be a"8uste"

a@ *ea$e Recor" for all )in"s of lea$e is maintaine" in a register in t e gi$en format by t e respecti$e Cnite Finance Hea"s ! Corporate HR Afor Corporate 1ffice@4 b@ & e "etails of Sic) *ea$e an" Casual *ea$e a$aile" by t e in"i$i"ual s oul" also be maintaine" at t e respecti$e Cnite w ere t e in"i$i"ual is poste" an" t e office from w ere t e salary is pai"4 c@ An atten"ance register s all be maintaine" at all Cnits4 in"i$i"ual must sign against is name for any particular "ay4 & e

UNAUTHORI9ED ABSENCE
Any lea$e a$aile" wit out appro$al or intimation t e concerne" aut ority Aimme"iate superior will be "eeme" to be unaut ori-e" absence an" t e company will ta)e "isciplinary action against t e in"i$i"ual as state" below4 54 Case w ere after completion of sanctione" lea$e in"i$i"ual "oes not report to office4 a@ %n case an in"i$i"ual after completion of t e sanctione" lea$e perio" "oes not 8oin office an" gi$es no intimation till B "ays9 a letter will be sent by t e Regional +anager ! Business +anager 4 A copy of t is must be mar)e" to t e Cnit Hea" an" personal file4 b@ & e letter is sent t roug Registere" A4(4 an" ac)nowle"gement receipt is put on file an" a p otocopy of same sent Corporate HR for personal file of t e in"i$i"ual4 c@ %f t e in"i$i"ual "oes not report to on t e "ate mentione" on t e letter sent an" no information recei$e" Corporate HR must be intimate" imme"iately4 At t is stage t e location at w ic

salaries are ma"e s oul" be informe" by t e Cnit

ea" of

respecti$e branc to put on ol" t e salaries of t e in"i$i"ual4 "@ Corporate HR will release a 7n" an" ?r" remin"er wit a copy to t e Regional +anager an" Cnit ea"4 e@ After t e ?r" remin"er a letter of termination will be issue" to t e in"i$i"ual4 f@ At any stage if t e in"i$i"ual 8oins bac) e will a$e to submit an e'planation in writing an" if t at is acceptable by t e company e will be allowe" to 8oin bac)4 %n case t e in"i$i"ual wants to reigns t e same s oul" be accepte" an" sent to

Corporate HR an" t e "ate of resignation s oul" be t e last "ay of t e sanctione" lea$e4 74 Case w ere in"i$i"ual goes on lea$e wit out intimation a@ & e absence will be treate" as wit out pay an" :A; for absent mar)e" on t e atten"ance register4 b@ %f till B "ays no intimation is recei$e"9 a letter will be sent by t e Regional +anager ! Business +anager4 A copy of t is must be mar)e" to t e Cnite Hea" an" personal file4

c@ & e letter s oul" be sent t roug

Registere" A4(4 an"

ac)nowle"gement receipt must be put on file an" a p otocopy of same sent Corporate HR for personal file of t e in"i$i"ual4 "@ %f t e in"i$i"ual "oes not report to on t e "ate mentione" on t e letter sent an" no information recei$e" Corporate HR must be intimate" imme"iately4 e@ Corporate HR will release a 7 n" an" ?r" remin"er wit a copy to t e Regional +anager an" Cnit ea"4 f@ After t e ?r" remin"er a letter of termination will be issue" to t e in"i$i"ual4 g@ At any stage if t e in"i$i"ual 8oins bac) e will a$e to submit an e'planation in writing an" if t e same is acceptable by t e company e will be allowe" to 8oin bac)4 %n case t e in"i$i"ual wants to resign t e same s oul" be accepte" an" sent to Corporate HR an" t e "ate of resignation s oul" be t e last "ay of t e sanctione" lea$e4

LOANS
'urniture ! Equipment 54 Furniture ! Equipment loans will be pro$i"e" to confirme" in"i$i"uals in #ra"e I%%% & abo$e9 as per t e terms an" con"itions of ser$ice as applicable from time to time4 & is loan facility is a one time gra"e loan4 74 & e loan is reco$erable in >6 equate" mont ly installments starting from t e mont it is "isburse"4 ?4 Rules < must be e'ecute" between t e

a@ & e Furniture *oan Agreement in"i$i"ual an" t e Company Company4

ypot ecating t e furniture to t e

b@ Repayment of loan will commence t roug salary "e"uctions from t e first of t e mont following grant of loan4 c@ A request for Furniture *oan s oul" be ma"e to t e imme"iate superior4

"@ & e application for loan9 "uly sanctione"9 will be sent to t e Corporate HR "epartment9 along wit t e ypot ecation agreement etc4 type" etc4 type" out on Rs456!. stamp paper9 as per t e prescribe" format9 for e'ecution of t e agreement4 (ehicle a@ Confirme" in"i$i"uals in #ra"e I & I% will be entitle" to $e icle loans9 t e quantum of w ic s all be as per t e terms an"

con"itions of ser$ice as applicable to $arious gra"es of managers4 %n case an in"i$i"ual w o as ta)en $e icle loan gets promote" to #ra"e I%%9 w ere t e company car facility is gi$en9 e can still repay t e loan in prescribe" installments4 b@ %t is an interest.free loan an" reco$erable in E6 installments4 %n case t e in"i$i"ual lea$es before paying off t e loan9 t e balance amount will be reco$ere" at t e time of clearance4 responsibility of t e Corporate HR "epartment4 c@ Rules a@ & e +otor ,e icle *oan Agreement must be e'ecute" between t e in"i$i"ual an" t e company company4 ypot ecating t e $e icle to t e & is will be t e

b@ & e full amount of t e loan must be utilise" for purc ase of t e $e icle an" proof of purc ase must be "own by pro"uction of t e sale "ee"9 registration boo) etc4 wit in one mont of t e release of t e loan4 Any amount un.utilise" for purc ase!repair of $e icle s oul" be returne"4 A p otocopy of t e registration boo)9 %nsurance etc4 also be gi$en9 after t e transfer of name as been effecte"4 c@ A request for ,e icle *oan s oul" be ma"e to t e imme"iate superior4 All suc ,e icle *oan will be recommen"e" by

Corporate4 HR an" sanctione" by (epartment ea"4 "@ & e application for loan9 "uly sanctione"9 will be sent to t e corporate personnel "epartment9 along wit t e ypot ecation

agreement type" out on Rs4 56!. stamp paper9 as per t e prescribe" format9 for e'ecution of t e agreement4 e@ %n case of purc ase of ol" $e icle a $aluation of $e icle as to be ta)en from any bro)er an" t e loan amount being gi$en s oul" not e'cee" H6L of $alue of t e $e icle4 & e c eque will be issue" "irectly in t e name of party from w ic $e icle is being purc ase"4 f@ Repairs an" renewals on $e icles boug t by members will be to t e account of t e in"i$i"ual4

Housin# $oan All eligible in"i$i"uals will be e'ten"e" to facility of Housing *oans as per t e appro$e" policy9 t e copy of w ic is anne'e"4

Emer#in# $oans 54 %n case of any me"ical e'igencies in t e family emergency loan will be pro$i"e"4 74 All loans requeste" by in"i$i"uals s oul" be route" t roug Regional +anager ! Business +anager an" sent to Corporate HR4 Corporate HR will put it forwar" to (eptt4 Hea" ! ,ice Presi"ent ! Presi"ent for appro$al4 & e outcome woul" be communicate" to t e Cnits along wit t e repayment sc e"ule for necessary action4 taff Ad"ance 54 & e ma'imum amount w ic can be gi$en as a"$ance is one

mont Gs salary Ai4e4 Basic M HRA M Personal Pay@4 74 All requests for a"$ance will be appro$e" by t e Cnit Hea" after repayment sc e"ule as been agree" upon4 ?4 A"$ance s oul" be cleare" in si' mont s or before ?5 st +arc 9 of t e respecti$e financial year w ic e$er is earlier4 D4 Staff a"$ance can be gi$en only after clearance of pen"ing a"$ances9 if any4

MEDICAL FACILIT.
& e company woul" li)e to ensure t at all its in"i$i"uals an" t eir families en8oy goo" in"i$i"ual are as un"er < +e"ical ai" Areimbursement@ Hospitalisation & "omiciliary +e"ical c ec).up an" immunisation +aternity e'penses Acci"ent %nsurance +e"iclaim premium reimbursement )edical Reimbursement 54 Actual me"ial e'penses will be reimburse" against receipt ! $ouc ers accompanie" by (octorGs prescription9 w ere require"9 as per entitlement4 74 & e ma'imum entitlement in a bloc) of t ree years is a per terms an" con"itions specifie" for eac gra"e4 ealt 4 & e $arious facilities a$ailable to

?4 & e new bloc)9 t ree year bloc)9 is accrue" in t e beginning of t e concerne" financial year4 D4 %n t e e$ent of an in"i$i"ual 8oining t e organi-ation in between t e financial year9 pro.rata accrual of t e me"ical entitlement will be gi$en till t e en" of t at financial year an" t ee after t e regular t ree years bloc) woul" start4 >4 %n t e e$ent of promotion of a in"i$i"ual to t e to t e ne't gra"e in between t e t ree year bloc)9 t e total entitlement woul" be calculate" on pro.rata9 for t e $arious perio"s one as been in "ifferent gra"es4 E4 All members are a"$ise" to ensure t at9 t ey an" t eir family members are inoculalte"!$accinate" as per t e me"ical a"$ise4 B4 Family is "efine" as %4 Spouse an" two "epen"ent c il"ren4 %%4 Brot ers!sisters!parents "epen"ent on t e in"i$i"ual4 H4 Rules a@ Claims up to Rs4 ?66!. per mont may be reimburse" wit out

(octorGs prescription Abut against $ouc ers@ for minor ailments4

b@ Homeopat ic !Ayur$e"ic ! Cnani yogic treatment supporte" by proper reciepts!$ouc ers are reimbursable9 wit in oneGs entitlement4 & e prescription may not be necessary for patent me"icines4 c@ (ental an" optical reimbursements are permitte" wit in o$er all limits4 "@ Reimbursement of e'penses on account of Baby foo"9 cosmetics9 beauty ai"s an" "iet ! slimming clinics are not permissible4 e@ Con$eyance c arges for consulting "octors are not reimbursable4 f@ & e %ncome &a' rules for reimbursement of me"ical e'penses will apply4 g@ %n t e e$ent of an in"i$i"ual e' austing is bu"get before t e

completion of t e span of t ree years9 t e C+C may allow a furt er assistance9 at t e request of t e in"i$i"ual4 @ Claims for me"ical reimbursement s oul" be ma"e on t e prescribe" form Aanne'ure f.5@ an" submitte" to finance ea" at Cnit ! Corporate HR Afor Corporate 1ffice@9 along wit "octors prescription9 receipt an" $ouc er etc4 all recor"s for t e same will also be maintaine" at unit!Corporate HR in t e prescribe" format Aanne'ure %.7@4

*omiciliar+ and Hospitalisation %n or"er to co$er for t e ospitali-ation an" "omiciliary treatment t e in"i$i"uals are a"$ise" to ta)e a me"i.claim policy for self an" family4

)edical Chec&,up 54 All managers abo$e t e age of D6 years must a$e a t oroug me"ical c ec).up by t e companyGs "octors after e$ery two years an" t ose of age between ?6.D6 years once in t ree years4 74 & e Cnit Hea" s oul" arrange for t e in"i$i"ual to be sent for me"ical e'amination as abo$e an" a copy of t e report t ere of be sent to t e Corporate HR4 & e report s oul" be on t e prescribe" format4 )aternit+ E-penses 54 For all in"i$i"uals maternity e'penses will be reimburse" only upto an" for t em secon" sur$i$ing c il"4 74 A ma'imum of Rs4 >9666!. per c il" will be pai"9 sub8ect to pro"uction of bills etc4 in t e case of normal "eli$ery4 ?4 A ma'imum of Rs4 569666!. per c il"9 will be pai"9 sub8ect to pro"uction of bills etc49 in a caesarean case4 D4 & e abo$e e'penses will inclu"e ospitalisation e'penses incurre" "uring "eli$ery an" will be o$er an" abo$e t e entitlement for me"ical reimbursement4

>4 & e abo$e amount inclu"es t e e'penses permissible to female in"i$i"uals un"er t e +aternity Benefit Act4 E4 & e cost of baby foo"s9 nappies an" general tonics will not be reimburse"4

OFFICIAL ENTERTAINMENT
54 1fficial entertainment is for entertaining clients9 suppliers9 business

associates for business purposes4

74 Claims for entertainment in

otels an" resi"ence are submitte" to

t e Finance (epartment on t e prescribe" format wit supporting $ouc ers4 & e form s oul" be appro$e" by t e Cnit Hea"4 Howe$er in t e case of ome entertainment w ere it is not possible to gi$e t e $ouc ers9 t e reimbursement can be ma"e on "eclaration by t e in"i$i"ual concerne"4 All $ouc ers will be accepte" in original only4

OTHER BENEFITS
er"ice Awards
54 & e in"i$i"uals will recei$e t e ser$ice awar"s in recognition of

completion of >9 569 5>9 76 years of ser$ice4

74 & e awar"s will be source" by Corporate HR an" sent at locations

by t e en" of +ay of t e year concerne" w ere it will be an"e" o$er to t e concerne" in"i$i"uals4 Reimbursement for tra"el ba#s!brief cases & e members will be reimburse" once in t ree years t e cost of tra$el bags!brief cases sub8ect to a ma'imum of Rs4 5>66!.9 on pro"uction of receipts!$ouc ers4

)eals while on dut+

54 All t e members in #ra"e I an" abo$e are entitle" to

refres ment!lunc 9 "uring t e lunc

ours on t e wor)ing "ays4 caterer to supply t e

74 Arrangements are to be ma"e wit

lunc !refres ments9 t e cost of w ic s oul" not e'cee" a sum of Rs4 ?>!. per wor)ing "ay per person4
?4 %t is not to be construe" as cas benefit4

)obile Phones
54 +obile p ones will be pro$i"e" to in"i$i"uals on basis of

operational!business requirement4 A mont ly bill of Rs4 5>66!. will be sanctione" for t e managers4 Any amount o$er an" abo$e will a$e to cleare" by t e ,ice Presi"ent.Finance an" Presi"ent4

RESIDENTIAL TELEPHONES
Entitlements
54 & e in"i$i"uals in #ra"e . I%% & abo$e an" Cnit Hea"s +anagers

will be pro$i"e" company telep one at t eir resi"ence9 sub8ect to t e connection being a$ailable4
74 Reimbursement of rentals an" all local calls ma"e in connection

wit t e wor) of t e company is permissible4 & e in"i$i"uals will a$e to submit a copy of t e bill9 "uly pai" by t em4
?4 & e in"i$i"ual will not be entitle" to S&( facility e'cept wit t e

appro$al of Presi"ent!+anaging (irector9 at t e recommen"ations of t e ,ice Presi"ent!#eneral +anagers!#roup Hea"s4 & e reimbursement of personal S&( calls will not be permissible4 At t e time of ma)ing a claim for t e S&( calls ma"e by an in"i$i"ual9 t e following "etails s oul" be pro$i"e"< &elep one 2o4! Person Spo)en to!Purpose

SEPARATION
Retirement
54 %n"i$i"ual s all retire on superannuation from t e ser$ices of t e

company w4e4f t e "ate9 t ey attain t e age of >H years4

74 Any "eparture from t e normal "ate of retirement9 for e'traneous

reasons9 suc as prolonge" illness etc49 will only be permitte" at t e "iscretion of t e %&H Boar"4
?4 A Retiral #ift of Rs4 >666!. will be gi$en in cas

or )in"9 to all

managers w o retire from t e ser$ice of t e company4 Resi#nations

54 All t ose w o wis to resign from t e ser$ices of t e company9 may

"o so by submitting a letter to t at effect to t eir imme"iate superior4

74 & e in"i$i"uals are require" to gi$e ?6 "ays notice on resignation9

or "eposit salary in lieu t ereof4 %n case t e company woul" li)e to re"uce notice perio" it woul" a$e to pay salary in lieu for t e number of "ays not being ser$e" wit in t e notice perio"4 2o lea$e will be a"8uste" against t e require" notice perio" of ?6 "ays4

?4 & e letter of resignation of t e in"i$i"ual9 "uly accepte" by t e

,ice Presi"ent an" t ereafter t e Presi"ent9 forwar"e" to Corporate HR for processing of t e same4
D4 1n acceptance of t e resignation letter of t e in"i$i"ual9 an

intimation is sent to Cnits to pro$i"e ser$ices to t e employee in cas 4 & e salary of t e in"i$i"ual is sent by t e Cnit Hea" to Corporate HR an" t e office!(eptt49 from w ere t e salary is pai"4 All outstan"ing "ues inclu"ing t e salary for t at mont must be wit el" till t e final clearance4

>4 For e$ery in"i$i"ual w o lea$es a "etaile" "iscussion will be el"

wit

im co$ering all aspects of is career in t e Company9 in an

E'it %nter$iew4 & e learning from suc a "iscussion will be sent in confi"ence to ea" of Corporate HR Aupto gra"e I%%%@9 w o will s are t e analysis of t e same once a mont wit t e Presi"ent4 & e areas to be co$ere" in t is "iscussion will is pro$i"e" as 4 E'it inter$iews woul" be con"ucte" by t e following< #ra"e I & I% #ra"e I%% & I%%% #ra"e I%%% & abo$e < < < Resource in$ite" by Corporate HR HR Hea" Presi"ent!+anaging (irector

E4 t e unit ea" s oul" ensure an" will e responsible for t e following< a@ & e clearance is obtaine" by t e in"i$i"ual in t e "esire" format

from all (epartments before being relie$e" an" a copy of t e clearance certificate forwar" to t e Corporate4 HR4 Full an" final settlement will be "one post last wor)ing "ay wit in E6 "ays4
b@ *oans an" "ues9 if any9 reco$ere"4 c@ Confirmation

of

t e

in"i$i"ual

a$ing

$acate"

company

accommo"ation an" a$ing returne" t e base equipmentNs w ic may a$e been pro$i"e" to i4 & e a"$ance or "eposit pai" s oul" be reco$ere" from t e lan"lor"4
"@ *etter from t e in"i$i"ual concerne" in"icating

ow e wants is

pro$i"ent fun" Account settle"4 & e PF number be informe" to im4

e@ Correspon"ence a""ress of resigne" in"i$i"ual is ta)en4 f@ %n case t e ousing loan as been a$aile" of by t e in"i$i"ual an" is

outstan"ing9 t e in"i$i"ual be as)e" to repay t e same before being relie$e"4 *ismissal

& e +anaging (irector as t e aut ority to "ismiss an in"i$i"ual4 A written communication "uly signe" by t e +anaging (irector will be an"e" o$er to t e in"i$i"ual concerne"4 *eath %n t e e$ent of "emise of an in"i$i"ual t e Cnit ea" will inform Corporate4 HR an" will ta)e necessary steps to inform an" assist t e concerne" family members4

TERMINAL BENEFITS
All in"i$i"uals are co$ere" un"er t ree.tier terminal benefits sc eme9 $i-4 A non.contributory superannuation sc eme4 Pro$i"ent Fun" #ratuity %n t e e$ent of unfortunate "emise of t e in"i$i"ual w ile in ser$ice! a$ing left t e ser$ice an" "ues not being cleare"9 t e benefits as abo$e9 sub8ect to t e rules applicable9 will be pai" to is legal eirs of t e person nominate" for t e same4 Pro"ident 'und & e company is go$erne" by t e OEmployees Pro$i"ent Fun" & +iscellaneous pro$isions Act . 5=>7O w ic is a contributory

Pro$i"ent Fun" Sc eme w ere bot t e in"i$i"ual an" t e employer ma)e an equi$alent contribution K 57L of t e consoli"ate" ABasic@ salary4

54 All t e in"i$i"uals are require" to become members of pro$i"ent

fun" sc eme9 effecti$e t e "ate of 8oining4 For w ic t e form A2o. 7A re$ise"@ as per t e PF Act4 %s to be fille" up by t e in"i$i"ual in "uplicate4 A copy of t e form is sent to t e office of Regional Pro$i"ent Fun" Commissioner an" one copy retaine" in t e Personal file4
74 & e PF number s oul" be allotte" to an in"i$i"ual9 imme"iately

after 8oining t e company an" communicate" to im! er4

?4 %n case an in"i$i"ual as alrea"y been an member of t e PF sc eme

prior to 8oining t e company9 a "eclaration to t is effect be ta)en4 & e steps s oul" be ta)en to arrange to get t e accumulation relating to t e pre$ious employer transferre" into t e account number allotte" by %&H9 in case t e in"i$i"ual as alrea"y not

wit "rawn t e accumulation relating to t e pre$ious employer4 & e rele$ant form AForm no 5?@ is to be fille" up by t e in"i$i"ual an" gi$en to Cnit Finance Hea"!Corporate HR Afor (el i@9 w o will co. or"inate t e acti$ity of transfer4
D4 Wit "rawal of Pro$i"ent Fun" accumulations is permissible only on

lea$ing t e ser$ice of t e company or at retirement on attaining t e

age of >H years9 sub8ect to rules9 as lai" our un"er t e Employees Pro$i"ent Fun" Act4
>4 & e PF members ip form pro$i"es t e facility of nomination4 & e

members a$e t e liberty to c ange nomination9 if t ey so "esire9 at a later stage4 E"p$o+ees Pension Sc)e"e<
54 All t ose w o are members of t e Pro$i"ent Fun"9 automatically

become t e members of t e Employees Pension Sc eme4 %t is a man"atory sc eme an" is pro$i"e" for un"er t e Employees Pro$i"ent Fun" an" +iscellaneous pro$isions Act4 %t as come into effect from 5E4554=>4
74 & e benefit of pension un"er t e sc eme is a$ailable to all t ose

in"i$i"uals w o a$e been a members of t e fun" for 56 years an" a$e attaine" t e age of >6 years9 as on t e "ate of claiming early pension4 %n t e normal course t e benefit of pension will be gi$en on attaining t e age of >H years4 & is pension will be settle" by t e office of t e concerne" Pro$i"ent Commissioner4
?4 & e amount of pension payable will be as pro$i"e" un"er t e Act4

$ife .nsurance

%n t e e$ent of t e unfortunate "eat of an in"i$i"ual9 t e legal eirs will be entitle" to recei$e an amount un"er t e #roup life %nsurance Policy9 ta)en by t e company9 lieu of Employee (eposit *in)e" %nsurance Sc eme9 a man"atory pro$ision un"er t e PF Act4 /ratuit+
54 All in"i$i"uals w o complete > years of ser$ice wit t e company

are eligible to recei$e #ratuity9 on lea$ing t e ser$ices of t e company9 as per t e pro$isions of t e Payment of #ratuity Act . 5=B7 AAct@4
74 & e #ratuity is calculate" on t e basis of last "rawn salary4 t e

salary ere means consoli"ate" ABasic@ salary4 #ratuity Amount P QABasic salary ' 5>@!7ER ' no4 of years of ser$ice in company4
?4 & e in"i$i"uals become t e members of gratuity fun" since t e "ate

of 8oining4 & ey will be require" to fill up t e nomination form as prescribe" un"er Act4 As in t e case of Pro$i"ent Fun"9 t ey are a liberty to c ange t e nomination9 at a later stage4
D4 & e gratuity amount will not be release" unless all t e "ues

a$e

been cleare" by t e in"i$i"ual an" t e loans are settle"4 & e ea" of

Cnit will a$e to gi$e a O21 (CESO Certificate9 after w ic t e c eque for #ratuity will be release"4
>4 & e c eque for #ratuity is to be

an"e" o$er to t e in"i$i"ual

concerne" against proper receipt9 as per t e prescribe" format9 signe" across t e re$enue stamp4 %t s oul" be sent to Corporate HR for purpose of recor"4 A p otocopy of t e receipt s oul" also be retaine" at t e Cnit9 w ic may be require" for t e purpose of inspection by t e labour aut orities4 Encachment of $ea"e & e balance of Annual *ea$e9 sub8ect to a ma'imum of 5H6 "ays can be encas e" to an in"i$i"ual on lea$ing t e ser$ices of t e company9 on t e basis of consoli"ate" ABasic@ salary an" Personal Pay4 0ra"el 'acilit+ 1n superannuation all managers in #ra"e I%, an" abo$e w o a$e a" a minimum ser$ice of fi$e years at t e time of superannuation will be entitle" to A( tic)ets for self an" spouse as per t e following norms<

a@ %nternational tic)ets . Business class international "estination

b@ (omestic sector . any "estination in %n"ia

&wo

sets

to

any

Four sets

i@ 1ne set means one A( B>L & one A( >6L tic)et4 ii@ Entitlement as per t e calen"ar year A/anuary.(ecember@ iii@ & e requirement s oul" be sent at least one mont

in a"$ance in

writing to t e Corporate HR w o will forwar" t e same to ,P . &ra$el an" &ransport an" arrange for t e tic)ets4
i$@ Personal a$ailing of t is facility will pay in cas or by c eque t e

7>L or >6L of t e tic)et amount in a"$ance to a$ail t is facility4

TRA-EL E:PENSES
A! DOMESTIC Entitlements
54 All in"i$i"uals in #ra"e I & abo$e are entitle" to tra$el by Air by

t e economy class or by %st class A!C if t e place is not connecte" by air4

74 & e in"i$i"uals are entitle" so stay in transit flat!guest ouse! otel

as per t e a$ailability4
?4 W en not resi"ing in

otel!transit flat!guest

ouse but own

arrangements are ma"e for stay9 managers may9 (aily allowance will be as per terms an" con"itions specifie"4 G#a%es +4( Presi"ent I, & I%, I%%% & I%% . . . . Dai$+ A$$o;ance Rs4 7666!.p4"4 Rs4 5H66!. p4"4 Rs4 5E66!.p4"4 Rs4 5D66!.p4"4

I & I%

Rs4 5766!. p4"4 ea"s of

(aily Allowance is a flat compensation co$ers all

e'pen"iture9 suc as foo"9 *aun"ry9 tips an" inci"entals etc4 e'cepting con$eyance4
D4 W en staying in t e transit flat!guest ouse! otel t e foo" per "iem

as against supporting can be claime" as per t e following ma'imum permissible limits<. G#a%es +4(4 Presi"ent I, & I%, I%%% & I%% I & I% . . . . . A"o'nt Rs4 H66!.p4"4 Rs4 B66!. p4"4 Rs4 E66!.p4"4 Rs4 >66!.p4"4 Rs4 D66!.p4"4

Howe$er9 >6L of t e permissible e'penses on foo" can be claime"9 wit out supporting9 on "eclaration by t e in"i$i"ual concerne"4
>4 *aun"ry will be as per actuals on pro"uction of $ouc ers4

Rules

54 Eac

of t e members will )eep is superior informe" of all t e

official tra$el4
74 All &E claims will be ma"e on t e prescribe" format Aanne'ure o.5@

an" appro$e" on t e basis of supporting bills9 w ere require"4 & ey will be submitte" to t e ea" if finance of Cnit!Corporate HR Afor Corporate office@ "uly appro$e" by t e Sanctioning aut ority4
?4 A proper recor" of t e &E e'penses will be )ept on t e prescribe"

format at eac of t e offices settling suc claims4

D4 All &4E4 Claims are to be submitte" wit in ?6 "ays of completion

of tour9 failing w ic t e tour a"$ance ta)en by t e in"i$i"ual concerne" will be reco$ere" from t e salary4
>4 %f any business entertainment is "one w ile on tour9 a claim to t is

effect be lo"ge" along wit

t e &4E4 Claim9 on t e prescribe"

format9 in"icating t e name of persons entertaine" along wit business connection etc4
E4 E'pen"iture on liquor9 cigarettes9 tobaccos is not reimbursable

Asuc

e'pen"iture can be reimburse" in case of business

entertainment@4 W ile on tour9 an in"i$i"ual will be allowe" only one telep one call per "ay of reasonable "uration to is resi"ence

any ot er e'pen"iture on personal telep one calls is not reimbursable4 %f reimbursement is claime" for trun)!S&( calls9 t e person calle" an" purpose s oul" be in"icate" on t e $ouc er4
B4 E'cess baggage will be allowe" only for official purposes4 H4 & e time of "eparture an" arri$al must be s own on t e &4E4 claim4 =4 W en an in"i$i"ual lea$es an" returns to is station t e same "ay9

t e following will apply<.

a@ %f t e tour as ta)en im to a place beyon" a ra"ius of >6 )ms from

place of wor)9 e coul" claim actual e'penses on foo" an" soft be$erages plus inci"entals4
b@ %f tour is wit in >6 )ms of place of wor)9 only actual e'penses on

foo" is claimable4
c@ 2o (aily Allowance or flat compensation is payable in t e abo$e

two situations4 0rainin# Pro#rammes

54 W en an in"i$i"ual atten"s a resi"ential programme w ere t e

course fee9 boar"ing & lo"ging are all pai" for by t e company9

only &ips an" inci"entals an" laun"ry can be claime" as in"icate" for "omestic tra$el4
74 +o"e an" class of tra$el for atten"ing training programmes will be

in accor"ance wit t e &E entitlements4

?4 W en t e training programme is non resi"ential one an" is outsi"e

t e place of posting of t e in"i$i"ual9 t e rules as applicable for (omestic &ra$el will supply
B! FOREIGN TRA-ELLING E:PENSES 54 &our ob8ecti$es along wit two sets itineraries will be submitte" for

appro$al to t e +anaging (irector!Presi"ent t roug Presi"ents!"epartmental ea" concerne"4

t e ,ice

74 After t e appro$al by t e +anaging (irector!Presi"ent t e

itineraries will be sent to t e ,ice Presi"ent!#roup Hea" for furt er communication an" Cnit Finance ea" concerne" for processing4
?4 All appro$e" itineraries must reac

t e Cnit Finance Hea"

concerne" at least B "ays prior to t e commencement of 8ourney4

D4 & e Foreign e'c ange at t e Per (iem rate9 will be gi$en to t e

in"i$i"ual9 prior to commencement of t e 8ourney9 for t e "ays for

w ic t e itinerary as been appro$e"4 A""itional foreign e'c ange will not be gi$en9 un"er any circumstances9 e$en w ile t e trip is e'ten"e" unless prior appro$al is ta)en4
>4 & e in"i$i"ual are require" to submit a tour report to is imme"iate

superior wit in B "ays of return9 along wit t e &E claim4 & e &4E4 claim after appro$al will be sent to t e Cnit Finance Hea" for scrutiny!refun"s etc4
E4 & e &4E4 claim s oul" gi$e a "etaile" account of all e'penses on t e

prescribe" format an" s oul" be supporte" wit

rele$ant

otel

bills!e'c ange receipts an" 8ac)ets of international air tic)ets4

B4 %f t e claims are not submitte" wit in t e stipulate" time9 it will

tantamount to an a"$ance an" suitable reco$ery will be ma"e from t e in"i$i"ualNs4

H4 A proper recor" of t e e'penses incurre" on foreign tra$el are

require" to be )ept at t e office w ic ma)ing a settlement of t e &4E4 Claims9 for eac of t e in"i$i"ual members4 Separately4
=4 %n case an in"i$i"ual is staying wit frien"s an" relati$es w ile on

tour prior intimation s oul" be gi$en to t e imme"iate superior an" in t at case >6L of t e per "iem rate will be payable4

564& e in"i$i"uals are a"$ise" not to lea$e t e country unless t e necessary $isas!tra$el "ocuments a$e been obtaine"4 & e

company will bear t e fees for passport9 $isa an" e'penses on me"ical an" baggage insurance etc4 t e in"i$i"uals are a"$ise" to ta)e t e o$erseas me"ical insurance policy w ile tra$elling abroa"4 554per "iem &E applicable will be "rawn on t e basis of number of nig ts c arge" by otels plus >6L of t e &E applicable for t e last "ay4 574For nig ts sent on trains or planes >6L of t e per "iem rate will be payable for t e "ay of tra$el4 5?4& e per "iem rate inclu"e t e cost of stay at t e otel9 business communication Ainter city!international p one calls9 tele'9 fa'9 courier@9 one p one call to resi"ence if t e tour is o$er 56 "ays "uration9 intercity!intercountry train9 bus9 ta'i tra$el9 me"ical requirements9 airport ta'es4 5D4& e tra$el will be by Business Class only e'cept for t e +anaging (irector4

5>4& e company will not bear t e cost of purc ase of CS S >6!. on "eparture4 5E41nce a year9 lea$e will be allowe" in con8unction wit a tour9 after obtaining prior sanctions4 5B4E'penses incurre" on re.routing t e "uty tic)et an" $isa c arges for t e lea$e perio" will be borne by t e in"i$i"ual4 5H4& e reimbursement of Entertainment e'penses will be nee" base" an" will apply to t e +anaging (irector!Presi"ent!,ice Presi"ent as per RB% rules4 All entertainment claims will be supporte" by bills4 As far as possible a prior appro$al9 be ta)en wit regar" to t e e'pecte" entertainment t at t ey may incure9 w ile on tour4

TRANSFERS
54 +anagers are e'pecte" to be rea"ily a$ailable for transfer at s ort

notice4
74 &ransfer coul" be categori-e" in t e following manner< a@ %ntra.branc transfers < mo$ement of people wit in a branc 4 b@ %nter.unit transfers < mo$ement of people wit in one line of

business!function to anot er branc location4

in t e same or "ifferent

c@ %nter business transfer < mo$ement of people wit in %&H from one

line of business to anot er

"@ %nter functional transfer < mo$ement of people from one functional

area to anot er4

TRANSFER AND DISTURBANCE E:PENSES

Reimbursement of &ransfer an" (isturbance E'penses are in t e nature of assistance an" "esigne" to reimburse legitimate an" necessary e'penses incurre" by an in"i$i"ual4 & ey will be applicable only in t e cases w ere t ere is a c ange of station4 A! PERMANENT TRANSFER Entitlement
54 Fa#es . W en an in"i$i"ual is transferre"9 t e Company will bear

t e cost of t e fares of t e in"i$i"ual9 is! er spouse an" unmarrie" c il"ren un"er 7D year of age4 & oug t e in"i$i"ual may tra$el by air for 8oining t e new place of wor)9 t e family for in"i$i"ualNs in #ra"e I to I%%% will be permitte" to tra$el by train %%n" AC9 for I%%% an" abo$e t e family may tra$el by Air Aeconomy class@4
74 F#ei )t . a@ E'penses on freig t will be reimburse" as follows

#ra"e I, & abo$e #ra"e I to I%,

. .

Actuals Cpto 5 truc) loa"s

For mo$ement of personal effects9 w ere$er possible9 rail container ser$ice s oul" be use"4 b@ E'penses incurre" on transportation of one $e icle Acar or motor cycle!scooter@ owne" by t e manager will be reimburse"4 %f t e in"i$i"ualNs new place of posting is less t an ?66 )ms from t e earlier place of posting9 e may "ri$e is car an" claim reimbursement at t e rate prescribe" for personal $e icle usage4 %f t e "ri$er is ta)en e coul" be pai" &E upto "ays at Rs4 566466 per "ay an" bus!7n" class rail fare for t e return 8ourney4
?4 Pac<in =C#atin an% P#o&essiona$ C)a# es

a@ Actual e'penses incurre" in respect of professional c arges9 pac)ing materials9 crating an" pac)ing an" loa"ing an" unloa"ing of personal effects will be pai" upto t e following ma'imum<. #ra"e I%, #ra"e I%% #ra"e I & I% . . . Actual Rs4 579666!. Rs4 569666!.

b@ & e estimate for pac)ing9 transportation9 etc49 s oul" be submitte" to t e ea" of finance of t e office from w ere t e in"i$i"ual is to be transferre"4 D4 Ins'#ance . %n.transit insurance of personal effects of t e in"i$i"ual will be "one by t e Company upto t e following limits< Loss 2Rs!3 B#ea<a e 2Rs!3 #ra"e I%%% & abo$e I%% & below . . ?9669666 79669666 ?69666 769666

%n.transit co$er will be ta)en t roug %nsurance Company by t e Cnit Finance Hea" of t e transferor Branc 4 >4 Dist#i('tion E,penses . (isturbance e'penses will be reimburse" to manager sub8ect to t e ma'imum in"icate" below against pro"uction of $ouc ers as proof of e'penses incurre"4 W ene$er possible< #ra"e I, & I%, I%%% & I%% I & I% . Rs4 579666!. . . Rs4 569666!. Rs4 H9666!.

& e following are illustrati$e of t e of t e e'penses w ic may be claime" un"er (isturbance E'penses<
a@ Ser$ants wages pai" in lieu of notice reimbursable only w ere

notice of transfer to manager is less t an ?6 "ays4

b@ *osses in connection wit

groceries cleaning supplies9 etc4

"ismantling an" refitting of electrical appliances9 curtains4

c@ Sc ool fees forfeite" at pre$ious place of posting AReimbursement

only if transfer at t e mi" of a term an" fees alrea"y pai" for t e term!mont is forfeite"@4
"@ Cost of sc ool uniform at new station4 e@ *ocal con$eyance of manager for arranging sc ool9 tra$el to

airport9 railway station9 tra$el for gas connection9 ration boo)9 etc4
f@ &ips an" Porterage4

E4 Sett$in %o;n at ne; station . a@ As far as possible9 t e Cnit ea" w ere t e in"i$i"ual as been transferre" s oul" assist in i"entifying a ouse for t e manager before e reports t ere4
b@ %f t e accommo"ation is rea"ily a$ailable on 8oining t e new place

e will imme"iately mo$e in to t e same4 & e normal rules wit

regar" to t e lease" accommo"ation will apply9 i4e4 only t ose members will be entitle" to t e facility of lease" accommo"ation at t e new station9 if ot erwise eligible e4g4 if an in"i$i"ual in #ra"e I is transferre" from (el i to Bangalore9 e will not be entitle" to t e facility of lease" accommo"ation at Bangalore4 E$en if t e Branc manager i"entifies a ouse t e cost will a$e to be borne by t e in"i$i"ual4
c@ %n case no

ouse as been i"entifie" or "ue to certain reasons t e

in"i$i"ual is not in a position to mo$e into t e i"entifie"9 t e transferre" in"i$i"ual will be accommo"ate" in Company arrange" accommo"ation Aw ic coul" be a Hotel!Company #uest House9 or ot er appropriate accommo"ation@ upto a ma'imum of ?6 "ays4 for t e time perio" beyon" ?6 "ays e'plicit appro$al of t e respecti$e Regional +anager an" ,ice Presi"ent!Functional ea" for

Corporate office will a$e to ta)en for reimbursements of e'penses4 %n case of otels amounts mentione" un"er tra$elling e'penses will apply4 & e entitlement will be as follows<. Roo"s Foo% < < As per a$ailability +eals "uring ?6 "ays perio" will be c arge" by t e in"i$i"ual up to t e limits as follows<.

A%'$t C)i$%

< <

Rs4 766!. per "ay Rs4 566!. per "ay

to be reimburse" on pro"uction of original bills!receipts4 %t is not permissible in case of request transfer or on transfer to oneNs ome town4
c@ %n t e e$ent of a transferre" in"i$i"ual a$ing to stay for a "ay or

two at effects9

is former place of wor) after "espatc ing

is personal

e may be allowe" to stay in company arrange"

accommo"ation at a Hotel!#uest House!transit flat4 & is perio" of stay too woul" be inclu"e" in t e ?6 "ays stay permitte" to t is in"i$i"ual4
"@ %f for any $ali" reason Asuc

as sc ooling of c il"ren@9 t e

in"i$i"ual is unable to mo$e is family wit in ?6 "ays9 e s oul" obtain prior appro$al from t e Business Hea" for retention of is accommo"ation at t e pre$ious place of posting4 & e in"i$i"ual s oul"9 owe$er9 mo$e into t e ouse allotte" to im at is new place!ma)e own arrangement of stay at t e new station as t e company will not bear t e e'penses of stay in t e #uest House!Hotel beyon" ?6 "ays at any cost4

e@ %f t e lease" ouse belongs to t e in"i$i"ual9 an"!or is spouse9 or a

near relati$e Afat er9 mot er9 c il"ren@ of t e concerne" in"i$i"ual9 no notice perio" will be gi$en4
B4 O't>O&>Poc<et E,penses . A transferre" in"i$i"ual not staying in

a company arrange" accommo"ation9 #uest House or Hotel9 but ma)es is own arrangement9 for t e first ?6 "ays of is stay at new station9 or mo$es into t e ouse allotte"!i"entifie" for im9 may claim out.of.poc)et e'penses as per t e prescribe" Form K Rs4 >6466 per a"ult per "ay an" Rs4 7>466 per c il" Abelow 57 yearse@ per "ay upto a ma'imum of Rs4 5>6466 per "ay an" for a ma'imum of ?6 "ays4 & is is to assist t e manager to settle "own at is new place of posting4 %t is not permissible in case of transfer on request4
H4 Sc)oo$ Deposits . W ere it is necessary to pay a (eposit to a

sc ool9 t e Company may grant a loan upto a ma'imum of Rs4 5>9666466 per c il"4 & is loan woul" be reco$ere" from t e manager in >6 installments4 2o requests for "onations or similar payments to sc ools will be entertaine"4
=4 Con*e+ance at ne; p$ace o& postin . (uring t e ?6 "ay perio" of

a managerNs stay in a &ransit Flat4 #uest House or otel9 a manager can claim con$eyance to is place of wor) an" bac) only for suc

perio" is $e icle as not arri$e" from is earlier place of posting4 2o con$eyance will be entertaine" w ere t e in"i$i"ual as mo$e" in to t e i"entifie" ouse!flat or company accommo"ation4 & is will also not be permissible in case of transfer on request an" also w ere t e in"i$i"ual as mo$e" to is ome town4
B! TEMPORAR. TRANSFERS

&our to a particular location e'cee"ing ?6 "ays will be consi"ere" as temporary transfer4 Howe$er information in suc cases must be gi$en to t e employee in written by t e (i$ision!#roup Hea"s an" a copy of w ic s oul" also be sent to t e Corporate HR4

Entitlements
54 All employees in #ra"e I an" abo$e are entitle" to tra$el by Air by

t e economy class or by %st class A4 C4 if t e place is not connecti$ity by Air4

74 & e

company

will

pro$i"e

accommo"ation

at

otel!guest

ouse!transit flat4 Payment will be ma"e by t e local &ra$el House branc 4

?4 Per "iem foo" allowance will be fifty percent of t e gra"e

entitlement as mentione" in tra$elling e'penses4

D4 *aun"ry9 &ips an" inci"entals will as mentione" in tra$elling

e'penses4
>4 E'penses incurre" on con$eyance for official wor) Aan" not for

commuting between place of resi"ence an" office@ can be claime" on actuals4

UNIFORM
54 & e in"i$i"uals are require" to wear t e uniforms w ere specifie" an" if not specifie" in"i$i"uals s oul" wear formal as suggeste" below< In S'""e#s Women Employees < Saree & blouse!Salwar 0amee- wit c unni!Formals9 refrain from 8ewellery4 +ale Employees In Winte#s Women Employees < Saree & blouse!Salwar 0amee- wit C inni!Formals Sweater!Coat9 must refrain from ea$ey 8ewellery4 +ale Employees < &rousers9 Full Slee$es S irt &ie!Suit9 O,O nec) swearter!Bla-er4 < &rousers9 Full slee$es s irt &ie!Suit ea$y

1ffices wor)ing on Satur"ays must "eci"e amongst t emsel$es w et er informal!formal clot es s oul" be worn9 "epen"ing on nature of interactions!"uty on t at "ay4

74 %n or"er to meet wit e'penses of maintaining t e "ress co"e t ey

will be entitle" to reimbursement of e'penses wit in t e limits specifie" in t e terms an" con"itions4
?4 All reimbursement in lieu of t e uniform reimbursement9 as abo$e9

will be ma"e on pro"uction $ouc er9 four times in a year9 in t e mont of /une9 September9 (ecember an" +arc 4 & e claim is to be ma"e to t e Cnit Finance ea"!Corporate4 HR ACorporate9 office@4
D4 Recor" t e members will be maintaine" by Cnit Finance

ea"!Corporate HR4
>4 %n t e e$ent of an in"i$i"ual 8oining t e company in between t e

financial year9 pro.rata entitlement will be calculate"4 %n t e e$ent of resignation by an in"i$i"ual a pro.rata entitlement9 for t e mont e as been on t e rolls of t e company9 in t e financial t e resignation as been submitte"9 will be

year "uring w ic

compute"4 %n case t e reimbursement of an e'cess amount t an entitle" to as been ma"e9 suitable reco$eries will be ma"e4

-EHICLES
6! Co"pan+ Ca#s & e +anagers in gra"e I%% an" abo$e will be entitle" to use Company Cars4 7! Rei"('#se"ent &o# Cas'a$ D#i*e#s For t e use of company!Pool car t e +anagers may engage a casual "ri$er9 t e wages of w om will be reimburse" sub8ect to t e specifie" terms an" con"itions4 ?4 %n case pool transport is not a$ailable9 ta'is!personal $e icle may be use" for tra$elling on business an" e'penses claime" on prescribe" form4 Reimbursement in t e case of own $e icle woul" be as un"er< Four w eeler &wo w eeler < < Rs4 ?4H6!. per )m Rs4 54E>!. per )m

E4 %t is owe$er9 clarifie" t at in case an in"i$i"ual is require" to go

straig t to a place ot er t an oneNs place of posting4