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Intel Warranty Parts Order-7500915003 Not_A_Valid_Email_Address@intel.com (Not_A_Valid_Email_Address@intel.com) ghoseanirban@yahoo.co.in; Friday, 21 September 2012 1:09 PM

Date : 2012-SEP-21 Dear Customer, This is a Standard Warranty Replacement (SWR) notification. Please follow these instructions for prompt receipt and processing of your order:
Order Number: 7500915003

Order Date : 2012-SEP-21 (Please note that your order will expire in 60 days from the date the order was placed.)
Products Intel is sending to you: (Note:Product information is conditional based

on substitute part availability.Actual part(s) may differ.)

Row No Part No Product

: 1 : BX80571E7400 : CPU, CORE2 DUO E7400 (3M CACHE, 2.80 GHZ, 1066

Products you are returning to Intel:

Row No : 1 Part No : BX80571E7400 Product : CPU, CORE2 DUO E7400 (3M CACHE, 2.80 GHZ, 1066 FPO : Q929B228 ATPO/Serial No : 2L929843A0297
General instructions for returning a product to Intel: - Please enclose a copy of this email with your return - Write the order number on the package 7500915003 - Return ONLY the products approved for return as noted in the product list above. VERY IMPORTANT: Keep all accessories with you; we do not guarantee return of unauthorized parts. Intel will not be responsible for keeping any parts or accessories that are not included in this order. - If you are returning a desktop board, then be sure the processor socket (PnP) cap is

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properly placed on the processor socket. If you do not have the PnP cap, contact Intel Technical Support so the part can be shipped to you. If you send the board without the PnP cap, Intel may reject the package and return the product to you. - When sending product/s to Intel for warranty claims, we recommend the use of the original packaging, or make sure you package the product to prevent physical damage during shipping (Intel is not responsible for product that has been physically damaged prior to or during shipping.). - If you do not have the original packaging, please use other safe means to send the parts. For a board product, the replacement(s) will be shipped to you in a brown box. - Return instructions for the Intel Storage Server SSR212MC2 Backplane failures. The components listed below are contained in a single Chassis FRU field replaceable unit. - Please make sure the following components are included when returning an Intel Storage Server SSR212MC2 Chassis FRU: Backplane, Enclosure Management Card, Front Panel Board and Power Supply Cage. Failure to do so will result in denial of the warranty, and Intel reserves the right to return the unit as UNREPAIRED.

As part of the existing product warranty terms, the following actions may be taken: - Intel Desktop Board and Sever products that are returned with Physical Damage ( damage due to product external causes ) via Standard Warranty Replacement will not be accepted, and Intel reserves the right to: - Return the product to the customer at our expense with a letter of explanation. - Customers who consistently return products with Physical Damage via the Advanced Warranty Replacement benefit may be subject to suspension of the AWR benefit. For more information on the Intel Desktop Board product warranty, please visit: http://support.intel.com/support/motherboards/desktop/sb/cs-009050.htm For more information on Physical Damage criteria, please visit: http://www.intel.com/support /go/CIDprevention For training information on proper handling & storage to avoid damage, please visit: http://www.intel.com/support/motherboards/desktop/sb/CS-021626.htm

Additional Instructions: -Return product using the prepaid airway bill shipped to you -For Boxed CPU replacement, Fan and Heatsink should be sent to us along with the faulty processor. Replacement will not be processed without receiving the fan and the heatsink.

Returning your Product: We have service centers now in 60 locations across India. Please visit the link below and search for a service center near your location.

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http://www.redbaron.in/intel_Desktop_Board_Service_Centers/ Note: This above link is enabled and maintained by a service provider If you are not able to find any service center in your city please call at 080-67274900 (SMARTLINK NETWORK SYSTEMS LIMITED, Bangalore) to know about courier delivery points where you can drop your part/s. Freight charges will be paid by the consignee. In case you have any issues and concerns at any stage of the support process, please contact Intel Customer Support using the following means: Phone 080 28542105 Email sasupport@mailbox.intel.com Chat Visit http://www.intel.com/support/feedback.htm Please note courier drop points are enabled in cities where Customer Service Center is not available. You are requested to visit these drop points to return your product. Please carry the below mentioned documents to the Service Center: 1. 2. 3. Copy of the order notification Authorization letter from the associated company Identification card (PAN/Driving License /Voter ID Card/Company ID)

Remember to comply with shipping documentations and packing guidelines while sending the parts to service center. Please discuss the documentation requirement with courier personnel. For clarification, you can contact Intel Customer Support using the above means.

For Boxed CPU replacement, Fan and Heat sink should be sent to Intel Depot along with the processor. A replacement will not be processed without receiving the fan and the heat sink.
- If returning an Optical Disk Drive (ODD) module only, include the bezel with your return. - If returning a Keyboard module only, do not return the strip cover (replacement does not include this). - Product(s) returned to the Intel depot will go through a visual and functional screen process, and any product diagnosed as No Defect Found or Physical Damage will be returned as is without a replacement. Once your returned product is diagnosed as a valid warranty return, your replacement product will be released to ship. A shipment confirmation will also be sent to you to confirm the transaction.

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General instructions for receiving a product from Intel: - If you see signs of pilferage or tampering, do not accept the package. Report the incident to Intel immediately using the contact information below. If there are no signs of pilferage or tampering, please make sure that the unit/s match the information provided on the commercial invoice before you sign for the package. - The courier may ask for a valid ID from the person receiving the package.

For further information and assistance , you can contact Intel Customer Support by phone at: (080) 28542105, or send e-mail to sasupport@mailbox.intel.com, or open a web chat: http://support.intel.com/support/replacements.htm Intel Customer Support business hours are Monday through Friday 10:00 A.M. 7:00 P.M.(excluding regional & public holidays). Walk in service centers are available from : Monday to Friday 9.30 AM to 5.30 PM Saturday 9.30 AM to 1 PM (excluding regional & public holidays) Intel Support and Service team has information available to you online at the following Web site: http://support.intel.com. This site has general and technical information about product features and upgrades.

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