Module: Stretchers

Objectives

By the end of the module, the participant will be able to: Make the correct entries to create a stretcher PNR Make the correct entries to create a Phase IV ticket record for a stretcher case Make the correct entry to display the name list for stretcher PNRs

Instructions

Participants should have completed the Phase IV modules prior to completion of Stretchers. No additional special instructions are required. Procedures should be firmly established on the booking of stretchers. Most carriers give control of stretchers to CRC or a specialized department, while other carriers allow the Reservations agent to create the PNR then transfer or queue place to the responsible department for followup. If booking is by the Reservations agent, it is recommended that the agent first check the flight's seat map to ensure the required number of seats are available together. If not, it will be necessary to check alternate flights or displace passengers who already hold reserved seats. It is also highly recommended that once the stretcher PNR is created, the responsible department immediately block out the required seats rows on the seat map. If the carrier is an ACS user, two options are available: Within the ACI period, block out seats with the 4GB entry. This will subsequently show the blocked seats with an 0. Within the ACS period, block out the seats with the GMB entry. This will subsequently show the seats blocked.

Sabre Airline Reservations Training Guide

March 2002

Module: Stretchers

At check-in time, the agent would request one of the blocked seats to be unblocked and a boarding pass issued under the passenger name. The remaining seats would remain blocked. For additional information, refer to FOCUS.

Module: Stretchers

Sabre Airline Reservations Training Guide

March 2002

Introduce

Stretcher Cases

Explain

Many carriers have occasion to accommodate stretcher patients in either the First Class, Business or Coach cabin of their aircraft if applicable. Procedures may vary from one Sabre hosted carrier to another. Whether the passenger must first consult a Medical Acceptance desk at the airline or if the PNR is controlled from Central Reservations Control, the PNR creation will be basically the same. It is recommended to consult your local policies and procedures as it relates to the number of seats and fares charged for a stretcher passenger, as well as the pre-reserved seat data. It should also be noted if the PNR is required to be placed on a specific queue for monitoring or additional action. The procedures here are for guideline purposes and should be combined with the carriers local policies. The basic stretcher PNR will include several items: Name field indicating stretcher Passenger name Phase IV ticket record to store the fare SSR indicating stretcher passenger

Sabre Airline Reservations Training Guide

March 2002

Module: Stretchers

Introduce

Steps to Creating Stretcher PNR

1. Book flight space

01406Y01MAYSEADFWNN9
2. Add phone, received from, ticketing or time limit field

9817-963-3504-H 6MRS JONES 830

3. Name field

-C/9STRETCHER or -Z/9STRETCHER -JONES/BILL

4. Host SSR

4STCR-2.0
5. End Transaction and Redisplay PNR

ER
6. Phase Iv Record

W#CTKT Tab through the mask and fill in the appropriate fields: fare, tax(es), fare basis code, not valid before and after dates, baggage allowance and linear fare calculation. It is recommended to place remarks in the ENDORSEMENT field to indicate this is a stretcher passenger if it is not indicated by the fare basis code. The corporate or Z name field will not print on the ticket to show STRETCHER.
7. End Transaction Or Queue Place

E or QP/CRCXX/XX

Module: Stretchers

Sabre Airline Reservations Training Guide

March 2002

The resulting PNR will be similar to the one shown below:

1.C/9-08STRETCHER 2.1JONES/BILL 1 1406Y 01MAY F SEADFW HK9 730A 121P TKT/TIME LIMIT 1.TL30 PHONES 1.HDQ817-963-3504-H TICKET RECORD - STORED/-FARED AA FACTS 1.SSR STCR NN1 2.1 JONES/BILL RECEIVED FROM - MRS JONES HDQ.HDQ8REH 1118/21JUL97 SLPLMN

Point Out

Point out and discuss the fields.

Apply

Have participants practice as necessary. Monitor for accuracy and address any errors/questions.

Sabre Airline Reservations Training Guide

March 2002

Module: Stretchers

Introduce

Corporate Name List In order to request this list, the agent must have a duty code of 1, 2, 5, 7 or #. A general sales agent with a duty code of - (dash) cannot display this list, nor can a ticket agent with a duty code of 4.

Demonstrate

LC1406/01MAYSEA

<Enter>

Explain

The purpose of this entry is to display a corporate name list for a specified flight and date. The list will include stretcher PNRs. It is important to name the corporate name field STRETCHER or some form of the word stretcher for ease in locating the PNR from the name list. The Sabre computer reservation system response will be a list of PNRs using the corporate name field.
SEAHDQ 1 09STRETCHER..9/01..Y END

QUQSMT

Point Out

The agent may then request the individual PNR by line number using the following entry: L1* <Enter>

To return to the name list, the agent may make the following entry: L* <Enter>

Apply

Practice as necessary.

Module: Stretchers

Sabre Airline Reservations Training Guide

March 2002

Quick Reference of Entries

Entry Description

-C/6STRETCHER -Z/9STRETCHER -JONES/BILL 4STCR1-2.0 LC1406/01APRSEA L2*

Input Corporate/Stretcher Name Field Input Z Name Field (applies to Host flights only) Enter Passenger Name Field Enter Host SSR for Stretcher Request Corporate Name List Request PNR from Corporate Name List

Sabre Airline Reservations Training Guide

March 2002

Module: Stretchers

Module: Stretchers

Sabre Airline Reservations Training Guide

March 2002