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TRANSLATING STRATEGY INTO HR POLICIES & PRACTICES CASE

THE HOTEL PARIS CASE


THE NEW PERFORMANCE MANAGEMENT SYSTEM
HOTEL MAIN CHEF
JOB PURPOSE
As the person responsible for all kitchen produce, to co-ordinate the distribution of tasks
amongst his or her teams ensuring that the work progresses as it should within the time
available.
To prepare all the menus in co-operation with the Restaurant Manager and check customer
satisfaction levels by exercising a presence in the restaurant at meal times.

DUTIES

To ensure that production is correctly executed and that products comply with the technical
sheets
To ensure the quality levels of products and services
To manage his or her staff: training, motivating and structuring the team. He or she also
ensures a good working atmosphere
To provide rigorous management: controlling raw material stocks, especially in terms of their
cost

COMPETENCY

Cooking skills: the ability to adapt your cooking style to your local environment

Using the Windows environment


The ability to manage a profit centre: stock, cost prices, orders etc
The ability to manage a team: supervision, training, motivation, delegation

Self-control
Team leadership
Good relationship skills
Organisation and thoroughness
Creativity
Teaching skills
Physical and mental resilience

PERFORMANCE STANDARD

PERFORMANCE APPRAISAL FORM


Name:
Designation:
Joining Date:
Reporting To:

Name:

Designation:

Appraisal Date:
Appraisors Name: _______________________________________________________
Appraisors Signature: (After Appraisal) _____________________________________
Appraisors Overall Comments: ____________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Appraisee's Signature: (After Appraisal) ____________________________________

1. Review of areas of Major Accountability:


Area of Major Accountability
i.

Kitchen design and layouts

ii.

Improving Buffet presentations

iii.

Menu planning

iv.

Standardizing menus and presentations

v.

Identifying and hiring Chefs

vi.

Identifying the right equipments

Comments

2. What were your 3 main goals for the period under review?
3. To what extent were you able to achieve the above?
4. What constraints did you encounter in achieving your goals?
5. How can SPPH / your manager assist you in achieving your goals?
6. Review:
Assessment Scale:
A = CONSISTENTLY STRONG.
B = STRONG
C = COMPETENT
D = IMPROVABLE
E=NEEDS IMPROVEMENT.
N/A = NOT APPLICABLE / TOO EARLY TO ASSESS

DRIVE FOR RESULTS: Competes against a standard of excellence. Sets high

Assessment perfor

takes responsibility for achieving business results and perseveres despite obstacles
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

UNDERSTANDING THE BUSINESS: Demonstrates an interest in, and underStanding of, issues relevant to the business and keeps knowledge up-to-date.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

PROBLEM SOLVING & DECISION MAKING: Effectively diagnoses problems


and thoroughly analyses complex information to guide decision-making. Evaluates
and assimilates critical information when reaching conclusions and makes logical
competent decisions.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

CUSTOMER FOCUS: Builds and maintains relationships with customers. Understands


and anticipates customer needs, takes action to address customer needs, and strives to
exceed customer expectations.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

TEAMWORK: Demonstrates co-operation and trust with colleagues & teams and across
organizational boundaries. Participates as a team-played and establishes strong working
relationships to deliver positive results.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

ADAPTABILITY: Works comfortably and effectively in an environment of ambiguity


or change; is receptive to new ideas and responds to workplace changes with flexibility
and optimism.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

IMPACT & INFLUENCE: Promotes ideas persuasively, shapes the opinions of others
& overcomes resistance. Establishes influential contacts, builds consensus for action and
negotiates win-win solutions to problems.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

LEADING & DEVELOPING PEOPLE: Inspires others to excel by clearly


communicating business values and direction, recognizing goof performance and
providing managerial support. Develops the potential of others, through coaching and
development opportunities, to build organizational capability for the future.

Comments:_______________________________________________________________________________
____________________________________________________________________________________

INNOVATION: Generates new ideas and encourages creativity from others; recognizes
the need for new or modified approaches, and creatively combines different perspectives
and approaches.
Comments:___________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________

ANY ADDITIONAL COMMENTS REGARDING COMPETENCIES:


____________________________________________________________________________________
____________________________________________________________________________________

7. Personal Development Plan:

KEY DEVELOPMENT NEEDS: Briefly summarize the specific development needs


identified and details specific actions for each below.
Objective of the

Action Steps with

Development

Dates

Support Required

Method of
Evaluation