AT CANARA BANK WE LOVE TO LISTE N Dear Customer: Please spare few minutes to give us your feedback on our services

by answering this questionnaire My name: Banking ince!!!!! "#ears$% My &'c (umber: &t Branch: My Phone (umber: My Mobile (umber: My )*mail &ddress: &ge+++++ e,: Male'-emale Please Tick appropriately &nnual .ncome "/s $: Below 0% 1akh+++++ 0 to 2 1akhs+++++ 2 to 3 1akhs+++++ 3 to 04 1akhs +++++ above 04 1akhs+++++ 5ccupation: ervice +++++Business +++++ Professional+++++ elf*employed +++++ 6ousewife+++++ tudent+++++ 5thers "Please specify$ +++++ 7ype of account: aving +++++ Current +++++ 7erm Deposit +++++ 5thers " Please specify$+++++ 8hat is the normal time taken for completing the following transactions in the bank branch9 &lso: please rate your satisfaction level with the amount of time taken% Please tick appropriate Bo, Time taken Satis action Le!el 7ransactions 2*; ;* 04* Mor ),tremely satisfie ome Dissatisfie ),tremely mi 04 0; e satisfied d what d dissatisfie n mi mi than satisfie d n n 0; d min Cash Deposits Cash 8ithdrawal <pdation of Pass Book .ssue of 7erm deposit &re you using any of the following ervices9 .f yes rate your satisfaction #es (o ),tremely satisfied atisfie d ome what satisfied Dissatisfie d ),tremely dissatisfied Please rate your satisfaction levels on the following: Please 7ick appropriate Bo, ),tremely satisfied satisfie d ome what satisfie d Dissatisfie d ),tremely dissatisfie d

&7M ()-7'/7? .nternet'Mobile Banking Do you have any suggestions'comments for us9

peed of transactions at counters Correctness'&ccura cy of transactions at counters Behaviour 'attitude of bank staff Presence of staff at counters =nowledge of bank staff abount bank>s products and services Punctuality in commencing business in the branch &vailability and display of information at branch -acilities like seating arrangement: drinking water:

7hank you for your valuable feedback

stationary etc offered at branch

FEED BACK ON LOANS. How did you come to know about the loan scheme you ha e a!!lied "wish to a!!ly # Ad e$tisement%%%%% F$iends"$elati es%%%%%%B$anch sta&&%%%% 'ebsite%%%%%%%% Ha e you taken any loan# (es%%%%%No%%%% )& yes* s!eci&y the loan details %%%%%%%%%%%%%%%%%%%%%%%%%%%%

+ime taken &o$ sanctionin, o& loan%%%%%days +ime taken &o$ disbu$sal o& loan%%%%%%%days

/ate your satisfaction level below: ),tremely satisfied &gricutural loan ?eneral advance Priority ector loan M M) 1oan atisfied ome what satisfied Dissatisfie d ),tremely dissatisfied

Feedback on you$ e-!e$ience in sanction"disbu$sement o& loan in two lines.