INTRODUCTION TO RELIANCE GROUP & RELIANCE RETAIL

RELIANCE GROUP
The Reliance Group, founded by Dhirubhai ! A"bani #1$%&'&((&), i* India+* lar,e*- pri.a-e *ec-or en-erpri*e, /i-h bu*ine**e* in -he ener,y and "a-erial* .alue chain! Group+* annual re.enue* are in e0ce** of U12 &3 billion! The fla,*hip co"pany, Reliance Indu*-rie* Li"i-ed, i* a 4or-une Global 5(( co"pany and i* -he lar,e*pri.a-e *ec-or co"pany in India! 6ac7/ard .er-ical in-e,ra-ion ha* been -he corner*-one of -he e.olu-ion and ,ro/-h of Reliance! 1-ar-in, /i-h -e0-ile* in -he la-e *e.en-ie*, Reliance pur*ued a *-ra-e,y of bac7/ard .er-ical in-e,ra-ion ' in polye*-er, fiber in-er"edia-e*, pla*-ic*, pe-roche"ical*, pe-roleu" refinin, and oil and ,a* e0plora-ion and produc-ion ' -o be fully in-e,ra-ed alon, -he "a-erial* and ener,y .alue chain! Reliance en8oy* ,lobal leader*hip in i-* bu*ine**e*, bein, -he lar,e*- polye*-er yarn and fiber producer in -he /orld and a"on, -he -op fi.e -o -en producer* in -he /orld in "a8or pe-roche"ical produc-*! The Group e0por-* produc-* in e0ce** of U12 15 billion -o "ore -han 1(( coun-rie* in -he /orld! 9a8or Group Co"panie* are Reliance Indu*-rie* Li"i-ed #includin, "ain *ub*idiarie* Reliance Pe-roleu" Li"i-ed and Reliance Re-ail li"i-ed) and Reliance Indu*-rial Infra*-ruc-ure Li"i-ed The Group+* ac-i.i-ie* *pan e0plora-ion and produc-ion of oil and ,a*, Pe-roleu" refinin, and "ar7e-in,, pe-roche"ical* #polye*-er, fiber In-er"edia-e*, pla*-ic* and che"ical*), -e0-ile* and re-ail! Reliance ha* beco"e India+* fir*- co"pany in -he pri.a-e *ec-or -o *urpa** ca*h profi- of R*!&5:((( crore* and ne- profi- of R*!15, ((( crore* #e0cludin, e0cep-ional inco"e)! Reliance ha* increa*ed i-* di.idend payou- -o 1%(; a"oun-in, -o R*!1<%1 crore*, a ne/ record for pri.a-e *ec-or in India!

&

"Growth has no limit at Relian e! I "ee# re$isin% m& $ision! Onl& when &o' an (ream it) &o' an (o it!"

Dhir'*hai +! Am*ani
4ounder Chair"an Reliance Group Dece"ber &>, 1$%& ' ?uly <, &((& Dhirubhai A"bani founded Reliance a* a -e0-ile co"pany and led i-* e.olu-ion a* a ,lobal leader in -he "a-erial* and ener,y .alue chain bu*ine**e*! e i* credi-ed -o ha.e brou,h- abou- -he e@ui-y cul- in India in -he la-e *e.en-ie* and i* re,arded a* an icon for en-erpri*e in India! e epi-o"iAed -he *piri- +dare -o drea" and learn -o e0cel:! The U12 1&5 billion Reliance Group i* a li.in, -e*-i"ony -o hi* indo"i-able /ill, *in,le' "inded Dedica-ion and an unrelen-in, co""i-"en- -o hi* ,oal*!

RELIANCE RETAIL LIMITED (RRL)

=i-h a .i*ion -o ,enera-e inclu*i.e ,ro/-h and pro*peri-y for far"er*, .endor par-ner*, *"all *hop7eeper* and con*u"er*, Reliance Re-ail Li"i-ed #RRL), a %

*ub*idiary of RIL, /a* *e- up -o lead Reliance Group:* foray in-o or,aniAed re-ail! =i-h a &3; *hare of /orld GDP, re-ail i* a *i,nifican- con-ribu-or -o o.erall econo"ic ac-i.i-y acro** -he /orld! Of -hi*, or,aniAed re-ailin, con-ribu-e* be-/een &(; -o 55; in .ariou* de.elopin, "ar7e-*! The Indian re-ail indu*-ry i* pe,,ed a- 2 %(( billion and ,ro/in, a- o.er 1%; per year! Of -hi*, pre*en-ly, or,aniAed re-ailin, i* abou- 5;! Thi* i* e0pec-ed -o ,ro/ -o 1(; by &(11! RRL ha* e"bar7ed upon an i"ple"en-a-ion plan -o build *-a-e'of'-he'ar- re-ail infra*-ruc-ure in India, /hich include* a "ul-i'for"a- *-ore *-ra-e,y of openin, nei,hborhood con.enience *-ore*, hyper"ar7e-*, *pecial-y and /hole*ale *-ore* acro** India!

RRL launched i-* fir*- *-ore in No.e"ber &((< -hrou,h i-* con.enience *-ore for"aBReliance 4re*h:! 1ince -hen RRL ha* rapidly ,ro/n -o opera-e 5$( *-ore* acro** 1% *-a-e* a- -he end of 4C &((3'(>! RRL launched i-* fir*- BReliance Di,i-al: *-ore in April &((3 and BReliance 9ar-: India:* lar,e*- hyper"ar7e- in Ah"edabad in Au,u*- &((3! Thi* year, RRL ha* al*o launched i-* fir*- fe/ *pecial-y *-ore* for apparel #Reliance Trend*),foo-/ear #Reliance 4oo-prin-*), 8e/ellery #Reliance ?e/el*), boo7*, "u*ic and o-her life*-yle produc-* #Reliance Ti"eou-), au-o acce**orie* and *er.ice for"a- #Reliance Au-oAone) and al*o an ini-ia-i.e in -he heal-h and /ellne** bu*ine** -hrou,h BReliance =ellne**:! In each of -he*e *-ore for"a-*, RRL i* offerin, a uni@ue *e- of produc-* and *er.ice* a- a .alue price poin-ha- ha* no- been a.ailable *o far -o -he Indian con*u"er! O.erall, RRL i* /ell po*i-ioned -o rapidly e0pand i-* e0i*-in, ne-/or7 of 5$( *-ore* /hich opera-e in 53 ci-ie*! Durin, -he year, RRL al*o focu*ed on buildin, *-ron, rela-ion*hip* in -he a,ri'bu*ine** .alue chain and ha* co""enced "ar7e-in, frui-*, .e,e-able* and *-aple* -ha- -he co"pany *ource* direc-ly -o /hole*aler* and in*-i-u-ional cu*-o"er*! RRL pro.ide* i-* cu*-o"er* /i-h hi,h @uali-y produce -ha- ha* be--er *helf life and "ore con*i*-en- @uali-y -han /a* a.ailable earlier! RRL ha* "ade *i,nificanpro,re** in e*-abli*hin, *-a-e'of'-he'ar- *-aple* proce**in, cen-re* and e0pec-* -o "a7e -he" opera-ional by 9ay &((>! Throu,h -he year, RRL al*o e0panded i-* *upply chain infra*-ruc-ure! The Co"pany i* fully ,eared -o "ee- -he re@uire"en-* of i-* rapidly ,ro/in, *-ore ne-/or7 in an efficien- "anner! Reco,niAin, -ha- *-ra-e,ic alliance* are ,oin, -o be a 7ey dri.er -o i-* re-ail bu*ine**, in 4C &((3'(>, RRL e*-abli*hed 7ey 8oin- .en-ure* /i-h in-erna-ional D

par-ner* in apparel, op-ical and office produc-* bu*ine**e*! 4ur-her, RRL /ill con-inue -o *ee7 *yner,i*-ic oppor-uni-ie* /i-h o-her in-erna-ional player* a* /ell! Thi* year, RRL /ill con-inue i-* focu* on rapid e0pan*ion of -he e0i*-in, and o-her ne/ for"a-* acro** India Ei*ion To "a-erially enhance -he @uali-y of life of e.ery Indian, by Pro.idin, unpreceden-ed affordabili-y, @uali-y and choice in ,lobal producer* of ,ood* and *er.ice* 6ein, -he par-ner of choice in crea-in, pro*peri-y for Indian far"er* and o-her producer* of ,ood* and *er.ice* Unlea*hin, -he po/er of -he Indian /or7force -hrou,h -he ,enera-ion of ne/ F a--rac-i.e e"ploy"en- oppor-uni-ie*, and crea-in, an e"po/ered Fre/ardin, /or7place, -hereby beco"in, -he "o*- ad"ired and *ucce**ful or,aniAed Re-ail co"pany in India!

9i**ion Leapfro, -he /ay an Indian Con*u"er *hop*! 6e a -ru*-ed par-ner /ho pro.ide* -he be*produc-* F *er.ice* -he /orld ha* -o offer, a- -he be*- price*, in -he "o*- con.enien*e--in,! Crea-e an efficien- and -ran*paren- ,lobal *upply chain by -he crea-ion and op-i"al u-iliAa-ion of /orld'cla** infra*-ruc-ure and in-erna-ional par-ner*hip*, -hu* crea-in, "ore .alue* for our cu*-o"er*, *upplier*, par-ner* and *-a7e' holder*! 6rin, pro*peri-y -o "illion* of Indian* producer*, e*pecially our far"er*, by pro.idin, -he "o*- a--rac-i.e re-urn* for -heir effor-*! 6e a capable and dependable par-ner -o -he" ri,h- -hrou,h -heir crea-ion of proce** and help -he" beco"e "ore *ucce**ful! Unlea*h -he ini-ia-i.e, crea-i.i-y, and ener,y of Indian /or7force -hrou,h -he crea-ion of ne/ 8ob*, and pro.ide our e"ployee* a *uppor-i.e, re/ardin, en.iron"en- -o /or7 and ,ro/! 4inancially re/ard our *hareholder on *u*-ained ba*e*!

COMPANIE, UNDER RELIANCE RETAIL

,r! No! 1 & % D 5 < Name O- The Com#an& Reliance Reliance Reliance Reliance Reliance Reliance 4re*h Li"i-ed Concep-* F 1er.ice* #India) Li"i-ed 4inancial Di*-ribu-ion And Ad.i*ory 1er.ice* L-d Re-ail In*urance 6ro7in, Li"i-ed Re-ail 4inance Li"i-ed Dairy 4ood* Li"i-ed 5

3 > $ 1( 11 1& 1% 1D 15 1< 13 1> 1$ &( &1 && &% &D &5 &< &3 &> &$ %( %1 %& %% %D %5 %< %3 %> %$

Re*G Li"i-ed Reliance Di,i-al Re-ail Li"i-ed Reliance yper"ar- Li"i-ed Reliance Trend* Li"i-ed Reliance Re-ail Tra.el F 4ore0 1er.ice* Li"i-ed Reliance =ellne** Li"i-ed Reliance 4oo-prin- Li"i-ed R 1e.a #India) Pri.a-e Li"i-ed 1-ra-e,ic 9anpo/er 1olu-ion* Li"i-ed Reliance 4F6 1er.ice* Li"i-ed Reliance 6rand* Li"i-ed Reliance In-e,ra-ed A,ri 1olu-ion* Li"i-ed Reliance Ge"* And ?e/el* Li"i-ed Reliance Uni.er*al Een-ure* Li"i-ed Reliance Life*-yle oldin,* Li"i-ed Deli,h- Pro-ein* Li"i-ed Reliance Au-oAone Li"i-ed Reliance 1upply Chain 1olu-ion* Li"i-ed Reliance Lei*ure Li"i-ed Reliance o"e 1-ore* Li"i-ed Reliance A,ri Produc-* Di*-ribu-ion Li"i-ed Reliance 4ood Proce**in, 1olu-ion* Li"i-ed Reliance Infra*-ruc-ure 9ana,e"en- 1er.ice* Pri.a-e Li"i-ed Reliance Trade 1er.ice* Cen-er Li"i-ed Ab*cu* Re-ail Pri.a-e Li"i-ed 6i, Deal Re-ail Pri.a-e Li"i-ed Reliance Di,i-al 9edia Li"i-ed Reliance 1-yle I"a,ina-ion Pri.a-e Li"i-ed Reliance Loyal-y F Analy-ic* Li"i-ed Reliance Re-ail 1ecuri-y F 6ro7in, Co"pany Li"i-ed Reliance A,ri Een-ure* Pri.a-e Li"i-ed Reliance One En-erpri*e* Pri.a-e Li"i-ed Na*h Re-ail Pri.a-e Li"i-ed

RELIANCE RETAIL., /ORMAT ,TORE,

<

COMPAN0 DETAIL,

R ,E1A
R 1e.a pri.a-e l-d i* *e- up a* a Pri.a-e Li"i-ed co"pany -o pro.ide *uppor- -o all -he .er-ical* of Reliance Re-ail in -he area* ofH E"ployee ad"ini*-ra-ion # R Opera-ion*, Payroll and e"ployee benefi-*) Licen*in, and all *-a-u-ory co"pliance*!

Reliance re-ail and i-* ,roup co"panie* ou-'*ource -he*e ac-i.i-ie* -o R 1e.a -hrou,h a con-rac- for a fee, -hu* freein, -he" fro" day -o day ac-i.i-ie* in -he area* "en-ioned abo.e! R 1e.a /ill al*o en-er in-o "ar7e- and pro.ide R 1er.ice* -o o-her clien-* in India And abroad af-er i-* opera-ion* 1-abiliAe*! R 1e.a *hall be ,eo,raphically di*-ribu-ed or,aniAa-ion and *hall be loca-ed in all -he loca-ion /here RR Opera-e*! R 1e.a 1hall Depend on RR for Infra*-ruc-ure 1uppor1uch a* *ea-in, *pace, *er.er, Connec-i.i-y and acce** -o *ap *y*-e" and hard /are a* >

/ell a* *of-/are *uppor-! R 1e.a i* de*i,ned in *uch fa*hion -ha- *ufficien- con-rol in -he area* of e"ployee pay"en-*, all co"pliance a- -he /or7 place! 1ision To beco"e =orld:* nu"ber one u"an Re*ource 1er.ice 6PO by pro.idin, -ran*paren-, -i"ely and effec-i.e R *er.ice* and inno.a-i.e bu*ine** *olu-ion* -o cu*-o"er*! Mission To *uppor- RR Group Co"panie*I Opera-ion* by pro.idin, R *er.ice*, payroll opera-ion*, *-a-u-ory co"pliance* and any o-her *er.ice a* de*ired by -he cu*-o"er! To build *calable infra*-ruc-ure and define localiAed proce**e* and *y*-e" buil- on 1AP Pla-for" -o offer be*- in cla** R 1er.ice* -o clien-*! En*ure day in day ou- #&DI3) opera-ion* and con-inuou* *uppor-, -here by helpin, cu*-o"er* in *-ren,-henin, rela-ion*hip /i-h -heir a**ocia-e*! De.elop capabili-y -o offer R 1er.ice* -o o-her *"aller en-erpri*e*I e*-abli*h"en-*!

En*urin, all proce**e*I *er.ice* a- *i0 *i,"a le.el! To beco"e =orld:* be*- 1er.ice 6PO!

Challen%es PROCE11H Under*-andin, F a/arene** 1JILL1 H A.ailabili-y F -rainin,!

E0ecu-ion F con*-an- i"pro.e"en-* In-ernal F E0-ernal bench"ar7in, Goals To be =orld:* nu"ber one R 1er.ice pro.ider , and -o deli.er pro"p- R *er.ice*, enablin, clien-* -o concen-ra-e on core bu*ine** -o beco"e re.enue ,enera-in, fir"* by op-i"iAin, 9anpo/er F Re*ource*! O*2e ti$es3

To crea-e an or,aniAa-ion -ha- offer* localiAed *er.ice* in -he area* of R *er.ice*, Pay Roll, Co"pliance*, -o clien-* and *i"ilar *uch *"aller e*-abli*h"en-*I en-erpri*e*! The follo/in, *er.ice* *hall be offered by R 1e.aH' 1) En*ure error free Pay roll proce**in, for Reliance Re-ail and all .er-ical*I 6u*ine**e* of Reliance re-ail &) 9ana,e proce** for clien-:* e"ployee:* lifecycle e0cludin, Trainin, F De.elop"en-! %) 1((; *-a-u-ory co"pliance under applicable Labour La/* of each clien- by -i"ely *ub"i**ion of re"i--ance and re-urn*! D) Online Le,al con*ul-a-ion and localiAed *uppor- in -he area* of Labour la/* by e*-abli*hin, cen-raliAed le,al cell!

A ti$ities At R ,e$a R 1e.a ha* i-* ac-i.i-ie* di.ided in -o -hree le.el* i!e! 1) Local Le.el &) 1-a-e le.el %) Cen-ral Le.el A ti$ities At Lo al Le$el3 1! &! %! D! 5! <! 3! >! $! E Recrui-"en- #Da-a En-ry) 6rin,in, ne/ hire* on board Co"ple-ion of ?oinin, for"ali-ie* irin, Ac-ion'Genera-ion of E"ployee code! I**ue of Appoin-"en- le--er I**ue of I'Card E"ployee Life cycle recordI Per*onal file "ain-enance Ti"e Ad"ini*-ra-ion 1-a-u-ory co"pliance*H 1(

Re,i*-ra-ion of *-ore* under 1hop* and e*-abli*h"en-* AcRe,i*-ra-ion under Con-rac- Labour acLicen*e Under Con-rac- Labour ac- for *-affin, Co"pany Re,i*-ra-ion of EPC *i-e* under Con-rac- Labour acCo"pliance Under Appren-ice*hip Ac1-a-u-ory Repor-* F Re-urn*IRecord* Under Applicable la/* Co"pliance of .i*i- re"ar7* and facili-a-e in*pec-ion and liai*on I**ue* of indi.idual E1IC card* In*pec-ion and Audi- of CPC, DC and PC1 fro" Co"pliance poin- of .ie/! 8! EPC 6ill Cer-ifica-ion 7! Re,i*-ra-ion under 6uildin, And o-her Con*-ruc-ion =or7er* Acl! Upda-in, of RC91 por-al 1(! Co""ercial 1uppor-H a! Openin, of 6an7 Accoun- for indi.idual e"ployee b! I**ue of TD1 Cer-ifica-e c! Pay"en- of .ariou* Trea*ury challan* 11! Indu*-ry Rela-ionH a! Di*ciplinary Ac-ion*

a! b! c! d! e! f! ,! h! i!

A ti$ities At ,tate Le$el3 1! &! %! D! 5! <! 3! >! O.erall con-rol on *-a-e R 1e.a Opera-ion Ob-ainin, E1IC 1ub code for all 4or"a- Co"panie* R Opera-ion* and Payroll of e"ployee* of 4or"a- Co"panie*! Re,i*-ra-ion and Per"i**ion* a- 1-a-e Le.el under 1hop* and E*-abli*h"en- Ac-! 9a*-er Da-a 9ana,e"enPer*onal 4ile and Record 7eepin, of Co"panie* 1-a-e 9I1 co"pilin, and Publi*hin, -he *a"e 1-ore Audi- and In*pec-ion of Record* Eerifica-ion of A--endance 9u*-er, Lea.e Card* e-c! $! Liai*on* /i-h Go.ern"en- Au-hori-ie* 1(! EPC and 4acili-y 1er.ice*' Co"pliance Eerifica-ion and 4inal bill Cer-ifica-ion! 11! Upda-in, RC91 Por-al! A ti$ities At Central Le$el3 1! &! %! D! 5! <! 3! O.erall con-rol on R 1e.a Opera-ion* on PAN India 6a*i* Re,i*-ra-ion under P4 F E1IC for all 4or"a- co"panie* P4 Ad"ini*-ra-ion for all for"a- Co"panie* 4acili-a-ion of P4 In*pec-ion and co"pliance of .i*i- re"ar7* Genera-ion of P1A code and crea-in, po*i-ion code F re@ui*i-ion 9a*-er da-a "ain-enance and AudiGenera-ion of 9I1 Repor-* and analy*i* 11

>! R 1e.a Corpora-e K R 1er.ice*, Recrui-"en-, Trainin, F De.elop"en- F Perfor"ance 9ana,e"en- 1y*-e" $! Payroll Opera-ion* on PAN India ba*i*! 1(! Rei"bur*e"en-* 11! Credi- Card Ad"ini*-ra-ion, E"ployee 6enefi-* 1&! E"ployee In*urance 1%! Ti"e Ad"ini*-ra-ion 1D! Co"pila-ion of 9I1 on PAN India ba*i* for EPCIDCICPCIPC1 and 1-ore*! 15! 9oni-orin, and Upda-in, of RC91 Por-al

Three Tier Mana%ement at R ,e$a Ad.an-a,e* of Three Tier 9ana,e"en- Or,aniAa-ion 1-ruc-ureH On -i"e licen*e* a- local Le.el! 1peedy cer-ifica-ion of 6ill* for EPC a- Local Le.el! T/o /ay Co""unica-ion a- all le.el* Ti"ely Pay"en- of 1alary /i-h "ini"u" error* Effec-i.e Local liai*on! Effec-i.e Con-rol of R 1e.a Opera-ion* a- 1-a-e Le.el Effec-i.e Ei,ilance 9ana,e"enIn.ol.e"en- of R 1e.a for handlin, Di*ciplinary Ac-ion* a- local le.el Re.ie/ of No-ice* a- Local le.el /!r!- all for"a- and due co"pliance of -he *a"e in con*ul-a-ion /i-h bu*ine** and R a- local le.el! 4acili-a-ion of In-ernalIE0-ernal Audi-* a- local Le.el 1afe-y, eal-h, /elfare and hy,iene "ana,e"en- a- local le.el Clari-y of Goal* and Ob8ec-i.e* =ell defined 8ob de*crip-ion a- all le.el*! 1&

TRAINING AND DE1ELOPMENT

1%

TRAINING
Intro(' tion A"on, -he "any co"ponen-* -ha- ,o in-o "a7in, a co"pany co"pe-i-i.e are -he *7ill* of i-* e"ployee*! O-her co"ponen-* li7e -echnolo,y and capi-al are no- crucial! Technolo,y can be copied and "oney can be borro/ed! Thi* bein, an infor"a-ion era, /hoe.er i* able -o u*e infor"a-ion properly /ill ha.e an ad.an-a,e o.er o-her co"pe-i-or* in -he *a"e field! Thi* i* /hy u"an Re*ource De.elop"en- # RD), /hich -ran*for"* infor"a-ion in-o .ariou* *7ill* of -he per*onnel, ha* ,reare*pon*ibili-y in any or,aniAa-ion! =e /ould call -hi* -ran*for"a-ion of infor"a-ion in-o hu"an *7ill* a* -rainin,! Trainin, need* ari*e fro" re*-ruc-urin,, e0pan*ion, perfor"ance ,ap*, replacin, of e"ployee* /ho are lea.in,, "o-i.a-in, of *-aff and, ne/ -echnolo,y! The ,oal in -rainin, i* -o "ee- -he or,aniAa-ion ob8ec-i.e* a- *hor-e*- po**ible -i"e, efficien-ly and /i-h "ini"u" u*e of re*ource*! To "ee- -hi* ob8ec-i.e, .ariou* -rainin, "odel* ha.e been de.eloped! De-initions O- Trainin% 4Trainin% onstit'tes a *asi on e#t in +'man Reso'r e De$elo#ment! It is the s&stemati mo(i-i ation o- *eha$io'r thro'%h learnin% whi h o 'rs as a res'lt oe(' ation) instr' tion) (e$elo#ment an( #lanne( e5#erien e6 ! A* /a* *aid earlier, i- i* concerned /i-h de.elopin, a par-icular *7ill -o a de*ired *-andard by in*-ruc-ion and prac-ice! Trainin, /a* defined in ,rea-er de-ail Lundy and Co/in, a* follo/*H 4A #lanne( #ro ess to mo(i-& attit'(e) "nowle(%e or s"ill *eha$io'r thro'%h learnin% e5#erien e to a hie$e e--e ti$e #er-orman e in an a ti$it& or ran%e oa ti$ities! Its #'r#ose) in the wor" sit'ation) is to (e$elo# the a*ilities o- the in(i$i('al an( to satis-& the 'rrent an( -'t're man#ower nee(s o- the or%ani7ation6! Trainin, i* hi,hly u*eful -ool* /hich can brin, an e"ployee in-o a po*i-ion /here heI*he can do hi*Iher 8ob correc-ly, effec-i.ely and con*cien-iou*lyH a) Correc-ly, in -ha- heI*he can apply /ha-e.er heI*he ha* been -au,h-, b) Effec-i.ely, in -ha- heI*he "ay be in a po*i-ion /here heI*he can perfor" -o -he e0pec-ed *-andard*, and 1D

c) Con*cien-iou*ly, in -ha- -he beha.iour of -he -rainer* can brin, -he -rainee* -o -he po*i-ion /here -hey can pu- -heir "a0i"u" effor- a- -he ri,h- -i"e! A -rainin, cour*e *hould con*-i-u-e a 7ey fea-ure in a for"al de.elop"en- pro,ra""e, and -hi* could be a *-andard offerin, by .ariou* *peciali*- bodie* or in'hou*e cour*e* de.eloped for -he or,aniAa-ion:* *peciali*- need*! Increa*in,ly, -he*e op-ion* are bein, co"bined *o -ha- -here i* -he po**ibili-y of an e0-ernally pro.ided cour*e -ailored -o *uian or,aniAa-ion:* par-icular need*! The Goals O- Trainin% The "ain ,oal of -rainin, i* -o help -he or,aniAa-ion achie.e i-* ob8ec-i.e* by addin, .alue -o i-* 7ey a**e-* K -he people i- e"ploy*! Trainin, "ean* in.e*-in, in people -o enable -he" -o perfor" be--er and -o e"po/er -he" -o "a7e -he be*- u*e of -heir na-ural abili-ie*! The par-icular ob8ec-i.e* of -rainin, are -oH De.elop -he co"pe-encie* of e"ployee* and i"pro.e -heir perfor"ance! elp people ,ro/ /i-hin -he or,aniAa-ion in order -ha-, a* far a* po**ible, i-* fu-ure need* for hu"an re*ource* can be "e- fro" /i-hin! Reduce -he learnin, -i"e for e"ployee* *-ar-in, in ne/ 8ob* on appoin-"en-, -ran*fer or pro"o-ion, and en*ure -ha- -hey beco"e fully co"pe-en- a* @uic7ly and effec-i.ely a* po**ible!

Challen%es In Trainin% Up,radin, e"ployee*+ perfor"ance and i"pro.in, -heir *7ill* -hrou,h -rainin, i* a nece**i-y in -oday+* co"pe-i-i.e en.iron"en-! The -rainin, proce** brin,* /i-h i- "any @ue*-ion* -ha"ana,er* "u*- an*/er! Included in -he*e @ue*-ion* areH I* -rainin, -he *olu-ion -o -he proble"*L Are -he ,oal* of -rainin, clear and reali*-icL I* -rainin, a ,ood in.e*-"en-L =ill -he -rainin, /or7L I* Trainin, -he 1olu-ionL Are -he Goal* Clear and Reali*-icL I* Trainin, a Good In.e*-"en-L =ill Trainin, =or7L

15

Un(erstan(in% trainin% an( its #ro ess!

To under*-and ho/ -rainin, *hould be de.eloped and opera-ed /i-hin an or,aniAa-ion, -he fir*- re@uire"en- i* -o apprecia-e learnin, -heory and approache* -o pro.idin, learnin, and de.elop"en- oppor-uni-ie* in or,aniAa-ion*! I- i* -hen nece**ary -o under*-and -he follo/in, approache* -o -rainin,! 8) Trainin% Philoso#h&! 9) T&#es An( Pro ess O- Trainin%! :) I(enti-&in% Trainin% Nee(s! ;) Plannin% Trainin%! <) Con(' tin% Trainin%! =) Res#onsi*ilit& /or Trainin%! >) E$al'atin% Trainin%! 8) Trainin% Philoso#h& The -rainin, philo*ophy of an or,aniAa-ion e0pre**e* -he de,ree of i"por-ance ia--ache* -o -rainin,! Or,aniAa-ion* /i-h a po*i-i.e -rainin, philo*ophy under*-and -ha-hey li.e in a /orld /here effec-i.ene** i* achie.ed by ha.in, hi,her @uali-y people -han o-her or,aniAa-ion* e"ploy, and -ha- -hi* need /ill no- be *a-i*fied unle** -hey in.e*- in de.elopin, -he *7ill* and co"pe-encie* of -heir people! They al*o reco,niAe -ha- ac-ual or po-en-ial *7ill *hor-a,e* can -hrea-en -heir fu-ure pro*peri-y and ,ro/-h! In hard econo"ic -er"*, -he*e or,aniAa-ion* are con.inced -ha- -rainin, i* an in.e*-"en-ha- /ill pay off! They under*-and -ha- i- "ay be difficul- -o calcula-e -he re-urn on -hain.e*-"en- bu- -hey belie.e -ha- -he -an,ible and in-an,ible benefi-* of -rainin, /ill "ore -han 8u*-ify -he co*-! I- i* no- enou,h, ho/e.er, -o belie.e in -rainin, a* an ac- of fai-h! Thi* belief "u*- be *uppor-ed by a po*i-i.e and reali*-ic philo*ophy of ho/ -rainin, con-ribu-e* -o -he bo--o" line! Underpinnin, -hi* belief i* -he need -o *e- concre-e ob8ec-i.e* for -rainin, in -er"* of a re-urn on in.e*-"en-, in -he *a"e /ay a* o-her in.e*-"en-* ha.e -o de"on*-ra-e a pay'bac7! The "ain area* in /hich *uch a philo*ophy *hould be de.eloped are -he follo/in,H A *-ra-e,ic approach -o -rainin,H -hi* -a7e* a lon,'-er" .ie/ of /ha- *7ill*, 7no/led,e and le.el* of co"pe-ence e"ployee* of -he or,aniAa-ion need! Rele.anceH Trainin, "u*- be rele.an- -o iden-ify appropria-e -rainin, need*! Proble"'ba*edH Trainin, *hould be proble"'ba*ed in -he *en*e -ha- i- *hould be planned -o fill -he ,ap* be-/een /ha- people can do and /ha- -hey need -o do, no/ and in -he fu-ure! 1<

Ac-ion'orien-a-edH Trainin, philo*ophy *hould *-re** -ha- -rainin, e0i*-* -o "a7e -hin,* happen, -o ,e- people in-o ac-ion, and -o en*ure -ha- -hey can do -hin,* -hey are doin, no/ be--er, or /ill be able -o do -hin,* -ha- -hey could no- do before! Perfor"ance'rela-ed -rainin,H A perfor"ance'rela-ed -rainin, philo*ophy in.ol.e* -rainin, *pecifically -o perfor"ance and co"pe-ence re@uire"en-*! Con-inuou* de.elop"en-H Learnin, i* a con-inuou* proce** and, -herefore, a policy of con-inuou* de.elop"en- *hould be pur*ued! Trainin, policie*H The*e *hould pro.ide ,uideline* on -he a"oun- of -rainin, needed, -he propor-ion of -urno.er -ha- *hould be alloca-ed -o -rainin,, -he *cope and ai"* of -rainin, *che"e*, and -he alloca-ion of re*pon*ibili-ie* for -rainin,!

9) T&#es An( The Pro ess O- Trainin% a) ,&stemati trainin% M1y*-e"a-ic -rainin, i* -rainin, /hich i* *pecifically de*i,ned -o "ee- defined need*! Ii* planned and pro.ided by people /ho 7no/ ho/ -o -rain, and -he i"pac- of -rainin, i* carefully e.alua-edN! I- i* ba*ed on a *i"ple, four'*-a,e "odel e0pre**ed a* follo/*H Define -rainin, need*! Decide /ha- *or- of -rainin, i* re@uired -o *a-i*fy -he*e need*! U*e e0perienced and -rained -rainer* -o plan and i"ple"en- -rainin,! 4ollo/ up and e.alua-e -rainin, -o en*ure -ha- i- i* effec-i.e!

The "odel of s&stemati trainin% pro.ide* a ,ood ba*i* for plannin, -rainin, pro,ra""e*, bu- i- i* of-en o.er*i"plified K -rainin, i* a "ore co"ple0 proce** -han -hi*! Ano-her dra/bac7 of *y*-e"a-ic -rainin, i* -ha- in*ufficien- e"pha*i* i* placed on -he re*pon*ibili-ie* of "ana,er* and indi.idual* for -rainin,! The concep- of #lanne( trainin% pro.ide* a "ore co"prehen*i.e de*crip-ion of -he -rainin, proce**! *) Planne( trainin% Planned -rainin, i* defined by Jenney and Reid a* Ma delibera-e in-er.en-ion ai"ed aachie.in, -he learnin, nece**ary for i"pro.ed 8ob perfor"anceN! The proce** of planned -rainin, con*i*-* of -he follo/in, *-ep*H Iden-ify and define -rainin, need*! Define -he learnin, re@uired! Define -he ob8ec-i.e* of -rainin,! Plan -rainin, pro,ra""e*! Decide /ho pro.ide* -he -rainin,! I"ple"en- -he -rainin,!

:) I(enti-i ation O- Learnin% An( Trainin% Nee(s Trainin, "u*- ha.e a purpo*e and -ha- purpo*e can be defined only if -he learnin, need* of -he or,aniAa-ion and -he ,roup* and indi.idual* /i-hin i- ha.e been *y*-e"a-ically iden-ified and analyAed! Accordin, -o Je"p-on , -rainin, need* can be iden-ified a- -he indi.idual and -he or,aniAa-ion le.el! 13

At the in(i$i('al le$el Iden-ifica-ion /ill need -o be,in /i-h -he 8ob de*crip-ion! Thi* /ill pro.ide a li*of -he *7ill* and 7no/led,e re@uired! I- can be co"pared /i-h -he ac-ual *7ill* and 7no/led,e -ha- -he 8ob holder proce**e*! Ano-her approach could be -o loo7 a- cri-ical inciden-* o.er, *ay, -he pa*- -hree "on-h* -ha- /ere par-icularly challen,in, or *-re**ful! The -rainin, can -hen be direc-ed a- -he area* -ha- are "o*- rele.an-! 9ana,er* /ill al*o be able -o iden-ify -rainin, for -heir *ubordina-e*! One of -he be*- /ay* of achie.in, -hi* i* -hrou,h -he apprai*al in-er.ie/, /here a,reed -rainin, need* can be iden-ified! Indi.idual* "ay re@ue*- -rainin, -ha- -hey percei.e /ill e@uip -he" for a chan,e of 8ob, ei-her la-erally or -hrou,h pro"o-ion! At the or%ani7ational le$el Trainin, need* "ay be iden-ified -hrou,h -he perfor"ance apprai*al *y*-e"! Thi* "ay pro.ide -he 7ey channel for feedin, bac7 indi.idual need*! The infor"a-ion *hould be proce**ed by a hu"an re*ource profe**ional in order -o plan -he o.erall need* of -he or,aniAa-ion! The "ana,e"en- -ea" "ay iden-ify area* fro" -he corpora-e plan -ha- -hey /anincluded in -he -rainin, plan*!

;) Plannin% Trainin% Pro%rammes E.ery -rainin, pro,ra""e need* -o be de*i,ned indi.idually, and -he de*i,n /ill con-inually e.ol.e a* ne/ learnin, need* e"er,e, or /hen feedbac7 indica-e* -hachan,e* are re@uired! Accordin, -o Je"p-on, before con*idera-ion i* ,i.en -o *pecial a*pec-* of -rainin, pro,ra""e* for "ana,er*, -ea" leader*, craf- and -echnical -rainee*, and office *-aff, deci*ion* are nece**ary in -he follo/in, area*H Ob8ec-i.e*H The ob8ec-i.e* need -o be con*idered a,ain*- -he de*ired re*ul-*! The end're*ul- /ill be -he ac@ui*i-ion of a ne/ *7ill or chan,ed beha.iour! 17ill* and beha.iour* can be learned! A *7ill can be learn- in i*ola-ion /herea* a beha.ioural chan,e /ill lead -o per"anen- chan,e in -he .alue* and beha.iour* held! Tha"ean*, -eachin, -he *7ill of 8u,,lin, -o people /ho can no- 8u,,le i* achie.able! Loca-ionH I* -he -rainin, -o be on'*i-eL I* -he -rainin, -o be run by an e0-ernal *ourceL Ti"in,H I* -here an op-i"u" -i"e for -he -rainin, -o -a7e placeL =ha- i* -he dura-ion of -he -rainin,, and if i- i* -o be a *erie* of cour*e* doe* a pilo- cour*e need -o be plannedL Le.elH If -he -rainin, i* -o be 8u*- concep-ual, are -he -rainee* e0perienced enou,h -o be able -o rela-e i- -o -he /or7 *i-ua-ionL Techni@ue*H Con*idera-ion *hould be ,i.en -o ele"en-* of -echni@ue! I* iappropria-e -o u*e ca*e *-udie* or role play*L =ha- i* -he ob8ec-i.i-y le.el of -he -rainer and -he e0pec-a-ion of -he -raineeL There i* a .arie-y of -rainin, -echni@ue* -ha- can be u*ed! 1>

The*e -echni@ue* can be di.ided in-oH On'-he'8ob -echni@ue*, /hich are prac-iced on a'day'-o'day ba*i* or a* par- of a *pecially -ailored -rainin, pro,ra""e! The*e -echni@ue* include de"on*-ra-ion, coachin,, 8ob ro-a-ion, planned e0perience and "en-orin, Off'-he'8ob -echni@ue*, /hich are u*ed in for"al -rainin, cour*e* a/ay fro" -he place of /or7! The*e -echni@ue* include lec-ure*, -al7*, di*cu**ion*, -he di*co.ery "e-hod, ca*e *-udy, role'playin,, *i"ula-ion, ,roup e0erci*e*, -ea" buildin,, di*-ance learnin,, ou-door learnin, and /or7*hop*! On' or off'-he'8ob -echni@ue*, /hich include in*-ruc-ion, @ue*-ion and an*/er, ac-ion learnin,, a**i,n"en-*, pro8ec-*, ,uided readin,, co"pu-er'ba*ed -rainin,, in-erac-i.e .ideo and .ideo! <) Con(' tin% Trainin% Pro%rammes The only ,eneral rule* for conduc-in, -rainin, pro,ra""e* are -ha- fir*-, -he cour*e* *hould con-inually be "oni-ored -o en*ure -ha- -hey are proceedin, accordin, -o plan and /i-hin -he a,reed bud,e- and *econd, all -rainin, *hould be e.alua-ed af-er -he e.en- -o chec7 on -he e0-end -o /hich i- i* deli.erin, -he re@uired re*ul-*! There are, ho/e.er, a nu"ber of con*idera-ion* /hich affec- -he conduc- of -rainin, for *pecific occupa-ion*, and -ho*e concernin, "ana,er* and -ea" leader*, *ale* *-aff, *7illed /or7er* and office *-aff are -he follo/in,H 9ana,e"en- and -ea" leader -rainin,! 1ale* -rainin,! Technical and *7ill or craf- -rainin,! Trainin, office *-aff! Tea" buildin, -rainin,! 9ee-in, -he -rainin, need* of *pecial ,roup*!

=) Res#onsi*ilit& /or Trainin% I- i* belie.ed -ha- "o*- learnin, occur* on -he 8ob -hrou,h coachin,, planned e0perience and *elf'de.elop"en-! The onu* i* on "ana,er* and indi.idual* -o en*ure -ha- i- -a7e* place! 1enior "ana,e"en- "u*- crea-e a learnin, or,aniAa-ion in /hich "ana,er* reco,niAe -ha- -rainin, and de.elop"en- are a 7ey par- of -heir role and one on /hich -heir perfor"ance /ill be a**e**ed! The role of a *pecialiAed -rainin, func-ion i* ,enerally -o pro.ide ad.ice and ,uidance -o "ana,er* on -heir -rainin, re*pon*ibili-ie*! 1o"e of -he re*pon*ibili-ie* of a -rainin, func-ion are -he follo/in,H De.elopin, -rainin, *-ra-e,ie* /hich *uppor- -he achie.e"en- of bu*ine** *-ra-e,ie*! AnalyAin, and iden-ifyin, corpora-e and occupa-ional -rainin, need*! De.elopin, propo*al* on ho/ -he*e need* *hould be *a-i*fied! Preparin, plan* and bud,e-* for -rainin, ac-i.i-ie*! Iden-ifyin, e0-ernal -rainin, re*ource*, *elec-in, e0-ernal -rainin, pro.ider*, *pecifyin, /ha- i* re@uired fro" -he" and en*urin, -ha- -heir deli.ery of -rainin, "ee-* -he *pecifica-ion! 1$

Ad.i*in, on e0-ernal -rainin, cour*e* for indi.idual* or ,roup*! Or,aniAin, in-ernal cour*e* and -rainin, pro,ra""e*, bu- of-en relyin, on ou-*ide help for -he /hole or par- of for"al -rainin, cour*e* Trainin, "ana,er*, *uper.i*or* and "en-or* in -heir -rainin, re*pon*ibili-ie*! Pro.idin, help and ,uidance -o indi.idual* in -he prepara-ion and i"ple"en-a-ion of per*onal de.elop"en- plan*! 9oni-orin, and e.alua-in, -he effec-i.ene** of -rainin, -hrou,hou- -he or,aniAa-ion!

>) E$al'ation O- Trainin% One of -he "o*- nebulou* and un*a-i*fac-ory a*pec-* of -rainin, pro,ra""e* i* -he e.alua-ion of -heir effec-i.ene**! E.alua-ion ha* been defined by a"blin, a* Many a--e"p- -o ob-ain infor"a-ion #feedbac7) on -he effec-* of a -rainin, pro,ra""e, and -o a**e** -he .alue of -he -rainin, in -he li,h- of -ha- infor"a-ionN! E.alua-ion lead* -o con-rol /hich "ean* decidin, /he-her or no- -he -rainin, /a* /or-h -he effor- and /hai"pro.e"en-* are re@uired -o "a7e i- e.en "ore effec-i.e! Accordin, -o a"blin, -here are fi.e le.el* a- /hich e.alua-ion can -a7e placeH Reac-ion* of -rainee* -o -he -rainin, e0perience i-*elf! Learnin, e.alua-ion re@uire* -he "ea*ure"en- of /ha- -rainee* ha.e learned a* a re*ul- of -heir -rainin,! ?ob beha.iour e.alua-ion i* concerned /i-h "ea*urin, -he e0-en- -o /hich -rainee* ha.e applied -heir learnin, on -he 8ob! Or,aniAa-ional uni- e.alua-ion a--e"p-* -o "ea*ure -he effec- of chan,e* in -he 8ob beha.iour of -rainee* on -he func-ionin, of -he par- of -he or,aniAa-ion in /hich -hey are e"ployed! Ul-i"a-e .alue e.alua-ion ai"* -o "ea*ure ho/ -he or,aniAa-ion a* a /hole ha* benefi-ed fro" -he -rainin, in -er"* of ,rea-er profi-abili-y, *ur.i.al or ,ro/-h!

Trainees an( Trainers

1ince -he real or,aniAa-ional need* are 7no/n, -he proce** of -rainin, can be,in! E0clu*i.e of -he -rainin, -echni@ue*, -he -rainee* and -he -rainer* con*-i-u-e o-her 7ey ele"en-* of a -rainin, pro,ra""e! The -rainee* The *elec-ion of -rainee* i* a .ery i"por-an- ac-i.i-y in order for an or,aniAa-ion -o achie.e de*irable -rainin, re*ul-*! Accordin, -o Peel, -he ele"en-* of -rainee* /hich ha.e -o be -a7en in-o con*idera-ion in order for -he *elec-ion of appropria-e -rainin, "e-hod* are -he follo/in,H o/ "any -hey are! The le.el of educa-ion -hey ha.e! The @ualifica-ion* -hey ha.e! &(

The e0perience -hey ha.e! =hy -hey are cho*en! =ha- 8ob -hey do no/! =hy -hey ha.e -o be -rained! If -hey /or7 a* a -ea"!

The -rainer* Trainer* con*-i-u-e -he 7ey for -he *ucce**ful holdin, of a -rainin, pro,ra""e! I- i* really difficul- for an or,aniAa-ion -o *ucceed effec-i.e -rainin, if -he -rainer* do noha.e -he nece**ary abili-ie* for -ha-! Accordin, -o Peel , po**ible -rainer* can beH In*ide -he co"pany -rainer*! Ou-*ide con*ul-an-*! Uni.er*i-ie*! 9ana,er*! Collea,ue*!

9any e"ployee* of -he *a"e co"pany can be e0cellen- /i-h -heir /or7 bu- i- can be pro.ed -ha- -hey are no- rele.an- -o be -rainer*! Accordin, -o 1-ou- , -he ideal -rainer "u*- beH Jno/led,eable abou- -he or,aniAa-ion! Able -o co""unica-e effec-i.ely and li*-en carefully -o o-her*! Able -o analyAe and *ol.e proble"*! 4le0ible in -he u*e of -rainin, "e-hod*!

T+E TRAINING MODEL,

The Trainin% Mo(els Can ?e Classi-ie( As3 Cla**roo" -rainin,! On'-he' 8ob' -rainin,! Elec-ronic ba*ed -rainin,

Classroom ?ase( Trainin% Cla**roo" ba*ed or in*-ruc-or led -rainin, ha* been -he -radi-ional /ay of -rainin, and accoun-* for o.er <( ; of -rainin, in leadin, fir"*! One ad.an-a,e of -hi* "ode of -rainin, i* -ha- i- allo/* for i""edia-e feedbac7! The in*-ruc-or i* able -o a**e** -he *-uden-:* abili-y -o follo/ and *peed of under*-andin, and ad8u*- -he deli.ery "e-hod accordin,ly! Trainin, i* a for" of co""unica-ion and a* /i-h o-her for"* of &1

co""unica-ionO infor"a-ion i* -ran*"i--ed no- only /i-h /ord* bu- by o-her cue* li7e body lan,ua,e, e"o-ional e0pre**ion* li7e *hoc7, and *urpri*e! 1uch 7ind of co""unica-ion i* only po**ible in a cla**roo" *e--in,! Learner* and -he in*-ruc-or are able -o *hare e0perience* /hich add -o -he *-uden-*: under*-andin,! =i-h cla**roo" -rainin, a lo- of infor"a-ion can be pa**ed /i-hin a *hor- -i"e! The in*-ruc-or i* able -o "a7e *ure -ha- /ha- i* nece**ary -o be co.ered for -he par-icular *7ill re@uired i* included in -he cour*e! The in*-ruc-or i* -herefore able -o a**e** /hen -he *-uden- ha* ac@uired -he re@uired *7ill*! Cla**roo" -rainin, can be *aid -o offer full in-erac-ion /hich en*ure* "a0i"u" *7ill* -ran*fer! One di*ad.an-a,e* of cla**roo" -rainin, i* -ha- i- re@uire* par-icipan-* -o be a/ay fro" -here /or7 place* and durin, -ha- -i"e -hey are no- produc-i.e! If -here i* need -o con*ul- -he" for *o"e ur,en- "a--er*, i- "ay no- be po**ible! Al*o -o "o.e -o -he -rainin, cen-re* "ay be e0pen*i.e becau*e -he e"ployer ha* -o pay for -ra.el and ho-el acco""oda-ion! Cla**roo" -rainin, can be conduc-ed /i-hin an in*-i-u-ion o/ned by -he or,aniAa-ion or carried ou- by ano-her or,aniAa-ion!

On The @o* Trainin% On -he 8ob -rainin, re@uire* -ha- -he e"ployee /or7 under an e0perienced per*on fro" /ho" he ha* -o learn -he ne/ *7ill*! Thi* "odel of -rainin, ha* -he ad.an-a,e -ha- -he e"ployee i* learnin, in real life *i-ua-ion and hence re-en-i.e abili-y i* hi,he*-! Al*o -here i* i""edia-e feedbac7 a* -o -he re*ul-*! =herea* in cla**roo" -rainin, one ha* -o /ai- -o *ee ho/ -he e"ployee applie* -he *7ill* learned, on -he 8ob -rainin, -he e"ployer i* able -o *ee i""edia-ely /he-her -he e"ployee ha* ac@uired -he *7ill or no-! Thi* "ode of -rainin, i* cheap a* -here are no e0-ra e0pen*e* -o be paid! There are ho/e.er *eriou* *hor-co"in, /i-h -hi* "odel! I- i* only li"i-ed -o *7ill* -haor,aniAa-ion already ha*! The ra-e of learnin, i* al*o *lo/ a* -he e"ployee learn* only /ha- i* rela-ed -o /ha- i* happenin, /hen he i* a- -he place of /or7! There i* -he dan,er -ha- -he e"ployee /ill -a7e /ha- e.er prac-ice a- -he /or7 place #/he-her ,ood or bad) a* -he *-andard! 6ad prac-ice* *o"e-i"e* -a7e roo- in a par-icular *ec-ion! Al*o no- all people are ,ood -eacher* e.en if -hey "ay be e0cellen- /or7er*! The officer a**i,ned -o offer on -he 8ob -rainin, "ay delibera-ely /i-hhold .aluable infor"a-ion fearin, -ha- -he ne/ e"ployee "ay -a7e o.er hi* 8ob! I- "u*- be no-ed -ha-, *ince -hi* -rainin, i* conduc-ed on li.e e@uip"en-, care "u*- be -a7en in allo/in, -he -rainee -o ha.e hand*'on'e0perience un-il *ufficien- co"pe-ence &&

ha* been ,ained! If no- properly under-a7en, i- "ay be co*-ly -hrou,h poor /or7"an*hip /hich "ay re*ul- in unnece**ary faul-*! Ele troni ?ase( Trainin% =i-h -he ad.ance* in infor"a-ion -echnolo,y "ore and "ore -rainin, i* no/ bein, carried on elec-ronically! Thi* ha* -a7en "any na"e* *uch a* =eb'ba*ed -rainin, #=6T), Co"pu-er 6a*ed Trainin, #C6T), Di*-an- learnin,, CD'RO9 -rainin,, and In-erne- 6a*ed Trainin, #I6T)! Thi* 7ind of learnin, ran,e fro" li.e -/o'/ay in-erac-ion includin, .ideo and audio in-erac-ion! I- "ay -a7e -he for" of di*-ribu-ion of learnin, "a-erial .ia -he in-erne-! Ano-her /ay i* *earchin, -he in-erne- for infor"a-ion u*in, po/erful *earch en,ine*! Al*o *pecialiAed -rainin, cen-er* offer -rainin, o.er -he In-erne-! Thi* ne/ "odel of -rainin, achie.e* co*- and -i"e *a.in,*! E"ployee* learn a- -here o/n pace and "odule* can be -ailored -o *ui- each indi.idual e"ployee! Thi* "e-hod a**u"e* -ha- co"pu-er* are /idely a.ailable and -here i* co"pany'/ide co"pu-er li-eracy! Thi* i* far fro" bein, -he ca*e! There i* al*o -he accep-ance *-a,e /hich e"ployee* "u*- under,o! Al*o =eb ba*ed -rainin, could cau*e "any di*-rac-ion* a* -he e"ployee* -ry -o do/n load infor"a-ion fro" -he In-erne-! To *ie.e ou- "a-erial* -ha- are rele.an- and -ho*e -ha- are no- rele.an- appear* -o be a daun-in, -a*7 a* /ell!

Most Trainin% , hemes An( Pro esses Are ?ase( On The /ollowin% ,te#s3 1) I(enti-i ation An( ,ele tion O- Trainin% An( De$elo#ment Metho(s! &) Creatin% Trainin% ?'(%et! %) ,ele tin% Trainin% Metho(s & Desi%nin% Mo('les! D) Im#lementation O- The Trainin% Pro%ramme! 5) E$al'ation O- The Trainin% Pro%ramme! 1) I(enti-i ation O- Trainin% Nee(s Trainin, ha* al/ay* been i"por-an-! In recen- year*, ho/e.er, -he proce** of -rainin, i* "ore i"por-an- -han e.er in order for or,aniAa-ion* -o cope /i-h accelera-in, chan,e /hich affec-* e0i*-en- -rainin, need* #e, inefficien- 8ob perfor"ance) and fu-ure -rainin, need* #e, re*pondin, -o -he con-inuou* pro,re** of -echnolo,y)!

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Accordin, -o Jenney and Reid, -he "o*- co""on "e-hod* of dia,no*i* of or,aniAa-ional -rainin, need* are -he follo/in,H E.alua-ion of per*onnel! The direc-or #or a -ea") e.alua-e* -he per*onnel:* perfor"ance! Thi* proce** -a7e* place periodically /i-h an e.alua-ion for"! Thafor" con-ain* @ue*-ion* in /hich -he abili-y -o -a7e ,ood 7no/led,e and -he abili-ie* of or,aniAin,, leader*hip and pro,re** /ill be repor-ed! Analy*i* of /or7! E.ery *-ep /hich -a7e* place durin, -he /or7 perfor"ance e0a"ined in order -o de-er"ine if i- i* really needed! Af-er de-er"inin, -he nece**ary *-ep*, -he area* in /hich e"ployee* need -rainin, "u*- be iden-ified! Analy*i* of *7ill*! The -rainer "u*- fir*- iden-ify -he difference* be-/een ne/ and e0perienced e"ployee*, in rela-ion -o -heir effec-i.ene**! The*e difference* /ill *ho/ -he *iAe of -he -rainin, need for -he ne/ e"ployee*! Ob*er.a-ion! Ob*er.a-ion can help -he -rainer find ou- /ha- an e"ployee doe* nodo correc-ly and in -ha- /ay -o de-er"ine -he -rainin, need*! Chan,e* in -he or,aniAa-ion or -he 8ob! The crea-ion of ne/ 8ob po*i-ion*, -he aboli-ion of old po*i-ion* and -he in-e,ra-ion of po*i-ion* are *o"e i"por-anchan,e* /hich of-en -a7e place in a co"pany and ,enera-e -he need for -rainin,! In-er.ie/* be-/een *uper ordina-e* and *ubordina-e*! Eery of-en, /hen -he *uper ordina-e and -he *ubordina-e di*cu** "a--er* /hich concern -he or,aniAa-ion, i- i* a ,ood oppor-uni-y -o di*cu** -rainin, need* a* /ell! The*e in-er.ie/* can be for"al or infor"al! Analy*i* of da-a! 1elec-in, da-a fro" depar-"en-al record* #*uch a* per*onnel *-a-i*-ic*, acciden- record*, -rainin, repor-*, and *-aff apprai*al for"*) al*o help* -o iden-ify -rainin, need*! =ha- o-her or,aniAa-ion* do! Accordin, -o -hi* "e-hod, *"all or,aniAa-ion* "u*-a7e ad.an-a,e of infor"a-ion abou- /ha- lar,er or,aniAa-ion* do in rela-ion -o -rainin,!

Trainin, need* analy*i* i* -he fir*- cri-ical *-a,e in -he -rainin, cycle! The cycle i* con-inuou*! The e.alua-ion *-ep include* a re'a**e**"en- of -rainin, need*! There are "any a*pec-* -o -rainin, need* analy*i*, bu- -he e**en-ial ac-i.i-y in.ol.e*H De-er"inin, /ha- i* re@uired -o co"ple-e -he /or7 ac-i.i-yO De-er"inin, -he e0i*-in, *7ill le.el* of -he *-aff co"ple-in, -he /or7H De-er"inin, -he -rainin, ,ap #if any)!

The -rainin, ,ap i* -he difference be-/een re@uired and e0i*-in, *7ill le.el*! The /ord P*7illP i* ,eneric in -hi* ca*e ' i- include* -he 7no/led,e, *7ill*, a--i-ude and ap-i-ude re@uired -o under-a7e -he ac-i.i-y efficien-ly and effec-i.ely! &D

Trainin, need analy*i* i* done a- -hree le.el* 1! Or,aniAa-ional analy*i* &! Per*onal Analy*i* %! Ta*7 Analy*i* Or%ani7ational Anal&sis A in.ol.e* de-er"inin,H The appropria-ene** of -rainin,, ,i.en -he bu*ine** *-ra-e,y Re*ource* a.ailable for -rainin, 1uppor- by "ana,er* and peer* for -rainin, Tas" Anal&sis A in.ol.e*H Iden-ifyin, -he i"por-an- -a*7* and 7no/led,e, *7ill, and beha.ior* -haneed -o be e"pha*iAed in -rainin, for e"ployee* -o co"ple-e -heir -a*7*

Person Anal&sis A in.ol.e*H De-er"inin, /he-her perfor"ance deficiencie* re*ul- fro" a lac7 of 7no/led,e, *7ill, or abili-y #a -rainin, i**ue) or fro" a "o-i.a-ional or /or7 de*i,n proble" Iden-ifyin, /ho need* -rainin, De-er"inin, e"ployee*: readine** for -rainin,

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LE1EL, O/ TRAINING NEED ANAL0,I,

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Bhat is the Conte5tC

Or,aniAa-iona l analy*i*

Ta*7 Analy*i*

In what (o the& nee( trainin%C

Per*onal analy*i*

Bho nee(s the trainin%C

2) Creating A Training Budget Budgeting for training does not mean using surplus money when its available. Instead, you should build a separate line item for training into your yearly budget. A training budget should include the following costs:

Initial communication about the training program Training delivery (e.g. classes, video tutorials, e-learning, course fees) Training materials (workbooks, videos) Staff time (including replacement time) Instructor fee Travel, lodging or meal expenses required to participate Ongoing training (upkeep) Contingencies &3

Managing the Budget Once approved, your training budget will need careful management to ensure that costs stay on track. Unforeseen events can lead to changing costs. A specially trained staff member might unexpectedly leave the company before their knowledge is passed on to others. Training costs will increase if you need to rely on external resources. How Much to Spend? Many large organizations commit to investing anywhere from two to five percent of salary budgets back into training. While that may not be realistic for you, it's important to find a number you feel your budget can absorb. Base the figure you'll use on your needs analysis. You may be tempted to use the least expensive trainers or training materials available. Often, using "b" level resources produces "b" results. Increase the likelihood of success by always striving for A's. Use the best caliber training you can afford. Ways to Save Depending on the size of your staff, you may find training costs add up quickly. Here are some ways you can save on costs:

Group training: earn volume discounts by training numerous employees at once (sometimes as few as three participants will qualify) Re-use materials: training materials such as videos have a long shelf life and may be used repeatedly Teach one, teach all: spend on off-site training for one employee, but have him or her present their knowledge to remaining staff E-learning: electronic options are cheaper than traditional, instructor-led training

Another tip is to negotiate free or reduced-cost training from your vendors, who will be happy to help you if it means their product will be successful. Remember, the right training program will save you money in the long run. Securing Commitment Don't forget that employee commitment is necessary for training to succeed. One way to ensure employees take the effort seriously is to have those getting specialized training to share the cost. Employees who have made a personal investment in learning will be more focused on completing the task. If you are footing the bill, get employees to commit to working for you for a specified period of time following the training's completion. Let them know you will require reimbursement if they aren't able to fulfill the agreement. &>

It is also important to have full support for training efforts from senior people in your organization. If they understand the long-term value of employee development, they should be able to help by earmarking funds for training. :) ,ele tin% O- A Trainin% Metho(s! The be*- -ype of -rainin, "e-hod* ha* -o be *elec-ed 7eepin, in "ind -he e"ployee* need* and capabili-ie*! Q Le t're The Lec-ure i* an efficien- "ean* of -ran*"i--in, lar,e a"oun-* of fac-ual infor"a-ion -o a rela-i.ely lar,e nu"ber of people a- -he *a"e -i"e! I- i* -radi-ional "e-hod of -eachin, and i* u*ed in "any -rainin, pro,ra"*! A *7illed lec-ure can or,aniAe "a-erial and pre*en- i- in a clear and under*-andable /ay! o/ e.er a lec-ure doe*n:- allo/ ac-i.e par-icipa-ion by learner*! Q Case metho( A Trainin, "e-hod in /hich -rainee* are e0pec-ed -o *-udy -he infor"a-ion pro.ided in -he ca*e and "a7e deci*ion* ba*ed on i-! Q ,im'lations 1i"ula-or* are -rainin, de.ice* of .aryin, de,ree* of co"ple0i-y -ha- duplica-e -he real /orld! 1i"ula-ion refer* -o crea-in, an ar-ificial learnin, en.iron"en- -ha- appro0i"a-e* -he ac-ual 8ob condi-ion* a* "uch a* po**ible! Q A##renti eshi# Thi* -ype of -rainin, refer* -o -he proce** of ha.in, ne/ /or7er, called an appren-ice, /or7 alon,*ide and under -he direc-ion of *7illed -echnician! Q Internshi#s In-ern*hip* and a**i*-an-*hip* pro.ide -rainin, *i"ilar -o appren-ice*hip -rainin,O ho/e.er: a**i*-an-*hip* and in-ern*hip* -ypically refer -o occupa-ion* -ha- re@uire a hi,her le.el of -he for"al educa-ion -han -ha- re@uired by -he *7illed -rade*! 9any colle,e* and uni.er*i-ie* u*ed -o de.elop a,ree"en-* /i-h or,aniAa-ion* -o pro.ide in-ern*hip* oppor-uni-ie* for *-uden-*! Q Coa hin% an( Mentorin% 1o"e or,aniAa-ion* a**i,n an e0perienced -o *er.e a* a "en-or for ne/ e"ployee*! Effec-i.e "en-or* -each -heir pro-R,R* 8ob *7ill*, pro.ide e"o-ional *uppor- and encoura,e"en-! Coachin, and "en-orin, are pri"arily on'-he'8ob de.elop"enapproache* e"pha*iAin, learnin, on a one'-o'one ba*i*! Coachin, i* of-en con*idered a re*pon*ibili-y of -he i""edia-e bo** /ho ha* ,rea-er e0perience or e0per-i*e and i* in -he po*i-ion -o offer *a,e ad.ice! The *a"e i* -rue /i-h a "en-or, bu- -hi* per*on "ay be loca-ed el*e/here in -he or,aniAa-ion or e.en in ano-her fir"! The rela-ion*hip "ay be e*-abli*hed for"ally or i- "ay de.elop on an infor"al ba*i*! Q Dis 'ssions Conference* and ,roup di*cu**ion*, u*ed e0-en*i.ely for "a7in, deci*ion*, can al*o be u*ed a* a for" of -rainin, becau*e -hey pro.ide foru"* /here indi.idual* are able -o &$

learn fro" one ano-her! A "a8or u*e of -he ,roup di*cu**ion i* -o chan,e a--i-ude* and beha.ior*! Q Games 1i"ula-ion* -ha- repre*en- ac-ual bu*ine** *i-ua-ion* are referred -o a* bu*ine** ,a"e*! The*e *i"ula-ion* a--e"p- -o duplica-e *elec-ed par-* of a par-icular *i-ua-ion, /hich are -hen "anipula-ed by -he par-icipan-* Q Role #la&in% A Trainin, "e-hod in /hich par-icipan-* are re@uired -o re*pond -o *pecific proble"* -hey "ay ac-ually encoun-er in -heir 8ob*! Q Com#'terD*ase( Co"pu-er ba*ed -rainin, i* a -eachin, "e-hod -ha- -a7e* ad.an-a,e of -he *peed, "e"ory, and da-a "anipula-ion capabili-ie* of -he co"pu-er for ,rea-er fle0ibili-y of in*-ruc-ion! Q M'ltime(ia 9ul-i"edia i* an applica-ion -ha- enhance* co"pu-er'ba*ed learnin, /i-h audio, ani"a-ion, ,raphic*, and in-erac-i.e .ideo! Q 1irt'al realit& I- i* a uni@ue co"pu-er'ba*ed approach -ha- per"i-* -rainee* -o .ie/ ob8ec-* fro" a per*pec-i.e o-her/i*e i"prac-ical or i"po**ible! Q 1i(eo Trainin% The u*e of .ideo-ape* con-inue* -o be a popular Trainin, "e-hod! An illu*-ra-ion of -he u*e of .ideo-ape* i* pro.ided by beha.ior "odelin,! I- ha* lon, been a *ucce**ful Trainin, approach -ha- u-iliAe* .ideo-ape* -o illu*-ra-e effec-i.e in-erper*onal *7ill* and ho/ "ana,er* func-ion in .ariou* *i-ua-ion*! Q 1esti*'le trainin% Trainin, -ha- -a7e* place a/ay fro" -he produc-ion area on e@uip"en- -ha- clo*ely re*e"ble* -he ac-ual e@uip"en- u*ed on -he 8ob! :) Deli$erin% The Trainin%! The -rainin, pro,ra" -ha- re*ul-* fro" a**e**"en- *hould be a direc- re*pon*e -o an or,aniAa-ional proble" or need! Approache* .ary by loca-ion, pre*en-a-ion, and -ype! The*e are *u""ariAed belo/ -he 1! Loca-ion Op-ion* a! On -he 8obH Trainin, i* a- -he ac-ual /or7 *i-e u*in, -he ac-ual /or7 e@uip"enb! Off -he 8obH Trainin, a/ay fro" -he ac-ual /or7 *i-e! Trainin, i* a- a Trainin, facili-y de*i,ned *pecifically for Trainin,! 4or -he deli.ery of -he -rainin, i- "u*- be -a7en care -ha- -he be*- "e-hod*, facul-y, and en.iron"en- are cho*en *o a* -he -rainin, ,e- ab*orbed! 1ucce** of -he -rainin, i* direc-ly rela-ed -o ab*orp-ion and i"ple"en-a-ion of -he -rainin, infor"a-ion ,i.en! I*hould be /ell de*i,ned and /ell planned! ;) E$al'atin% Trainin% %(

The credibili-y of -rainin, i* ,rea-ly enhanced /hen i- can be *ho/n -ha- -he or,aniAa-ion ha* benefi-ed -an,ibly fro" *uch pro,ra"*! Or,aniAa-ion* ha.e -a7en *e.eral approache* in a--e"p-in, -o de-er"ine -he /or-h of *pecific pro,ra"*! In -hi* pha*e, -he effec-i.ene** of -he -rainin, i* a**e**ed! Effec-i.ene** can be "ea*ured in "one-ary or non'"one-ary -er"*! I- i* i"por-an- -ha- -he -rainin, be a**e**ed on ho/ /ell i- addre**e* -he need* i- /a* de*i,ned -o addre**! Q Parti i#ants. O#inions H E.alua-in, a -rainin, pro,ra" by a*7in, -he par-icipan-*: opinion* of i- i* an ine0pen*i.e approach -ha- pro.ide* an i""edia-e re*pon*e and *u,,e*-ion* for i"pro.e"en-*! The ba*ic proble" /i-h -hi* -ype of e.alua-ion i* -ha- i- i* ba*ed on opinion ra-her -han fac-! In reali-y, -he -rainee "ay ha.e learned no-hin,, bu- percei.ed -ha- a learnin, e0perience occurred!

Q E5tent o- Learnin%3 1o"e or,aniAa-ion* ad"ini*-er -e*-* -o de-er"ine /ha- -he par-icipan-* in -rainin, pro,ra" ha.e learned! The pre-e*-, po*--e*-, con-rol ,roup de*i,n i* one e.alua-ion procedure -ha- "ay be u*ed! Q ?eha$ioral Chan%e3 Te*-* "ay indica-e fairly accura-ely /ha- ha* been learned, bu- -hey ,i.e li--le in*i,h- in-o de*ired beha.ioral chan,e*! Q A om#lishment o- Trainin% O*2e ti$es3 1-ill ano-her approach -o e.alua-in, -rainin, pro,ra"* in.ol.e* de-er"inin, -he e0-en-o /hich *-a-ed ob8ec-i.e* ha.e been achie.ed! Q ?en hmar"in% 6ench"ar7in, u-iliAe* e0e"plary prac-ice* of o-her or,aniAa-ion* -o e.alua-e and i"pro.e -rainin, pro,ra"*! I- i* e*-i"a-ed -ha- up -o 3( percen- of A"erican fir"* en,a,e in *o"e *or- of bench"ar7in,! Q A Case -or ,im#li it& H Ealue i* -he "ea*ure of i"pac- and po*i-i.e chan,e elici-ed by -he -rainin,! The "o*- co""on approache* u*ed -o de-er"ine -he effec-i.ene** of -rainin, pro,ra"* are a* underH Other A##roa hes /or E$al'ation O- Trainin% a) Post Trainin% Per-orman e Metho( In -hi* "e-hod -he par-icipan-*: perfor"ance i* "ea*ured af-er a--endin, a -rainin, pro,ra" -o de-er"ine if beha.ioral chan,e* ha.e been "ade! *) PreDPost Test a##roa h

%1

9o*- co""only u*ed approach -o/ard* "ea*ure"en- of effec-i.ene** of -rainin, i* Pre-e*- Po*- -e*- approach -hi* approach perfor"ance* -he e"ployee* i* "ea*ured prior -o -rainin, and if re@uired -rainin, i* pro.ided! Af-er co"ple-ion if -he -rainin, a,ain -he perfor"ance i* "ea*ured -hi* i* co"pared /i-h perfor"ance before -rainin, if e.alua-ion i* po*i-i.e e!,! increa*e in produc-i.i-y -ha- "ean* -ha- -rainin, i* effec-i.e! ) PreD Post Trainin% Per-orman e with ontrol %ro'# Metho( Under -hi* e.alua-ion "e-hod, -/o ,roup* are e*-abli*hed and e.alua-ed on ac-ual 8ob perfor"ance! 9e"ber* of -he con-rol ,roup /or7 on -he 8ob bu- do no- under,o in*-ruc-ion*! On -he o-her hand, -he e0peri"en-al ,roup i* ,i.en -he in*-ruc-ion*! A- -he conclu*ion of -he -rainin,, -he -/o ,roup* are ree.alua-ed! If -he -rainin, i* really effec-i.e, -he e0peri"en-al ,roup:* perfor"ance /ill ha.e i"pro.ed, and i-* perfor"ance /ill be *ub*-an-ially be--er -han -ha- of -he con-rol ,roup! Maintainin% Per-orman e a-ter Trainin% Effec-i.e -rainin, can rai*e perfor"ance, i"pro.e "orale, and increa*e an or,aniAa-ion+* po-en-ial! Poor, inappropria-e, or inade@ua-e -rainin, can be a *ource of fru*-ra-ion for e.eryone in.ol.ed! To "a0i"iAe -he benefi-* of -rainin,, "ana,er* "u*- clo*ely "oni-or -he -rainin, proce**! De.elopin, learnin, poin-*, -o a**i*- 7no/led,e re-en-ion, 1e--in, *pecific ,oal*, iden-ifyin, appropria-e reinforce* and -eachin, -rainee*, *elf'"ana,e"en- *7ill* can help or,aniAa-ion* -o "ain-ain perfor"ance af-er -rainin,! /ollowin% '# on Trainin% Any -rainin, or de.elop"en- i"ple"en-ed in an or,aniAa-ion "u*- be co*- effec-i.e! Tha- i* -he benefi-* ,ained by *uch pro,ra"* "u*- ou-/ei,h -he co*- a**ocia-ed /i-h pro.idin, -he learnin, e0perience! Trainin, -o be "ore effec-i.e, i* *uppo*ed -o be follo/ed /i-h careful e.alua-ion! E.alua-ion "e-hod* are di*cu**ed in -he pre.iou* lec-ure! Differen- -echni@ue* and approache* can be u*ed -o e.alua-e -he -rainin, pro,ra" and, if re@uired a- any le.el, re.i*ion* and rede*i,nin, *hould no- be a.oided! I- i* no- enou,h -o "erely a**u"e -ha- any -rainin, effor- of an or,aniAa-ion i* effec-i.eO /e "u*- de.elop *ub*-an-i.e da-a -o de-er"ine /he-her our -rainin, effor- i* achie.in, i-* ,oal*' -ha- i*, if i-:* correc-in, -he deficiencie* in *7ill*, 7no/led,e or a--i-ude* -ha- /ere a**e**ed in needin, a--en-ion! Trainin, pro,ra"* are e0pen*i.e! The co*- incurred alone 8u*-ify e.alua-in, -he effec-i.ene**!

%&

,ETTING UP O/ TRAINING DEPARTMENT /OR R ,E1A6

%%

INTRODUCTION Or,aniAa-ion *ucce** depend* on 7eepin, people up'-o'da-e and *7illed in -he la-e*concep-* and -echni@ue*! 9a*-erin, 7no/led,e i* e**en-ial! U*in, -he "o*- effec-i.e and efficien- proce**e* i* cri-ical! R 1e.a had no *epara-e -rainin, depar-"en- -he e"ployee* had -o depend on each o-her* for -rainin, al*o -he only o-her op-ion -ha- /a* a.ailable in ca*e of any proble" /a* -ha- of online @uery or *u,,e*-ion fro" *enior e"ployee*! Thi* /a* done on per*onal le.el and /a* -i"e con*u"in, -a*7 i- /a* al*o no- a per"anen- *olu-ion a* "ore and "ore e"ployee* /ere facin, *i"ilar 7ind of proble"* and al*o -he .olu"e of /or7 /a* increa*in, rapidly a* Reliance Re-ail /a* ,ro/in, fa*-! The need of -rainin, depar-"en- /a* al/ay* -here bu- -he -i"e -o ini-ia-e -he *e-up had arri.ed! R 1e.a decided -o for" a dedica-ed -rainin, depar-"en- -o increa*e efficiency and produc-i.i-y of -he e"ployee* -o "ini"iAe -he repe-i-i.e error* -ha- /ere cau*ed by lac7 of proper 7no/led,e and i"par- -rainin, -o all e"ployee* a- one poin- one -i"e! The re*pon*ibili-y of -hi* -a*7 /a* /i-h 9r! Abhay Thale! 4ir*- /ee7 of -rainin, /en- in readin, "a-erial abou- Reliance, R 1e.a, Reliance Re-ail, and al*o Trainin, and de.elop"en-! I- /a* nece**ary -o fa"iliariAe /i-h -he or,aniAa-ion and -he ac-i.i-ie* happenin, o.er -here -o under*-and -he proble"* faced by -he e"ployee* of R 1e.a! 1econd /ee7 /en- in 7no/in, -he -a*7* perfor"ed in R 1e.a by /or7in, /i-h -he -ea" "e"ber* and -ryin, -o ,e- -he i**ue* -hey /ere /or7in, on li7e A--endance, Payroll, Co"pliance, Id card proble"*, Onboardin,! ere -he "ain proble"* fro" differen*-a-e* /ere happenin, due -o lac7 of proper 7no/led,e of 1AP, no- 7no/in, -he i"plica-ion of .ariou* cri-ical ac-i.i-ie*, lac7 of coordina-ion, and 7no/led,e of la/! Af-er -/o /ee7 /or7 on -rainin, need analy*i* be,an by de*i,nin, of a @ue*-ionnaire for ,e--in, -he feed bac7 of -he e"ployee*! ere 1AP -ea" "ade a "odule called 96O -ran*ac-ion /hich reduced -he -i"e of ,e--in, -he re*pon*e* fro" each and e.ery e"ployee! In*-ead per*onal re*pon*e* fro" .ariou* depar-"en- head* and *-a-e head* /ere -a7en -o ,e- addi-ional inpu-*! Thi* "odule ,enera-ed an e0cel *hee- /hich had -he follo/in, infor"a-ion! 1! Trainin, re@uire"en- a* percei.ed by -he e"ployee! &! Trainin, re@uire"en- a* percei.ed by -he i""edia-e *uper.i*or! %! Trainin, recei.ed in pre.iou* year! D! O-her feedbac7 of e"ployee* and *uper.i*or*! %D

4indin,* fro" -rainin, need analy*i* ,a.e /ay for -he bud,e-in, proce** for -he -rainin, depar-"en- -o -a7e place! The bud,e- /a* prepared and appro.ed by -he of -he 6u*ine** Uni-!

ead

9e-hod of i"par-in, -rainin, /a* *elec-ed a* ,i.in, lec-ure*, pre*en-a-ion and or,aniAin, *e"inar* on .ariou* -opic* i- /a* -he be*- -ha- *ui-ed -he bud,e-! Thi* /a* follo/ed by *elec-in, -he facul-y for -he differen- -opic* of iden-ified -rainin, need*! Al*o -he re@uired -rainin, "a-erial /a* prepared and appro.al /a* -a7en -o i"par-rainin,! A Trainin, Calendar /a* prepared for -rainin, for -he e"ployee* for"a- of /hich i* ,i.en belo/!

Date 11' (3'(> 11' (3'(> 11' (3'(>

Co'rse Title Co""unica-ion *7ill* Lunch 6rea7 9ana,erial F Leader*hip 17ill*

N'm*er o#arti i#an t %5 ' 35

,tart Time 1(H%( 1&H%( 1H%(

En( Time 1&H%( 1H%( %H%(

Trainer Name 1hru-i Pandi' Abhay Thale

Af-er -he -rainin, /a* ,i.en -he feedbac7 for" /a* -o be filled by -he e"ployee* -o -a7e -heir *u,,e*-ion and .ie/* abou- -he -rainin, -ha- /a* conduc-ed E"ployee* /ere al*o -o ,i.e any reco""enda-ion* for -he i"pro.e"en- of -he pro,ra"!

%5

Proce** flo/ for 1e--in, up -rainin, depar-"en- for R 1e.a

Li*- do/n all -he ac-i.i-ie* and *ub ac-i.i-ie*

Li*- all ,oal* and ob8ec-i.e* for all po*i-ion*

Analy*e -he difference be-/een e0pec-ed and ac-ual perfor"ance!

Ta7e *u,,e*-ion fro" -he OD* F 1-a-e head* #Eoice of Cu*-o"er)

Trainin, need* Iden-ifica-ion

Prepare 6ud,e- and -a7e appro.al

Choo*e facul-y

Prepare -rainin, 9odule*

Crea-e Trainin, Calendar

Conduc- -rainin,, -a7e feedbac7 and chec7 effec-i.ene**

%<

/ACT, AND /INDING,

,am#le ,heet O- I(enti-ie( Trainin% Nee(s3 Ta5) Law & Com#lian e 1r no E"ployee Code Na"e %3 Trainin, needed

1 & % D 5 < 3 > $ 1(

1((1(35> 1((1D$<5 5(((1$%& 5(((&1(% 5(((&1$& 5(((%(%% 5$((((1( 5$((((13 5$((((&D 5$((((&5

Arul ?ee.ara8 1ubha Priyan Ra"achandran R ?anani 1he--y Prabha7ar Pa-il 1hailendra Dha"dhere 1unil Pa-il Ra8ara8an J 9eena 9ahade.an A"i- Pa/,i

Labour La/ Labour La/ Labour La/ Labour La/ Ca*e 1-udie* On La/ F IR Recen- le,al De.elop"en-* Labour La/ , E1ICIP4 Inco"e Ta0 Labour La/ E1ICIP4

Mana%erial & Lea(ershi# ,"ills 1r no 1 & % D 5 < 3 > $ 1( E"ployee Code 1((1(35> 1((1($3& 1((11(>& 1((11%<( 1((11<>& 1((1&1%% 1((1&&$1 1((1&D$( 1((1&<<< 1((1D(<1 Na"e Arul ?ee.ara8 Dri*h-y Pra*ad 1ubra"anian R Ra"achandran C 9ani*ha 1al.i Adi-i Da--a Gane*an Ra"a"oor-hy Ra"e*h Ju"ar , Ra.i 7iran Chillara 9ano8 1har"a Trainin, Need* 9ana,erial *7ill* Chan,e 9ana,e"en9o-i.a-ion F Tea" buildin, Tea" 6uildin, F Leader*hip Tea" 6uildin, Tea" 6uildin, Tea" 6uildin, Deci*ion 9a7in, Goal 1e--in, Deci*ion 9a7in,

?'(%et /or the trainin% #ro%ram

%>

Na"e of -he depar-"en-! R Opera-ion* Co"pliance Payroll

No of E"ployee* 1>( %( %(

Co*- per e"ployee D,5(( D,((( &,((( 5(,((( Grand To-al

To-al >,1(,((( 1,&(,((( <(,((( 5(,((( 1(,D(,(((

Addi-ional "i*cellaneou* E0pen*e*

No-eH Thi* co*- doe* no- con-ain co*- of "an'hour* lo*- durin, -rainin,, -ra.elin, e0pen*e* or any o-her unrela-ed e0pen*e*! The abo.e ,i.en bud,e- /a* appro.ed af-er /hich facul-y for -he -rainin, /a* iden-ified! Trainin, "a-erial /hich /a* already -here and -he ne/ "a-erial -ha- /a* re@uired /a* collec-ed re"ainin, "odule* /ere prepared by a*7in, e0per-* in'hou*e per*on*! Differen- lec-ure* -ha- /ere planed 1) A--endance 1y*-e"* i! 1hif- plannin, ii! 9u*-er iii! A--endance re,ulariAa-ion i.! 1-ore a--endance &) Co"pliance "oni-orin, %) Indu*-ry Rela-ion F Liai*on*! 6u- due -o -he -i"e con*-rain of "y pro8ec- I /a* pre*en- for only one -rainin, pro,ra" conduc-ed for *-a-e head* of R 1e.a! The feedbac7 /a* -a7en fro" -he" and -heir *u,,e*-ion /ere -a7en o.er all -he pro,ra" /a* *ucce**ful! =e decided -o pro.ide "ore -i"e for @ue*-ion an*/er *e**ion af-er -he *u,,e*-ion* fro" -he feedbac7! %$

/orms
Date3 D EEEEFEEEEFEEEE!

Trainin% Nee( Assessment /orm

IDENTIFYING LEARNING: TO BE FILLED BY INDIVIDUAL AND TO BE VALIDATED BY HODS EMP No EMP Name DEPARTMENT GRADE 3 EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE 3 EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE 3 EEEEEEEEEEEEEEEEEEE DE,IGNATION3 EEEEEEEEEEEEEEEEEEE 3 EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

Pro*lem anal&sis3 ,e tionD I #To be filled by -he Indi.idual) Pre*en- ?ob Re*pon*ibili-y ,r! No! Parti 'lars ,r! No! ,"ills ReG'ire( to #er-orm the 2o*

=ha- -a*7* Need* i"pro.e"en- con*iderin, re@uired perfor"anceL SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS =ha- i* needed -o i"pro.e -he perfor"anceL SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS D(

SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

Learnin, Need*H TechnicalI4unc-ional ,r! Te hni alF/'n tional No!

,r! No!

?eha$io'ralFGeneral

,e tionDII3 ( To be filled by -he repor-in, officer) Reco""enda-ion of repor-in, Officer ,r! Te hni alF/'n tional No! ,r! No! ?eha$io'ralFGeneral

________________________ Signature of reporting officer Date: - ____/____/____. D1

SSSSSSSSSSSSSSSSSSSSSSS Signature of the Individual Date3DEEEEFEEEEFEEEE!

R Seva India, P.V.T, L.T.D

TRAINING FEEDBACK FORM

Employee Name: Department : Employee Code:

Name of the training programme attended :

Dates on which the training was conducted :

From To

Date Date

Month Month

Year Year

Venue :

How would you rate the following (on a scale of 1-4 - 1 being the lowest & 4 being the highest rating)?

Course structure Quality of e ercise Duration of the Training programme Training en%ironment

1 1

" "

# #

4 4

Course content !andout " Training aids Training co#ordination and organi$ation

1 1

" "

# #

4 4

1 1

" "

# #

4 4

"

Trainer Feedback : &u'(ect )nowledge * Conceptual Clarity Trainer created and maintained an en%ironment for learning +ate the trainers training s,ills and competence -resentation methodology .uidance and support 1 1 1 1 1 " " " " " # # # # # 4 4 4 4 4

hat did you like best about the course!content?

D&

hat could ha$e been done better?

%ased on the training course descri&tion' how did your learning e(&erience co)&are to what you e(&ected when you began the training
/earned much more than 0 e pected /earned somewhat more than 0 e pected /earned somewhat less than 0 e pected /earned much less than 0 e pected

*o you think this +e)inar! training would hel& you in you current ,ob res&onsibilities?
Definitely to a large e tent -ro'a'ly to some e tent Not &ure Definitely not

ould you reco))end this training to your colleagues?

Definitely -ro'a'ly Not certain Definitely not

-artici&ant.s +ignature :

Date

Month

Year

/&&ro$ed by

Functional !ead * &uper%isor

Date

Month

Year

List O- A ti$ities An( ,'* A ti$ities

At asso iate le$el A ti$ities D%

1! Genera-ion of P1A Code and crea-ion of appro.ed po*i-ion* &! Crea-ion of Or,! Uni-, ,enera-ion of Po*i-ion code F Re@ui*i-ion nu"ber %! Pre ?oinin, ac-i.i-ie* D! ?oinin, of E"ployee 5! Genera-ion of E"ploy"en- Code <! Upload pho-o,raph for proce**in, ID Card 3! Openin, of 1alary I Pay Card Accoun- H >! Di*-ribu-ion of Pay Card*H $! Preparin, and I**uin, Appoin-"en- le--er! 1(! Per*onal file "ain-enanceH 11! Per*onal 4ile Audi-H 1&! Unifor" 1%! Pro.iden- 4und Ad"ini*-ra-ion 1D! E1IC Ad"ini*-ra-ion 15! Gra-ui-y Ad"ini*-ra-ion 1<! Proce**in, of ID Card 13! Trainin, -o 1-ore 9ana,er on A--endance 9odule 1>! Upda-ion of Lea.e 1$! A--endance I lea.e re,ulariAa-ion &(! Confir"a-ion Apprai*al &1! Di*ciplinary Ac-ion &&! 9ain-ainin, 1-a-u-ory Licen*e* a- 1-ore! &%! Tran*fer fro" one *-ore -o ano-her! &D! Re*i,na-ion K A**ocia-e &5! O-her 1epara-ion Ac-

At ,'#er$isor& le$el A ti$it& 1! ?oinin, F On 6oardin, H ,'* A ti$it& E"ployee ?oinin, Genera-ion of E"ployee Code

DD

&! Po*- ?oinin, H

%! Ti"e Office K 1uper.i*ory E"ployee* H

D! Confir"a-ion H 5! In-er Co"pany Tran*fer* H <! 9a*-er Da-a 9ana,e"en- H 3! 1epara-ion Ac-ion H >! In*urance H

Per*onal file "ain-enanceH Per*onal 4ile Audi-H I**uance of ID Card IT A**e- Inden- 4or" H Co'ordina-ion for Induc-ion Trainin, Pro,ra""e H Ti"e E.en-*, 9on-hly A--endance I Lea.e re,ulariAa-ion 9on-hly A=L repor- , Upda-in, of Lea.e A--endance I Lea.e upda-in, fro" bac7end None None 9a*-er Da-a 9ana,e"enCer-ifica-e I**uance E"ployee 1epara-ion E"ployee Ab*condin, Co.era,e of *uper.i*ory e"ployee* and -heir dependan-* in -he o*pi-aliAa-ion In*urance policy! Proce**in, F 1e--le"en- of o*pi-aliAa-ion In*urance Clai"* E"er,ency Ca*hle** o*pi-aliAa-ion 9ain-enance F Repleni*h"en- of Ca*h Depo*i- Accoun- /i-h In*urance Co"pany Group Per*onal Acciden- In*urance #GPA ) Co.era,e F Clai" Proce**in,

List O- Te hni al ,"ills I(enti-ie( /or Trainin% ! 1AP Rele.an- "odule* Co"pliance la/*

D5

I"plica-ion of la/ En-ire /or7 proce** of -he re*pec-i.e depar-"en-*! I"plica-ion of /or7 and .ariou* proce**e* in re*pec-i.e depar-"en-! Ter"* and -er"inolo,ie*! Do* and don:-* for -he ,i.en /or7! 6e*- prac-ice* for an ,i.en /or7 9anda-ory re@uire"en-* 6a*ic co"pu-er 7no/led,e! Jno/led,e of Reliance por-al* 1i0 1i,"a

List O- ?eha$io'ral ,"ills I(enti-ie( /or Trainin% Effec-i.e co""unica-ion*! Leader*hip @uali-ie*! D<

Abili-y -o dele,a-e /or7! In-erper*onal rela-ion*hip and conflic- "ana,e"en-! Ti"e "ana,e"en- and ,oal *e--in,! Tea" and ,roup beha.ior *7ill*! Coordina-ion *7ill*! Ta7in, ini-ia-i.e! andlin, E"ployee*ICu*-o"er Cen-rici-y! Ne,o-ia-ion*! 9o-i.a-in, e"ployee*!

D3

Analy*i* F In-erpre-a-ion

Pie Chart ,howin% Distri*'tion O- ?eha$io'rial trainin% Nee(s amon% the em#lo&ees o- R ,e$a!

D>

Presentation ,"ills 8<H

Other ,'##lementar& :IH

Mana%erial & Lea(ershi# ,"ills :9H

Comm'ni ation s"ills 8<H #Other s'##lementar& nee(s in l'(e3 A**er-i.ene**, Proble" *ol.in,, Inno.a-ion F Crea-i.i-y, Ti"e 9ana,e"en- Guali-y "ana,e"en-, Cu*-o"er Cen-rici-y, Pro"p-ne**, and A--en-ion -o de-ail)

?ar Chart ,howin% Distri*'tion O- ,'##lementar& ?eha$io'rial Nee(s O- Em#lo&ees O- R ,e$a

D$

12 10 8 6 4 2 0
Assertiveness Problem Solving Attention to Detail Time Management Quality Management Innovation & Creativity

Pie Chart ,howin% Distri*'tion O- Te hni al Trainin% Nee(s Amon% The Em#lo&ees O- R ,e$a

5(

Other ,'##lementar& 9:H

,a# Trainin% ;8H

,i5 ,i%ma 8JH

Law an( Com#lian e 8>H

#Other s'##lementar& nee(s in l'(e3 6a*ic A6AP, 4ICO, 6a*ic Co"pu-er Jno/led,e, =ri--en Co""unica-ion, TG9 F 51)

?ar Chart ,howin% Distri*'tion O- ,'##lementar& Te hni al Trainin% Nee(s O- Em#lo&ees O- R ,e$a

51

6 5 4 3 2 1 0
6a*ic A6AP 4ICO Co"pu-er 17ill* =ri--en Co""unica-ion TG9 F 51

Pie Chart ,howin% The O$erall /ee( ?a " /rom Em#lo&ees oR ,e$a

5&

?a( 8H A$era%e 98H E5 ellent 9<H

Goo( <:H

Inter#retations 1! 9o*- co""on beha.iourial -rainin, need a"on, -he *-aff /a* -ha- of 9ana,erial F Leader*hip @uali-ie*! &! Pre*en-a-ion F Co""unica-ion *7ill* /ere *econd "o*- re@uired beha.iourial -rainin, need -o be ,i.en!

5%

%! O-her beha.iourial -rainin, need /ere A**er-i.ene**, Proble" *ol.in,, Inno.a-ion F Crea-i.i-y, Ti"e 9ana,e"en- Guali-y "ana,e"en-, Cu*-o"er Cen-rici-y, Pro"p-ne**, and A--en-ion -o de-ail D! 9o*- co""on Technical -rainin, need a"on, -he e"ployee* /a* -ha- of 1ap -rainin, /hich /a* -he roo- cau*e of under perfor"ance! 5! 1i0 1i,"a And 7no/led,e of la/ and Co"pliance /ere & nd and %rd "o*re@uired -echnical need*! <! O-her -echnical -rainin, need /ere 6a*ic A6AP, 4ICO, 6a*ic Co"pu-er Jno/led,e, =ri--en Co""unica-ion, TG9 F 51! 3! O.erall -he -rainin, pro,ra" conduc-ed for 1-a-e head* on 1< -h ?une /a* ra-ed a* ,ood by -he -rainee*! >! 9o*- i"por-an- 1u,,e*-ion recei.ed af-er -hi* *e**ion /a* -ha- "ore -i"e *hould be *cheduled for @ue*-ion and an*/er* *e**ion!

5D

Conclu*ion F 1u,,e*-ion*

Con l'sion I- /a* ob*er.ed -ha- .ariou* ,ap* /ere pre*en- in -he perfor"ance of R 1e.a e"ployee* due -o lac7 of 7no/led,e of 1ap, La/* re,ardin, co"pliance, IR and 6eha.iourial @uali-ie* li7e 9ana,erial F Leader*hip *7ill*, Effec-i.e Co""unica-ion, Tea" 6eha.ior* e-c! To -ac7le all -he*e proble"* a dedica-ed -rainin, pro,ra" /a* needed al*o a* -he proble"* /ere of recurrin, i- /a* nece**ary -o conduc- -rainin, pro,ra"* on re,ular ba*i*! 1o a* -o conduc- -he*e pro,ra"* re,ularly a *epara-e drainin, depar-"en- /a* nece**ary for R 1e.a! ,'%%estion 55

1) Prac-ical Trainin, and Re-rainin, on 1ap, Co"pu-er 17ill*, and Co"pliance i* nece**ary! &) Trainin, depar-"en- *hould cri-ically e.alua-e -rainin, need* for an indi.idual in ca*e of Chan,e in Role, Loca-ion or ?ob Enlar,e"en-IEnrich"en-! %) Co*- reduc-ion idea* a! In-ernal Trainer* can be Iden-ified and De.eloped b! Online A.ailabili-y of re,ularly upda-ed -rainin, "a-erial on RConnec- *hould be en*ured! c! 1elf E0plana-ory 9odule* /hich can help 1-a-e e0ecu-i.e* -o under*-and .ariou* proce** and ,i.e clear direc-ion* -o *-aff and A**ocia-e*! &) Trainin, *hould be ,i.en a- Ini-ial le.el -o .ariou* 1-a-e* R 1e.a per*onnel *o a* -o en*ure unifor"i-y in -he proce**e*!

?i*lio%ra#h&
5<

?i*lio%ra#h&
1! The Corpora-e Trainer+*! 6y Geoffrey 9o**! &! E.alua-in, Trainer Effec-i.ene**! 6y Le*lie Rae! %! AnalyAin, Perfor"ance Proble"*! 6y Rober- 9a,er!

Be*lio%ra#h&
1! ///!,o&hr!ca &! ///!ci-ehr!co" %! ///!.u!edu!p7 53

D! ///!"ana,e"en-paradi*e!co" 5! ///!"baforu"!co"

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