SHANNON RAWLS

http://www.linkedin.com/in/shannonmrawls

shannon_rawls@yahoo.com PROFESSIONAL SUMMARY

H: 904.737.0730 M: 904.566.6677

Operations, Facilities, Administration & Compliance Professional with extensive experience in the areas of managing the operations of multi-site and multi-function organizations. Strengths include the ability to effectively manage projects which identify problem areas, improve processes through implementation to completion. Recognized for championing and delivering complex restructuring projects, tackling special projects, and consolidating processes with a keen eye for cost containment without sacrificing the end-user experience. Known for understanding company objectives and providing clarity for data outputs, work plans, written materials, articulating goals and action plans. Areas of expertise include: Project Management Facilities Management Vendor Management Procurement Cost Control Regulatory Compliance Process & Policy Development Risk Management

PROFESSIONAL EXPERIENCE IDEA INTEGRATION CORP. dba ASTADIA, Jacksonville, FL 2013 2013 Global provider of cloud consulting, systems integration, technology development, implementation and platform customization services.

Director - Operations

Assist and Support the enterprise in the achievement of Astadia's strategic objectives by efficiently implementing and managing day-to-day operational functions. Develop, implement and manage back office policies and programs to align with enterprise-wide strategic goals. Provide guidance and support to all levels of the organization to implement processes following various "best-practice" frameworks for operational excellence. Provide the organization with direction, oversight, selection, controls, contract administration and management of new and existing vendor service commitments. Perform financial analysis, due-diligence, and reporting on existing and developing programs, process, cost controls, vendor service negotiations and consolidations. Initiate and oversee a centralized management of physical plant, lease negotiations, budgets, tenant improvement projects, space planning, office re-locations and shutterings for the organization. Develop new protocol and policy for corporate travel, centralization of procurement, strategic changes to expense controls and cost containment as directed by senior leaders. Develop new protocols for staff augmentation/contractor and vendor on-boarding to enhance Astadia's compliance with client and regulatory requirements and to reduce and mitigate risk. Direct, develop and mentor operational staff on organizational changes, corporate restructuring, new and developing job descriptions, responsibilities and requirements. Deliver product excellence to all stakeholders. LENDER PROCESSING SERVICES - LPS, Jacksonville, FL 2010 2013 The number-one provider of mortgage processing services and an industry leader in consumer loan processing and other real estate solutions and services.

Senior Program Manager Vendor Management Office

Directed and supported the implementation, management, and reporting of the Vendor Management Program, with a focus on vendor risk identification, tiering, monitoring, and reporting in compliance with VMO policies and procedures, corporate strategic initiatives and regulatory requirements. Developed policies and procedures, workflows and enhanced existing processes for internal and external compliance of a newly created department. Performed and coordinated vendor due-diligence, oversight, risk management, and reporting activities for more than 70,000 active and prospective domestic & international product and service providers, across multiple divisions and service lines. Processed new and prospective providers, performed

SHANNON RAWLS
data analysis, and contract administration services for the organization. Provided enterprise-wide direction, SME guidance and coordination for internal and external stakeholders to ensure compliance requirements and best-practices were followed for all levels of the corporate hierarchy and 3rd party providers. Provided development, enhancement and training of VMO protocol across the enterprise. THE ST. JOE COMPANY, Jacksonville, FL Florida land development company and formerly the largest private landholder in Florida (~600K acres). 1999 2010

Facilities / Procurement / Project / Asset Manager

Managed vendor relationships and organizational inter-operations for multiple divisions, joint ventures, and subsidiaries for a multi-site land development company. Initiated, supported, and lead multiple operations projects to contain and reduce costs in specific areas for a combined, annual operational budget in excess of $60M. Negotiated new and existing contracts to reduce costs and simplify processes. Monitored contracts for compliance and initiated corrective actions. Collaborated with executive team to coordinate and manage projects, set priorities, allocate resources, assign tasks, track and conduct cost analysis and completion timelines. Coordinated the management of company owned and leased operational facilities and recommended action items including, repair and maintenance projects, space planning, security, risk management, and vendor relations. Key Projects:

Asset Liquidation: Managed, inventoried, researched, negotiated transfers, corrected data, and

liquidated company assets, resulting in one years reduction of more than $16M in tangible assets from the companys fixed assets. Vehicle Fleet: Reduced vehicle fleet by almost 50%, from 114 down to 63 vehicles, saving up to $150K in operating expenditures annually and over $600K in annual capital expenditures. Operations Restructuring: Identified areas for improvement in organizational controls. Closed 35 separate facilities and relocated functions, yielding a $14.9M(22%) decrease in operating costs. Tangible Lease Reduction: Analyzed each division, joint venture, and separate entity to identify expired, underused, and non-use leases; eliminated 100+ leased equipment contracts saving over $400K annually. Awards/Acknowledgement: NO Ordinary JOE award, March 2007 EDUCATION

Bachelor of Science in Criminology, Florida State University, Tallahassee, FL PMP, Project Management Institute (PMI), University of North Florida, Jacksonville, FL Master of Public Administration, University of North Florida, Jacksonville, FL, On-hold
MS Office Suite Oracle TECHNICAL SKILLS Adobe Photoshop MS Visio MEMBERSHIP / AFFILIATION Member, Project Management Institute (PMI) / Member, International Facilities Management Association (IFMA) /Member, National Association of Professional Women (NAPW) / Member, Institute of Supply Chain Management (ISM) 2011 / United Way of NE Florida, Employee Campaign Chair, St. Joe Company, 1999 2008 / Parents Offering Wisdom Enrichment & Resources, POWER, Founder, local support group / Exception Student Education Advisory Committee ESEAC -Duval County, Former Chairperson 2003 2004 / Kings Trail Elementary School Advisory Council SAC, ESE, & PTA Treasurer, 2003 2005 SharePoint MS Project