Knowledge Management Course Outlines

CKM AND CKEE PROGRAM TRACKS Introduction to KM Concepts Introduction to the KM Method GENERAL STUDY TOP CS CKM AND CKEE PROGRAM TRACKS ntrodu!tion. Using a KM Process for this Course - Instructor's KM Strategy - KM Method Lite - Course Vision/Goa s - Course !"#ecti$es - Course Sta%eho ders - Sta%eho der Satisfiers - Course Process - KM Process for the Course - KM Metrics for the Course. O"er"iew o# Glossar$ o# Terms - &hat is KM' - KM for (usiness - KM for Science - KM for Society - Inte ectua Capita - Sociofacts - Mentifacts - )rtifacts - *acit - +,p icit - Codified Le$e s of Kno- edge - !rgani.ationa Learning - Meta%no- edge - *as% Patterns - )gents +ffectors - /etectors - *ags - )dapti$e P an - 0o and Mode - Kno- edge Processes Meta%no- edge Processes - KM Processes - Kno- edge Production - Kno- edge )c1uisition Kno- edge *rans2ission - Metrics - Meta2etrics - and 2ore. %rie# &istor$ o# t'e So!iolog$ o# Knowledge( Kar Mannhei2 ) 3o"ert Merton - /a$id 0u - *ho2as Kuhn - Margaret Mead - 4ran. (oas - Ste$e 4u er - Metascience !rgani.ationa )nthropo ogy - Cogniti$e )nthropo ogy - Socia Cognition - Metacognition Socia Metacognition - Cogniti$e Science of Science - !rgani.ationa Learning -and 2ore. Com*le+ Ada*ti"e S$stems T'eor$ A**lied to %usiness( 5ohn 0o and - Mathe2atica Mode of KM - 0o- Kno- edge is Socia y Created6 *rans2itted6 and )c1uired - Measuring the I2pact of KM on a 4ir2 in the +cono2y - 7e son and &inters +$o utionary +cono2ic *heory - (rian )rthur's Increasing 3eturns and Path /ependency in the +cono2y - Conte,t and *i2e Sensiti$e Kno- edge - and 2ore. Understanding Knowledge Needs o# Sta,e'olders ) Sta%eho der Perspecti$e - Chief +,ecuti$e !fficer Perspecti$e - Chief 4inancia !fficer Perspecti$e- Mar%eting and Sa es Perspecti$e - Product /e$e op2ent Perspecti$e - 0u2an 3esource Perspecti$e - Infor2ation *echno ogy Perspecti$e - (usiness Metrics - (usiness Process Metrics - Kno- edge Production - Conte,t Sensiti$e Kno- edge - Understanding Po-erfu Socia and Cu tura 4orces that Can Pre$ent Success - and 2ore. Designing and m*lementing and Measuring a KM En"ironment - Gaining +,ecuti$e/Manage2ent Support - Conduct a KM )ssess2ent - /e$e oping the (usiness P an - 4or2ing the KM tea2 - )ssigning ro es -- Kno- edge Managers - Kno- edge +ngineers KM *echno ogists - 4aci itators - Scri"es - /eter2ine the *arget 8) *ea26 !rgani.ation6 or +nterprise9 - Gather /ata and Infor2ation a"out the *arget - /eter2ine the Current Vision and Measura" e Goa s of the *arget - Identify and 2ode the !rgani.ationa Processes used to )cco2p ish that Vision and Goa s - Se ect the Process that can (enefit 2ost fro2 KM and 2ore. Condu!t n#luen!e Networ, Modeling and Anal$sis - Map &or% +n$iron2ent - Identify the Kno- edge &or%ers 8K&s9 - /eter2ine the Kno- edge 7eeds of the &or%ers to )cco2p ish the &or%f o-. Identify the *hought Leaders 8*Ls9 in the &or%f o-. 0a$e the *Ls Participate in the /e$e op2ent of a Vision of &hat the Idea State Cou d (e - &ith the 0e p of the *Ls6 Identify the 3ea and Potentia (arriers that -i Pre$ent the KM *ea2 fro2 4u fi ing its Goa s - &ith the 0e p of the *Ls /e$e op a Strategy to !$erco2e those (arriers - Conduct a Gap )na ysis - /e$e op a *ransfor2ation P an and Mode to *ransition the *arget fro2 its Current State to its Goa s - In$o $ing the *Ls in the *ransfor2ation Process Monitoring the *ransfor2ation Process - and 2ore. De"elo*ing a Meta*rise wit' t'e KM Met'od( Strategic Goa s ) Co2petiti$e Inte igence - *raining - *echnica &riting - Mar%eting - Socia Capita - Inte ectua Capita - Structura Capita - 3ate of )daptation ) 3ate of Inno$ation - :ua ity of Kno- edge - +ngineering the Kno- edge +n$iron2ent - Measuring the +ffects of KM Initiati$e to the 3!I - Measuring the

:ua ity of the 3outines - Inno$ating the Inno$ation 3outines - I2itating 3outines - I2itate $s. Inno$ate - Inno$ating and I2itating Metaroutines - and 2ore. KM Team ) Kno- edge Manager - Kno- edge +ngineer - Pro#ect Manager - *ea2 Leader Scri"e - 4aci itator - KM *echno ogist - Managing Kno- edge a"out KM - &a %ing the *a % Setting its !-n Goa s6 Processes6 Metrics - KM !ffice - Manage2ent - KM Staff (udget - etc. Additional Tools Co"ered( Concept Mapping and )na ysis - V++ /iagra2s and )na ysis6 )ffinity /iagra2s and )na ysis - (e ief 7et-or%s /iagra2s and )na ysis - Kno- edge Propagation /iagra2 and )na ysis - )d$ice 7et-or%s and )na ysis - Kno- edge Source Poo Mapping and )na ysis - Kno- edge Process /iagra2s and )na ysis - )ctiona" e Kno- edge C assifier *a" e - Sta%eho der Satisfier *a" e - and 2ore. D STANCE LEARN NG COURSES CKM AND CKEE PROGRAM TRACKS KM Case Studies Manhattan Pro#ect *hree Mi e Is and +SP3I7* 7a$aho Code (rea%ers eKno- edge and eCo22erce eKno- edge is a fast raising co22odity. +,p ore the current trends in eKno- edge and its re ationship -ith eCo22erce. +thica and Lega Issues in KM +,p ore the ega and ethica pro" e2s associated -ith 2any KM strategies. Ca cu ating 3!I for KM Progra2s/Pro#ects Learn se$era -ays to ca cu ate 3eturn on In$est2ent 83!I9 for KM Inititati$es D STANCE LEARN NG COURSES CKM PROGRAM TRACK KM Progra2/Pro#ect Manage2ent Co$er Progra2/Pro#ect Manage2ent issues that are specific to %no- edge 2anage2ent KM Cu tura *ransfor2ation +1uip students -ith too s and techni1ues to faci itate cu tura change -ithin organi.ations. +sti2ating KM Pro#ects Learn esti2ating techni1ues for deter2ining the si.e and cost of a KM initiati$e. Strategic and *actica P anning for KM 4ocus is on ho- to ana y.e econo2ic6 co2petiti$e positioning in re ation to other fir2s and ho- KM i2pacts positioning positi$e y and negati$e y. Inno$ation +n$iron2ent Manage2ent *oo s and techni1ues for 2anaging inno$ation en$iron2ents D STANCE LEARN NG COURSES CKEE PROGRAM TRACK Inno$ation +n$iron2ent /esign and Manage2ent *oo s and techni1ues for designing inno$ation en$iron2ents KM Soft-are *oo s Soft-are too s a$ai a" e to KM Professiona s Kno- edge Porta s )na ysis6 design6 and i2p e2ent an agent-"ased %no- edge porta using ;ML. )uditing and (ench2ar%ing Kno- edge +n$iron2ents

(ench2ar%ing %no- edge en$iron2ents $s processes. *oo s and techni1ues for finding <"est en$iron2ents< as -e as <"est practices< Physica Space /esign and KM +,a2ine the i2pact of physica space on %no- edge processes and ho- to engineer that space to i2pro$e those processes Socia 7et-or% +ngineering for KM )d$anced treat2ent of socia net-or%s6 2apping6 ana y.ing6 and a tering the2 to i2pro$e %no- edge perfor2ance. )pp ying +cono2ic Mode s and Si2u ation 3e$ie- the econo2ic ana ysis techni1ues of 7e son and &inter 6 Kenneth )rro-6 and (rian )rthur. Learn ho- to use a si2u ator to predict econo2ic outco2es using %no- edge 2anage2ent as a factor. )d$anced *opic in +ngineering /eeper treat2ent of 5ohn 0o and's 2ode s Cogniti$e Syste2s +ngineering 7!*+= Course content is su"#ect to change "ased on the reco22endations fro2 the KM (oard.