Technology Consulting

Business Process Improvement

Challenges, and
How can help you win
White Paper
 Contents Terms and Definitions

Introduction 3 Term Definition

BPE Business Process Enhancement
The BPE Problem 3
KPI Key Performance Indicator
Importance of BPE 3
BPE Techniques 3
What should you choose 3
How Xamtrex can help you? 4
Xamtrex BPE Methodology 4
About Xamtrex 5
Other Services we offer 5
Copyright and Trademarks 5

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Introduction
Any business has processes at
the heart of it. Processes consume
resources and take input to run in a
surrounding to produce a product/service.
Consumers consume your services and
pay you for the value it adds to customer.
If you are working in an industry that is
fraught with suppliers providing
competitive prices then you have very less
control over your profit margin form pricing
perspective. The only way you can
broaden your profit margin is by optimising
the processes to reduce the cost of
execution.
The BPE Problem
Business Processes Enhancement (BPE)
is an ongoing activity that any enterprise
must imbibe into its DNA.
Non-optimized processes are said to raise
the average operational cost from a
minimum of 20 percent to a maximum of
70 percent. On top the employees get de-
motivated working in an organisation that
runs in-efficiently; together these lead to a
cascade of non-performance.
Importance of BPE
Process Improvement is the
science of improving processes efficiency
by measuring the different processes
components and mixing them in a way to
achieve the best performance. It starts
with Identifying the Key performance
Indicator’s (KPI) for the services that are
an output of process. The KPIs are the
critical set of qualities which the services
must possess for the customers to feel
happy about paying the price of Service.
KPIs are generally set by customers. Then
measuring the inputs, outputs, resources,
time, cost, risk, dependencies and
business rules taken in the current setup.
Then we analyse various combination of
above-mentioned variables to achieve the
best combination of all variables to
produce the services in minimum cost and
time.
Key influencers to go for processes
improvement.
• Dissatisfied customers
• Adaptation to Changing Environment
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• Need for Robust Processes
• Need for Merger and Acquisition
• Processes Automation
• Manage the proliferating IT resources
• Need for real-time information
• Get a better view of Enterprise
• Need for diversification & globalization
• Need to sharing information across
enterprise
• New Technology adoption
In all of the above cases a certain way to
create significant impact is by improving
the efficiency of business processes
BPE Techniques
1. Small companies generally run
processes in an ad-hoc manner in
which they use gut feeling to combine
the variables in a certain way and feel
it’s the best way to run business. The
mathematical & analytical aspect of
analysing the processes efficiency is
missing in this method.
2. Bigger companies have setup their
own processes excellence centres that
focus solely on improving the
processes quality.
3. If a consultancy cannot do both then
they go for Business Process
Enhancement Experts to help improve
the business performance.
Most of the times these experts come at a
very dear price to fit a small organization’s
bill. Also the big consultancies work on
mostly large scale projects spawning
years/decades. We understand that
smaller companies need a consultant who
can help them with small and quick wins.
What should you choose
Depending on the type of Organization
you are you can choose any of the
abovementioned options. We suggest you
start with option 3 where you hire a
consultancy in a risk free model. Rather
then you inventing the wheel get the
experts who understand your domain of
work and who can conduct quicker
projects and simultaneously train and
equip your staff to conduct future BPE
projects.
How Xamtrex can help you? tools, resources and inputs to give the
improvised output for less.
Xamtrex has worked with
customers across the world and has seen
the best practices in processes Xamtrex BPE Methodology
Improvement which are proven and Ours is very simple and easy to
trusted time and again. We can quickly understand methodology to improve your
execute a process enhancement project business processes as shown below.
and provide you the value add. Depending
on the Processes Maturity level at which
your organization stands. We can do
processes enhancement projects at
various levels; from division level projects
to enterprise level projects.
We have got vast experience working with
customers in following industries
• Telecom Domain
• Metals and Manufacturing
• Energy & Utilities

Our experts are locally based near you

so that you can reach them whenever you
need them. Our cost is extremely
competitive and our standards are world
class.
Setting up a division for process
excellence is not a very cost-effective
option for most of the organization. By
working with Xamtrex you need to pay
only for the duration of our engagement. If
you sign on Xamtrex for continual
We follow an eight step process for you to
improvement over years in your
realise the benefits of Processes
organization then you pay may be 20-80
Enhancements. Depending on the size of
days per year to us and get all services.
the project these eight steps could be
Even if you setup a processes excellence
complete from 20 working days and
division you will find it difficult to keep the
upwards.
flow of best practices from across the
world flowing into your team. This is where
Shown below are the works that we do
Xamtrex can leverage its continual
during the projects we execute
learning from its projects across the globe
• Work with local teams to develop
and bring to you the latest in processes
capacity to sustain new and improved
excellence from the world so you are the
processes.
first one to benefit from our newest
• Train and share knowledge with teams
leaning.
to enable development of business
Xamtrex can empower your
transformation capabilities.
Mangers with the processes
• Co-own responsibility for improving
enhancements and tools so that they can
business performance through the use
improve, redesign or reengineer
of key business metrics.
processes within their divisions.
• Provide change management
Xamtrex also provides Process re-
leadership to ensure achievement and
engineering services which is different
continuation of targeted performance
from Processes improvement. Where the
levels.
focus of Processes improvement is to fine
• Provide leadership and coaching
tune the variables of existing processes to
needed to support cultural shift
give more output for less input; Processes
necessary to support business
reengineering involves complete re-design
process transformation.
of a process using different technology,

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About Xamtrex
Xamtrex is a private Limited Company founded in 2009. Our experts have 120 man months of
experience in Business Processes Enhancement. Xamtrex is in the business of enhancing its
customer's business processes from a 360 degree perspective and train people in the areas
of Business Process Management, Enterprise Architecture Management, and Strategic
Processes Enhancement.

Other Services we offer

Contact Us
Name : Xamtrex Private Limited
UK Reg : 06855639
Address : 15 Hurworth Avenue
Slough, Berkshire, SL3 7FE, United Kingdom
Email : sales@xamtrex.com
Phone : +44 1753 571 636 (Call us now to discuss how you can benefit)

Copyright and Trademarks

Copyright  2009, Xamtrex Ltd. This document is a published work protected by the United States copyright laws
and is proprietary to Xamtrex. Disclosure, copying, reproduction, or use of this document by anyone other than
authorized employees, authorized users, or licensees of Xamtrex Ltd, without the prior written consent of Xamtrex
Ltd, is prohibited.

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