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Mission Statement:
NoMoreITInfrastructureHeadaches Becauseweprovidethe: People Process Technology ToHelpourclients PLAN BUILD MANAGE
TheITInfrastructure
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Cloud Services
Managed Services
IT Staffing
Professional Services
Products
Application Services
Training
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Project Methodology
PLAN
Assessment, Design,POC, ProjectPlan
BUILD
Build,Test, Rollout
MANAGE
Training,Support, Escalation www.gtcsystems.com
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Build Phase Best Practices Verify Power Savings Options are disabled on hosts
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Build Networking
Virtual Desktop VLAN Create a DHCP scope Verify DNS Redundancy
A separate Network VLAN for the virtual desktops and XenApp servers will be created. Create a DHCP scope for the XenApp and VDI subnets A redundant DHCP scope should be available for the subnet. XenDesktop and XenApp environments require DNS for intercomponent communication. Therefore, it is vital to configure a minimum of two DNS servers for each zone on every server and virtual desktop for reasons of redundancy. XenDesktop requires a fully functioning DNS solution for the XenDesktop Controllers as well as the Virtual Desktops. As Virtual Desktops typically obtain IP addresses by means of dynamic DHCP the ability to dynamic update DNS A-Records is required.
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Keep computers up to date with security patches Protect all computers with antivirus software Reposition an existing perimeter
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Build
BestPractices:
Citrix Antivirus VMware Storage Group Policies Windows OS Network Database Server http://support.citrix.com/article/CTX1327 http://www.symantec.com/business/support/index?page=content&id=TECH91070 http://www.vmware.com/files/pdf/solutions/vmware-citrix-xenapp-best-practices-EN.pdf http://www.netapp.com/us/solutions/virtualization/desktop/desktop-citrix.aspx http://support.citrix.com/proddocs/topic/xendesktop-rho/cds-policies-wrapper-rho.html http://www.citrix.com/content/dam/citrix/en_us/documents/partnerdocuments/Sizing_for_Citrix_XenDesktop_final.pdf http://blogs.citrix.com/2013/05/03/citrix-xendesktop-best-practices-with-cisco-ucs-recordedwebinar/ http://support.citrix.com/proddocs/topic/xendesktop-bdx/cds-database-reqs-bdx.html
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Recent Challenges
XenServer Boot to USB The blade servers selected did not support USB boot We had to install hard drives AppData redirection speeds up logons, data sharing between sessions. App that used Excel was slow. Turned off AppData redirection Stream all apps using personal vDisk. All 50 plus applications were streamed. The disk size for the write cache was too small. We had to double the size of the write cache
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Manage
Manage Best Practices The Manage phase is the ongoing operations and maintenance of the deployed technology. System administrators should be trained to perform the required tasks for daily operation and administration.
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Manage
#Servers
#Users
Help Desk
Admins
Architects
<100
<3000
1 CCA
1-2 CCEE
1 CCIA
2-5
<200
<4000
3 CCA
3-4 CCEE
1 CCIA
>6
>200
>5000
3 CCEE
5+ CCEE
2 CCIA
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Manage
SkillSetofCCA
Tier-1 support personnel should be provided with basic training on Citrix XenApp, Citrix XenDesktop and supporting technologies. This can include internal training from subject matter experts or formal training. The training provided should focus on the following topics: High-Level overview of the XenApp and XenDesktop implementation Using Citrix Desktop Director to manage user sessions Troubleshooting Citrix XenApp and XenDesktop sessions Managing AD group policies user profiles Troubleshooting methodology
In addition, regular training should be provided to the Tier-1 team members on the latest troubleshooting recommendations from the Tier-2 and Tier-3 teams as well as details on any relevant changes to the environment. This will help ensure a base knowledge level amongst the team and consistent customer service.
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Manage
SkillSetofCCIA
A qualified Tier-4 resource should have a minimum of five to six years of experience implementing, supporting, and serving in a technology architect role for a XenApp and/or XenDesktop environment as well as additional administrative experience with integrated technologies such as application and profile management solutions. The ideal candidate will have served in such a capacity at two or more environments for purposes of product exposure and in at least one environment of over 1,200 concurrent users. The Tier-4 resource should have enterprise experience with industry recognized certifications. A Citrix Certified Integration Architect (CCIA) certification or comparable training and experience should be a prerequisite of the role. Training or practical knowledge on XenCenter, AD Group Policies and the utilized hypervisor should be considered essential.
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Manage
GTC Managed Services Offering $350 per server $125 per application $45 per user
GTC uses its unique knowledge and experience in Citrix to provide a fixed-cost, remotely delivered managed service designed to dramatically reduce downtime.
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Manage
We have a long history of success with Citrix projects We can help with Plan Build Manage GTC Cloud is built on best practices, we can share with you how we are building the GTC Cloud
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GTC Cloud
CompleteHosting intheGTCCloud
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Questions
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