Beruflich Dokumente
Kultur Dokumente
Goodwill Participants
®
Show the
Working World
Who’s Boss
Taking a
Holistic Approach to
Serving Those Creativity,
Who’ve Served Confidence
Exhibited by
Goodwill Artists
®
RECOVERY.GOODWILL.ORG
Stay Hopeful.
Build Your Skills.
Goodwill® Is There for You.
• Job training
• Education
• Housing
• Transportation
• Childcare
• Nutrition
• Safety
• Insurance
• Tax credits
• Community resources
• And much, much more!
16 A Piece of Themselves
Goodwill artists find the value of their masterpieces is the confidence, dignity and pride they feel during the
creative process, and they carry these virtues over into their daily lives.
18 Bidding On Success
shopgoodwill.com, Goodwill’s own Internet auction site, celebrates 10 years of spreading an international brand
name beyond Goodwill’s brick-and-mortar stores.
Throughout history, veterans returning to civilian life of Homeless Veterans Reintegration Program (HVRP)
have faced both physical and psychological challenges grants from the U.S. Department of Labor Veterans Em-
that prevent them from finding or holding down jobs ployment and Training Service. HVRP is the only national
and fully participating in their communities. From un- employment program that specifically targets veterans
treated mental illness and addiction to homelessness who are homeless through competitive grants to com-
and chronic unemployment, the issues are complex and munity-based organizations like Goodwill.
require a holistic approach that addresses the needs of
HVRP fills a special need because it serves veterans who
veterans’ families as well.
may feel shunned or misunderstood by other employ-
Goodwill Industries® is committed to providing compre- ment programs. Veterans receive employment and train-
hensive job placement and support services for veter- ing services as well as support services such as clothing,
ans, whether they are returning from the recent conflicts shelter, referral to medical or substance abuse treatment,
in Iraq and Afghanistan or still experiencing the negative and transportation assistance. In 2009, Goodwill agen-
effects from their service in the Gulf or Vietnam wars. cies received more than $2 million in HVRP grants to
assist veterans in Cincinnati, OH; Peoria, IL; San Jose, CA;
In 2008, 103 Goodwill® agencies in the United States and
Grandville, MI; Des Moines and Iowa City, IA; Buffalo, NY;
Canada reported serving more than 12,000 veterans. A
and Houston, TX.
number of Goodwills have done so with the assistance
Veteran Moves into After completing his service, Consolo at- came to know,” Consolo says. “My mom
Case Management tended Auburn University under the GI was who I had to measure myself by.”
Role at Goodwill Bill, majoring in mass communications,
and he went on to work with the U.S. Determined to change his ways, Consolo
Federal Emergency Management Agency, entered a VA drug and alcohol treatment
Although Matt Con- center. After seven months, he graduated
following storms and supervising the sub-
solo is now a key to a transitional phase of the program
sequent renovations.
member of the Ohio Valley Good- and was connected with a case manager
will’s HVRP staff, he was once a veteran Consolo left his job, however, to be with from Ohio Valley Goodwill Industries.
who sought help from the agency. From his ailing mother. Watching her condition
1991 to 1994, Consolo was stationed in deteriorate, he sought solace in alcohol “[The case manager] thought that I
Fort Benning, GA, and served in the U.S. and drugs. After she passed away, he re- would make a great case manager and
Army Special Operations unit. alized he couldn’t go on as he had been. gave my résumé to his boss,” Consolo
Consolo had learned determination from says. “That was two years ago, and I’m
He knew that alcoholism ran in his fam- happy to report that not only have I
his mother, who was born without arms,
ily, but that fact didn’t stop Consolo found my place but have been asked to
and decided it was time to practice what
from taking his first drink at age 12 and be a spokesperson on behalf of Ohio Val-
she’d taught him.
drinking to excess after he entered the ley Goodwill’s Homeless Veterans Rein-
military. Eventually, his drinking also led “Watching my mom as I grew up and tegration Project.”
to drug use. seeing what she could do…you can
imagine the level of determination that I
Travis Derouaux’s boyish smile is the first thing people no- Dudley’s guidance, Derouaux gained full-time employment
tice about the 20-year-old who works full time as a prepared at the Giant Eagle in February 2007 after he completed Proj-
foods associate and customer service clerk for Giant Eagle ect Opportunity.
grocery store in Grove City, OH. His interactions with co-
He credits the program and his current position for boosting
workers and customers have helped the shy young man shine
his confidence and teaching him new things about himself.
— something he wasn’t able to do in school because peers
“I found out that I’m a good people person and I’m a very
made fun of his learning disability and vocal chord disorder.
hard worker,” he explains. “I never call [in sick]. I do not like
Derouaux’s disabilities are noticeable when he speaks or to miss work at all.”
writes, and he is able to read at a third-grade level. Sherry
The job has allowed Derouaux to build friendships with his
Clark, one of Derouaux’s high school teachers, took a special
co-workers — something that proved difficult in high school.
interest in the youth and referred him to Project Opportunity
“I feel really good about my job today,” Derouaux says. “By
at Goodwill® Columbus. Despite his past difficulties with
working with employees here, I’ve made some friends. They
learning new things, Derouaux was eager to enroll in the
go the extra mile to help me out, and I would do the same for
program because he “just wanted to get in and get going.”
them.”
Jennifer Dudley, the agency’s educational facilitator, shep-
With his stellar reputation at Giant Eagle, Derouaux has also
herded Derouaux through the 12-week program that provided
learned to use his clout. “I got my brother a job here, too,” he
four weeks of classroom job skills training and eight weeks
says proudly.
of on-the-job training at Giant Eagle.
Although his full-time position would allow Derouaux to live
With Goodwill’s help, Derouaux learned how to dress for
independently if he wanted to, he chooses to live at home
an interview, handle conflict with co-workers and manage
with his loving support network — his mother and siblings.
constructive criticism — skills that were reinforced during
his eight-week training period at the grocery store. With
A s families feel the devastating effects of the economic downturn, the work
of Goodwill Industries® is more important than ever. Across the United States
and Canada, Goodwill® is working with urgency to help vulnerable families
achieve and maintain economic stability. Underpinning this work is Goodwill’s
philosophy that a holistic approach is essential to helping individuals, families
and communities prosper.
Goodwill’s commitment to serving families is accomplished through both ser-
vice delivery and organizational commitment.The Goodwill Is Good for Fami-
lies awards program — a joint venture of Goodwill Industries International
and the Annie E. Casey Foundation — recognizes the holistic approach that
many Goodwill agencies have championed.
In June 2009, Goodwill agencies in four cities were honored with the award:
Great Falls, MT; Winston Salem, NC; Johnstown, PA; and Muskegon, MI. These
Goodwills have adopted a family strengthening approach that goes beyond
serving individual job seekers to supporting and enhancing the quality of life
of the families of job seekers.
13
Good
Goodwill Isfor Families
Good for Families
Through collaborations with com-
munity agencies, the Winston-Salem
Goodwill provides comprehensive
support, such as youth job training
and mentoring, through the “elink”
youth program, and financial coun-
seling and job assistance through
the Prosperity Center. The organiza-
tion also serves as a site for free tax
preparation services and incorporates
asset-building financial education into
its job training programs.
As an employer, the Goodwill strives
to uphold policies and offer benefits
that support the families of employees.
Those who work for the agency are en-
couraged to take advantage of services
offered to clients. A Conemaugh Valley staff member gives job
guidance and support to dislocated workers.
Johnstown, PA Muskegon, MI
Goodwill Industries of the Cone- In 2008, Goodwill Industries of the Goodwill Industries of West Michi-
maugh Valley has infused family Conemaugh Valley spearheaded the gan has established a one-stop shop
strengthening in its array of programs city’s largest community resource fair, for family-focused career services.
and services since its founding in which featured 92 organizations in ed- It provides a comprehensive range
1962 and has taken a leading role ucation, health care, human services of support, including connections to
in improving the lives of youth and and other industries. It also initiated resources, transitional housing for
families in Johnstown. Key to its suc- the establishment of a YouthBuild people who are homeless, financial
cess is the collaborative approach that program with 12 other partners to education, college tuition assistance,
the organization has taken in its work. give young people education and job car purchasing assistance and more.
training while they build housing for
Identifying and addressing the per- After visiting another family strength-
families with low incomes. Through a
sonal, family and community-based ening award winner and attending
partnership with a local bank, the or-
challenges participants face has been Goodwill Industries International’s
ganization offers financial education.
integral to the organization’s primary Family Strengthening Conference in
And in partnership with the city, the
mission: helping clients “overcome 2006, the Muskegon Goodwill set
Goodwill helped residents in a declin-
barriers to employment and become about enhancing current programs,
ing neighborhood create a nonprofit
more self-sufficient through work.” developing new services, and com-
organization focused on revitalization,
The Goodwill recognizes that people mitting to stronger community col-
based on the belief that if residents are
have a hard time gaining or main- laborations and partnerships.
empowered to re-engage and make
taining employment for a variety Since that time, the Goodwill has
their neighborhood stronger and more
of reasons, including disabilities, relocated its Workforce Development
supportive, the families living there
poverty, lack of family or other social Center and doubled its size to 8,000
will be strengthened.
supports, general lack of academic square feet. Its Workforce Investment
and work readiness skills, and lack of Act programs have grown more than
work experience. tenfold in enrollments, placements
Goodwill Industries of
Northwest North Carolina
Art Gibel
President
2701 University Parkway
Winston-Salem, NC 27105-4223
(336) 724-3621
www.goodwillnwnc .org
B rush strokes on canvas can create more than a single work of art. The same is true with pencil on paper, clay in
the kiln and the careful arrangement of tile. In Goodwill’s art programs, artists create something bigger. Whether
they serve high school students or adults with disabilities, these programs turn creativity into skills, confidence
and dignity.
Ratha Sok has been commissioned by the Denver Parks and Recre-
ation Department to create graffiti murals for the Mile-High City.
Graffiti Artists Apply Talent He painted the club’s first mural by “Making a living as an artist is dif-
to Public Projects himself at West High School Career ficult, but these kids have actually got-
Academy. It didn’t take long for other ten paid, and that’s rare,” says Steve
Ratha Sok was already an artist before students to follow suit, and they helped Hartbauer, Goodwill case manager for
he worked with Goodwill, but most paint an additional 10 murals in the West High School Career Academy
of his art was illegal graffiti. So when first year. The success of the club in Denver. “Some of these kids could
Goodwill Industries® of Denver (CO) inspired Sok to launch a business ven- become professional artists.”
began its mural club for high school ture with fellow students after graduat-
Today, five to 10 students work with
students in 2007, he was among the ing from high school.
the mural club, depending on the scope
first to sign up. When the interest of
His venture, 2kool Productions, spe- of the project. Sok says he’s received
other students waned, Sok wasn’t
cializes in murals, graphics, clothing calls from other schools in the area
deterred and pursued the mural project
and web design, and has been commis- interested in starting similar programs,
solo.
sioned by Denver Parks and Recre- and he’s committed to helping others
“I told myself I needed a positive ation to create public murals. pursue their artistic aspirations.
outlet,” Sok says. “It was just me, and
I said, ‘I can make this happen.’”
16 A Piece of Themselves
Bonding, Stress Reduction ‘Color My Dreams’
Are Products of Exhibit Unites
Close-Knit Classes Community and Artists
The Artistic Enhancement Program at The arts have been an integral and suc-
Goodwill Industries of Southeastern cessful part of the job training and reha-
Wisconsin (Milwaukee) is so popular that bilitation services at Goodwill Industries
there’s a waiting list. The program accom- of the Southern Piedmont (Charlotte,
modates 38 adults with developmental NC), says Diane Weekley, director of
disabilities who attend weekly classes vocational services.
for 24 weeks in the organization’s work
The art program — part of a community
services program. The six-person classes
rehabilitation and job training program
create gift baskets, mobiles, paintings,
for adults with developmental disabilities
masks, sculptures and greeting cards.
— helps participants become more ex-
Some of the classmates have become par- pressive and prepares them to work with
ticularly close, says art facilitator Chrystal the public through an annual art exhibit.
Gillon-Mabry. They meld into a kind of
“These experiences support participants
therapy group, talking through life issues
and encourage them to get into the com-
while working on projects.
munity and get working,” Weekley says.
The program sells the artwork once a year
The Goodwill partners with the Charlotte
at a local art fair and at the Goodwill’s
Art League to put on the annual art exhib-
new trendy boutique, Retique, with larger
its, aptly named “Color My Dreams.”
pieces going for about $65. That money is
split evenly between program participants The first exhibit in March 2008 was an
and the Goodwill to help cover direct instant success when many of the pieces
program costs. sold, with proceeds benefiting the artists.
The show gave participants a big boost of
From creation to sale, the entire experi-
confidence and the valuable experience of
ence is meaningful for participants, says
working with the public, Weekley says.
Nicci Nageotte, manager of participant
services at the Goodwill. “[Participants] Sandra Gray, community outreach
create an identity they didn’t know they director of the Art League, remembers a
had, a piece of themselves that they didn’t program participant who was typically
know was there. They realize they can withdrawn and non-verbal suddenly open-
create something that someone else would ing up and being excited during art class.
want to buy.” Weekley says another program participant
is now considering working as an assis-
For participant Lynn Carus, creating art
tant for an art teacher.
reduces stress and helps her relax. “Some- (Top and Center) Participants at Goodwill
times I have bad days, and then I come The artists who teach the classes also Industries of Southern Wisconsin.
into the art classes…. It takes away all the really enjoy the program, says Gray. The
(Bottom) Laquetta Strickland proudly
displays her stained glass creation at
bad things and makes it a whole lot bet- experience brings much fulfillment and Goodwill Industries of the Southern
ter,” Carus says. “My mind just opens.” gives them insights into how other people
Piedmont.
A Piece of Themselves 17
Bidding on Success
Bidding on Success
Goodwill Celebrates Its First Decade of Online Auctioneering
18 Bidding on Success
Then and Now “We looked for an enterprise that
could provide a basis for employment
shopgoodwill.com In the late 1990s, thousands of estab- and training using computer technol-
received national lished businesses were entering the ogy,” Kessinger says. “It became
world of online retailing. Music, ap- apparent that shopgoodwill.com could
attention August 24, parel, electronics, toys, hardware, pet open up new jobs and training for
when TIME.com named supplies, furniture and book stores people.” Trainees gain basic computer
were on the verge of revolutionizing knowledge, customer service and
it one of the 50 Best the retail world through e-commerce. photography skills. They also learn the
Web Sites of 2009. During the holiday season of 1999, goods processing, stocking and fulfill-
“Great deals abound,” online purchases tripled from the ment systems.
previous year to a record-breaking
the site proclaimed, $10 billion. During its first full year of operations
favoring it above eBay shopgoodwill.com sold 62,360 items
At Goodwill Industries of Orange and had more than $1.1 million in
as the best auction site County (Santa Ana, CA), a spirit sales. Last year, the site sold more
for low-priced finds. of innovation was driving the CEO than 733,000 items and generated
TIME ranked and staff to make the most of the more than $15.3 million in sales.
abundant donated “finds.” By offer-
shopgoodwill.com ing them for sale to a larger online The auction site has continued to
number 18 on its list, audience, all types of collectibles, improve and innovate over its 10-
clothing, antiques and other desirable year life in order to provide the best
above other popular items could bring a higher price than possible experience for shoppers. In
sites like Amazon (#19), they would in Goodwill’s “brick-and- 2007, the site underwent a complete
Netflix (#21), mortar” stores. For then CEO George redesign and today it provides features
W. Kessinger, that meant more funds for bidders on the go. Bidders can
Wikipedia (#25) and to grow the organization’s mission. now access the user-friendly interface
Facebook (#31). utilizing cell phones, mobile devices
or assistive technology devices, such
as screen readers.
The highest priced item sold in 1999 went for $500. It 1999 CBS News story
was a hand-drawn animation art cel from the Disney about the launch of
movie, The Jungle Book. shopgoodwill.com
The highest priced item sold to date was a painting by
Frank Weston Benson. It sold for $165,002 in 2006.
In August 2009, shopgoodwill.com posted its five
millionth item. 2009 video about
shopgoodwill.com today
There are 420,000 registered bidders on the site.
More than 52,000 people visit the site each day.
Bidding on Success 19
Help from
With Help Our
from Our Friends
Friends
Goodwill, Rotary Leverage Resources for People with Disabilities
Pictured with the donated van are (from left) Judy Dolbec,
president, Rotary Club of Hamilton A.M.; Kathy Badgley, director,
Goodwill Works; and Al Brown, past president, Rotary Club of
Hamilton A.M.
T hrough its partnership with FLW to rev up the crowd, talk about the or-
ganization and distribute branded give-
Outdoors, Goodwill Industries became
®
the first and only national nonprofit spon- aways to thousands of captivated fans.
sor of the world’s largest professional Goodwill even received special promo-
bass fishing tournament. In the process, tion in a national television segment on
the organization captured the attention FLW Outdoors that describes how dona-
of millions of bass fishing fans, giving tions fund social enterprise programs.
them the opportunity to learn more about
Throughout the season, fans of profes-
its mission and how they can help people
sional bass fishing learned more about
right in their own communities.
the organization and became support-
Through FLW’s print, television and on- ers of the United States and Canada’s
line advertising, Goodwill® gained access nonprofit leader of job training and
to a multimedia platform to spread the critical community-based employment
word about the importance of support- programs. Goodwill gained the oppor-
ing the organization. Then, during the tunity to share its passion for and com-
2009 FLW Wal-Mart Tour, the Goodwill mitment to strengthening families and
pro team of Wesley Strader and Chad communities with anglers and fans who
Grigsby — and their branded Ranger are passionate about the sport and their
boats and Chevy Silverados — put the hometowns. As it turns out, there’s a
organization front and center in the towns lot in common between Goodwill and
where they competed. FLW fans.
At each tour stop, Family Fun Zones
linked sponsors and partners with local
fishing fans and families, and were the
perfect venue for community representa-
tives to educate their neighbors about
programs and promote new stores and
donation centers.
“With attendance ranging from 12,000
to 16,000 per tournament, and 40,000
at the Forrest Woods Cup in Pittsburgh,
PA, Goodwill came in contact with more
than 100,000 men, women and children
who make up our shoppers, donors, par-
ticipants and future supporters,” says Jim
Gibbons, president and CEO of Goodwill
Industries International.
At the events, national and community
Goodwill staff joined Strader and Grigs-
by onstage preceding Top 10 weigh-ins
22 In the News
Goodwill Wins Department Goodwill Awarded $19.1 Million to ages 12 to 17. Structured and support-
of Labor YouthBuild Grants Grant to Mentor Youth ive relationships with adult mentors
will help youth build career plans and
The U.S. Department of Labor recently skills, and prepare for school comple-
awarded five Goodwill® agencies more tion, post-secondary training and
than $3 million in grants. U.S. Secre- productive work. The program will
tary of Labor Hilda Solis announced provide career exploration and skill
the awards, which assist out-of-school development to offer youth a pathway
youth in obtaining their diplomas or out of poverty and crime. Mentors will
General Educational Development emphasize the assets and strengths that
(GED) certificates, while providing youth already have, and will engage
occupational training in the construc- other family members in order to sup-
tion industry to build affordable homes port a stable and thriving home envi-
for families with lower incomes. Na- ronment.
tionwide, a total of $47 million was “Goodwill GoodGuides continues our
awarded to 62 current and 121 new historic commitment to youth and their
YouthBuild program grantees. families with a collaborative commu-
nity model based on research-proven
principles,” says Wendi Copeland,
Goodwill’s vice president of mission
support services. “When youth have
positive role models and career aspira-
On September 2, Goodwill Industries
tions, they are inspired to make posi-
International learned it had been
tive choices today and in the future.”
awarded a $19.1 million grant from the
U.S. Department of Justice Office of Countless studies have shown a direct
Juvenile Programs, which will allow correlation between school comple-
56 Goodwill® agencies in 38 states to tion, employment and earnings. This
Three Goodwills receiving regular expand or begin new youth mentoring research shows that the people most
YouthBuild program funds were Wall programs. likely to be unemployed are those with
Street Mission Goodwill Industries® the least education. Academic failure
The purpose of the two-year program,
(Sioux City, IA) for $687,500; Ta- is also linked to delinquency, which
Goodwill GoodGuides, is to match
coma Goodwill Industries (WA) for too often leads to involvement with the
youth at risk for delinquency with
$687,500; and Goodwill Industries criminal justice system.
caring adults in mentoring relation-
of Northern New England (Portland, ships. Using practices that have been “By providing intensive mentoring
ME) for $686,864. proven effective, volunteer mentors services that encourage career goals
Two Goodwills receiving awards will engage with youth in structured and help young people understand the
under the American Recovery and mentoring activities designed to build connection between school and their
Reinvestment Act funding included and strengthen family support systems, future work and incomes, GoodGuides
Goodwill Industries Serving Eastern provide positive examples, and help has an opportunity to make a power-
Nebraska and Southwest Iowa (Oma- direct their aspirations towards posi- ful impact on the lives of thousands
ha, NE) for $523,319 and Goodwill tive choices. of youth and their communities,” says
Industries of the Conemaugh Valley Copeland.
Goodwill agencies will recruit and
(Johnstown, PA) for $503,479. train more than 1,500 volunteer men- For information about GoodGuides and how you can
volunteer to be a GoodGuides volunteer mentor, visit
tors to serve more than 5,600 youth www.goodwill.org/get-involved/volunteer or e-mail
goodguides@goodwill.org.
In the News 23
In the
In the Community
Community
Goodwill Serves Up
Social Entrepreneurship
and Fine Dining
24 In the Community
Tacoma Goodwill Anticipates
LEED-Gold Certification
for New Headquarters
In the Community 25
In the
In the Community
Community
Goodwill Expertise Makes
the Difference in One-Stop
Center Operations
In 1998, the passage of the Workforce A senior citizen accesses the computer lab at Goodwill of Southern California’s WorkSource Center.
Investment Act (WIA) created a unique
“one-stop” delivery system that allowed with other agencies to provide services hard time finding employment. For ex-
people to access access job training, through two additional centers. ample, by bringing its own resources to
education and other employment ser- the table, the Goodwill is able to provide
Core services include pre-employment
vices at career centers located in their assistive technologies to job seekers.
workshops on basic computer applica-
neighborhoods.
tions, résumé writing, interviewing and “Our progressive board of directors
Central to the legislation was creating dressing to make the right first impres- understands the importance of helping
easy access for job seekers to services sion. A resource library and job boards people find employment in the com-
and working closely with local business- list opportunities available to applicants, munity, and has dedicated a portion of
es and industries on the skill sets needed who also have access to computers, tele- our revenues to hiring placement service
for jobs in the area — something Good- phones and faxes. representatives whose sole jobs are to
will Industries® has done for decades. find employment opportunities for our
Staff also provide more intensive
It’s no wonder that many community populations and get them working,” Kel-
services, such as interest and skills as-
Goodwill® agencies were selected to sall says.
sessment, development of individual
serve as primary one-stop center opera-
employment plans, and intensive case The City of Los Angeles and Los An-
tors or became partners in other one-stop
management, including staff-assisted geles County Workforce Investment
operations.
job searches, placement and follow- Boards routinely bring tours of national,
One exemplary one-stop operator is up. To meet the needs of the diverse state and local VIPs to the Goodwill,
Goodwill Industries of Southern Cali- populations that reside in California, which also regularly receives awards
fornia (Los Angeles), which runs three staff members are fluent in a multitude from the city for successfully assisting
WIA one-stops known as WorkSource of languages, including American Sign the most persons with disabilities. In
Centers. Language, Spanish, Armenian, Manda- 2008, 44,267 people received services
rin Chinese and Korean. from the Goodwill, and the majority
In 2001, the Goodwill started the Metro
of them were through one of the three
North WorkSource Center, located at Teri Kelsall, vice president of work-
WorkSource Centers. More than 3,000
its Los Angeles campus. By providing force development, emphasizes that
people entered community employment
continuous, exceptional service, the Goodwill retail revenues are critical to
through the agency’s support with an
agency has built a strong reputation. Has the organization’s ability to provide a
average hourly wage of $10.92.
since added two additional full-service broader range of assistance to persons
WorkSource Centers, and has partnered with disabilities and others having a
26 In the Community
Every 42 seconds of every business day, someone earns a good job with the help of Goodwill®.
Goodwill Industries® has been putting people to work since 1902. We train people for careers in fields such as financial services, computer programming and health
care. We provide employment, job training and career services to people with disabilities, welfare recipients and others who are trying to enter the workforce for the
first time or get a better job.
We believe that work creates the economic energy that builds strong families and strong communities. Work helps build self-confidence, friendship and independence.
Everyone deserves a chance to have these things in life. Goodwill provides that chance.