CHAPTER: 9 ANNEXURE

As a part of study in MBA, Ganpat University, Mahesana, I have been assigned for project work at Connectwell Pvt Ltd for Summer Internship Project. You are invited to participate in a survey to find out consumer preferences regarding New Launching SPD / LIGHTING ARRESTOR / TRANSIENT PROTECTION / EARTHING SYSTEM. It will take approximately 3 minutes to fill this questionnaire. Your survey responses will be coded, remain strictly confidential and be reported only in the aggregate. Thank you very much for your time and support. Company information: Name of the company Address Name of person Designation Telephone No. E-mail ID : : : : : :

Profile of company Machinery manufacturer [ ] Panel manufacturer [ ]

Type of Machinery Injection Moduling Blow Moduling

: [ ] [ ]

Type of Panel PLC panel Control panel

: [ ] [ ] [ ] [ ]

Control and Automation Panel Specialized panel

Other (Please Specify) ________________________

60

Company size and Turnover SCALE Small scale Medium scale Large scale [ [ [ ] ] ] TURNOVER ______________ ______________ ______________

Awareness and Utility of following spd device/lighting arrestor/transient protector/Earthing system brands product?

BRANDS PHOENIX CONTACT OBO BETTERMANN DOWIN DEHN CUTLER HEMMER SCHNEIDER CONNECTWELL*

AWARENESS [ [ [ [ [ [ [ ] ] ] ] ] ] ]

UTILITY [ [ [ [ [ [ [ ] ] ] ] ] ] ] *Launching Soon.

Others please specify: _____________________________

61

BAKGROUND: Surge Protective Devices (SPD) A device that is intended to limit transient over voltages & it divert surge currents. Following is major cause of surges:Lightning Strikes: This is a natural action & its strike generates extreme surge voltage pulse. Surge in Power network: The transient occurring due to power switching operation. The SPD is categorized with Class I, II, III according protection stage, Like:Stage Main Incoming Panel Sub Incoming/Distribution Panel Equipment Level Discharge Current 100 kA 50 kA 20 kA

Provide Your Feedback for below query: Please tick [ multipleoptionsalso if you find them suitable:

]; you may tick on

1. What Class of SPD generally you using or have seen in your system/Panel/Instruments? Class I, protection for Main Incoming Panel. Class II, protection for Sub Incoming/Distribution Panel. Class III, device& equipment protection. Other protection Devices like fuse, MOV etc., please specify_________________________ [ [ [ ] ] ]

2. How many phases and what voltages are generally your systems design for? Single Phase 110VAC Three Phase 250 VAC Single Phase 230 VAC Three Phase 415 VAC [ [ [ [ ] ] ] ]

Any Other, Please Specify _____________________________________________

3. Where you use SPD devices? Control Panels for Industrial Use M/C / Apparatus / Equipment [ [ ] ]
62

Control Panels for Building and Home Use

Any other? Please Specify ___________________

4. Do you use SPDs in any specific application barring control signals and LT power connections ? Video Signal Lines Data Signal Lines Audio Lines Co-Axial data Lines Telecommunication High Tension Applications [ [ [ [ [ [ ] ] ] ] ] ]

Any other? Please specify _______________________________________________

5. What brands you have used. Please specify : _____________________________________

6. Reason of selection or why you select above Brand/Part: Great Product Quality Specific Feature (not available in other brands) Reliable Brand of Products Economical Product Specified by end user Specified by consultant Ease of availability Low choice in products in the market Specific product approvals [ [ [ [ [ [ [ [ [ ] ] ] ] ] ] ] ] ]

7. Do you think SPD device/lighting arrestor/transient protector/Earthing system are essential for an organization? Yes [ ] No [ ]

63

8. Rate the SPD device/lighting arrestor/transient protector/Earthing system you think before purchasing it as per your point of view?

Subject

Strongly agree

Strongly Agree Neutral Disagree disagree

Quality of SPD Priced of SPD Packing of SPD Delivery of SPD Availability of SPD Availability of SPD information Response of Queries (after sales service

9. Will Product Approvals (UL, CE) and price affect purchase decision? Yes [ ] No [ ]

10. Will Product Approvals (UL, CE) affect Quality of Product? Yes [ ] No [ ]

11. Would you go with any other brands if they matching your existing specs: Yes [ ] No [ ]

12. Would you prefer a more economic alternate to the current products? Yes [ ] No [ ]

64

13. What type of problems have you faced with SPD devices you use: Quality Issues Availability / Lead Time Issues Pricing Issues [ [ [ ] ] ]

14. Have you witnessed any surge events in your organization? Yes [ ] No [ ]

Thank You For Giving Your Valuable Time & Opinion

65