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City of Oakland

Service Request 368785 Assigned To JONES, ANTHONY C Service Request Information

Request Number: Description: Problem Address:
Category: Date / Time Reported: Service Priority: Submitted To: Initiated By: Status: Associated Cityworks Project: Council District:

368785 Streets - Potholes/Depression MACARTHUR BLVD & COOLIDGE AV

STREETSW 5/3/2011 8:42:40 AM 2 - High JONES, ANTHONY C WONG, JASON Closed Pothole Focus - DEC CCD4

Caller Information:
Name Home Phone NOT PROVIDED SRFirstName SRLastName SRFirstName SRLastName Work Phone Other Phone Cell Phone Date & Time Of Call 5/3/2011 8:40:48 AM 2/2/2012 8:42:51 AM 3/26/2012 12:06:01 PM C

Related Work Orders:

Work Order Id 478373 Category STREETSW Description Streets&SW Pothole Repair Submit To FIELDSWILLIAMS, CAROL A WO Status Closed

Q&A & Comments:

Caller: Q: Is there any water coming out of it? A: Don't Know / No Answer Q: Is there an odor coming out of it? A: Don't Know / No Answer Q: Is there loose asphalt around it or is it more like smooth dip? A: Don't Know / No Answer By WONG, JASON: 5/3/2011 8:42:40 AM CITIZEN REQUESTING REPAIR OF A POTHOLE, ON MACARTHUR BLVD., NEAR COOLIDGE AVE. By MCCABE, JOHN: 3/1/2012 12:09:54 PM Changing Priority from 3 (Medium) to 2 (High) based on pothole prioritization: This pothole meets *two* criteria: (1) Intersection, and (2) Bikeway or Major Street (this one is on a Major Street that is also a Bikeway). Two criteria = Priority 2; One criteria = Priority 3; Zero criteria = Priority 4. Analysis done for unresolved pothole service requests through 1-31-11. After that, Call Center is proactively adjusting priority based on the criteria.

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PWA maintenance has discretion to further adjust priorities.

By MCCABE, JOHN: 3/1/2012 1:21:39 PM Correction: Analysis done for unresolved pothole service requests through 1-31-12 (not 2011).

By DUNBAR, EDDIE: 6/12/2012 9:56:50 AM Based on the WO(s) to this SR being cancelled/closed, am cancelling/closing this SR. EXD By DUNBAR, EDDIE: 6/13/2012 10:01:22 AM Please disregard my previous comment about canceling this service request. EXD By PEGROSS JR., LOUIS H: 8/25/2012 10:18:27 AM SMALL POT HOLE AT MACARTHUR & COOLIDGE- COLD /HOT By DUNBAR, EDDIE: 9/12/2012 9:54:56 AM Based on this SR having an associated WO, I am changing its status from OPEN to WOCREATE. EXD By INTERN, DESIGNCONST1: 9/26/2012 11:26:48 AM Verified Closed on 9/20/12 By MCCABE, JOHN: 10/9/2012 3:57:03 PM Per Paul Tran, verified on 9/20/12 "None found at this location"

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